Canadian Appliance Source - Vaughan Recensioni 

2452
TrustScore 4.5 su 5

4,6

27 Director Crt., Unit 1, L4L4S5 Vaughan, ON, CA


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Problème avec la livraison. Le livreur n'est jamais monté et n'a pas téléphoné, ce qui a occasionné une réinstallation de notre lave-vaisselle puisque vous n'avez pas pu faire la livraison le lendemai... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni su Canadian Appliance Source - Vaughan

Scritti dall'azienda

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informazioni di contatto

  • 27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada

  • 2898435022

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

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4,6

Tutte le recensioni

(2452)

7648 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great customer service!

George was extremely knowledgeable and helpful. He was patient as we worked through options to get the right appliances. A real pleasure to work with.

18 agosto 2023
Valutata 5 stelle su 5

The salesperson was respectful

Very professional.
The salesperson was respectful, pleasant and ready to answer my questions. He wasn't pushy but helpful. The delivery was on day promised and came on time. The delivery people were mindful of their surroundings and placed appliances where wanted and took old appliances out. They were very efficient.

19 agosto 2023
Valutata 1 stelle su 5

Bad company bad manners

Companies sales rep George was very unprofessional and immature. He does not listen and cannot admit when he is wrong. Keeps asking me if i want to cancel my order knowing that the deposit is non refundable. Will never buy from again!!

16 agosto 2023
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Risposta di Canadian Appliance Source - Vaughan

Hello Aaron,

Thank you for taking the time to share your feedback.

We regret to learn that your sales experience has been less than adequate.

This is certainly not the experience we wish for our customers to have.

Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.

As per our records, we can see that your appliance was delivered on August 18th, 2023.

We apologize for any inconvenience.

Thank you kindly,

VG
CAS

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