Canvas Holidays Recensioni 

The booking procedure was simple and quick

Very disappointed in our holiday experience to date with canvas holidays. I’m on day 2 of my holiday here in El Garrofer, Sitges, Spain with my family and already feel the need to write a review on here to share my negative experience. Arrived yesterday to a nice enough 3 bed mobile, however only received bed linen for a double bed and no bed linen for the remaining single beds that I had paid for in my original booking. No canvas reps on site therefore the helpful staff at the campsite got in touch with canvas to request further bedding. Today, one day later, I still have not received any more bed linen and had to phone canvas UK myself from Spain. The rep was helpful and phoned me back later to advise they had contacted canvas in Spain who advised that the matter had been resolved, however I informed them that it hadn’t and no bed linen was received. This results in myself and children spending another night sleeping with towels over us. Thankfully it’s not cold at night but still not acceptable. I have emailed the listed complaints email on their site, enquiries@canvas but still haven’t had a response. I dread to think what would happen in an emergency situation due to appalling lack of communication and professionalism. There is also limited resources within the caravan, namely no chopping board or chopping knife, meaning I am using a plate and a sharper butter knife to cook with. Have you ever tired to cut a watermelon with one of those?!?! There’s no oven, meaning limited cooking facilities. Eurocamp have ovens in there caravans! The outside light flickers. There’s some unclean cupboards. I can accept some of these oversights if they are quickly rectified but the fact that there’s no rep here to make contact with leaves me feeling very frustrated and disappointed. These little things can make a difference to your overall holiday experience and certainly make an impact on my personal view of canvas holidays and whether or not I would book with them again in the future. The answer to that is NO. Stick with Eurocamp, a far better quality tour operator.

Very easy to enter approximate dates I wanted and get various choices that were relevant.

Excellent.

This is the 9th time I have holidayed with Canvas and normally the service and customer care are of such a high standard. Indeed, from my experience of similar holidays, Canvas were the best, bar none. The evolution into Vacance Select seems to have been matched by a huge reduction in standards, however.

My observations are as follows:

1. The standard of cleanliness in the accommodation is exceptionally poor. We spent our first day cleaning dirty cutlery, bleaching floors, unclogging hairs from shower plug holes, emptying toilet bins with sanitary towels from previous lets, and cleaning floors. This same situation occurred in 2019 when I last holidayed with Canvas at the same campsite and Canvas were exceptionally courteous in responding to my email alerting them to this. I sought no voucher nor apology in 2019, but simply wished Canvas to take on board that, in my opinion, there were issues with cleanliness that required to be addressed. It was disappointing that this happened again in 2022 (our first holiday since pre pandemic 2019 Canvas holiday).

2. The quality of service from the reps has diminished greatly. In the past, Canvas reps have been on hand, visible, and helpful. Indeed, one of the highlights was meeting the rep team and chatting with them - their dedication to the Canvas brand was welcoming, and their commitment to uphold the Canvas ethos was strong. What a change - today, a Team who are hard to contact, who were ambivalent to customer care, and who no longer run activities or promote local attractions.
When our heating was not working, they produced a set of matches (after 2 days of cold water) for me to light a pilot light -I pointed out that I had no instructions on how to operate the boiler/pilot light.
It took 2 days to change our gas (no way to cook)...the list goes on.

3. The Canvas factor has been overtaken by Eurocamp and Sandaya. The provision of activities for children by Eurocamp, along with their onsite hubs has left Canvas trailing as the "poor man's alternative" to a holiday in the south of France. On several occasions, we saw Eurocamp reps with a host of gadgets and activities including football and tennis - children engaged and took part. Canvas - nothing! Sandaya are better still - they are in very different league and are now market leaders.

Snel en gemakkelijk geboekt. Wij boeken al voor de 10e keer op camping Duinrell. De kids blijven er van genieten. Leuk knus pretpark met geweldig zwembad! Wij boeken graag via Canvas.

Hi

I’m afraid because of the conditions of our accomodation at Croix du Vieux Pont campsite and the negative help we received from the hosts we will not be booking with Canvas again.
We did register our complaints with the host on site but received very little help.

These complaints ranged from missing curtains and blind in the main living area ( no privacy or security at night ) to dirt everywhere especially the shower areas.
In general the accomodation was ready for scrap it was so worn and old with the furniture falling apart.
We have kept photographic evidence to support our claims.
Also the site it seems has a very bad security problem
And we were questioned many times by guards.
We are retired and are not in the habit of breaking into holiday camps.
In all this stay was quite miserable.

We just returned from Bella Italia, we stayed in a "cosy cottage "mobile home booked with Canvas holidays ( taken over by Vacanceselect )Firslty we arrived at 12pm and the reception was closed with a note on the door, to say it would reopen at 4pm. At 4pm we qeued up & were met by quite an inexperienced rep who obviously had little customer service skills as she managed to upset many of the customers with her general lack of empathy & inflexibility. We had requested that my sister & her childs mobile was close by each other & it was at opposite sides of the campsite, we were told by the rep that this request hadnt been sent to them. The mobile was really old and very unclean when we arrived with hairs on the mattress and a very unclean floor & a very dirty mop. The bed sheets were stained. We had constant issues with hot water & for the majority of the 10 days we could not use the shower in the mobile so had to resort to using the campers shower facilities. We were given a phone number & when we complained, the rep did send over a maintenance worker twice, at short notice which was fair enough who apparantly fixed the issue, however each time the hot water went again. We were made feel by the reps that we were over reacting as she said " this sort of thing happens all the time". We rang head office & we were told that once we arrive, they have nothing further to do with the booking. My main issue was that the two reps were very young & not equipped to deal with the type/ volume of issues, they were over whelmed and one in particular really lacked the customer service skills nesessary. I will certainaly not be booking with this company again

We stayed at Mer Blanche at the beginning of the season 2022. This is managed by Vacanceselect we did not see any of the Vacanceselect staff. We were met with the inventory on the table when we arrived at 10pm and an inventory list to check in French. We moved it to one side and went to reception in the morning for an English list and we had to check the inventory and pay a 300 euro deposit before they would give us the key which was more than Canvas indicated (the mobile was open when we arrived). The mobile home was old and dirty full of pet hairs and fleas which we only found out on leaving when we stripped the bed and saw pet hair and fleas from the blankets on our sheets. The floors were also full of pet hair and had obviously not been cleaned before our stay. There was no blind on the kitchen/lounge window and we were on full view to passers by. The blinds on the toilet and bathroom windows absolutely stunk of smoke. The seating area in the lounge was minging and very stained and they wanted 300 euros from us for the pleasure of staying in a flea ridden stinking mobile home. We only booked for 2 nights but that was enough! Customer service offered £30 off our next booking which is a full and final settlement and without admission of liability and it cost us 11 euros to get the bedding washed and dried before we could use it again.

**UPDATE**
I have responded on 12th July 2022 to
"If you have an open complaint case with us, and are unhappy with the resolution offered, can I please ask that you contact your booking office direct to discuss"
I Spoke to Ross who said Nicola was not available and would get her to ring back but hasn't as yet (19th July 2022)

Easy to do and we were pleased with the ferry price.

Booking was very straightforward and easy.

Received no email or text reminder that remainder of fee was due. It took multiple attempts for the system to record our party's details. Otherwise it was fine.

We booked a mobile home in Bella Italia through the Canvas website. However it was a previous Selectcamp site, taken over by Vacanceselect. We had to wait an hour in the cue of the camping reception to get a wristband. The home itself was quite old and didn't feel very clean. The service that normally came with Canvas bookings was missing.

Canvas allowed us to get a full refund at short notice on the holiday we had booked to France which we can’t take due to the amber plus restrictions. Customer service was brilliant. We have had several good family holidays with canvas in previous years in various french sites and will definitely book with them next year due to their kindness and flexibility this year. Five stars !!

This is our third year with Canvas, and the second year in a row where they have allowed us to move our holiday to next year with a matched price, so we are very happy with the service and understanding. Very pleased.

Handled all the problems of bookings and guideline changes due to pandemic incredibly well - an excellent customer experience considering the difficulty of the times. Will not hesitate to book again with Canvas Holidays.

I called to discuss my options after quarantine restrictions were imposed for travellers arriving from France.
Nicola was very kind and helpful, discussed options fully. I was really happy to transfer my exact booking to next year. I was also delighted to get a refund on Eurotunnel booking . Excellent and sympathetic service.

Wir hatten bereits im Feb. 2021 eine Buchung für unseren Familienurlaub im August mit Frühbucherrabatt getätigt. Über das Tochterunternehmen VACANCESLECT gemacht. Anzahlung erfolgte entsprechend und Buchungsbestätigung liegt vor. Jetzt (Juni) kam eine E-Mail mit folgendem Text:
"Unsere Zentrale hat uns soeben mitgeteilt, dass wir Ihnen die gebuchte Unterkunftskategorie "Lodgezelt Deluxe" auf Camping Etruria leider nicht mehr wie geplant zur Verfügung stellen können." Eine Erklärung wurde nicht geliefert und auch Schadenersatz wurde nicht angeboten.Wir erhielten lediglich das Angebot umzubuchen oder die Anzahlung zurück zu erhalten. Jetzt können wir nur hoffen, dass die Anzahlung schnell zurückbezahlt wird und wir noch ein passendes Urlaubsangebot finden. Der Frühbucherrabatt ist auf jeden Fall weg und die Preise sind jetzt insgesamt höher im Zeitraum des Urlaubs. Den Anbieter (Mutter= Canvas Holidays Ltd.) in England zu

Canvas Holidays have been really helpful in the uncertainty about whether we can holiday in France. They have been patient about their booking arrangements and the deposit payment. I am very grateful.

We booked a holiday before the first lockdown. Canvas holidays allowed us to move to 2021. It’s near the time of us paying our holiday in full but if you go to France you have to isolate for 10 days something we cannot afford to do or take the chance as my partner is self employed that would be almost three weeks unpaid so I’ve pleaded with them several times now to let us move to 2022 but they are refusing. My young children are devastated we can’t go away and now we have to loose money. Completely heartless. All they care about is the fact we can still travel there not the knock on effect of the isolation afterwards. I’ll never book a holiday with them again

Great service throughout the past year.
The company has given us options re booking for next year and made some great decisions.
The teams have been really supportive and helpful.
Thank you canvas