Champneys Recensioni 930

Firstly, we arrived and first thing we noticed was how COLD the venue was. Absolutely freezing, people hugging their towels in their robes. Alongside this in every room away from the swimming pool, ie relaxation were absolutely Baltic and not relaxing at all. The water beds themselves were absolutely freeezing.

Secondly, the spa being SO packed. It was so busy to the point where people would be sat in the middle of a crowded hot tub with people sat around the sides?? Why is this not accommodated for a full stay??

Thirdly, the rude staff. Not once did I received a smile even from check in, the cleaners, the waiters and everyone, so rude? Maybe overworked perhaps but at least hire people that may adhere to some sort of customer service??

Fourthly, the food! Wow, I have never experienced anything like it. We both ordered a steak of the menu, my partners was BURNT. My one was frozen cold on the inside and basically RAW. Even the waitor laughed and took it away in disgust. We then got fed a chicken dish which looked completely inedible so we had to in fact go to McDonald’s to get some food. Alongside this, we both had bruschetta where the bread was completely stale.

Fifthly, the absolute state of the room? It was vile, I’m sure this is not the first time someone has told you. The cups were filthy, drains were blocked so the shower water couldn’t go down properly. The shower also had mould stained everywhere!!? Our robes also had staines on which were red and had to give them back for new ones.

How this place is still open is beyond me, and to even call yourselves luxury is absolutely mental. We did not sleep at all with how hollow the walls were and were quite frankly starving throughout. We left EARLY from a luxury spa.

I have stayed at Champneys many times whilst the cleanliness is not as it used to be staff are lovely particularly the Clarins therapist Lena she has magic hands wonderfully attentive & just a lovely lovely lady

The staff were rude the food was not any good for gluten free options and I complained and the response acknowledged my issues but no compensation offered which is terrible customer service.

My friends gifted me £200 in Champneys vouchers for my 50th birthday. The website would not accept the 7 digit code. On multiple occasions, I tried to contact customer service by telephone, but despite holding for over 10 mins each time, no one answered. In desperation, I eventually wrote an email requesting a call back. 3 days later a very pleasant young lady called, only to inform me the offers had ended and I would need to pay £165 for the day and with an Elemis facial the total cost would rise to a staggering £251. With no other option, I agreed to pay the extra. It is no surprise that none of my friends felt they could accompany me at this price.
The day before I went, I revisited the Champneys Henlow website only to see the whole of June discounted by 50% to £77.50, so I was back on the phone. I waited almost half an hour for my call to be answered only to be cut me off while being placed on hold. I was about to lose the will to live having waited so long for my call to be answered in the first place, but to the gentleman's credit he did call me back and he did reduce the cost of my visit, placing me £26.50 in credit instead of owing extra.
The spa day itself was thoroughly disappointing. On arrival the receptionist checked me in but offered no guidance. I was simply directed to an adjacent room to help myself to refreshments, then when ready to head downstairs. Downstairs, I found myself in a very lengthy corridor with not a soul in sight. I had no idea where to find a robe and towel. A fellow guest eventually appeared and helped me explaining a robe could be found in a locker. In principle great, except most lockers were empty. Robe on, I struggled to lock my chosen locker, again the other guest helpfully pointed out I should try another as "many are broken".
I headed off in search of the spa experiences. I passed the treatment rooms so I at least knew where to go for my facial, but I could find nothing else! I passed the gym and shop, then was lucky enough to find a cleaner who took me to the door to 'Female Spa'. All in all the morning became an uncomfortable, awkward experience.
I spent a short while in a steam room, the drying room seemed out of order and not wishing to swim, I headed to the jacuzzi for a short while. Another guest told me I had seen everything except the hydrotherapy pool and outdoor jacuzzi.
At 11am I had a facial. The beauty therapist Tatiana was wonderful and I would happily recommend her, however, sadly it is impossible to book treatments without a spa day. My lunch was booked for 12.30pm, so I decided that feeling cold in a damp swimming costume and robe with no other experiences available I would shower and put my own clothes on. Lunch was a plentiful buffet but unremarkable.
By just after 1pm I was in my car, relieved to be on my way home. When I handed my wristband to reception, staffed by 2 people, neither asked if I enjoyed my day.....maybe the time of my departure said it all 😞
Such a shame that what my friends hoped would be a special treat, turned out to be an expensive waste of a day.
The buildings and grounds are beautiful, but the facilities are limited and overall I found the place quite boring.
Save yourself your money and patience, I am sure there are much better spas near by. I for one will be returning to Aqua Sana at Center Parcs in Woburn, where there are around 20 experiences to be enjoyed around treatment and lunch.

Terrible customer service. No response to emails or phone calls despite long waits on hold. Not impressed at all when I am paying so much for a spa break. Will be booking elsewhere in future.

I was given a Champney's voucher by both my son and my husband. You cannot book online using a voucher, therefore you HAVE to phone. Then you are kept waiting for over 45 minutes for them to answer on an expensive number that I believe costs 10p per minute!
What a pain in the butt even before you start, it spoils the whole experience for you. This happens EVERY time! If you dont phone at 10.00 on the dot you are kept hanging on the phone for an unacceptable amount of time.

We were overcharged for items we did not have. I have sent several emails which have been ignored and in the end called Eastwell Manor who agreed to refund and 3 weeks later still have not refunded me.
Upon checkout, We asked if any charges to be told no.

We stayed here April 2025 - What was meant to be a restful and rejuvenating stay at Champneys Tring turned out to be one of the most disappointing and concerning experiences I’ve ever had at a hotel or spa. From serious food safety violations and “misplaced and lost” jewellery, to unsafe equipment and poor management, the level of care and professionalism fell far below what any guest should expect — let alone from a brand that claims to offer such luxury and wellbeing.

1.Loss of Jewellery and Gross Mishandling of Personal Items
During my facial appointment, I was asked to remove my earrings and was provided with a small dish to store them. Once finished, I unintentionally left them behind — something I realised shortly after, however the spa was closed for the evening upon returning. Surely must happen quite regularly with guests removing earrings/necklaces/rings etc, so I was confident my earrings would be safe and waiting for me in the morning. What followed the next day was a disorganised and frustrating series of interactions, during which I was repeatedly told to return later, passed between departments, and given no clear information about the whereabouts of my earrings. Despite assurances that the earrings had been stored securely, they were never recovered. This incident reflects not only a lack of clear protocol but a gross mishandling of personal items. The absence of accountability and poor internal communication resulted in the loss of earrings that held both financial and sentimental value. At best they were lost, at worst they were stolen.

Weeks later, after much chasing, I received nothing more than apologies and a suggestion to contact my insurance provider — an absolute farce considering the duty of care owed upon accepting responsibility for my belongings, and being reassured as we left they would be returned to me. If I had known the level of incompetence that was to come, I would never have allowed myself to be assured enough by management to leave premises without them in hand.

2. Food Safety and Dietary Negligence
Despite informing the staff in advance of our dietary requirements, and ordering from the appropriated allergen labelled dishes, we were served food that contained egg — a clear violation of basic food safety standards. The issue only came to light the following morning, when we noticed allergen information on the same bread item and raised the concern ourselves. We were then told by the kitchen manager that the wrong bread had, in fact, been served to us the night before. At no point were we proactively informed. This level of carelessness not only undermines trust but also poses a genuine risk to guest health and those with allergies.

3. Serious Electrical Safety Failures in Room
Upon using the hairdryer provided in our room, we discovered that the plug was missing its earth pin. This is not a minor oversight; it represents a clear breach of basic electrical safety standards. The appliance also lacked a valid PAT label, which is legally required for all electrical equipment in commercial hospitality settings. The presence of a faulty and potentially dangerous item in a guest room raises serious concerns about the adequacy of safety checks at the property. While I was told the hairdryer was removed after I reported it, it is troubling that such a risk existed in the first place — and that it required a guest to identify it.

Champneys wants to trade on a luxury brand image, but what we experienced was the complete opposite: food safety failings, lost valuables, unsafe equipment, and indifferent management. Their repeated apologies mean little when there is no meaningful resolution.

If you're looking for a wellness break, do not waste your time or money here. Our stay at Champneys Tring was one of the worst hospitality experiences we’ve ever had — a chaotic, disorganised operation hiding behind polite emails and empty reassurances.

I was left chasing updates, chasing my belongings, and chasing basic answers — and all I got was a pair of missing earrings.

We have had a fabulous four days at Champneys. The rooms were great, they were comfortable and had all the amenities that you needed, we enjoyed the views from our balcony. We had amazing food and were served by some fabulous people. I would like to mention Ashe, who was so helpful and supportive. Charles, nothing was too much to ask for and he also had a fabulous sense of humour! James, who always had time to give us advice on anything we needed and gave us a great service. Last but not least was Joe, who was friendly, giving us a great alfresco dining experience.
There were multiple activities available if you wanted to be active or if you required a more restful break, beautiful scenic walks and places for a more tranquil short break experience.
Thank you all and we will return again soon!!!

Did a nights stay in Henlow, Bedfordshire, with 3 friends. Disappointing from the outset. The rooms we were offered were way up on the top floor, where an obvious spillage or leak had bled into the carpet on the landing. The carpet was filthy and had oil heaters attempting to drying out. Our rooms were just as awful. They furniture was very old and tatty. The beds were very small. We had never seen single beds that small. The carpet looked filthy and dusty and there was a general smell of dampness. One of our rooms had a moth infestation, which, the staff tried to excuse by claiming we were the wrong side of the river. It appeared as though the rooms had been truly forgotten by the cleaning team. Heavy dust and cobwebs were on the ceiling light fitting, in the corners of the ceilings, in the bathroom behind the towel rail. The bedside tables were laden with dust as was the interior of the wardrobe. There were two dead spiders which would have been blatantly visible to anyone who was supposed to clean and maintain the room.
I always walk with antibacterial wipes and those I used on the toilet seat became black with dirt very quickly.
This made for a not very pleasant stay as my friends and I felt very scornful of everything in the room and felt as though our skin was itching all the time. To male matters worse, the TV in one of the rooms could only show one channel and this kept being interrupted with a message stating poor signal. It really was shocking. It's the last thing you expect from a Spa resort.
The rest of the resort was quite nice and quite tranquil and the food was ok. Treatments were good and some of the staff were quite friendly. However, there was a general air of aloofness. None of the staff showed warm and welcoming tendencies.
They have a relaxing area with waterless which was quite nice and very popular. However, we noted there were no sanitising equipment to wipe down the beds after each person had used them.
Champneys is quite a renowned spa resort but yet our overall experience was sadly disappointing and mediocre. I would not recommend the Henlow facility. In fact stay away.

I'm staying at the Forest Mere location, the grounds are just beautiful,
We were welcomed by name and everything was organised for us.
I want to give a special shout out to James! What a diamond! James served us for dinner and he was courteous, responsive to our requests, very personal able and made us relax and laugh. Thank you for making our dinner experience so delightful.
Compliments to the chef - the food was amazing!!!

I would definitely come here again. ❤️

I emailed reservations before booking for help - never received a reply. Expect to be on-hold for over half an hour to speak to someone (if they pick up).
Champneys Tring Spa facilities old and tired. Climbing in and out of the outdoor jacuzzi is a fall risk if you are not steady on your feet due to wobbly/rust handrail.
Staff AT thvenue are lovely, and their face-to-face customer service is excellent. However, trying to resolve issues once you have left the property is nigh on impossible, their customer service is non-existent. My friend and I had treatments booked for 11am which also happens to be the check-out time. In our rush to leave on time, we each forgot an item in the room, a charger plugged in the wall and a jacket in the wardrobe. Yes, it was our fault. However, later in the afternoon, once we realised we had left them, we attempted to contact the Champneys straightaway to no avail. Reception would not answer the phone. Tried again the next day, no answer. I emailed the same (departure) day (16th May), no reply, again on 17th May, no reply, and a third time on 18th May before I finally got a generic response stating nothing was found and they bear no liability. I responded to that email to escalate the matter, as how could I be sure they checked thoroughly if the response came 3 days later, and highlight my disappointment in receiving such a generic email without even a name at the bottom of it - of course they did not reply to that.
We rang reservations who finally answered and were able to put us through to someone directly. We asked kindly if they could check the wardrobe in case it was still in there. They were adamant that housekeeping would checked. Apparently, guests can make mistakes and forget things, but their housekeeping staff are infallible - they would not agree to double check to see if on this one occasion staff forgot to open and check inside a wardrobe. For both items to have disappeared from the room once housekeeping went in is too suspicious for our liking. The person handling our call finally relented and said they would speak to housekeeping and get back to us. Of course they didn't.

Mottram Hall spa break
Two of their main features - outdoor hydro pool and indoor jacuzzi were closed all day. Not the first time I have experienced that here.
I wanted to rearrange a treatment due to a childcare emergency, and despite not being able to offer us any other time, they kept my money. Felt very mean-spirited to do this.
Rest of the stay was ok but those points did spoil it for me, as it was supposed to be a treat for our wedding anniversary.

Terrible experience. Had an awful stay, emailed my complaint and just been ignored after weeks and weeks. Really run down place. Do not use this company.
If I don’t get a response to my complaint I will be giving further details and how you breached a lot during my stay.

We booked for our wedding anniversary with a great price through Vitality and then read the reviews which did put us off.
However, from the moment we arrived we were so pleasantly surprised with the welcome from the lovely receptionist. She was on her own but offered to carry our heavy case to the second floor herself.
All the employees in the restaurant were attentive, helpful, and engaging.
The facilities were great.
We spend a quiet relaxing few hours reading in the library with stunning views.
Gorgeous grounds, lovely places to walk and sit.
Plenty of classes to attend.
An hours meditation was only £8 and well worth attending.
We left something behind and they found it for us in minutes..
Each meal had a wide choice of food, delicious and helped me with alternatives for allergies.
Rebooked for August. 😊

We’ve always had a wonderful time at Champneys Forest Mere, and this visit was no exception. The peaceful lakeside setting, high-quality facilities, and calming atmosphere make it an ideal place to unwind and recharge. The spa treatments were as professional and relaxing as ever, and overall, the stay delivered what we’ve come to love about Forest Mere.

What really stood out this time, though, were the exceptional staff who made the experience feel extra special. Coralee in the beauty store was, as always, an absolute delight – friendly, knowledgeable, and somehow always convincing me to stock up on diffusers (and pick out the perfect gift for my mum!). Her warmth and genuine nature make every interaction feel personal.

And a huge shoutout to Beau in the restaurant – truly exceptional. His attentiveness, professionalism, and effortless charm went well beyond expectations. It’s rare to come across someone so naturally good at what they do. Staff like Beau and Coralee are a credit to Champneys – people you look forward to seeing again, who turn a great stay into a memorable one.

There are always small things that could be polished – a touch more consistency in service in some areas wouldn’t go amiss – but overall, Forest Mere remains a firm favourite and one we’ll definitely return to.

Lewis Bridgman

Why does nobody answer the phone?? You have all these promotions and return vouchers but can only book them over the phone - but no one answers! It is 2025 - can you not add a voucher code box to the online booking to add a code? Honestly most ridiculous thing ever.

2 night stay at Mottram Hall:
Spa: This was okay. The facilities were generally clean, especially the saunas and steam room (bar a cigarette at the bottom of the pool!), but the spa area itself is not that big and it was difficult to get a seat at times. Compared to somewhere like Aqua Sana (Centre Parcs Nottingham) this paled in comparison. Amy, who did my massage and facial, was very considerate and a credit to the team. The treatment experience was brilliant and great value for money (I have the 100 minutes for £100 offer).
The Spa Cafe (downstairs) was very nice, with a good selection of drinks and nice places to sit. The Spa Restaurant where you go for lunch was okay - I ordered a coffee and was told ‘no hot drinks’ in a rather rude manner, then we waited until our meal was entirely eaten to get any water. It is £5 extra to have bread as a starter, and £10 extra for prawn rigatoni, which we thought was a bit cheeky. Other than that, the food was decent.

Hotel: Disappointing! We got 50% off the stay through my work, so we weren’t too put out, but had I paid full price I would have been quite unhappy. The hotel is very outdated, especially the bathroom which looked like it hadn’t had an update in 20+ years. The ceiling in the bathroom had black mould, there were silverfish, and some of the surfaces in the room itself had not been wiped and were very dusty. The room was comfortable, though, and I was happy to pay what we did for it (around £400 for two nights including spa access) but had I paid the full £800 we would have felt ripped off. The reception area is gorgeous and the bar looked nice but cocktails were £15 which I felt was very steep for up north - £12-13 would have felt more reasonable.

Restaurant - Carrington Grill: Amazing! Servers were brilliant and attentive, food was INCREDIBLE. The duck was especially impressive, as were the desserts. The restaurant itself was classy and felt high end - definitely would recommend.

Overall, great for a dinner meal at the Carrington Grill and a spa day, skip the overnight stay.

I’ve had a one-night stay gifted to me this year by two different people and both stays were so disappointing. There seems to be a big investment in marketing and promotions but such a decline in customer service. You can’t just ignore your customers as soo. As they’ve parted with payment to book. I sent countless emails to query things ahead of arrival (on two separate occasions!) and then afterwards to raise issues and queries with my bill. All of these have been ignored while I continue to get mailshot after mailshot of email promotions trying to get me to bi again.

It’s so expensive to have treatments and while the practitioners are good, there are not enough staff and customer service is so unhelpful - which I get the impression comes from the top as the staff seem powerless to do anything and just constantly have people complaining. It’s declined so much over the last 10 years - twice I was given dirty robes, my bill was wrong and my emails have been ignored. There’s no communication once you’ve been enticed by a promotion and you don’t know what treatment or when it’s booked for. The queue is out the door at arrival time and several people missed their treatments. It’s so poor and not good value for money with no respect shown to customers forking out hundreds of pounds when everyone is struggling financially.

Great facilities
Wonderful service provided by Louise in the cafe/bar