Nissan Motor (GB) Ltd Recensioni 529

Further to my last review I now have an eta for my gearbox to start getting fixed on the 11/5/26.
Car will have been with them for 8 weeks. All compensation claims rejected by nissan because to prove them i have to break gdp rules and I can't do that. Whilst I now have a hire car that is not what I'm paying £400 a month for !!
Never buy Nissan, worst customer experience I've ever had to deal with in my 63 yrs on this planet.

Nissan Wellington provided us with a fantastic service for a brand new Juke. Jack was outstanding. Every car showroom needs a Jack! After a terrible service from Eden Mazda in Taunton, Nissan was excellent in every aspect of our initial visit through ordering and then collection. I cannot praise Jack enough. A great car too! Thank you! Highly recommend this show room! Excellent customer service.

Just picked up my brand-new Nissan micra it is easy to drive the sale staff especially Jonathan, at Canterbury Nissan made it easy for me to understand the paperwork and the PCP payment plan was tailored to my means. I highly recommend them.

I had to change cars due to my Motability lease being up and getting no discount for being with them 7 years, went up the road to Bassetts and found a car straight away and was offered a good chunk off the deposit. Picked up the car fine. Shane was very helpful. And made the process so easy. I had mere days to find a car so was in a panic. After 5 minutes inside with the staff, I was relaxed and not made to feel stupid if I asked questions. A pet peeve of mine. All smiles, offered refreshments...

I would like to say something about leicester nissan my wife is a motability user we are on 5 nissan and the dealers at leicester nissan (marshall) treat my wife so good there was nothing to much alvin palmer who we deal with is second to no one but I cannot fault the rest of there staff alway asking if we are OK or need anything

Brilliant dealership Wessex Gloucester we bought Qashqai March 2026. Dan Amanda Amir very professional knowledgeable friendly and made us feel special . We were not rushed when asking questions and on test drive .
Would recommend this dealership 100%.
We are very pleased with our car and the experience from Wessex Gloucester and staff.

Nissan has just turned off NissanConnect EV, affecting vehicles as young as four years old. If you want a car that lasts less than three years, consider a Nissan.

Very disappointing experience with Nissan. I paid over £3,000 for a clutch repair, and the clutch failed again shortly afterwards. Instead of taking responsibility or investigating the issue properly, Nissan refused to help and offered no meaningful resolution.

Communication was poor, dismissive, and unprofessional. I was left without a working car and had to deal with unnecessary stress and extra costs because of their lack of accountability.

I’m sharing this to warn others be cautious when booking repairs with Nissan and make sure everything is documented. I won’t be returning.

My Nissan Navara pickup has been in 10 times over the last couple of years for an ongoing DPF issue. Every couple of months the engine warning light comes on and soon after the vehicle goes into limp mode. At that point, the wait is approx. 6 weeks with a local dealership for the next available diagnostics appointment. Great, limp mode it is for 4-5 weeks! The vehicle hasn't done 50,000 miles yet however it's 5 year warranty runs out at the end of April 2026. I have approached Nissan to request for an extended warranty because of this persistent issue which they have been unable to resolve over the last few years and they have come back to me with the following ''Being that you do not have a full annual service history with Nissan, I am very sorry to inform you that the extended warranty cannot be granted.
Our internal complaints procedure and avenues have been fully exhausted, and our decision is final.'' The vehicle has been serviced annually and in accordance with the manufacturers specifications, just not with Nissan every time. I cannot believe this shocking and disappointing level of service from a company like this. Quite amazing that we had purchased 2 brand new Navaras in 2021 and a 3rd in 2023 and that brand loyalty clearly means nothing, with Nissan quite happy to leave their customers high and dry with a fault they simply have never been able to fix nor provide a long term solution for. Never again Nissan...

I have owned Qashqai’s for the last 12 years. This is my 3rd Qashqai from new and my last. My car is a 22 plate Tekna Bose Dig-T 1.3 with less than 28k on the clock. The build quality in my current car is terrible. So far I’ve had the battery replaced, clutch failed last month at 27k, cost £2750, and took 3 weeks and 2 attempts to be replaced at the dealership. Nissan GB said it was ‘Wear and Tear’ before the master technician had written the report. I had a company out to regas my AC system this week and they couldn’t because there was no gas left in it and the car has been diagnosed as needing a new compressor, pipes, and seals. Condensation in the drivers sealed headlight too. The next time my local dealership can do the work is May due to so many Nissan’s needing warranty repairs, ‘master technicians’ and parts shortages. If I arranged the work elsewhere I need to sort out my own hire car and insurance. I contacted the Nissan GB MD and was fobbed off by his team that they may do a goodwill gesture for the clutch. After being a long term customer and spending over £100k on new cars, warranties, and service plans over the years the customer service is appalling. As soon as the dealership was paid, and I had my car back, Nissan didn’t want to know. If you are thinking of buying a Nissan think again and save yourself hassle. The cars have battery issues, sealed headlight condensation issues, clutch issues, AC system issues, and now a thermostat housing issue which if it breaks destroys your engine. Check out numerous complaints on the Facebook forums or ask your local mechanic on reliability. We can’t all be wrong and left with massive repair bills once the car is out of warranty or even with a warranty.

I have owned two Jukes both with auto gearboxes and both gearboxes have failed after 7 years and 13 years respectively. Nissan Customer Services washed their hands of the problem, even when I was quoted £8500 by a Nissan dealer to replace the gearbox. In addition the alloy wheels were tarnished and required recoating. Very poor quality indeed. Avoid this car.!

Shockingly awful customer service! Nissan Xtrail EV battery fault. Wouldn’t let me book into a dealership and wouln’t source a courtesy car. After many days of back and forth eventually dropped the car and got the rental. Got my car back and rental sent back. Guess what, the rental has been charged to from my account even though Nissan covers the cost. Been calling since Monday. Been told 48 hours and someone will contact you. Absolute joke. Case still not assigned to anyone.

Worst customer service ever . 4 months now dealing with a rejection case for my Nissan qashqai . The customer service keeps on changing case handlers but no resolution . All I get to hear is I will get a call back but never do . Past 4 months I am trying to call and get a resolution . Even after having full service history with Nissan dealership still service given to its customers is useless . Never ever buy a Nissan car your better off getting anything else than Nissan

Thought i would share this with you, my ongoing dispute. Evidence from independent engineer to Bassetts Nissan Swansea:
Dear Mrs Bray
Further to our initial discussion and sight of your receipt from the Bassett Group, Swansea of the 12/01/26, it is evident your engine appears to have suffered significant internal damage for there to be movement in the crankshaft, which could be classed as catastrophic failure.
For us to inspect and compile an accurate report would probably require removal and further dismantling of the engine to identify actual failure point. However this then can be used for litigation purposes if necessary.
As the DIG-T engine is known to have common issues, one of which is oil loss without warning the operator, we suspect this may be a contributory factor in this case.
From the service record, the engine has only covered 22823 mls, which in real terms is minimal mileage and we would not expect to see the findings recorded at this type of mileage.
We would suggest referring to Nissan Uk for their comments before engaging our services to inspect and provide a report, which we will be happy to undertake should you so wish.
Your further advice is awaited.
Regards,

Response: Nissan has closed your warranty claim there is nothing we can do our end you need to go back to Nissan 🤣🤣🤣
Dear me🤦‍♀️ i don't think we are talking about a warranty claim !! You are sidestepping the fact that there is evidence of a faulty engine to which i am happy to arrange an independent physical inspection. Nissan UK do not wish to consider any further evidence as they have served their final letter and i hoped for a resolution. This case has already been escalated
Please don't send me your automated response !
Be back soon with the next update on bonkers Nissan!!

The worst customer service I have ever experienced. Ignored over and over again. You message Facebook as they request when you leave a review but still nothing happens. I mean the Trustpilot scores speak for themselves. AVOID!! I certainly wish I had!

Now over 6 months since we saw our Nissan Navara. We bought it new from a main dealership who shall remain anonymous for now. Full service history ( plus extra oil/filter changes every 5000 miles ). We had taken it in on 3 occasions whilst under warranty to investigate bad starting/ rough idling issues, both are main symptoms of a blocked EGR valve, yet in each occasion not one of the technicians even checked the EGR, despite the vehicle throwing out a P0400 code ( I have since obtained a Nissan bulletin regarding this issue along with a file of evidence) I also have paperwork stating that this code was simply cleared and NOT investigated. Finally in early September 2025 the dash lit up like a Xmas tree, andon complaining to Nissan UK they said I needed to have it diagnosed by the dealer ! Despite me saying I had done on three occasions I was told for them to get involved it needed to be taken in. In less than an hour the master tech had come back saying it needed new injectors !! And quoted me almost £3k ! I then called 3 other Nissan dealerships for advice and the first thing one of the after sales managers I spoke to, was " Have they checked the EGR " he then got involved, and had them do the basics checks that SHOULD have been carried out in the first place, and had them photograph the result...SHOCKING !! All the crap from the blocked EGR had clogged up the inlet manifold and has damaged the valves and cylinder head 😡 the dealership is blaming US and as yet Nissan is backing them fully !! The other after sales manager has been told in no uncertain terms to back off, and the after sales manager originally dealing with the issue is " no longer in the business" !! I can prove beyond all doubt the dealership have failed to diagnose the problem, as for Nissan UK a few days ago a fifth ! Case handler has been assigned my case, the last one saying, and I quote " this is a shit show " !! It would appear they don't give a monkeys, and I am now in talks with Autocar who are compiling evidence from other customers with similar issues for an article. Disgusting..and a waste of £34k of hard earned cash 😡

Totally disgusted with Nissan Customer Services. Nissan Qashqai epower recalled for new generator by garage. On receiving the car back after the work had been done the vehicle started to shut down and stop. Car returned to garage where we found out that the coolant pipe had been damaged when they replaced the generator. Now we have to wait for parts to be sent from Amsterdam to the Nissan Dealership in Liverpool. We have asked for courtesy car whilst work is carried out but they do not have any to offer us on site!! Very annoyed as we will now be without transport for at least 10 days through no fault of our own as they damaged the car. Nissan Customer Services (Damien we dealt with) no use at all. Would not recommend Nissan to anyone.

This is a warning to anyone thinking of dealing with Nissan customer services.
We spoke to a guy called Jack and he was Absolutely useless.
They seem so not interested in any issues, I wonder what they are getting paid for.

Nissian are a terrible company, Mobilize there financial arm are even worse.
1stly there cars, specifically the Qashqai, clutch faliure at 34000 miles from new 9 months out of warranty and any form of good will contribution rejected emails ignored and forced to pay for a replacement clutch.

Mobilize there financial arm :
Ignore emails and rude staff, even worse they cancel direct debits without informing you putting you into arrears only to be told by the complaints department that they have had an issue with there system going back to 2025 resulting in missed payments on my credit file, now to start the process of formal complaints to the Financial Ombudsman.

There are plenty of other car companies out there please stay away from nissian for your own sanity.

Had a really bad experience with nissan brayleys Wolverhampton bought a car three months ago having some many problems already with exhaust rattling with in few days since I bought car after few attempts repair still not fixed, clutch making clicking noise, front part of car making clonking noise on speed bumps.Never again.i felt like I got done over .