Candor Recensioni 

The entire process failed and was a waste of time and money. A refund was promised and never processed. I was asked to send through information from my regular health care provider and allegedly they never received this information even though it was sent multiple times.

This type of service would be more suited to someone who doesn't have time sensitive ongoing healthcare needs. Initial request for an appointment was made 22/03/25, initial appointment occurred 01/04/25, my general practitioner sent through additional information on 24/04/25, to which Candor said they never received, nor did they make any attempt to reach out to my regular practitioner, and by 03/06/25 a discharge letter was sent, although I'm not sure why as I can't say I was ever really a patient with this provider.

This particular healthcare provider struggles with communication in a clear, effective, and timely manner. The entire healthcare experiences felt like a slow moving time wasting scam.

I have had a positive experience with candor. Paid $59 for my consultation and although it took 2 weeks my doctor was very understanding and helpful.I got my prescriptions the next day. During the 2 week wait the nursing staff stayed in contact with me and were very helpful.I found Candor to be very professional.

Extremely poor service. A frustrating experience. Online process confusing for older people, error messages that made no sense. Took too long from paying for consultation without proper notification of how long it would take to speak with a doctor, then, actually receive a script with limited access to dispensaries so you're forced to buy direct.

I was with them for a solid year then as others state, Candor went off the rails. I just had my consult with Dr James and he gave me scripts for products I didn’t want? Doctors chat is offline, and to note my appointment was changed without my knowledge 2 days after my chosen date. Then the Dr James calling 3 hours late at the specified time.

Switching over to Horizon, leaving Candor for good will not come back and I don’t recommend them at all. I would ask for my $59 back for the ridiculous consultation with Dr James, however don’t think that’ll happen.

I was recommended Candor by friends who had previously had good experiences - since then the company has apparently completely gone off the rails. I paid for my initial consult and provided all requested information over 2 months ago now and have had no success even speaking to a person beyond a minimum word count reply from what seems like a bot. Struggling to have my consult money refunded. Avoid like the plague.

0 communication for 5 days. Asked for a refund, received instantly.

Like many have already said - this service USED to be amazing! I’ve completed and paid for my check up on 19/06 knowing I have only a few days of stock left - also knowing I may have a small wait time due to my last few experiences… it’s now 26/06 and I have sent 4 messages asking for a simple update on the wait times or just asking for any response in general.
I have not received a response to any of my messages in the nurse or support chat and feel kinda robbed? Along with the no contact number to call and being severely reliant on the messaging system - the money exchange prior to any service being actually fulfilled and no response has lead me to feel like my money is being held hostage - and all I can do is hope that someone will reply and either give me my money back or push me through for a doctor’s consult ? This is super stressful and quite literally the opposite of what this service should be providing..

I've been with Candor over a year and they have been great, until now. The delays by Candor are unconscionable.

You have failed your duty of care as a health clinic & should have at least been upfront about these delays as they are now starting to negatively affect my life.

Previously was going through CDA had been on my medical for years then when they've swapped to merge with crandor they've messed up my medical history that surely CDA would of had on file about everything so they won't take me on in the clinic so I will be cut off my medication which includes my CBD for my epilepsy their wait time is absolutely ridiculous. Don't even bother with them.

Changing to Acacia.
Candor haven’t replied to my messages.
Paid my checkup ages ago and can’t get a response.
Trying to get a discharge letter for my new Dr… have no idea how long that’s gonna take 🙄
Candor if you’re reading this SEND ME A DISCHARGE LETTER. IM DONE WITH YALL. 😭

Candor used to be the GOAT

no responses, support doesn't answer, you pay them money for a consult that never happens. I have a mild pain condition so i can wait but i have to put my life on hold while i'm waiting for these people to do their jobs

Edit: Horizon seems to be better so if any of y'all are like me and don't want a merger messing with your meds, Horizon or Alternaleaf seem good (stolen from r/MedicalCannabisOz)

...OMG is all I can say is what a nightmare still waiting 5 days later just about out of meds big mistake like whooping big mistake am sure all the new CDA patients know just what am talking about have a look at all the 1 star reviews reviews tells you everything.

I understand if you’re partnering with new companies and what not. But you need to be prepared when that change comes. It is very clear to me that you weren’t and that to me is very very frustrating as a customer. It is not okay for there to be ‘short’ delays for medication for pain, discomfort or mental health issues. Those are time sensitive things. Let alone lie and say it is a ‘short’ delay when you know it is not. I sincerely hope your company has learned from this and does better in the future. I personally cannot wait any longer as my pain is severely affecting my day to day life without medication. Goodbye Candor. L

Absolutely horrendous service ever since the CDA takeover. What used to be an amazing service, has been reduced to a nightmare experience. I feel so sorry for candor OG patients who've been treated like they're just another number. The wait times for just a reply is abysmal. I just want to organise a check up without a month wait or a discharge letter, but can't even get a reply to questions. Do yourself a favour and leave this company. Profit over people it seems.

I use to rep candor to everyone. I take that shit back now 😳
Candor is replying to all these bad reviews but can’t even reply to my message about having to wait over a week to even just BOOK a consult after my script ran out. Gone too long without medication now so I’m changing providers. Candor has gone to shit.

Candor used to be an excellent service, but they recently made changes for the worst:

1 - They removed the option to choose which pharmacy to order from when placing a delivery order.

2 it's been a week since I submitted my prescription renewal and I still don't even have a timeframe for when I will be able to BOOK a consult, not the consult itself, just booking it...

in comparison, just a few months ago they would take less than 24h, it would take me a couple of days from submitting the form to being able to order again. (it WAS stellar service)

Please stay away and use another provider for your own good.

To the candor team: Could you provide me at least with a timeframe so I know if I need to go switch to alternaleaf asap?

The wait times and lack of useful communication is ridiculous. Paid for my consult a week ago and have received zero updates besides those written from a cold and basic script (That or they use AI to write their responses). Tried every available avenue (including direct emailing the nurse manager which was slower to respond than everyone else) on the website to get a meaningful answer on current wait times. I expressed my medical situation and my personal need to get a script renewal ASAP before my supply runs out and its like they didn't even read it

Terrible company.
Responses from support take forever so trying to get something resolved can take weeks. I paid a $60 consultation and received two scripts of one product and was asked to do a check up consultation after 2 weeks. Not being told I would have to pay $60 again. The script I got I could only get delivered so I had to pay extra. Dr was very nice which seemed to be the only positive but just to get a drs appointment I waited almost 2 months! Would not recommend. Very disappointing.

Absolute ridiculous.
Communication from candor absolutely SUCKS.
Haven’t gotten a reply for days I’m due for my scripts paid the consult and can’t even get a msg back.
Not a new customer either..I don’t understand candor used to be awesome. Is really going down hill.
Recommend everyone to stay away

Terrible experience. You go through the online intake, they don’t give you an estimate date or deadline to have your appt. You must pay without any further information. After 1 month of NOTHING, I asked for an appt or my money back. They did not even bother to book an appt and said I would be refunded within a few days. It has been 13 days and no refund!!