Candor Recensioni 

In February the company was sold to Vitura Health Limited.
Vitura are completely incompetent. Since the acquisition wait times for routine consults have gone from 2-3 days to 4-6 weeks if you're lucky.
Instead of spending time actually doing the work their customers pay them to do, they are writing back to every negative review as doing so allows them to maintain their 4.7 star rating on google.

They are also still accepting money for consults whilst being incapacitated to provide any kind of medical service.

Thousands of people are between scripts with no medication due to the greed of Vitura.

For those affected, Please report Candor to the relevant authorities:
Nationwide bodies for Candor complaint:
AHPRA

State bodies for Candor complaint:
QLD: Office of the Health Ombudsman (OHO)
NSW: Health Care Complaints Commission (HCCC)
VIC: Health Complaints Commissioner (HCC)
WA: Health and Disability Services Complaints Office (HaDSCO)
SA: Health and Community Services Complaints Commissioner (HCSCC)
TAS: Health Complaints Commissioner
ACT: ACT Human Rights Commission (Health Services)
NT: Health and Community Services Complaints Commission

And if you're having struggles with getting your refund please contact the ACCC.

These guys are trading illegally and allowing payments while being completely incapacitated

What used to be a great clinic, has turned into the worst medicinal clinics in Australia, you can’t even get a response from nurses, no appointments for at least 28 days (that’s if you’re lucky) and if you want a discharge letter? Good luck!! Because they won’t reply

Edit: I’ve tried emailing, nurse chat and even the stupid bot who says type HUMAN and it will connect me to a human, and guess what? No human reaches out. Is this how you treat your customers?

Candor
Paid for my 2nd consultation on the 11th of July
Finally received a appointment time with a doctor yesterday
Go on candor app today my appointment is no longer
What the fook is going on with this company
Obviously VITURA the real owners don't give a FOOK about candor clients or canview clients
Can speak to Vitura customer representatives but not candor
Now I've sent messages to support and nursing staff and guess what
Reply is not there like always
And my appointment now not in there system
Thanks candor
This is great for my mental health

I paid for a checkup with Candor Medical expecting to be contacted within 24 hours, but I didn’t hear anything for over 3 weeks. Every step—booking the consult, getting a prescription—has taken more than 3 weeks or more! No follow‑up messages, no updates—just radio silence.

You then eventually get an appointment with a doctor, you feel relived, the phone call goes well you get told all your medication is sorted and will be sent to you. No... boy was i wrong it then takes days to receive the script/s after your appointment, and dare you ask for updates or what's going on, you won't hear anything back!

This leaves you without your medication that you cannot abruptly stop, now you have no medication, and are left with chronic pain, and PTSD

I tried messaging multiple times and got nothing but generic responses, or nothing at all. This matches a lot of other reviews: Trustpilot users say Candor “typically takes over 1 month to reply” and describe the support as “absolutely non‑responsive” or “a scam”—taking your money and leaving you waiting

Honestly, it feels like once they charge your card, you're forgotten. If you need help fast or decent customer service, Candor does not deliver.

Will edit this if the company changes.

I have been a customer with Candor for nearly 2 years now, and I have never experienced such bad wait times and lack of response as I have this past month!

I submitted a check-up for my regular medication on the 6th of July, and emailed support on the 21st to ask why I hadn't heard anything, only for support to tell me they don't have any answers for me. They advised me to message the nurse, which I did on the 24th July, but its been 5 days of radio silence.

I'm really shocked as Candor used to be mega-efficient, with a max waiting time of 5 days to speak with a doctor. Super disappointed and would warn anyone against using them in the future.

Used to be a well run company until the ownership changes.

2.7.24 - Paid for a check up consult

21.7.24 - No news. No ability to book the consult ive already paid for yet.

22.7.24 - I emailed the candor manager and was given the ability to book an appt. Had phone consult with Dr. All good.

28.7.24 - Still havent received scripts. Unresponsive.

Was a loyal customer of candor for years now, just to have nothing but a bot reply to me once in three weeks. I've been basically begging for the consultation since they took $60. I have never had such a lack of service, especially from a company that supposedly "expanded". It's just pure negligence and laziness from candors side, dont waste your time. You'll just have to go without, not get a response from a human AND be put of pocket.

SIMPLY appalled by CANDOR, as a patient of CDA for 3yrs, once transferred unwillingly I have been TOTALLY cut off by CANDOR, they need a law suit filed AGAINST them, screwing up 3yrs treatment by their affiliated company, duty of care, compassionate circumstance, all violated!!!!!!
Duty of care is to at least speak too the patient, not steal THEIR money till the seams burst and you are labelled as YOU labelled me, not worthy!
Btw, thanks for actually refunding my money, did the medical ombudsman actually worry you, you filthy rotten scum

I have been waiting for weeks and have already paid my dr fee. I continually get bot inspired 'sorry' emails but with no time references or any future possibilities of an appointment. Am seriously considering discharging fromthis service and finding another provider. Unfortunately I cannot give a good review. So frustrating and my symptoms have sky rocketed through the roof

If I could give 0 I would. I have been a patient of candor for nearly 2 years and for some reason the service this time round has been APPALLING, I think since they made changes to the company. I have never waited so long for a prescription call before (3+ weeks) and I was without prescription for 6 weeks. The support chat and the nurse chat is unresponsive. The dr eventually did my prescription and put through the incorrect scripts. No one has responded to my messages regarding this. Will be changing services after this

Although the process was slower than usual this time, I was eventually contacted by Angela from the support team, who was very helpful in getting things back on track. Once the appointment was booked, Dr Turner was as professional as always and had me sorted and back on my feet the same day.

There should be an option for less than zero stars.

Edit to update: they refunded me and sent the discharge letter. I had been asking all along what the wait time was for a consult but question was never answered. They only did this after I said I was lodging a complaint with fair trading it seems. No offer of an urgent appointment which I have read in here and other sites they offered to others. So it is true, they truly don’t care about losing long term clients. I am so disappointed and disheartened with this.

Editing also to add: insert chat bot/ai response “really sorry to hear this (as if it’s the FIRST time learning about it lol) - this is not what we want for our customers at all. We know that we are doing the wrong thing but we will keep doing it at the cost of long term customers. We will remodel and be incompetent and uncontactable during this time, however able to read emails that mention dept of fair trading.”

All the low reviews are true, I’m experiencing this right now, as an unmedicated long term client. They will charge your card and give you no idea when the consult will be. When you message support asking a question you get referred to the nurses who never reply. This increases irritation after such a good thing in the past. They really should have a thing in their website BEFORE you pay, letting victims know they have NO idea when your consult will be, and if you’re happy to wait 1000 years as you’re in “the queue” and a “priority” they will be with you “soon.” So many red flags here it’s a carpet. Actually they would know it’s over a month wait, but letting us know that will cause us to complain and leave. Well that’s what I’m doing. I have asked for a refund and discharge letter and I am not logging into the website anymore to waste time being told to wait.
I have lodged a complaint with dept of fair trading for my payment, lack of communication and a discharge letter. I want to be banned off the site. I want nothing to do with this company and am embarrassed I have been with them. You wouldn’t let your family members go unmedicated or waiting for help, but happy to do it the medical community. Well done guys. I’ve signed up with another company in the timeframe I have been waiting for any communication. Discharge letter and refund PLEASE

At the start it was already long, and after my first order, I wanted to change my prescription, it’s been almost one month I’m waiting for my have an appointment or just a new prescription. I don’t even know because they reply not even once a week. Don’t use this website, you will lose your time and your money

When I first started using Candor around a few years ago, I would have gave them 5 stars.

The last year or 2, things have gone downhill and only get worse every few months or so I order again.

At the start, when I applied for a script, it would be processed and delivered within less than a week. Now this same process can take up to 2 to 3 weeks.

Time to change provider I think.

This company used to be good. NOW AVOID AT ALL COSTS
They take 3-5 months to reply after taking your money…
Im trying to get a discharge letter but they aren’t even providing it and they’ve disabled my account.
So this is straight up illegal…
How can I contact em theres nothing to contact with
THE WORST COMPANY FOR MEDICAL STAY THE HELL AWAY
Edit: I am upset because I brought 5 people onto this company and when they merged with CDA there should have been a law suit. One of my mates took 4 months to get his first script… the doctor didn’t even show up to the first call he had booked so he had to wait another two weeks. Just stay away.

I paid the consult fee and then 2 weeks later got offered a time slot 2 days later for my consultation at 8-10pm on a Friday. Silly me thought that after 5 years of being a CDA customer that there would be a seamless transition for continuing customers to Candor, boy was I in for a rude awakening. I got the privilege of being treated with suspicion and like a 'naive' patient all over again because I need 4 kinds of flower instead of 2, like that's some kind of an indicator of being a 'druggie'. The whole process left me feeling dirty and degraded. Let me be clear there are no cannabis advocates at Candor, they are clueless GPs that somehow stumbled into Candor (for work experience?) and seem to be making more effort to deny you access to cannabis and put you back out on the street than to give you relief. I have Coeliac disease and MS like symptoms and at times extreme symptoms but was treated as if my condition was not real or I was making it up even though they had access to my previous CDA file and health summary from my regular GP. Days later still no script, will be either requesting a refund or will move on after this script ends. Candor needs to close shop as they are not cannabis focused or even competent at the most basic levels of communication. Medical cannabis needs cannabis specialists not fearful, unenthusiastic, ignorant, stigmatising GPs trying to get you off cannabis that helps patients with real needs. They are a disgrace to cannabis honestly... I came for relief not further stigmatisation! The nurses at CDA had more integrity, compassion and cannabis knowledge than the doctors here at Candor... These doctors seem to fear cannabis rather than understand it's benefits, I am scared to continue here...

Was good.But now it is not. Been 9 days since I finished my script and did my update questionnaire and still no appointment response for Dr Consult. Understaffed and they don't seem to care. Nearly back on the opiates. Good work greedy scum.

All the horror stories you read of zero communication with patients is 100% real. I waited two weeks after paying to get a consult then the doctor was sick. Have been messaging them for over a week with zero replies. And they take your money straight up. Will change this review if they ever reply but right now I’m definately not a happy customer. Maybe look elsewhere. guys need to be reported. They are messing with people’s health. To report medical malpractice in Australia, you can raise a concern with the Australian Health Practitioner Regulation Agency (Ahpra). You can do this by submitting a form online, calling 1300 419 495, or submitting a printable form via mail. Alternatively, you can make a mandatory notification if you are a registered health practitioner, employer, or education provider, or seek advice from your insurer or legal advisor.

SIGNED UP, PAID 59 FOR CONSULT THEN IT WAS ALL DOWN HILL FROM THERE.
THE PRODUCT TOOK AGES TO ARRIVE.AND IT WAS VERY AVERAGE.
I TRIED NUMEROUS TIMES MESSAGING THE SUPPORT TEAM & NURSES VIA THE DASHBOARD BUT I AM YET TO RECEIVE A REPLY. THAT WAS 1 MONTH AGO.
I CURRENTLY HAVE RUN OUT OF SCRIPTS AND AND HAVE NO INTENTION OF PURSUING ANY TREATMENT WITH CANDOR.
ABSOLUTELY HOPELESS AT EVERYTHING APART FROM TALKING SHIT.
DONT EVEN WANT A REFUND - JUST GLAD THEY ARE HISTORY!!!¡!!!! 👎

If I could do no stars I would, for 2 months I was waiting for a reply back only until I said I’ll go elsewhere did they book my consult, I’ve continued to try and contact the company but absolutely no response even from there “EMERGENCY” email tried everything under the sun but no response whatsoever, would not recommend for anyone