Champneys Recensioni 930

I have not even stayed here yet and am do to stay overnight this weekend. Many questions and need of clarification. I have called the Henlow location repeatedly but no one answer. I've emailed the central office and no on replies. I finally called the central office and was put on hold repeatedly. I will not be staying here again. I hope someone can help me with myu needs once I arrive. I am afraid someone will tell me I should have made arrangements prior to coming. This is terrible customer service and that alone is enough to take my business elsewhere.

My stay was booked for an overnight stay back in January at Henlow .
I was celebrating my birthday.
Arrived in time for lunch having not eaten breakfast.
A buffet style lunch ,usual selection, salads ,cooked and cold meats .So far so good .
We spent the afternoon at the pool,our relaxation spoilt by an extremely loud aqua class.
At 7pm arrived at dinner and enjoyed a 3 course dinner.I had a different starter to my husband.
We retired to our room at 10pm and went to bed .
At Around 11pm I woke with the most violent stomach pains ,spent the night in the bathroom.No more detail needed.
We left Champneys at 8 am ,saw my doctor at 9.30 ,and was sent to A&E where I was admitted to hospital placed in a isolation room and spent three days having tests ,CT scan etc.Diagnosis food poisoning.
Having contacted Champneys on my discharge reporting my illness and waiting8/9 weeks for an outcome.
Their reply,initially advised perhaps I hadn’t washed my hands properly ,then no other reports of illness during our stay,I wasn’t able to provide the result of a sample in their time frame .
I requested a refund , not a hope ,however they have promised to look after me if I return .Not a chance.An expensive nightmare ,no thanks ,pity that there isn’t a no star option.

As two busy mums craving a rare day of peace, we booked a “luxury” spa day at Champneys Springs. What we got instead was a chaotic leisure centre on steroids experience wrapped in the thinnest veneer of ‘wellness’. It was, in short, an absolute joke.

The pool ‘Wet area’ — The pool — was hosting what can only be described as an aquatic rave, with 30 people thrashing about in an aggressively loud aqua aerobics class. Think water Zumba meets nightclub… at 11am. The noise level alone was enough to trigger a stress headache, and the chaos made any idea of serenity laughable.

There was zero poolside seating, unless you count leaning against a wet wall in your robe, which — speaking of — was paired with threadbare towels that felt like they’d been through a thousand wash cycles too many.

The Sauna smelt like burnt bacon, All poolside seating was full of damp soggy towels, flip flops and a few desperate people trying to zone out of the poolside nightmare. Having been there 10 minutes we enquired with staff if they could find us somewhere to sit, or if there was another area suitable to relax in — we revived a shrug from a member of staff who explained she would get someone to ‘clear the towels, people try to save seats all the time it’s so annoying’. No one came to clear towels or bring more seats so we went back to the main reception the front office staff clearly embarrassed looked all too hardened to handling complaints like ours. There were other people there demanding a refund.

The cherry on top? When we asked to speak to the manager, they refused to face us. We were told, “You can have a refund, we’ll give you a complimentary hot drink… and then you can leave.” Classy.

This wasn’t a spa day. It was a loud, uncomfortable, overpriced farce. We came for serenity, and left stressed, soaked, and sipping a pity tea in a lobby that smelled faintly of nothing but disappointment.

Champneys, you’ve well and truly lost the plot — and two customers for life.

Awful experience and I never even made it there!

I was given a gift card for my birthday and spent 3 days trying to book online and over the phone. The website is not fit for purpose, offers available but no option to actually purchase them, treatments available but then sold out when adding to basket, it just doesn’t work nor does the app. I was also calling the phone line numerous times over the 3 days and no one answered.

When I finally got through on the phone I was throughly put off going to Champneys. I’d wasted valuable time trying to give them money they clearly don't deserve. I managed to get a full refund after raising my complaint with management.

I’m relieved I never got to go as from all the reviews it seems it’s not worth it even if you can make a booking!

Idyllic location. Attended two classes taught by Georgie. Georgie was great and offered lots of alternatives and made sure everyone was all good. Fab! Good gym facility. Large indoor pool, hydro pool and jacuzzi plus steam room. However, the sauna was out of action as well as the new outdoor hydro pool.

Champneys Tring
Appalling from start to finish!
We visited for my birthday this weekend just gone. Before we even got into our room we had to trek back to reception to get our key card working properly.
The room was run down and below average for the price we paid. Mouldy tiles, no shower gel in the shower, rotten door, no iron. No charging next to the bed.
My partner was refused a hot drink (additional purchases of £4.25) in the Terrace cafe. Staff allowed him to stand there, looked at him and then their phone, had a conversation with colleague before saying they were no longer serving due to closing 5.55pm. When I arrived at 5.30 the cakes were already removed from display and it took 15 minutes to receive my coffee. Extremely rude.
The hotel did not inform guests that they were filming on Sunday 23rd March so we were woken up by a film crew outside our bedroom window popping champagne. Spa facilities were not accessible until 10am due to this which was frustrating as we had paid to use the facilities from 6.30am.
Hotel staff said this had been booked last minute and we had to explain this is unethical as guests were not given information to consent to being captured in robes by the film crew who were everywhere-- no information about if or how images of guests will be used provided.
At breakfast we were seated and then told off for taking pastries (apparently only for day guests) when there was no clear sign or instruction given. These were also not available on the overnight guest breakfast however mackerel, onion and chillies were? Hotel staff said they were changing to a healthier menu, despite serving cakes etc in the café?
After discussing this with the female manager in the dining area, I was told that it was receptions job to inform me of what area of the buffet I could eat from. Very rude and uncaring manner and being chastised in front of fellow guests at breakfast was not the start to my birthday I had hoped for.
By the time we could access the spa due to overcrowding at 1pm the lockers in female changing were all broken despite us having to checkout at 11am and needing to store valuables. Had to visit reception twice to get support for this which was incredibly frustrating.
I left here feeling more stressed than when I arrived.
Absolutely appalling service and facitilies with guests being short changed out of their package to prioritise filming for a dating show.
Avoid and spend your money elsewhere.

I bought a return voucher 12 months ago with a 6 month deadline for use. Due to health reasons I have had to postpone the use of the voucher three times, well beyond the use by date. Champneys bookings staff have been nothing but sympathetic and have gone above and beyond what was required. I cannot fault them.

I’ve spent about 3+ hours of my life trying to move treatment times at Henlow. I have called endless times and emailed. Treatments were booked automatically without any consultation and the times are not convenient. No doubt when I finally get to speak to someone the treatment times I need will have been taken. I do not have 3 hours of my life to spend sorting something so simple! Not even arrived and I’m already annoyed.

I've been coming to Champneys Tring several times over many years and I think it has deteriorated over that time. In some places it feels a bit shabby and neglected. The tiled floor in the sauna is grubby, for example, and the wooden surfaces of cupboards in my bedroom were badly water-stained. The buffet lunch was rather tired and I didn't like the penny-pinching effect of having to pay for your coffee with breakfast. (Admittedly, there was a stand where you could serve yourself with hot water and sachets but, when I was there, there were only tea bags, no coffee, and the water was not very hot.) Overall, I got the feeling that Champneys is resting too much on its history and reputation, and not investing enough in maintenance and improvements.

Visited Forest Mere in January for a twilight spa. Spa was ok although looking a bit tired, but service not very friendly and waited ages for service in the cafe, with no apology for wait. Big issue after we left - car wheel hit a terrible pothole in the drive with a clunk and a couple of miles later the tyre was flat. This was in the middle of nowhere in the pitch black and had to wait quite some time for recovery. Completely ruined the experience of any relaxation and had to buy 2 new tyres. Contacted Champneys the next day to complain about condition of the driveway and chased weekly since. Mostly haven’t even had any acknowledgment, although they have now passed it to the maintenance team who haven’t replied either. Terrible customer service / care - rude. Won’t be returning to Champneys.

We had a good time, our room was impressive, the food was good but small portions, Keith the bellboy was truly kind and Irina de massage lady was gentle and comforting, I had a facial and came out fully renewed. The pools were nice and at the perfect temperature. We had a great weekend.

Originally booked through vitality but had an awful experience the first time. We requested a double bed rather than 2 singles at 4pm and had to ask on 5 occasions until they were in our room stripping all the linen until 1am! Waited around the next morning to make a complaint but only the treatment manger was around so she advised us to call Riley or paulius. What a poor service they were! No one answers the phone or email, it took over 3 months of repetitive emailing to finally get a return offer. Emily booked this for me and communicated with me amazingly and I am very very grateful to her! Dinner we were served by a lovely lady called Ash who was rushed off her feet for her 12 hour shift but always had a smile on her face and ran the mere restaurant like a well oiled ship. This stay was 10/10 it’s just a shame it took so much to get it. However this stay has changed my mind and would now be more than happy to return :) thanks Emily and ash!

In summary: Bad spa, bad food, bad customer service. Avoid and go to a better spa.

I booked a spa day with Champneys as an Anniversary occasion with my partner. Upon arrival the staff were pleasant but I was quickly informed that the treatments I had booked had not been registered and there were no more slots available that day. First disappointment. The treatments team were able to squeeze me and my partner in for some treatments which were the same price (not discount provided for the inconvenience) but did not offer what we wanted.
Then as the day went on me found that the sauna was lukewarm at best, the steam room was not steamy and the “tropical shower” facilities were not working properly. We had lunch which was a disappointing spread of stews and goulash and we didn’t receive the £25 deposit back for returning your robe which is signposted everywhere.
I then received an email asking to review my experience at Forest Mere to which I added all the above points and was responded with a sorry and a offer for a evening at the subpar spa and a charcuterie board and denied a refund. Awful all round.

What a terrible business model! We have tried for 3 days to book an experience and have spent a considerable amount of time on hold - average 25 minutes each time - trying to connect with the central booking line. Will not try again. Loss of revenue as we will book with an alternative venue. Please consider Champneys, that everyone who you disappoint is a brand ambassador for your business- you are not protecting your reputation. Terrible service.

We just went to Tring for a 3 night break in a suite. 50% off so merely £949.50!
Restaurant and Spa were lovely, the staff very helpful and friendly.
Our suite was dismal...
Fridge didn't work and wasn't replaced even though I spent far too much of my 3 days reporting it to various people.
No plug in bath.
Mouldy window frames, dusty, sitting room was furnished with a mismatched horrible selection of old furniture.
It all needed decorating as old, tired and depressing.
Bathroom door really hard to close..and then to open again.
2 tears in the duvet cover.
Sheet wasn't tucked in.
A view of mouldy peeling window frames from our windows.
Pictures on walls were wonky, 2 plain vases for decoration contained no flowers. Unloved and uncared for all round.
The promised bowl of fruit never appeared even though I asked twice.
I could go on.....the sitting room reminded me of a student flat I lived in.
So disappointing.
Walked around the garden and piles of rubbish, broken chairs etc everywhere.
What has happened? Champneys used to be so good.

I received a club tour from Kate at champneys Henlow branch and she was so lovely and extreamely knowledgeable. I can’t wait to come back to champneys with friends and family it’s a tucked away hidden gem!

Please please respond to emails! No one answers phone not even manned at weekend. How on earth are we supposed to speak with anyone. Help Forest Mere please. Reservation tomorrow Diane Fletcher

Just returned from Champneys Tring. Lovely stay at this hotel Spa.

Positives:
Exceptional body massage by Lindsey. She was so professional, knowledgeable and experienced. She gave me great advice and I came out feeling like a new women (Thank you Lindsey that was one of the best massages I have ever had).

Delicious dinner at the restaurant, especially my main meal of braised beef (so tender) and Danny had exceptional customer service skills.

Negatives:
Chlorine in spa was so strong and really made my eyes sore.

Spa and hotel was looking a bit tatty in areas (rust around ceiling air vents, limescale on tiles in Spa (looks like green hairy mould) ladies changing room lockers are broken and hanging off by there hinges (changing room near sauna/steam room), paint work needs touching up and table mats on centre table in restaurant need washing or removing as they are stained and have old food inbedded in grooves). The bathrooms in our rooms needed some attention especially tap and shower fittings.

Overall a lovely stay especially my exceptional treatment by Lindsey (Thank you)

Summer was a lovely therapist - had v relaxing and enjoyable spa heaven exfoliation/moisturising treatment. Would recommend.

I have emailed the Manager several times just for a response to this... Silence!!
On arrival, we had to wait for over an hour to check in. In the end, one of your staff kindly drove us to our room and we got a key made at the spa.
The evening meal service was very slow and the portions tiny.

We had no heating in our room. Someone checked it at dinner but it still wasn't resolved at 11pm when we got back to our room. A heater was brought over which was only luke warm so we slept in hats and jumpers as it was a freezing night.
Next day, lunch took over 2 hours to be served which took up most of our spa day. There were also no available beds or chairs in the spa.

I would not have expected this from a Champneys hotel and myself and my daughter were upset that the time we had booked away to relax turned out to be a cold miserable experience