Candor Recensioni 

Poor communication and no customer service , was good but not anymore will be changing service asap !

We should all consider a class action lawsuit against this company.

Change to horizon it’s simple and easy don’t give Candor anymore time or money.

Absolutely disgusting. Takes your money then no contact. Seems like alot of people have fallen victim to this company. I won't even bother chasing a refund.

Used to be great. Been a patient since 2023.

I've been without medication for a week now and they just ghost my messages. Eventually got a consult and the doctor asked me a question through chat only to turn off the chat and now they just ghost all my emails and messages. Super frustrating considering I've spent thousands whith them. I guess they only care about numbers. Trying to switch over to horizon but them ghosting my emails and messages makes it impossible to get a discharge letter. Been a literal nightmare.its a shame because they used to be great.

I was an existing customer/patient and since my scripts ran out they have been non contactable and they even took 59 dollars from me for my checkup and I have received no contact. I can't get a discharge letter either. It has been 1 month now. I am in so much pain right now and cannot sleep either. I cannot eat properly. This is malpractice and theft. I am going to the ombudsman now.

I am yet another person who has paid money for a consultation that I have yet to receive and not had any contact at all from a real human. Have asked for a refund and no response. Will never use this company again and am now wary of all others!

updated. have no received a refund from Candor

Over the past 3 years the service has become worse and worse , to the point you don't even get a response after paying for the checkup. Waiting to hear from them but I'm starting to think my $59 is goooooone. Won't be using Candor again even if they finally get back to me

Absolutely horrendous customer service. Absolutely non responsive. Quick to take your money and will leave you hanging for over a week.

Presently trying to move to another provider but these guys won't bother to reply to any requests for transfer documentation.

Choose medreleaf or anyone else.

"Please contact us via your support chat on your dashboard and we can contact you directly." --

Are you serious? Have you checked? I messaged about 30 times. Over a week to get a response. I am not a new customer. Have spent thousands and get treated like nothing.

Absolutely deplorable. Do not bother!

Hopeless company. I had a consultation and they forwarded the incorrect form to my pharmacy so still can’t access my medication. Have written on their messaging board a million times (they don’t have a phone number) and got one answer. Which still didn’t fix the problem. Stay away from this company at all costs. I think they should be shut down by Fair Trading.

Dr Slade sorted it out Thank you.

It has been 1 month since I paid to have a consultation.
1 message that feels like a bot message asking me mundane questions.
Has all the hallmarks of a scam, I'm out $60 if they are having high demand they cannot handle in a timely fashion they should not be taking on new client and inform people of this.
I would recommend staying away. Truely awful

Have been asked to wait multiple times. Zero progression. After over a month and a half I decided it’s time to go elsewhere, asked for a refund and was completely ghosted. They shown absolutely no integrity and a complete lack of professionalism. Strongly recommend staying away from this organisation

I cant get any communication. Their policy of ordering 10 days from dispensing (not ordering) is crazy. The first order delayed by 6 days...the second order delayed by 5 days both being over a weekend...now i am 11 days without my script. No-one is listening...they just say "it is our policy".

Just embarrassing, lately even worse. All good until something goes wrong, awful customer service..So fast to get the money from your account but if you have any sort of problem they take forever to text you back (sometime over 10 days). I'll move to another company ASAP.

Was told a two week wait for approval I am a tranfering CDA patient now left without medicatin for almost a month. I have heard nothing over 3 weeks later, no reply to messages. Don't even have a phone number whole business seems like bots. DO NOT USE!

Terrible. Very minimal communication, poor process of transparency. Too complicated to even bother following the process through to completion. Paid the consultation fee, heard nothing,waited 3 weeks for any sort of response. Met with more online questions that would take me ages to complete but could be sorted in a simple 5 minute conversation with an actual person.
There is no way I will be using this service again. Surely it's not a service full of Bots? Sure feels like one.

I highly recommended to everyone that has fallen victim to this scam website to lodge an official complaint with the OHO with enough complaints hopefully we can get them shutdown for good they don't deserve the opportunity to provide "care" for anyone

Now owned by Virtua. No reply to messages.

You can google their phone number to complain, please be polite.

The same experience as many others have noted.

Paid the fee and heard nothing for two weeks.

Cop out after cop out reflecting the blame onto me when I followed up.

It’s run the most part by incompetent nurses.

Complete scammers. Take your money for a consult and never get back to you or reply to anything.
Leaving paying patients without medication is disgusting.

Garbage, same as everyone else here , paid , waiting, no response, it looks like they can't even be bothered cut and pasting the "apologies" to these reviews now, that or their AI response bot is even getting slack 😑

How many people can get ripped off $70 each before we can start a class action against them to get our money back ?