Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... Leggi di più
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Fantastic sales service! Very knowledgeable and thoughtful. I dealt with a real person not someone who had a mandate and script to follow. Everything went like clockwork with the delivery of my new... Leggi di più
L'azienda ha risposto
We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... Leggi di più
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The salesman had promised an air fryer basket to be included with our purchase of appliances. When the appliances were delivered there was no air fryer basket and when I approached the salesman on it... Leggi di più
Fast in-store help by sales team who answered all my questions and features and made it easy to find what I was looking for. Great price. Installer arrived on time, had all tools/parts needed for th... Leggi di più
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Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada
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There was no pressure. We were greeted by Maseeka who carefully and thoroughly listened to what we were looking for in appliances. She showed us options and then guided us to choices of good, better and best. She explained the pros and cons of each brand. It was great.
Very easy to finalize over the phone and with email.
Thank you CAS and Maseeka!

Risposta di Canadian Appliance Source - Winnipeg
Freezer was in stock and available for delivery within 2 days.
Delivery team was on time, fast and efficient. Installed new one and removed the old one in a short time. I appreciate how careful they were either doorways and walls.

Risposta di Canadian Appliance Source - Winnipeg
Raeesah, the Customer Care Rep. for the Winnipeg store was very helpful, quick and very polite and efficient.

Risposta di Canadian Appliance Source - Winnipeg
Taku was truly amazing. So helpful and operates with integrity! He kept in touch and did everything he said it would.
Our order and delivery came earlier than what was expected.
Delivery was seamless too!
A very impressionable and positive experience.
I will certainly purchase my next appliance from here and would love to work with Taku again.

Risposta di Canadian Appliance Source - Winnipeg

Risposta di Canadian Appliance Source - Winnipeg
We were pleased with our experience when we recently purchased a refrigerator from CAS. Maseeka gave us quality service in store, the purchase price was slightly lower than competitors, and the delivery was done on the day scheduled in a notably pleasant and careful manner.

Risposta di Canadian Appliance Source - Winnipeg
I am writing to formally express my dissatisfaction with the recent delivery and installation experience at my home.
To begin your delivery driver once again, parked his vehicle on the sidewalk. This has reportedly happened multiple times before . I was contacted by our On-site Manager and asked to have the driver move his vehicle. When I relay this request, the driver dismissed the concern referring to the manager as “grumpy” and stating he had dealt with this issue previously.
When a behaviour repeats itself without correction, it becomes negligence. Your driver is familiar with this property and it’s rules, yet continues to disregard them. Parking on the sidewalk is not only inappropriate, it’s disrespectful to the community.
The delivery of the refrigerator, stove and dishwasher was acceptable. However, the installation process revealed SIGNIFICANT COMMUNICATION FAILURES.
When the service man disconnected the water line to my refrigerator, he informed me that he could not reconnect it, due to the copper wiring. At the time of purchase, I specifically asked the sales person whether the team would disconnect and reconnect the waterlines and I was ASSURED they would. Had I known I would’ve arranged for the necessary work in advance.
The following day, the plumber arrived only to inform me that he could not install the dishwasher because I did not have the required junction box. Once again, this information, your sales team should have provided at the time of purchase. According to the plumber, this OVERSIGHT IS A COMMON OCCURENCE.
If this is known issue, why are your SALES TEAM CONSISTENTLY FAILING TO INFORM CUSTOMERS?
This entire experience— from the repeated parking issue to the lack of essential installation information has been unacceptable. Stonecrest community (260, 270 & 280 Fairhaven Rd) has purchased appliances from your store many times.
We expect professionalism, accuracy, and respect— not repeated mistakes and preventable disruptions.
I request that you review these issues seriously and take corrective action to ensure that future customers do not encounter the same unnecessary obstacles.
I hope my microwave, which is currently on backorder arrives soon and that it’s delivery proceeds without any further issues.
Franca Phillips

Risposta di Canadian Appliance Source - Winnipeg
Nothing wrong. Had what I required listened to my wants and needs before directing me to models. Only pointed out models that were within my price range, and desired needs. I appreciated the relaxed atmosphere.

Risposta di Canadian Appliance Source - Winnipeg
No pressure and knowledgeable. Great experience and the delivery folks were awesome!

Risposta di Canadian Appliance Source - Winnipeg
The purchase was a “warranty” issue. Mike Wu was very helpful during the process.

Risposta di Canadian Appliance Source - Winnipeg
I am not sure what trustpilot is but if it was the online interface for the store than it did well and yzael was really patient and helpful he made sure i understood everything and that it all went thru well and the software was good.
My decision to buy from CAS was their ability to deliver and install the next day. The website was easy to navigate and all information was clearly presented. No surprises! The item was as promised and delivered and installed as advertised. The delivery guys were polite and professional and on time! And love the impeller washing machine!
Good information was shared about features and benefits

Risposta di Canadian Appliance Source - Winnipeg
Our dryer stopped working and was not repairable. We called Canadian Appliance Source and we were able to get a dryer delivered the next day! From purchasing to delivery everything was super smooth. We were very impressed with our whole experience!

Risposta di Canadian Appliance Source - Winnipeg
The Electrolux washer 600 series is great, the delivery was wonderful. The service in the store and the delivery were exceptional.

Risposta di Canadian Appliance Source - Winnipeg

Risposta di Canadian Appliance Source - Winnipeg
Once we made our selection on what we would like in our home, the sales rep was very efficient, knowledgable and had everything quickly arranged and processed and lined up for delivery.

Risposta di Canadian Appliance Source - Winnipeg
The sales lady was lovely. She wasn’t aggressive and didn’t try to sell me something I didn’t want
Quite knowledgeable.
I haven’t received my product yet so …we will see
Mike Wu was very knowledgeable and was able to provide all answers to my questions.

Risposta di Canadian Appliance Source - Winnipeg
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