Castrads Recensioni 2.180

TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Leggi di più

Valutata 5 stelle su 5

Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... Leggi di più

Valutata 5 stelle su 5

John went above and beyond when I reached out for help after 8 radiators failed at the same time! He worked hard to find a mix of radiators in the NY area that would work in one of my rental units in... Leggi di più

Valutata 5 stelle su 5

Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's... Leggi di più

Dettagli dell'azienda

  1. Servizi di riscaldamento e boiler

Informazioni fornite da varie fonti esterne

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2180 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

An utterly wonderful bespoke product

An utterly wonderful bespoke product. Brilliant communication. Beautifully built, extremely well packaged and excellent delivery.
I would highly recommend Castrads. A simply fantastic service from start to finish.

15 novembre 2024
Non scritta su invito
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Risposta di Castrads

Thanks so much for the wonderful review Michael, we really appreciate it!

Valutata 2 stelle su 5

delivery info not provided and no invoice

Information on delivery date is not provided at time of purchase which was frustrating when trying to arrange a suitable date for fitting. They just message to say DPD will arrange… Which they did but 2 days of not knowing when to schedule trades during a renovation is just annoying for something so simple to do at purchase. They also didn’t send me an invoice, When I emailed to request they responded to say we sent it already check spam (I specified in my first email I’d already checked spam etc) again just annoying. They did resolve and issue after my second email, just shouldn’t have been required. Overall, Product was adequate for my needs but the purchase process was subpar.

1 ottobre 2024
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Risposta di Castrads

Thanks for the feedback Mike. You raise some really good points that we can definitely address with some tweaks to our process.

Nick

Valutata 5 stelle su 5

They made a mistake but acted on it quickly

In a nutshell, we received radiators with legs rather than hanging as we had ordered. The team was really quick to resolve their mistake and didn't charge us a penny. The radiators are made with care. They're beautiful and fantastic quality. Highly recommended!!

3 ottobre 2023
Non scritta su invito
Valutata 3 stelle su 5

Good overall service

Good service but I didn’t expect the radiators to fail. However service from Castrads was good

31 maggio 2024
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Risposta di Castrads

Thanks for your review Bassim.

For a little clarification, the radiators that failed were mild steel towel rails connected to a domestic hot water system, which is against regulations. We provided replacements in brass, which is to regs, for cost price.

I'm sorry for the inconvenience - I know it's frustrating. Had your plumber told us at the time of purchase that the rails were to be used on a DHW system we could have recommended brass rails in the first instance.

Valutata 5 stelle su 5

Castrads is a truely professional…

Castrads is a truely professional company from initial on line ordering to the follow up confirmation and the follow up telephone calls in relation to delivery. Wonderful service.

The radiators themselves are beautiful - very well made with excellent attention to detail. Many thanks to the whole team.

19 giugno 2024
Valutata 5 stelle su 5

It's hot in here

Nathan at Castrads was an absolute gem, he was knowledgeable, helpful and super professional. At an on site visit he took the time to talk us through our many options, helping us work out what was best for the space, and never put us under pressure - a level of customer service that is rare indeed these days.
The first of 3 radiators is now installed and we are delighted with it - it looks stunning! So glad we pushed the boat out and went with a product, and company, that spoke to us: as my grandma used to say, "You never regret an extravagance". Thanks Nathan!

4 giugno 2024
Valutata 5 stelle su 5

Beautiful radiator and accessories

Beautiful radiator and accessories!
Castrads customer service team went above and beyond to help us out when our wall stays were cut too short, the team were very kind and responded really quickly. The delivery driver was fab too, he helped me carry the radiator in so it didn’t block out alleyway.
Excellent service and excellent radiator!

2 maggio 2024

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