Canadian Appliance Source - Victoria Recensioni 

676
TrustScore 4.5 su 5

4,5

2401D Millstream Rd., Unit 109, V9B3R5 Victoria, BC, CA


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Valutata 5 stelle su 5

The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... Leggi di più

Valutata 5 stelle su 5

I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni su Canadian Appliance Source - Victoria

Scritti dall'azienda

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informazioni di contatto

  • 2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada

  • 2509992433

4,5

Eccellente

TrustScore 4.5 su 5

676 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,5

Tutte le recensioni

(676)

7788 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The saleman (Wes?) was both

The salesman (Wes?) was both, knowledgeable and courteous. The pricing was competitive and we received a cut on the extended warrantee that made the difference.

26 agosto 2026
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Risposta di Canadian Appliance Source - Victoria

Hi Mark,

We're so pleased to hear that our team member's expertise and courtesy made such a positive impression. It's great that our competitive pricing and the extended warranty option helped you make your decision.

CAS

Valutata 5 stelle su 5

Good price,easy,great delivery…

Good price,easy,great delivery service,would definitely buy from CAS again

15 agosto 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Jacqueline,
We are so pleased to hear that you found our pricing good, the process easy, and our delivery service great. We truly appreciate your business and look forward to serving you again!

CAS

Valutata 5 stelle su 5

Excellent service all around from the…

Excellent service all around from the point of purchase to the delivery; everyone was pleasant and a pleasure to deal with. They carried Canadian made appliances, so that was a bonus.

22 agosto 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Lynn,

Thank you for your wonderful feedback! We're so pleased to hear that you experienced excellent service from purchase to delivery and found everyone pleasant to deal with. We're also glad you appreciated our Canadian-made appliances.

CAS

Valutata 5 stelle su 5

Straight forward information on…

Straight forward information on product, product knowledge and fast and easy delivery.

15 agosto 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Joan,

We are so pleased to hear that you found the product information straightforward and that your delivery was fast and easy. We truly appreciate your business!

CAS

Valutata 5 stelle su 5

Best service

I got good service from a knowledgeable person in-store, and good service when it came to delivery. Thanks again.

13 agosto 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Abdallah,

We are so pleased to hear that you received good service from our knowledgeable in-store person and that your delivery experience was also positive. We truly appreciate your business!

CAS

Valutata 5 stelle su 5

Lots of options explained

Lots of options explained, fair price, and delivery was right on time.

7 agosto 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Robert & Paul,

We're so pleased to hear that you found our options well-explained, our pricing fair, and our delivery right on time. Thank you for your wonderful feedback!

CAS

Valutata 5 stelle su 5

Knowledgeable and helpful salesperson

The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at least two months to find our desired model.

28 luglio 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Alan,

Thank you for your wonderful review! We're delighted to hear our team was knowledgeable and helpful in finding you a suitable appliance and arranging prompt delivery. We appreciate you choosing us and look forward to serving you again.

CAS

Valutata 5 stelle su 5

Benjamin made buying a new oven and…

Benjamin made buying a new oven and fridge for my suite easy and low pressure.

25 luglio 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Chad,

We're so glad to hear that your experience purchasing new appliances for your suite was easy and low-pressure. Thank you for choosing us!

CAS

Valutata 5 stelle su 5

Great experience working with Farman

I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer-savvy and was extremely knowledgeable about the products and the delivery/install options. It was a pain-free experience; I am so thankful. As for their competition - two weeks later, I still haven't heard back from two of them after leaving messages and talking to receptionists.

31 luglio 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Chyland,

Thank you for choosing us and for your thoughtful review! We're delighted to hear about your excellent experience with one of our sales team members in Victoria. It's wonderful to know that their product knowledge and assistance with delivery and installation options made your experience seamless and pain-free. We truly appreciate your business and look forward to serving you again in the future.

CAS

Valutata 5 stelle su 5

Great selection in the store

Great selection in the store. Easy to compare models. Friendly sales people.

28 luglio 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Kathy,

We are so pleased to hear that you found our selection great and that our sales team was friendly and helpful. We truly appreciate your business!

CAS

Valutata 5 stelle su 5

Rabia was amazing throughout the entire…

Rabia was amazing throughout the entire process - super quick communication. And she knows her products! The delivery service was outstanding - our delivery was tricky to say the least and they navigated as pros.

24 luglio 2026
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Risposta di Canadian Appliance Source - Victoria

Hello

It brings us immense joy to hear how well our team communicated with you and navigated a challenging delivery with true expertise!

We look forward to welcoming you back to our store anytime.

Warm wishes,
CAS

Valutata 5 stelle su 5

Easy to order and fast turnaround for…

Easy to order and fast turnaround for delivery and set up.

10 luglio 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Stephanie,

We're so pleased to hear that your ordering process was simple and that you experienced a quick delivery and setup! Thank you for your positive feedback.

CAS

Valutata 1 stelle su 5

I bought an LG washing machine from…

I bought an LG washing machine from this company. The delivery and setup went well. No problems. Three months later, the machine is leaking water all over my basement. I would suggest this company cease dealing with ANY LG product, as they are terrible and have the worst customer service I have ever seen.

7 aprile 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

We are truly sorry to hear about the leaking issue with your washing machine so soon after purchase. We understand your frustration and appreciate you bringing this to our attention. Please reach out to aftersales@caslp.ca for more assistance.

Sincerely,

CAS

Valutata 3 stelle su 5

The order and delivery process was mixed

The order and delivery process was smooth, but I'm concerned about deceptive advertising. The website has a banner on the specific refrigerator I ordered that says "Free Delivery and Setup*". However, I was charged not only for the delivery, but also for "packaging disposal". When I go back to the site to investigate that asterisked footnote, it does say at the very bottom "Same/Next day delivery available to select areas only." Apparently Vancouver Island is not a select area, even though the Langford store is only about 20KM from my house in Victoria. It turns out they also charge for delivery in Langford.

11 luglio 2026
Valutata 5 stelle su 5

Large inventory and helpful people…

Large inventory and helpful people willing to spend time explaining the differences in the various products. I bought a top loading GE washer and could not be happier with it. Delivery from Vancouver within two days. Highly recommend:)

3 luglio 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hi Linda,

Thank you for your wonderful review and for choosing CAS! We're thrilled to hear our team helped you find the right appliance and provided a smooth delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new washer!

CAS

Valutata 5 stelle su 5

Rabia's knowledge of available products…

Rabia's knowledge of available products and alignment with our needs was spot on and the delivery team impressed: efficient and professional. This is a great first experience with Canadian Appliance Source after our previous source for our properties closed. We will be back. Thank you!

8 luglio 2026
Logo di Canadian Appliance Source - Victoria

Risposta di Canadian Appliance Source - Victoria

Hello

We are proud to have earned your trust for your properties and are glad our team hit the mark.

We look forward to partnering with you on many more projects ahead!

With thanks,
CAS

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