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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I am unsure of that the products are like as the parcel has to arrive first. Parcels were late so I messaged them using the online chat. I was assured it would be delivered the next day, dpd tracking... Leggi di più

Valutata 5 stelle su 5

I had my first order delivered 3 days ago. Unfortunately DPD tossed my order about resulting in a box wide open and 5kg bars of chocolate burst open and smashed to bits. CFW have been amazing at res... Leggi di più

Valutata 1 stelle su 5

Just ordered and paid for some chocolate chips online and then as soon as I placed the order realised I had forgotten to include cocoa powder. I telephoned immediately to ask if could add to the orde... Leggi di più

Valutata 4 stelle su 5

Good selection of products, prompt delivery, items as described. You lose a star because nobody seems to have done any QA on your nuts list of "States" (not that we have those in Scotland). You list e... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti alimentari
  2. Attrezzature per panifici
  3. Grossista di dolciumi
  4. Fornitore di macchinari per l'industria alimentare
  5. Fornitore di attrezzature per gelatai
  6. Panetteria all'ingrosso

Scritti dall'azienda

CFW are discount suppliers of Chocolate Fountains, Chocolate, Waffle, Crepe, Popcorn & Donut making equipment, mix & supplies. Next day delivery.


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

180 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

OUTRAGEOUS DELIVERY COSTS

Put an order in and the delivery cost from Kirkcaldy to Invergordon (174 miles) was £60.00.

Put the same order into Catering24 delivery cost from England to Invergordon (460 miles) was £15.99 both companies use DPD for delivery,

Emailed CFW and asked why the cost were so high for the same courier company to deliver to the same country was told courier charges were out of there hands. Emailed them back and gave them proof of the 2 courier costs for the same products, but got the same reply.

Obviously CWF don't want to deal with the business's in the 35% of Scotland's geographical area

14 giugno 2023
Non scritta su invito
Logo di CFW

Risposta di CFW

Dear Alison,

First and foremost, we want to extend our sincerest apologies for the delay in addressing your concerns.

We greatly appreciate your feedback and want to assure you that we take your concerns seriously. We understand that the substantial difference in shipping costs has left you dissatisfied, and for that, we are genuinely sorry.

We have been in touch with our logistics partners at DPD to rectify the situation and negotiate more competitive shipping rates. Our aim is to offer our valued customers fair and transparent pricing for their deliveries, regardless of their geographical location.

We are delighted to announce that we have successfully secured more favourable pricing. These enhanced rates are currently in effect on our website, complemented by an exclusive promotion: orders surpassing £250 will now qualify for shipping at an unbeatable fixed rate of just £14.99 + VAT.

We sincerely hope to have the pleasure of serving you once again for your future orders.

Kind Regards,
Nicky

Valutata 5 stelle su 5

Great quick service

Great quick service, shame about the delivery company.

24 febbraio 2023
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Risposta di CFW

Thanks so much for the feedback. Hopefully your delivery experience will not deter you from ordering from us again in the future.

Valutata 1 stelle su 5

bad experience

I paid a very expensive shipping to be sent to the United States the chocolates came totally melted, they didn't put an ice bag to cool the chocolate and they arrived like water all melted I was at a huge loss and I do not recommend the purchase.

2 marzo 2023
Non scritta su invito
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Risposta di CFW

Hello Lidya, did you order under a different name? As we do not have a record of any orders under your name on our system. Its regrettable that your chocolate arrived melted however we do not offer refrigerated shipping. We would have been happy to advise this if you had asked us in advance. A lot of the chocolate we sell is intended for melting for using in chocolate fountains for example. We do state on our website that chocolate can melt in the warmer months but it does not affect the quality of the product and can be used as normal.
Kind regards, CFW team

Valutata 1 stelle su 5

When purchasing from this company

When purchasing from this company, you do not get invoices, need to constantly email and ask for invoices as the email get ignored too

29 gennaio 2023
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Risposta di CFW

Dear Alison, invoices should be emailed automatically on the day an order is dispatched so we apologise that your invoice didn't arrive. We have no record of you requesting invoices from us but confirm that your requested invoice has now been emailed over to you. Invoices can also be downloaded from your customer account at any time.
Kind regards, CFW team

Valutata 1 stelle su 5

Needs a massive improvement will be…

Needs a massive improvement will be moving away from using them now used them for 3 years spent almost 1k each month on goods but recently cost me 3 x that in sales due to their late deliveries says order by 2pm for next day hardly true anymore many times it comes after 2 or 3 days have gone down massively in my books

2 febbraio 2023
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Risposta di CFW

Dear Hashim, thanks for taking our phone call regarding this issue. As explained, there have been times that our courier DPD have had problems with vehicles being held up in incidents on the way to the main sorting hub overnight which results in a 24 hour delay with some parcels. These incidents are thankfully rare. We hope that you will give us another chance for us to show that we are committed to providing a great service for our customers.
Kind regards, CFW Team

Valutata 5 stelle su 5

Really enjoying their range of products…

Really enjoying their range of products and exploring more. They have all been great tasting and very well received. Delivery is very fast too, pleased with that too. Had an issue with one of my orders but Customer Services resolved it very quickly so they get 5 stars too!

30 gennaio 2023
Valutata 1 stelle su 5

Product not as described, no resolution provided extremely poor customer service

Won't be ordering on here anymore, placed an order for some topping sauces, one of them was the Monin Gourmet white chocolate sauce, it's disgusting! Avoid at all costs, this does not taste anything like white chocolate. It taste like a gross Milk Syrup, not even edible. Contacted CFW and although their own customer service said that this one taste like milk(obviously not what is described or advertised), they have refused to refund me or send the Sephra one. Would no longer recommend people to buy from them since this is how they treat their customers, why stock a product you know is not as described and then offer no resolution when a customer complains.

9 dicembre 2022
Non scritta su invito

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