Warrantry not worth paper its writing on AVOID! Got a car less than 3 months ago and had an issue with the clutch. Warntry states all mechanical and electrical parts and repair included. However I ha... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Genuinely would avoid at all costs. The warranty isn't worth the paper it's written on and they drag their heels at every opportunity rather than fix the issue. My car only had 50,000 miles on it and... Leggi di più
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Buying the car was easy the rest a nightmare. The car came with disc and brake issues was sent to Toyota within charles hurst complex to be fixed they mis diagnosed then broke the kit. I replaced it a... Leggi di più
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After getting some bad news about my long time car last Saturday, I went down to Citroen Charles Hurst (Boucher) and had a new car sorted within the hour. I've always said I wanted a newer version of... Leggi di più
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Dettagli dell'azienda
- Rivenditore di veicoli a motore
- Rivenditore di auto
- Concessionario moto
- Concessionario di camion
- Rivenditore di auto usate
- Rivenditore di moto usate
Informazioni su Charles Hurst Group
Scritti dall'azienda
As the largest new and used car dealer group in Northern Ireland, Charles Hurst is proud to represent some of the world's leading new and used car and motorcycle manufacturers as well as vans for sale within our dealerships. With showrooms across Northern Ireland covering a wide variety of franchises, our car dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Scritti dall'azienda
- At Charles Hurst we believe in being there 'for you, for life.'
- As the largest new and used car Motor Retail Group in Northern Ireland, Charles Hurst Group is proud to represent some of the world’s leading new and used car sales, motorcycle manufacturers such as Yamaha and BMW together with new and used vans for sale within our dealerships. From the purchase of your first car, to an executive saloon upgrade after a promotion to eventually acquiring an MPV or 4x4 when a family comes along, we’re here for you every mile. Our dealerships offer a full range of aftersales provisions including fully stocked parts departments, vehicle servicing, MOT and accident repair facilities. Our staff are fully dedicated, trained and experienced in their fields. They are committed to providing an excellent service to you to ensure you find your ideal car.
Informazioni di contatto
Regno Unito
- www.charleshurstgroup.co.uk
2,3
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1K recensioni
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Reservation fee not refunded.
Do not under any circumstances leave a reservation fee to hold a car, if you change your mind they will not refund the payment.
27 luglio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Good Morning
Thank you for your email.
We are very sorry the Link was not working correctly, we are looking into this.
Please reply to this email with your feedback and we will ensure this reaches the correct department.
Kind Regards
Ann
Lookers customer feedback team
Consistently poor service
I recently got my Toyota serviced at Charles Hurst, Boucher Rd.
When I got my car home, I noticed that they didn't even fill the windscreen wash (that's 3 services in a row they have not done this check). Not a big deal some might say, but given the price they charge and according to their own list of items that are checked, this should be done. Makes you wonder what else they don't do!
31 luglio 2024
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Risposta di Charles Hurst Group
Good Morning
Thank you for your email.
We are very sorry the Link was not working correctly, we are looking into this.
Please reply to this email with your feedback and we will ensure this reaches the correct department.
Kind Regards
Ann
Lookers customer feedback team
Helpful
Helpful + friendly staff but not pushy. Happy to give you time to think +look around. Information given as needed and no question too daft :-) !!!
31 luglio 2024
Risposta di Charles Hurst Group
Hi SS
We're so glad to hear you had a positive experience with our staff. We strive to create a welcoming and helpful environment for all our customers, and it's wonderful to know we achieved that for you. Kind regards.
Very Poor Service
Bought a Volvo V90 from Hurst Used Premium. Good enough car, very shoddy experience. Of greatest concern, they sent me off in a car with NO MOT. Yes, you read that right. Only discovered this when I went to the post office to tax it and in their words " Hurst have lied to you mate..." Infuriating and a little embarrassing. It took a number of calls with me applying pressure to resolve the matter as I needed a car for the next day commute. The car I had traded in was brought back to me and Volvo taken off for MOT. Resolved at least. The car is fundamentally sound but I would take issue with their claim to carry out 100+ inspections of the vehicle given front and rear wipers were completely perished. A minor point, but raises questions about standards. The car was very poorly valeted. A fold down of the rear seats and close inspection elsewhere revealed substantial animal hair, presumably belonging to the pervious owner's pet(s). Out of pocket then, as I want a sanitary car and paid for a proper valet. A refundable £250 deposit was paid but was not refunded until 6 weeks after the purchase, with communication on that matter proving to be so poor I sent an email stating my intention to report them to the motoring ombudsman; they didn't even reply to that. 2 stars feels generous.
29 giugno 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Ruth McKeown is wonderful ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Ruth is wonderful, she is such a fabulous person, going to list why - honest, friendly, warm, and wow at her knowledge of the products, after the first meeting with Ruth we were absolutely certain we could trust and rely on her. I have never had an experience like that before, nor have I ever met a more personable wonderfully enthusiastic sweet and funny woman, who gives her all to make customers happy. 😆
Basically, Ruth got us the exact car we wanted, in one week flat, and our Arkana is perfect 🤩
30 luglio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi Barb
We are so happy to hear about your positive experience with Ruth. It sounds like she went above and beyond to help you find the perfect car. We appreciate you taking the time to share your feedback.
Thank you again for the great review, We hope to se you again in the future. Kind regards
Thanks to Paul at Renault NEWTOWNABBEY…
Thanks to Paul at Renault NEWTOWNABBEY for helping me with an issue with my daughters Clio, issue with radio.
25 luglio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi Alan,
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
Charles hurst used direct cars
Charles hurst used direct cars
Willam the sales representative
Got me lovey car was very helpful
Boucher road Belfast used direct
19 luglio 2024
Risposta di Charles Hurst Group
Hi Stephen,
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
DO NOT BUY WARRANTY FROM CHARLES HURST
DO NOT BUY WARRANTY FROM CHARLES HURST.
They won’t help you and will just pass you round the houses for over an hour. It is a complete waste of money and they are not helpful. Good to buy the car from but then once they’ve sold you the car they don’t want to know.
29 luglio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Risposta di Charles Hurst Group
Hi Phil,
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
Horrendous Customer Service
Called Charles Hurst Seat to order alloys for my car. I paid for them upon order and was told they would arrive in 2 weeks. Once the 2 weeks were up I gave them a call and was told 3 alloys had arrived but they were waiting on the 4th one. I was then told my a member of staff they would call me back with an estimated timeframe. A few days went by and I had heard nothing so I called again enquiring on an update. Once again I was told I’d get a call back but this time by a manager. I received no response from the manager so had to call again 3 more times to speak to a manager. I was told they cannot give me a timeframe. I gave them an additional 2 weeks to receive the remaining alloy but again it had not yet arrived. I was then asked to come up and look at the alloys that had arrived before I decided to receive a refund (they looked great and I couldn’t wait). I then agreed to wait longer to receive the remaining alloy and received a text on 17/7/24 stating it should arrive today. I phoned once again today and was told it had not arrived and they would look into it. I finally had enough and asked for them to be cancelled. It has been almost 7 weeks since I placed this order and I feel the customer service has been awful. They cannot give a time frame. The staff say they cannot get through to the supplier to find out what has happened. The communication between the staff and customers is horrendous as you have to keep phoning to find out what has happened as they never give you any updates. Would never order any parts through there again.
26 luglio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Risposta di Charles Hurst Group
Hi Pamela,
We appreciate your positive review about your recent experience with us, We look forward to welcoming you back to the business again soon. Kind regards.
My daughter needs a part which opens…
My daughter needs a part which opens the boot of her landrover discovery 2018. This part was ordered by the mechanic in March 2024. It is now 25.07.2024 and the part is still not in. Sadly i would not touch a landrover if this is the availability of parts needed to open a boot. She has 3 children 6 years of age and below and has had to use the rear seat to load her boot with prams etc. Not good enough from a massive company like landrover.
25 luglio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Friendly environment and salesman was…
Friendly environment and salesman was helpful without being too pushy.
8 luglio 2024
Risposta di Charles Hurst Group
Hi,
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
Stereo type car dealer
I can’t give a full review just now. But Iv been waiting on repairs for 6 months. These were to be completed when I bought the car. But stupidly I went ahead and bought it in the promise I would have all repairs completed within a few weeks. 6 months later and still not complete.
27 gennaio 2024
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Months waiting on a part. Service appalling
Months waiting on a part. Was told it had been replaced. One day later faulty again. Called back and was told it was not replaced, only “tweaked”. Booked back in. Arrived and again told no part and it could only be “tweaked” again. Then told the first man hadn’t “tweaked” it properly and it should be fine now until parts came in. Next day part failure again. Several months later got a phone call the part was in. Booked it in and asked to make sure the part was saved for my car.
Dropped off car at 11am. Left the dealership at 1140 to do a message. Got a phone message ten minutes later to say the part wasn’t there. Have just got back at 1.45pm to be told the Asst Service Manager had got a part from his “supply” and they were putting it on now. Neglected to tell me that until I returned. Argued with me for several minutes over who I spoke to originally even though I have emails from him and had a lengthy phone conversation with him. Apparently it was important to him that I also spoke to another member of staff who had conveniently left. Service is absolutely appalling.
16 luglio 2024
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Risposta di Charles Hurst Group
Hi Melusi,
We really appreciate you taking the time to feedback your review of 4 stars. We look forward to welcoming you back to the business again soon. Kind regards.
I felt that the ‘issues’ raised should…
I felt that the ‘issues’ raised should have been incorporated in the service and had expected when I collected the car after the service it ought to have had everything that needed to be seen to i.e. air conditioning fluid etc seen to. Not satisfied at all.
3 luglio 2024
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Risposta di Charles Hurst Group
Hi
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
Great Service
I received excellent sales service from Chris Hill. He answered all my questions, delivered on his word promptly and generally made the experience stress-free from start to finish.
3 luglio 2024
Risposta di Charles Hurst Group
HI
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
Avoid at all cost
Avoid at all cost! I bought a car from their Used Direct branch in Belfast back in December 2023. We found a few faults at the test drive that they were supposed to fix prior to delivery. They delivered a car with things only partially fixed or not fixed at all. Ever since I’m being fobbed off and every time I’m contacting them they are saying that someone will be in touch to book in for repairs but they never do! They are by far the worst company I have ever dealt with. Nothing but lies from the very start as at first they were trying to deliver me a car that had no MOT. When I questioned that they said they didn’t know that MOT has expired! Car dealership that is trying to sell a car without MOT - that says all. Save yourself time and money and go elsewhere.
3 luglio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
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