Century Motors Recensioni 

Appalling service ordered a vehicle March 2022 delivery date June 2022 and still waiting! Delivery date constantly delayed and 10 months later still no confirmed date. January 2023

All lies!! DONT BUY..... My son bought a car and was not provided with any documents, New Keeper supplement slip or MOT, Yes the car was taxed and tested online but not in his name. DVLA informed me that he was not to drive it as it could potentially be taken off him if he was stopped. The garage were not bothered and didn't want to listen but rather rude and said if we were not happy to bring the car back. 9k for a car and this is the poor service. I then had to ask for a copy of the MOT to get the car tax. All they kept saying is its ok to drive, Erm i dont think so on previous owners tax. TAX IS NOT TRANSFERRABLE TO NEW OWNER!!! I have received a reply and I was on the phone with DVLA tax line for 30 mins so if you think the tax is on the car I suggest you speak to them! I'm not thick and nor is my son...
I wouldn't recommend anyone to buy from you it was the attitude that you gave and wouldn't listen.

Following on from my previous review, spoke to Jake who was helpful and payment for work we had to have carried out to make the car roadworthy when car was delivered to us has been reimbursed. Unfortunately the full service history STILL outstanding. We purchased this car on 30th June!! No reply to my email and unable to speak with anybody on the phone

Highly reccomend. Jake, Ryan and the team were so helpful and courteous, would 100% come again. Have already reccomended to family & friends.

UPDATE
Jake finally came good and sorted out the service history and also reimbursed the £70 we paid Volkswagen.

This garage are full of lies and will tell you what you want to hear in order to get a sale.
Car advertised with full service history and has come with non!
We pointed out the missing service history to Ryan and he said he knew about this and was sorting it out and not to worry as it would come with the full service history.

When test driving the white 2014 VW golf we noticed there was only 5 miles of range left in the tank and after a short test drive it dropped to zero miles. We mentioned this upon agreeing to buy the car and were told they would put some petrol in before we collected the car the following week.
When we collected the car I mentioned the tank was still empty and they gave us directions to the nearest petrol station.

Having had the car less than 24hrs we noticed a knocking noise from the front end and also that the rear brake discs were heavily corroded and lipped which was a surprise considering the car had just had an MOT and service. The car also juddered whilst lightly feathering the throttle.

After several phone calls speaking with every man and his dog we finally managed to get hold of the seemingly illusive Ryan and got the car back in to have these issues sorted and to be fair the brake discs were replaced and the knocking from the shock absorber fixed.
We were however fobbed off regarding the juddering being told it was software related and Volkswagen had issued a recall on this.

We then phoned Volkswagen a few days later and to discuss the juddering issue to which they basically told us we'd been lied to because Century couldn't diagnose the issue themselves.

We were given an RAC warranty by Century motors which wasn't worth the paper it was written on. We went to 3 independent garages with the RAC warranty and all politely told they wouldn't touch it.
So we decided to go straight to Volkswagen, they charged us £70 to diagnose the fault and told us the timing was out due to the cam belt being replaced incorrectly. They did do warranty work, however timing was not covered so they couldn't help us and quoted us £378 to fix the issue.

We rang Century motors and spoke Jake as Ryan wasn't in, which was a common occurrence. I informed him of the fault and he said we'd have to ring back when Ryan was in. I subsequently rang in everyday for 4 days being told Ryan was still off by this point I made it clear Jake needed to do something. We booked the car back in and dropped it off the following week. Ryan was back at this point and told us he'd ring us when the fault was sorted. 2 weeks later having heard nothing we rang Century motors and were informed the car was fixed a week ago and they were waiting for us to contact them.

We picked the car back up to find they'd been driving round in the car using it for their own personal use and had left with 6 ice cream wrappers in the foot well and bottle of pop in the door pocket. They had however fixed the timing issue so that's something.

We've had the car since the 14th of May and have rung Century motors at least 20 times regarding the service history and we have still never received this having being told Arnold Clarke are sending it over because it was formerly their car. I decided to ring Arnold Clarke myself and yet again they informed us we'd been lied to by Ryan and that nobody had contacted them about the history and that it only had 2 services and not 8!

We were never reimbursed the £70 we'd paid Volkswagen and are now stuck with a car with no history which reduces the value of the it. Having known this we'd never have bought the car

I contacted Century motors and told them I wanted these issues resolving and warned them of this review but they clearly don't care as nothing was ever sorted.

Thankyou

Bought my car from Century Motors, was quick, easy and affordable. Transparency and communication from the Team at Century Motors was great. Would recommend.

Got a beautiful little pink and black DS3 from here. Part ex price was agreed prior to my arrival and the purchase was easy and hassle free. Ryan is super nice and my 3 year old managed to clear him out of change and chocolate during the process. Had a slight fault a few weeks later and Ryan paid for work to be done at a local garage of my choice. Would recommend 😁

I got my clio from these guys in sept last year and i couldnt be happier, i love the car and i will be buying my next car from them.

Stay well away from this place. They are very friendly when it comes to selling you a car but when anything goes wrong they ignore your phone calls and don't want to know. My husband even went to see the one who supposed to be very helpful (Ryan) and as he was looking at my knackered 5 year old car he asked him if he wanted to buy it. Absolute con man and he's the Sales manager. Save your money and go somewhere else because Century Motors have cost me thousands 🤬

On the 09/07/2021 , I purchased a 1.6 DCi GT Line Renault Megane GT Line Sport Coupe 3dr that was advertised for sale by a Century Motors (Sheffield) Limited. The vehicle was advertised at £3,690.00 with a full-service history and no advisories on the MOT history.

The manager Ryan assured me over the phone that the vehicle was in good order (currently being used) and would come with 12 months MOT and a service, with the clutch and gearbox working as expected. Furthermore, they would honour the original price of the vehicle, despite increasing the price a few hours after my enquiry by £200.00 due to a pricing error.

On the day of the test drive we were briefly greeted by Ryan who said the vehicle was open and we were free to look around and if we had any questions to let him know. We were left to look over the vehicle ourselves and the only thing left to do was to test drive the car. Ryan provided us with a trade plate and directions to test drive the car.

There were a few cosmetic imperfections with the car, however it was to be expected for car nearly 10 years old. I also noticed that the mileage had increased by 1000 miles. I tried to negotiate the price down, however Ryan was reluctant to move on the price, due to it’s rarity and current condition. I subsequently agreed to pay the remaining balance and take the car – as I required it for my career in the Police.

Fast forward 6 months and on the 09/01/2022 I felt a knocking noise when steering, so I arranged for the vehicle to be checked a week later by a local well-known garage. I didn’t drive the vehicle for a week, until the day of the appointment which was on the 17/01/2022. The garage inspected the vehicle and found a number of issues - see attached repair work.

I have owned the car for approximately 6 months and driven it circa 2,100 miles. The garage who checked the vehicle over informed me that the repairs attached are inconstant with being driven 2,100 miles and considered dangerous. They said that the majority of the parts listed above take at least a year to start showing signs of any wear let alone need replacing. This leads me to believe that the car was put through the MOT with the issues mentioned and no service had been carried out at the time of the MOT as I was lead to believe.

I have had no choice but to sell the car online, as I could not afford to get all of the repairs done and it was too dangerous to sell on without getting the springs done as a minimum. I am now out of pocket by £1,200.00 and having to find a safe/reliable car with the remaining money.

I strongly recommend that you avoid this dealer at all costs. If you are not convinced by this review, and still decide to buy a car, I would recommend going over it in fine detail before purchasing. I was sold a car that was supposed to have been known to the dealer, well looked after with a full-service history and clean MOT. This was not the case as the vehicle required extensive repairs which were inconsistent with being driven just over 2000 miles/6 months.

I have reported the garage to the DVSA Intelligence Unit in the hope they carry out an investigation. I have also published the review on Auto Trader and Car Dealer reviews.

Was an easy sale, no pressure and i love the car. Sales staff very friendly and was happy to answer any questions i had. Only had the car a few weeks so i can't comment on after sales as i haven't had to use it and i took out RAC warranty for 6mths to give me a bit of peace of mind but fingers crossed i won't need to use it.
The only thing that would have topped it off was a bit better standard warranty to give me a bit more confidence in buying a vehicle at the beginning. A better warranty hints in your confidence in the cars you are selling, having said that, i wouldn't hesitate to buy from here again as the warranty isn't a deal breaker as many car sales offer the same, it's just a personal preference as a consumer :). Thanks for my car, i absolutely love it

I personally had no issues with my sale. Got a 2014 Nissan juke. My dad even ended up fixing some part of his car with their garage. Really good service. Been driving the car for less than a week. So far so good.

Great service from start to end!! Everybody I spoke to at Century motors was really helpful. Got a great car at a great price and they gave me a fair price for my old one when I part exchanged it. Also really happy with the aftercare WhatsApp chat, any issues I might have. Pop them in there and get a response straight away. Can’t ask for more. Thanks again Ryan, I’ll definitely be back in the future.

Kind regards,

Scott

I bought my car in January this year and yes initially I was very impressed with the sales team. Ryan Went above and beyond. However the minute there was any issues, the customer service has been less than satisfactory! They are unhelpful, extremely dishonest and do not stand by the company values they are apparently so proud of.
For example, i was given a number of a garage closer to home, who they work with regularly, to help me out. Multiple times we arranged for me to take my car in and each time there was always an excuse as to why I couldn't go. The part wasn't in, the garage was snowed under. His diary wasn't in front of him and he'd call me back. Obviously he never did. I gave up trying.
The car was also meant to have been fitted with a brand new part concerning the heating. One year warranty it came with. However again when I tried to get it back, to century motors this time, it never happened.
I phoned the day before I was due to take it in and I wasn't booked in at the workshop, they had no idea I was coming or even any details about the car/issue. They spoke to Ryan and came back on the phone stating the mechanic had covid! That I could take the car and leave it with them for a couple of days, but they couldn't tell me how long it might take. I explained I needed my car as I'm a nurse for the NHS and that I didn't live locally. I wasn't even given an apology. At the very least I would of expected them to have contacted me to rearrange. Avoid!

I had bought a bought a 2016 Vauxhall Insignia on 27th November 2021. I am not one to complain lightly, the customer service is at this establishment is shocking.

Upon arrival, I drove the car and liked it. One tyre was very low but was pumped up, (I had later found out it was a flat, which I had to pay for), the service notification had came up which they had cancelled on the day of pick up. I have still had no evidence this has even been done, the service soon notification keeps appearing. As well as the car had no diesel in
the tank. Although advertised as no admin fees on the vehicle on autotrader, to my surprise a £39 admin fee was added on nevertheless.

Whilst buying this vehicle, the sales man was paying no attention to the sale, he was constantly on his phone and I had a bad vibe in that sense. About 30 minutes after, I had paid for the car full, and left.

The morning after buying the car, to my horror the car struggled to start and the other orange check engine warning light came on. I was worried. My friend had came out to diagnose this problem, the glow plug and NOX sensor are both not working. He seems to think they cancelled the check engine light to mislead me, looking back at the sales photos there is one photo where it is actually on when the engine is on. It certainly seems like they had cancelled the check engine light. I had let Ryan Bratby know that the car had faults, with a photo of the diagnosis. He agreed to send the parts as I live far away from Sheffield but I had to pay for the labour. Three weeks went by, I had called countless times, and sent countless text messages to Ryan. He ignored me for days on end. I could only get through to him on an unknown number calling the sales department. He had told me for two weeks the parts are arriving, I work full time so i cannot wait in for parcels. When the glow plug arrived, I had read the invoice and seen that he had only ordered the glow plug the day before it arrived. This person had been waiting for over a week in my house for nothing. The NOX sensor has yet to arrive. I keep asking for tracking numbers, after the 100th attempt I have got them both. He has ordered it from China. Which will take around a month to deliver from todays date. I am not telling anyone to do anything, but if I had my time back again I never would have bought this car from these slimy conmen.

A lovely car buying experience here. Really worth driving out of London for. A friendly, polite business owner who made us feel like our business was valuable to him. He's offered to do future servicing and can pick up our car from home to do so. The car was pristine at pick up and one month on from sale seems to be in good condition for an older car. Very happy.

Bought a Freelander 2 in January 2021. Developed a couple of little problems and they took the car back and sorted it out without any dramas. These guys really went the extra mile to keep me on the road and as an NHS worker it was very much appreciated. They even started the warranty period all over again. Great service, great people and cannot recommend highly enough. Will definitely buy from Century Motors again.

AVOID unless you like people wasting over 3 hours of your time. As soon as they were aware I would be getting the car checked out by a friend who has an MOT centre they lost all interest in the sale, the vehicle apparently sold in the half hour I was gone while it was supposedly up on ramps getting it's MOT. Untrustworthy avoid

Please just don't bother. Deep pockets required to keep this thing on the road. Purchased car in August 2018.
Day I picked car up abs light came on. They did replace the sensor.
Fly wheel and clutch they did replace after I noticed chatter but if it was done "under warranty", as they claim, why did it cost me £300 towards.
After clutch and flywheel work bolts between transmission and sub frame came loose whilst myself and car full of kids were touring lake district. Century tightened these up and greased. Came loose again and another garage informed me that these bolts should not have been greased. Garage removed greasing and retightened. £30 labour charge. No problem since. Also, whoever did the clutch and flywheel work at century or on behalf of century, didn't tighten the central wheel nut to the drive shaft up properly which could have been pretty catastrophic, so you can probably understand why i now wouldnt trust century motors to brew a cup of tea properly.
Offside rear brake caliper seized and needed replacing.£120.
Then abs light came on again so needed another sensor replacing.£60.
Had a knocking from front and upon inspection a bolt had come out of radiator so needed bolt from vw.£10.
Oil level sensor has failed. £130.
Oil leaking from filler cap. New cap and gasket needed. £15.
Split in screen washer hose. £10.
Had asked century about front end knock when it went back to them each time but got no response, anyway local garage have diagnosed nearside front shocker top had failed.£100.
Engine bottom mount failed.£60.
Nearside front drop link failed.£30.
Offside front wheel arch rusted through and piece even fallen off so getting new wing for £300. Paint starting to bubble on other wing as well.Another £300 at some point.
Seems a lot of work to me to have had done in a short space of time. Car cost me £6000 which is a lot of money to me. Expected better. Car is to ferry 4 young kids about so reliability was paramount but hey ho you live and learn. Main dealers next time.
After the flywheel and clutch job i did contact Ricky at century about the brake caliper and front end knocking but they did not want to know so I've just had to take it on the chin and get my wallet out.
Also DO NOT BUY the aa warranty they try selling you. AA warranty do not want to know with anything. But then I suppose that should be a seperate review for AA warranties, so anyway , back to main point . Don't buy a car from Century motors. It's quite a list of repairs within 6 months of ownership in my opinion.

Bought a car from this dealer which appeared to be great untill a couple of months later when parts started falling off the vehicle which had been incorrectly repaired in order to make a quick sale. Part of the trim had been glued on and oversprayed. When i revisted the dealer they wanted me to pay to put right their poor workmanship and faults already on the vehicle. Don't buy a car from century motors