Citroën United Kingdom Recensioni 

My 2024 (19600 miles) C5 Aircross PHEV is comfortable. However, the 2nd annual service by its authorised dealer found exhaust hangers x2 split. Now awaiting Citroen UK to confirm whether such low quality parts from the factory should be covered under the 3-year warranty or not.

After seeing reviews on here it seems pointless adding another one but anyway… bought new citroen relay van had issues with electrics and Citroen would not supply courtesy van before diagnostics to check whether fault is covered under warranty. They force you to leave vehicle with them for the day. No wonder independent garages are better option for people as these stupid dealers are doing this to themselves. We decided to fix with our own hard earned money to keep it on the road but its the first and last time i bought new vehicle from this sh1t brand. Never again!

Brand new citroen c5 aircross max . Loads of beeps and boots saying error , telling me to take to garage . Garage cannot fix . They say software problem. Don't buy in my opinion. Im with motability and I am returning the rubbish to the garage and changing to a vauxhall

Poor Citroën C3 paintwork. The vehicle, which is less than eight years old, has suffered widespread fading, peeling on the red roof and in one area has completely detached.

The vehicle has not been exposed to extreme weather or sun exposure and has been well maintained. It has been professionally washed and has not been exposed to excessive bird droppings or scratches.

The dealer didn't want to know said known issue is out of warranty but to contact Citroen who also didn't want to know, so I won't be buying Citroen again.

The car’s paintwork has failed prematurely despite proper maintenance. A car’s paintwork should last over eight years with appropriate care. Although this is outside the warranty period, the fault is due to poor manufacture. The paintwork has not been applied to a satisfactory standard is not fit for purpose and has not lasted a reasonable length of time. I should not have to pay for the repair myself. Citroën should either cover the cost of a respray or arrange for a repair through their approved body shop.

have a problem with the centre column of brand new c5 Aircross, problem has been going on for 11 weeks. The dealership has had the car for 3 weeks and given me a courtesy car mean time. Communication with dealership and Citroen themselves is disgustingly sparse. Rang dealership today to be told they do not know what is going on and contact Citroen. Rang Citroen again, told me they will look into it and get back to me in 3 to 5 working days. WOW,

*Disclaimer* review is true representation of what I have experienced, a record of all requests have been kept safe.
Had a new Citreon C4 hybrid, shortly after I had a click in the steering. On investigating it transpired that there was no fault however they had attempted to do my tracking. The tracking report came back in red. The steering wheel then would not recentre and sat to the left. The car was handed back to me with no fault found. I questioned the steering wheel, the click that was still present and the tracking report in red. The service staff then said it could be a steering rack issue and to return the vehicle, all in the same visit. They admitted they had not quality assured the car when it was taken off site to Kwik fit and no feedback was given from Kwik fit on return. I had my vehicle booked back in 2 weeks later despite the issue. Citreon stated after inspection that my steering column is broken and needs a new one. They have put an order in however say its 3 weeks until it arrives. They have given my vehicle back saying its good to drive despite steering wheel off centre and steering rack issues. Extremely dissapointed. Not worth buying as new car means back to dealership if any issues and dealership will drag the process out, give dangerous no fault found reasons. Contacted citreon care 28th August via email, no reply. Contacted Citreon care today 3rd September 2026 to ask for update, call handler stated they had my updated complaint and no one responded. 2nd September, Request made to be contacted by a supervisor as car deteriorated causing wear to new tyre as a result of citreon delaying car part. Stellantis contacted however no reply from them. Seems a bigger issue and finance company wants to stay out of it. 3rd September, Request for supervisor to contact me, however no one has called.
6th September- still no contact from citreon. I have sent email reminding them the problem will never go away and it's best for them to respond. Still no vehicle to drive.
September 7th- Citreon Care called to ask how I was getting on with bassets Carmarthen. Unbelievable thing to ask as complaint is supposed to be level 1. They didn't know what was the latest update.
September 9th- still no updates, citreon attempts for me to purchase new vehicle to help themselves out of trouble.
September 11th-Citreon Care email recieved to inform me the car part is delayed, no phone call from them just email.
Sept 15th- no communication from citreon care or manager.
Sept 18th- no update company refusing to communicate, 5 minutes after this entry, citroen care called to say car part is dispatched from either France or Germany however we're unsure which country. I stated I was told last week car part was to be delivered by the 12th September and why am I being told its only dispatched today, customer operator couldn't answer question. Citreon care lied to me about the dispatch. Fraudulent company that lies and gets caught out. Stated calls are recorded to benefit customer too. Have to wait longer for car part. Citreon care refused to help me when I challenged them about my car being a major defect. They will not acknowledge any refunds for car finance.
Sept 19th- request made to citreon for refund for August and September finance.
Sept 21st- still waiting for this car part. Response from citreon car regarding reimbursement of finance stating matter being looked into. Another 6 weeks of waiting no doubt.
Latest response "Dear Customer, 

Thank you for the trust you place in our Citroen.

Your request is currently being handled under the following case number: 04452621"
Sept 24th- No update, no contact, emails being ignored.
Sept 28th- Still no update.
Sept 30th 11:30am- contacted Citreon UK, operator comms were distorted and unreadable, managed to answer security questions then put on hold, advisor reconnected and as she was talking her comes started to play up then she cut me off with no return call. Awful service, think it was done intentionally as car part should have been delivered Monday 28th and still no update.
Fri 2nd Oct 26- Email recieved stating car part still not delivered. Car part alleged to arrived in UK Friday 25th September. Citreon stated they are tracking it however will not disclose location. They are intentionally stalling the work and no longer cooperating with me.
Mon 5th Oct 26- no update, no courtesy call. Fraudulent company both citreon uk and Bassets Carmarthen.
Weds 7th Oct 26- 3 failed attempts this morning whilst contacting Citreon UK. Left for extended periods of time on hold, then told no one available to look at my case. Continuined to call and informed twice I would have a call back to no avail. Final call made to Citreon UK and again left on hold for a long time to be told no one available to help. No manager has called back.

Engine light on and my dealer cannot do a Diagnostic for SIX WEEKS. This is a Berlingo Van used for work. Not an acceptable time limit.

Had a Citroen Grand Picasso for 11 years. Great car. Developed a major electrical fault earlier in the year, had a nightmare getting it diagnosed and Citroen turned round and said they can’t do anything due to the age of the car. Terrible experience using the customer service line including being cut off and getting conflicted info.

I have a Citroen Relay 2023, 3 months, out of warranty
issues from the start. Stop start, not working van kept breaking down, mutliple rescues.
Ad blue pump and system knackered, fuel sensors , dpf limp mode, engine lights, resets.
Painful and I hate looking at it. Its parked up until hopefully its hit by a lightning bolt.
23000 miles on the clock. Stuck in a lease.

We have 2 Vans under 1 year old. Wet belt completely gone on One and the other went into the garage over a month ago for a recall and we have never had it back. Customer services are non existent. They cannot offer a courtesy van as no parts are on back order and they can't tell me what the diagnostic problems are - I just get the same message over and over - It is with technical no other information - We are 2 vans down out of a fleet of 5 citroen vans. 2 of the other 5 are also needing to be returned for recall work, but we cannot get those into the garage as they already have 2. They provide no help and we are potential 4 vans down - all 4 vans brand new, 6 months old. I cannot claim under warranty I am told the recall campaign is not a Drive stop campaign, yet the garage they are in are telling me they are not safe to drive. Do not ever buy Citroen, Vans unreliable and absolutely no support from customer services.

Absolute Fraud's having van under warranty and not being able to book in for warranty work for 5-6 weeks
Never buying citroen again
Had Ad-blue issue with only 100 miles before the van would not start, would not offer courtesy van and left high and dry with sorting out...
had an email saying that 'I should be able to take it to a unregistered dealer and then get re-imbursed - what a steaming pile of rubbish that was...!!
Terrible service - absolutly appalled they can get away with customer care like this... fuming!!

Absolutely disgraceful customer service from Citroën UK Customer Care. They advertise themselves as being there to support customers, but when I needed help, they did absolutely nothing.

My relatively new Citroën has suffered two major faults within months. Despite countless phone calls and emails, I received zero practical assistance, zero ownership of the problem and zero customer care. Every response was simply to contact the dealership, even after the dealership had failed to resolve the issues.

When my car broke down due to an engine fault, Citroën offered no courtesy car, no alternative transport, no escalation and no support whatsoever. I was left to deal with the disruption, additional costs and stress entirely on my own. For a manufacturer to abandon a customer in this way is completely unacceptable.

Customer Care seemed interested only in passing responsibility to someone else rather than helping. There was no empathy, no accountability and no attempt to resolve the situation. I genuinely question what the purpose of Citroën Customer Care is if they are unable or unwilling to assist customers when serious faults occur.

This has been one of the worst customer service experiences I have ever had. I have completely lost confidence in the Citroën brand and would never recommend Citroën to anyone based on the way I have been treated.

Like all the other reviews I would give zero stars if I could. No customer care at all. We are currently rejecting a Citroen EV C3 aircross. The alarm and wing mirrors have a mind of their own and we cannot charge the phone from the care even though the cable we use works in other cars. The dealership have tried to fix the alarm but not successfully and Citroen don't know how to fix the wing mirrors. We ring Citroen customer care (what a joke) every week and we are told DEBBIE,who is in charge of the case, is unreachable or on a call and will give us a call back. Never happens! She's never available! On one occasion an agent felt it was the fault of the dealership. We can't have DEBBIE' S number or email. There is no complaints department. However we still have to pay our monthly pcp charge for a car that's always going back to the garage. Anyone else having this trouble?

If you expect support from Citroën UK Customer Care when a franchise dealer fails, be prepared for absolute disappointment. I escalated an urgent billing and warranty dispute regarding my vehicle at Stellantis &You Brentford (Case Ref: 04226009).
​My car has been held for 9 days because the main dealer claims they 'cannot find' my active Spoticar Extended Warranty (valid until 24/09/2027), which has a £15k claim limit and £0 excess. Instead of investigating this massive financial error, Citroën Customer Care (Teimuraz T.) sent me a generic, automated email template simply stating the 'repair work is completed,' completely ignoring the actual complaint file.
​To make matters worse, when I called the helpline to push for the urgent manager callback I was promised, an advisor named Nina flippantly told me 'you are not the only customer' when I highlighted how long I've been left stranded without transport.
​The lack of empathy, professional remorse, and basic oversight of their own dealer network is disgraceful. Citroën UK expects its customers to pay out-of-pocket for covered mechanical failures because their internal databases and staff are completely disconnected. Unacceptable service.

Faulty C5 Aircross. We bought a C5 Aircross for our retirement back in 2023. It now sits on our drive way as it has a faulty coil pack but cannot be repaired by the Stellantis (Romford) garage as they don't have a code for it! They charged us £348 for the privilege. The car started failing at 9 months old but as we have now retired and now longer commute to work we don't do the mileage. Customer service are now playing the long game and keep using delaying tactics. Appalling service from a company that stated at its AGM that they were going to put their customers first!!!

We are on our 4th recall with our brand new Air cross C3. Not even 7 months old yet. No collection or delivery options. Having to take time out to sit and wait at dealership for work on the car as we only have the 1 vehicle. My one and only C3 that's for sure and possibly no other Citroen moving forward.

Terrible phone service and not willing to take responsibility for their rubbish service and product. I have had more issues with my 24 plate got from brand new. I know after this Citroen van I will never buy or recommend this brand to anyone.

We have a 24 plate Citroen Dispatch that we use for our deliveries. The van started to make a noize so we took it into our regular repair centre who diagnosed that the flywheel was seizing. We phoned up the citroen dealership to get the van repaired to make use of the warranty. They couldn't get the van in for another 7 Weeks to get it diagnosed let alone to get it repaired! What is the use of offering a warranty but no way of repairing a fault within a reasonable time. We now are getting the van repaired with our regular local garage and paying for it ourselves because the cost of renting a van for 2 months is more than the repair itself.

Brought a new C5 Aircross, fantastic car but experience totally ruined by Stellantis finance, 5 months chasing a problem, still not resolved, finally recieved a call but over 2 weeks later nothing promised has happened. So great cars but rubbish supporting services. Having purchases Citroens, DSs and Peugeots over the last 30 years ( with no problems) this experience will mean I will now look elsewhere.

Vehicle under warranty less than 2 years old with a major gear selection fault.

Told it is “likely clutch wear” without proper diagnosis and asked to pay over £1000 just to investigate by removing the engine, with further costs on top.

Charged £162 for inspection despite being a warranty issue.

Have been passed between the dealership and Citroën Customer Care with no one taking responsibility and no clear answer on warranty coverage.

Extremely disappointing experience and has seriously affected confidence in both the dealership and brand.