Champneys Recensioni 930

Zoe the Customers Relations Manager at Champneys Tring made our stay memorable. She is an excellent people's person, professional and went the extra mile.
I noticed Zoe worked extremely hard. All the staff were friendly and helpful.
A delightful few days away.
Looking forward to our next adventure at Tring.
Adele Vanderkar

Recently had a one night stay at Champneys Tring and we were well looked after and although the resort was very busy, the staff were helpful and friendly and all the facilities were available. Food was excellent and it was a very different experience to our last visit - thank you Champneys!

I've stayed here many times, in fact, I’m going back tomorrow. Champneys is like that effortlessly elegant friend who almost has it all together until they trip over their own designer handbag. I love this place, I really do, but for the premium price, I expect more.

The facilities may be luxurious, but the real five-star experience comes from the staff. They are the unsung heroes, working tirelessly to keep things running smoothly while dealing with abrupt, demanding, and sometimes downright rude guests. They remain patient, professional, and unshakably kind, no matter how entitled some visitors behave. They smooth out chaos, fix problems before they escalate, and somehow make every guest feel important, even when some act like they own the place.

And then there’s Claudine. She isn’t just good at her job, she is the heartbeat of Champneys. Warm, welcoming, and impossibly efficient, she makes everything better. No request is too much, no situation too complicated. She handles challenges with a level of competence that makes you wonder if she’s secretly running the whole operation. If there’s one reason to keep coming back, it’s her. Do not lose her. Promote her. Give her a statue at the entrance. Honestly, rename the place Claudine’s.

Special mention to Amy, Louis, and Louise the spin instructor, who bring the same level of dedication, patience, and warmth.

Feedback:
The £5 charge for a spin class at a wellbeing spa seems unnecessary, especially when the instructor is already there teaching members. Charging guests extra to exercise at a health retreat is like charging for air at a meditation session. If you must add costs, charge for protein shakes, juices, or smoothies, not fitness.
My booking was incorrectly placed under someone else’s name, and worse, my bank details were attached to another guest with the same surname who just happened to be checking in ahead of me. I had never met her before. A serious data security issue that needs urgent attention.
The pool beds are "reserved" for hours with towels, making it difficult to find a spot.
The ice room sometimes forgets to be icy, and the jacuzzi occasionally prefers tepid over hot.
Despite these issues, the staff are the ones holding everything together, managing chaos, and making the experience what it is. Some entitled guests would do well to remember this.

Helpful Tips for Travellers:
Hire the bikes – They’re there for a reason, and cycling through the countryside is far more enjoyable than battling for a pool bed that’s been “reserved” with a towel since sunrise.
Go out and wander the woods – The spa is lovely, but nature is free and absolutely stunning. Take a walk, breathe in the fresh air, and pretend you’re in a luxury retreat without a £5 spin class charge.
Book treatments in advance – This isn’t a place where you can just stroll in and expect availability. Plan ahead unless you enjoy disappointment.
Get to meals on time – If you don’t want to wait 25 minutes for your main course, be prompt. And maybe bring a snack, just in case.
Be nice to the staff – They’re the real reason this place runs as smoothly as it does. A little kindness goes a long way, especially when they’re dealing with guests who think they’re spa royalty.
Actually use the wellness facilities – The ice room, sauna, and steam rooms are there for a reason, even if the ice room occasionally forgets its purpose.
Don’t be that guest – You know, the one who treats the staff like personal servants, bags a lounger for hours without using it, or huffs about waiting for food. Relax. It’s a spa.
Most importantly, find Claudine. If you need help, she’ll sort it. If you’re lost, she’ll guide you. If Champneys ever falls into chaos, she’ll be the one holding it together.

Champneys, I love you, but the true luxury here is your staff. Appreciate them, reward them, and whatever you do, never let Claudine go.

Great experience with Emina at Champneys Eastwell manor, went with my boyfriend and we both got full body Champney massages, everyone was polite and kind and the massage was incredible. Emina was so courteous and her massaging technique was incredible. We are very happy with the service provided

Wouldn’t come again. Currently at Springs for 1 night but place isn’t great. The room is lovely but there is only 1 pool a jacuzzi pool and hydro pool, there is not enough laying chairs for the amount of guests as people put towels down and then go off in pools etc so then you have no where to relax it’s also freezing in the whole place!! It’s more like a leisure centre .. not very impressed for the money that is spent staying. Just had nothing to really do apart from look forward to eating and I didn’t enjoy that!

We had a massage by Sydney an apprentice and that was fabulous.

Evening meal was beautiful! Couldn’t fault it

Breakfast was awful nothing to eat for me really just was loads of things just shoved in the middle of a table.

Lunch was awful.
Just over all very disappointing to spend £330 for 1 night spa break to not really have a spa and the food being awful.
Just upset as it was meant to be a nice break away from children

Such a disappointment. I thought this would be a luxurious two night stay. The room was falling apart, the bath didn’t empty due to all the hair etc in the plug hole. The food was good but on the second morning we were told if we wanted a full English breakfast we had to go to the other restaurant and pay £6.50 each, even though we had full board! The alcoholic drinks were so overpriced and a total rip off. The spa was packed, the beds were taken with towels left on them all day - like being abroad! The treatments were also very poor. I have been to many spa places and this was one of the worst, but so expensive. I would never go again.

We are regular overnight guests to Champneys. The facilities are great and there a lots of fitness classes to choose from. Jamiela is particularly good and offers high energy classes with a smile.

I recently visitited Champneys Tring with a few of my friends. we had a lovley stay. The facilites are great and we lved the pools and relaxing lounge areas. Our favourite were the relaxation beds! Breakfast and Lunch were good but seemed understaffed. However dinner was great, the food was so fresh and tasted amazing, the portions are huge and we left very satisfied. Special Mention to our waitress Gabby, she was a huge help and gave great reccomendations.

I will never purchase anything at Champneys again. My husband bought £150 gift card at the Champneys store in Enfield and it doesn’t even work. I tried several times and it just does not work. I tried calling the the Branch in Henlow, central reservations and customer service as well as the Enfield branch and they do not get back to you or answer your calls. The most poor customer service and unhelpful staff! Just not worth the stress! Go somewhere else!

I visited for the day and had a fabulous time. So many lovely spots to relax and unwind. So pleased to see the buffet back. I did a spin class with Tom and he was so enthusiastic and inspiring. Had a lot of knowledge regarding exercise.

Recently joined, lovely place. Great tour from Rosie on fitness reception

Just had a 2 night stay with my sister. Had a lovely time, food was lovely, relaxing around the pool and jacuzzi’s. Andrew was on reception, made us feel very welcome and was helpful, remembering us from previous stays. A very kind and friendly person, who enhanced our experience, again.

Thank you Summer! Fabulous facial and neck / head massage. Feel like a new woman :-)

We have just had a 3 night break at the Springs venue. I have a few comments.

Firstly as a vitality member the booking process was awful to say the least, we tried for over a week to book via the website but it would not allow us to eventually we managed to talk to somebody at the reservation phone line. The gentleman who deal with us was incredibly patient and very helpful as by this time I was not a happy bunny!

We opted to upgrade to another room so we’re very pleased with that.

The room itself needed a little TLC. Tiles on the bathroom floor were loose and no grouting. No plug socket on one side of the bed which in this day and age was crazy. Whilst the coffee machine and pods were great disappointed no decaf option.

Menu for dinner was the same all three nights we stayed so I had the same thing twice. The evening food on the whole was very nice not very consistent as to what is on the menu and what you are served. One night beef was with the sour cream and chive and the mushroom which it said on the menu one night not. Kale was served with it but not stated on the menu fortunately my wife likes kale as I do not.

Breakfast was a buffet which was nice, tea and coffee which before had been served in pots to your table was now help yourself from a machine. The one problem for me was the hot food was not hot! I had mushrooms and scrambled egg which had just been put out. Mushrooms cold and egg was just warm.

Lunch for me was not great the second day. The selection of salads were lovely but the choices of hot food was not really hot at all. Fish chowder was all sauce and peas no fish just a few small pieces of squid. And like warm.

But the one golden nugget in our stay were the staff. I do hope you are paying them well! Without them I would have been very unhappy.

These are some of the staff who made our stay so special with their service.

Catrina and Massimo at breakfast were excellent and went above and beyond to make sure we’re were taken care of. Rowan, Oscar and a young lady who had tattoos I’m sorry I didn’t get her name were all incredibly friendly and attentive and ensured we knew what we had to do for food etc. Ibby and Karla were wonderful hosts at dinner and made sure we had exactly what we need and my wife knew what options she could have as she was gluten free. Lastly both Megan and Jen were very helpful on reception especially when £14 had been added to our bill for charity and tips

All in all I would give 2* for the venue but 5* for the staff so opted for 4*

This place is fabulous, from their famous spa and comfortable bedrooms everything is awesome. I also really enjoyed the dining area and exquisite cuisine provided by Champneys. I would like to also give a special thanks to Ben Branch who served me on the day I visited. His professionalism and expertise were excellent.

I’ve recently had a block booking for light therapy to help with my excessive dry skin condition at 3D Aesthetics based at Champneys Tring
It has been an incredible experience and very successful too
Dana has been so helpful , gentle and informative too , so thank you so much from a complete skincare beginner x

Having arrived yesterday afternoon at Champneys Springs, we had a lovely and efficient check in with the reception staff.

One of the highlights so far has been the food. The evening meal was delicious - as well as looking and smelling great. We were very well looked after by Abi.
Breakfast this morning was delightful - it was a real treat to have the choice of so many things. There were lots of gluten free options to enjoy for breakfast and lunch, which Catrina helpfully pointed out.

I tried a yoga class this morning and thought I was the only one attending but discovered 5 minutes later that it was located somewhere else which wasn’t particularly helpful. Other than that, so far, so good.

Lovely treatment by summer @Champneys Henlow

Very odd, I've booked to stay tomorrow evening at Tring and want to ask some questions about check in etc but no one answers the 'phone. Been holding for an hour!! Concerned, are they open?

We booked an overnight stay at Champneys Tring with two of our friends. While we'd stayed here before, it was their first time at a Champneys, and it certainly didn’t disappoint.
Check-in was quick and easy, and our rooms were ready when we arrived. The rooms were warm and cozy, setting the tone for a relaxing stay.
Dinner was fantastic. Two of us had steaks, cooked to different preferences, and both were prepared exactly as we’d requested. The service was exceptional, and our server was incredibly friendly and attentive.
Two of our group enjoyed treatments, which they loved. The spa was fully booked, so I’d recommend booking treatments early to ensure availability.
Overall, it was a wonderful experience in a charming and welcoming environment at Champneys.