Warrantry not worth paper its writing on AVOID! Got a car less than 3 months ago and had an issue with the clutch. Warntry states all mechanical and electrical parts and repair included. However I ha... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Genuinely would avoid at all costs. The warranty isn't worth the paper it's written on and they drag their heels at every opportunity rather than fix the issue. My car only had 50,000 miles on it and... Leggi di più
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Buying the car was easy the rest a nightmare. The car came with disc and brake issues was sent to Toyota within charles hurst complex to be fixed they mis diagnosed then broke the kit. I replaced it a... Leggi di più
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After getting some bad news about my long time car last Saturday, I went down to Citroen Charles Hurst (Boucher) and had a new car sorted within the hour. I've always said I wanted a newer version of... Leggi di più
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Dettagli dell'azienda
- Rivenditore di veicoli a motore
- Rivenditore di auto
- Concessionario moto
- Concessionario di camion
- Rivenditore di auto usate
- Rivenditore di moto usate
Informazioni su Charles Hurst Group
Scritti dall'azienda
As the largest new and used car dealer group in Northern Ireland, Charles Hurst is proud to represent some of the world's leading new and used car and motorcycle manufacturers as well as vans for sale within our dealerships. With showrooms across Northern Ireland covering a wide variety of franchises, our car dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Scritti dall'azienda
- At Charles Hurst we believe in being there 'for you, for life.'
- As the largest new and used car Motor Retail Group in Northern Ireland, Charles Hurst Group is proud to represent some of the world’s leading new and used car sales, motorcycle manufacturers such as Yamaha and BMW together with new and used vans for sale within our dealerships. From the purchase of your first car, to an executive saloon upgrade after a promotion to eventually acquiring an MPV or 4x4 when a family comes along, we’re here for you every mile. Our dealerships offer a full range of aftersales provisions including fully stocked parts departments, vehicle servicing, MOT and accident repair facilities. Our staff are fully dedicated, trained and experienced in their fields. They are committed to providing an excellent service to you to ensure you find your ideal car.
Informazioni di contatto
Regno Unito
- www.charleshurstgroup.co.uk
2,3
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1K recensioni
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A truly wonderful experience.
Recognising me from year to year was very nice. The service was quick and easy with all the information I needed to ensure my car was roadworthy. A very pleasant waiting area and friendly staff.
26 giugno 2024
Risposta di Charles Hurst Group
Hi Mrs Gorman,
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. We hope you have a great day, Kind regards.
Risposta di Charles Hurst Group
Hi
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
Charles Hurst Potadown!
i went to charles hust portadown to check my car Audi and my car is under warranty which i paid my warranty for £1678 in my mind that ,incase there are a problem i could send it to Charles hurst and check it however, when my car has problem which is my car suddenly stopping or stalling in some occasion so i brought it to Charles hurst to be checked,then after 3 hrs checking my car they said i have to pay £135.00 which is i was shocked,and said why i have to pay this amount which is my car still in warranty?they havent change the battery just findout that is battery problem which is another cost me of £260..so i told them not to change now,,bit i was suprise that i need to pay for £135 which is i believe that my car is underwarranty i dont need to pay any,,nor they havent do much work in my car just diognostic..i end up pay only £108 but at the end i was forced to pay because i cant take my car the agent said it to me if i dont pay that amount and im not happy...So because its already getting late i was in tears paying this car check up which they said its battery issue.I think this car check up still under warranty...I was thinking why i had pay this extended warranty cost me £1678 if everytime i need my car check they will charge me?i think this is not pair..i will ask advise with the solicitor about this..But i would glad if Charles Hurst will take action about my issues.
Many thanks,looking forward to hear from the management.
28 giugno 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Lies and messed around
My daughter bought a car from them , told car was all checked and serviced, very next day oil light came on not enough oil in engine, had car less than 3 weeks engine over heated and car had to be towed home . Rang them and told them what happened told us the ring there place Dublin, they messed us around passing the buck from one to other no one rang us never rang back when they said the would , took 26 days to get car fixed and never gave her a car for the hole time , don't care just take it money , and you have to fight to get anything done if car goes wrong. Never buy a car from them ..
1 giugno 2024
Non scritta su invito
Risposta di Charles Hurst Group
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
The car I wanted I got the lady Cheryl…
The car I wanted I got the lady Cheryl was terrific on telling me all about it FIRST CLASS
17 giugno 2024
Risposta di Charles Hurst Group
Hello Cyril, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Outstanding service
Lauren was outstanding and got exactly what I needed...an asset to Citroen at Charles Hurst
7 maggio 2024
Risposta di Charles Hurst Group
Thank you for taking the time to leave this review, Lauren will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Risposta di Charles Hurst Group
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Charles Hurst Vauxhall Newtownabbey. NO COMMUNICATION
Charles Hurst Vauxhall Newtownabbey.
The worst service department i have ever dealt with they wont pick up the phone and when they do they dont know what they are talking about. Vehicle in there weeks and still not FIXED !!!!!!!!!!!!!!
20 giugno 2024
Non scritta su invito
Risposta di Charles Hurst Group
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you
Risposta di Charles Hurst Group
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Risposta di Charles Hurst Group
Hello Noeleen , we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Will not answer phone
I phoned up about kia part at 9am lines where engaged so i rang back the parts department 16 times every time i rang they just hung up on me so i rang sales department 4 times who put me through to parts only to be cut off again 1.45mins later still no answer kia Newtownabbey useless customer service.
10 giugno 2024
Non scritta su invito
Risposta di Charles Hurst Group
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
I had my Lexus rc300h serviced at the…
I had my Lexus rc300h serviced at the Boucher Road branch recently and the experience was great from reception to hand back. They send a video of the car up on the ramp with the engineer giving an explanation of the service ( this is standard for Lexus generally) I have had my car for 8 years now and still love it and I’ve only replaced the usual wearable parts in that time,, it’s been a very reliable car and has never let me down 👏
6 marzo 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi, We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Great Experience
From start to finish my experience at Charles Hurst in Portadown was excellent...Service manager Brian ensured everything ran like clockwork on the day I left my car in for it's annual service...His consideration for the customer and attention to detail was excellent.
31 maggio 2024
Risposta di Charles Hurst Group
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Sales members Jason at Used direct…
Sales members Jason at Used direct Boucher road,
He was amazing to deal with from start to finish and would highly recommend!
31 maggio 2024
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to leave this review, Jason will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Risposta di Charles Hurst Group
Hello Kenneth, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
What a difference great personal service makes!
What a brilliant service from a great salesperson - Chris - at Mallusk
29 maggio 2024
Risposta di Charles Hurst Group
Hello Chris, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Very Happy
Great customer service and experience from a very informative and knowledgeable
Mobility advisor. Fantastic car exchange and handover.
15 maggio 2024
Risposta di Charles Hurst Group
Hello Laurence, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. Please let us know if there is anything else we can do for you; we are more than happy to help!
Charles Hurst customer service & resolution team
Charles Hurst Peugeot Belfast
Johnny at Charles Hurst Peugeot has provided outstanding service in getting my new car ahead of schedule. Communication and service has been excellent throughout the ordering and pick up process.
29 maggio 2024
Risposta di Charles Hurst Group
Hello Alethea, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Such amazing service from Reece & Lee…
Such amazing service from Reece & Lee making purchasing my first ever car so easy. Highly recommend the Ards branch for fantastic customer service
21 maggio 2024
Risposta di Charles Hurst Group
Hello Debbi, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. Thanks for the recommendation, and have an amazing day!
Charles Hurst customer service & resolution team
I had very very bad experience with…
I had very very bad experience with them...
28 maggio 2024
Non scritta su invito
Risposta di Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
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