Chancellors - Bracknell Recensioni 1.527

Saffron Burgess has provided me with a very good service in respect of reaching agreement with a rather difficult former tenant in respect of the return of rental deposit and also in respect of obtaining quotations for relediative works. She has been responsive and clear in responding to emails and pleasant and patient on the phone. On occasions she has also been proactive. She is professional, knowledgeable and is a good communicator.

review Dana - Dana is, quite simply, the kind of letting agent people hope exists but rarely encounter. In a process that can often feel transactional, impersonal, and at times even discouraging, Dana brought something entirely different to the experience: genuine compassion, unwavering support, and a level of dedication that went far beyond what I ever expected.

From the very beginning, when I found myself in a difficult and uncertain situation, Dana stood out immediately. Where others saw complications or reasons to turn me away, Dana saw a person who needed help—and acted on it. That alone would have been memorable, but it was only the start of what turned into a consistently positive and reassuring experience.

One of the most striking things about Dana is her ability to truly listen. Not just to respond, but to understand. At a time when I felt overlooked and dismissed by others in the industry, Dana took the time to hear my situation in full. She didn’t rush the conversation, didn’t make assumptions, and didn’t treat me like just another case to process. Instead, she approached everything with patience and empathy, making me feel respected and valued throughout.

What sets Dana apart is not just her professionalism—though that is certainly evident—but her humanity. She demonstrated a level of compassion that is incredibly rare in any service industry. Moving home can be one of the most stressful experiences a person goes through, especially when circumstances are less than ideal. Dana recognized that stress and actively worked to ease it at every opportunity.

Throughout the entire process, she was consistently supportive. Whenever a challenge arose, Dana didn’t shy away or pass responsibility elsewhere. She stepped in, took ownership, and worked tirelessly to find solutions. It was never about ticking boxes or following a script—it was about making sure I was okay and that progress was being made.

Communication was another area where Dana excelled. She kept me informed at every stage, always making sure I understood what was happening and what to expect next. There was never a moment where I felt left in the dark or unsure about the process. Even when there were delays or complications, Dana handled everything transparently and calmly, which made a huge difference to my peace of mind.

What I appreciated most was her consistency. It’s one thing to make a good impression initially, but Dana maintained that same level of care and attention from start to finish. There were no moments where her support dropped off or where I felt like I had been forgotten. She followed through on everything she said she would do, and more often than not, she went above and beyond.

There were times when I genuinely felt like giving up due to the difficulties I was facing. In those moments, Dana’s encouragement made all the difference. She reassured me when things seemed uncertain and remained positive even when the situation felt overwhelming. That kind of steady, reliable presence is invaluable, especially when navigating something as important as securing a home.

Another thing worth highlighting is Dana’s problem-solving ability. Rather than focusing on obstacles, she focused on possibilities. She approached each issue with a constructive mindset, always looking for ways to move forward rather than reasons to stop. That attitude not only helped resolve challenges more efficiently but also made the entire experience feel much less daunting.

Dana also demonstrated a strong sense of integrity. At no point did I feel misled or pressured. She was honest, upfront, and always acted in my best interests. That level of trust is something that can’t be overstated—it completely changed how I felt about the process and allowed me to move forward with confidence.

It’s also clear that Dana genuinely cares about the people she works with. This isn’t just a job to her; it’s something she takes pride in. That pride shows in the effort she puts in, the way she communicates, and the lengths she goes to in order to help. It’s rare to come across someone who combines professional skill with such a sincere desire to make a positive difference.

Even after things were resolved, Dana didn’t simply disappear. She continued to check in and make sure everything was going smoothly. That ongoing support reinforced the impression that she truly cares about long-term outcomes, not just immediate results.

I had a request changing bank account regarding paying rent. Jamie Goodman was very helpful very quick to respond to my emails and dealt with it professionally.

I have had an excellent experience, particularly in my interactions with Jamie Woodman. She is consistently professional, approachable, and proactive in providing timely updates and clear feedback on any issues we raise regarding our flat. The team demonstrates a strong commitment to service, ensuring that concerns are addressed efficiently and resolved to a high standard. Overall, the service is reliable, responsive, and genuinely stress-free, which has made a significant difference to our experience.

Good customer service and support asap. Thank you for your team.

Received timely and helpful support from Georgie, Renewals Property Manager, in relation to a property let and new government legislation. With respect to some of my queries, Georgie sought additional information from other branches, patiently and professionally addressing all my concerns.

Great communication and helpful advice throughout the process, especially from Leanne who and Shelby, who made contact with us weekly, keeping us up to date on the progress made.

We are current tenants and have had an absolutely dreadful experience with Chancellors, specifically with our property manager. Since moving in, we have been dealing with multiple unresolved issues - and getting any response or support has been an uphill battle, requiring us to chase repeatedly and ultimately escalate to senior people within Chancellors just to be heard.

Emails go unanswered for days, follow-ups are ignored, and when we do hear back, the responses deflect responsibility rather than address the problem. No one at Chancellors has taken us seriously.

We are writing this review to caution anyone - whether you are a landlord considering using Chancellors to manage your property, or a tenant looking to rent through them - to think very carefully before doing so. The lack of accountability and basic responsiveness has made what should be a straightforward tenancy incredibly stressful. We hope no one else has to go through what we have.

Leeann Giles has dealt with our house purchase with patience, kindness and exemplary professionalism . She has kept us updated through every part of the process and explained things without using jargon. She has been outstanding and I am so happy that we have had her to deal with in our house purchase. Thank you Leeann. You’re amazing.

I would like to appreciate a property manager of Chancellors Molly Adams. She let us know that the tenants has reported a issue with the cooker. And after knowing that the cooker is under warranty, she reacted quickly, contacted the insurance company, managed the contractors to attend the property, and solved the problem within one day. And I didn't have to pay anything. Very good service!

Will was a pleasure to deal with, he was professional, helpful and went out of his way to ensure any issues were resolved as soon as possible.

He kept me constantly updated, dealt with a complicated issue swiftly and was able to find a solution that worked for all parties.

All services in life are a mixed bag but dealing with Libby Scott in the Lettings department has been a 5 star experience. Feeling anxious and frustrated at times trying to collect monthly rent, Libby has been super helpful and empathetic. She has been a great communicator and has been putting in a lot of effort to assist me in what is quite a stressful endeavour.

I like the professionalism with handling issues and also a good customer service experience

The chancellors letting team is very helpful. My case has been carried on very efficiently. It took less than a month to fix a buyer, and the team helped me for the home inspection, etc. During the whole process my property manager Hollie Callaghan helped me a lot. I would highlight my letting experience with Chancellors.

Excellent and efficient customer services

I had a consistently bad experience with these people as property managers. The communication was poor, the follow-up was poor and chasing them up for clear updates almost became like a part-time job for me. I raised my concerns a number of time with the Directors and still nothing was done to improve the service provided. Stay away if you are looking for a good letting agent.

Please do not use this company.

I rarely write reviews, but I feel strongly that I need to share my experience to protect other landlords from going through what has been the most stressful period of my life. We started with this company from July 2022.

I placed my property on the rental market with Chancellors. Initially, they were very charming and reassuring. However, when I raised concerns that the credit checks did not appear clear, I was assured there was nothing to worry about and that full due diligence had been completed. I was told the listed tenants could comfortably afford the rent.

After the first month, we received no payment. From then on, payments were irregular and unreliable.

No property inspections were carried out as expected. When I chased this, I was sent inspection reports for someone else’s property. Communication was extremely poor throughout. I was repeatedly misled and told things that later were retracted. I now avoid speaking on the phone because conversations were denied or contradicted afterwards.

Even a formal complaint took months to receive a response — and only after my husband called to escalate it.

We spent a year attempting to evict a tenant who was not paying rent. A court order was granted, but the tenant applied for a breathing space order, meaning they did not have to leave or pay rent. When the tenant eventually agreed to leave, Chancellors arranged an inspection while the tenant still had belongings in the property.

The property was left in a disgusting condition. We have had to refit the kitchen, replace flooring throughout, repaint entirely, and carry out significant garden work — all at substantial cost.

Chancellors said they would support us with the deposit replacement scheme but provided no meaningful help despite repeated follow-ups and evidence submitted. Eventually, a payment was made, but only after persistent chasing.

Despite the fact that we never received the unpaid rent, Chancellors are insisting on charging fees on rent that was never paid to us. I am not in a financial position to pursue the tenant through further court proceedings, as this situation has already left us in debt. Property Redress has acknowledged my concerns but stated they cannot rule that the fees do not apply.

In principle, it makes no sense to charge fees on money that was never received, especially when the service was not delivered properly. The only offer made was a 25% reduction in fees, which I do not believe is justified when the rent was never paid and the management service failed.

I was not even provided with the tenant’s address until six months into the tenancy.

To make matters worse, I continue to receive marketing calls from the company asking if I want to sell my property or use their services again. After the financial and emotional damage this has caused my family, this feels completely inappropriate.

This experience has left us in a worse financial position, in debt, and still paying the price. Instead of pursuing the tenant for unpaid rent, they are pursuing me for fees on money I never received.

If Chancellors wish to recover their fees, I suggest they pursue the tenant for the unpaid rent and deduct their fees from that.

I would strongly advise any landlord to think very carefully before using this company.

Grace Betts has been brilliant since she started managing my rental property. Although she hasn't been in this position for long, she knows about my property really well, takes good care of all maintainence/repair cases and keeps me posted all the time. She is so friendly and caring. She always goes above and beyond. I am so sorry to hear that she is moving to another area soon - She even gave me a notice on job change! I will miss her hard work massively and hope whoever is replacing her would be as good as she is!