Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... Leggi di più
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Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... Leggi di più
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Problème avec la livraison. Le livreur n'est jamais monté et n'a pas téléphoné, ce qui a occasionné une réinstallation de notre lave-vaisselle puisque vous n'avez pas pu faire la livraison le lendemai... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Vaughan
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
- 2898435022
4,6
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Our fridge died and needed a new one as…
Our fridge died and needed a new one as quickly as possible. We went to a few stores but they won't look to finding us one in their company inventory. We looked on line and found one at Canadian Appliance in Woodbridge. We called and the salesperson was very helpful so we ordered it and the next day we had a new fridge as he had promised.
25 luglio 2023
Exactly what we ordered.
The fridge we ordered was delivered on time , is exactly what we expected and works well.
18 luglio 2023
Awesome experience
It’s start with extremely knowledgeable staff. They help me to choose right washer and dryer set. The price is another great story.
Delivery and set up was a top notch. It’s couldn’t be any better. Thank you guys for your hard work and customer dedication. I will definitely come back and recommend everyone this awesome company.
23 luglio 2023
ADIB NARANG did a fantastic job
16 luglio 2023
Great customer service.
Great customer service.
Easy to deal with. We knew exactly what we wanted. Walked in and purchased it
Pick up was good, although more pick up bays should have been opened. Only 1 was open. All in all, it was great customer service.
14 luglio 2023
Inder is always very knowledgeable…
Inder is always very knowledgeable about the products. He answers all your questions.
19 luglio 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Terrible communication
Sales rep (Abid) was very difficult to understand and spoke very quickly - only wanted to make the sale.
Fortunately I knew what I needed. He did give me a nice discount ($100 on $1300 item) but not an enjoyable experience.
Also messed up delivery and pickup location - said it was available immediately for pick up (knowing my location) but was actually an 90min away. Needed it immediately but now waiting 5 days since purchase already occurred. NOT IMPRESSED, especially
since I went to the warehouse to pick up :(
21 luglio 2023
Risposta di Canadian Appliance Source - Vaughan
Dear S Bowden,
Thank you for sharing your concerns with us
Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
Made me happy
It was expedient, good service, quick delivery, and a great price.
Made me feel happy.
19 luglio 2023
Very good service and honest pricing.
11 luglio 2023
I was looking for an over the range…
I was looking for an over the range microwave and was able to find one I wanted in stock at Canadian Appliance Source. I received some help on the phone with my order. I was able to go pick it up at their warehouse location the same day. A good experience all around.
15 luglio 2023
The whole process was fast.
15 luglio 2023
CAS Vaughn
CAS Vaughn sold me a product that CAS Barrie told me could only be ordered with the purchase of an appliance.
7 luglio 2023
Happy with the sales person friendly…
Happy with the sales person friendly approach and knowledge and helping me with all aspects of sales including technical questions and pricing.
13 luglio 2023
Had no problems I know what I wanted…
Had no problems I know what I wanted they had it stock delivered next day. Professional people.
13 luglio 2023
Such a great experience dealing with Gladwyn
Gladwyn was extremely helpful, knowledgeable, and guided me in the right direction. He helped me secure the perfect stove within my budget. During the delivery process, I received tracking information and live updates for my delivery. On top of everything, CAS took my old stove for disposal, one less thing I had to worry about. Highly recommend!
13 luglio 2023
Problème avec la livraison
Problème avec la livraison. Le livreur n'est jamais monté et n'a pas téléphoné, ce qui a occasionné une réinstallation de notre lave-vaisselle puisque vous n'avez pas pu faire la livraison le lendemain, ce qui aurait été un moindre mal! Pourtant, tous nos livreurs (Amazon, UPS, Poste Canada....) appel ou viennent jusqu'au 2e étage.
12 luglio 2023
Risposta di Canadian Appliance Source - Vaughan
Bonjour Annick,
Nous nous excusons sincèrement pour votre expérience.
Nous vous serions très reconnaissants de nous faire part de vos commentaires sur l'évaluation ci-dessus et sur la manière dont nous aurions pu faire mieux.
Pourriez-vous contacter notre service clientèle à l'adresse casreviews@caslp.ca afin de nous fournir de plus amples informations sur la manière dont nous pouvons améliorer notre service à l'avenir ?
Merci,
W.L
CAS
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