Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were... Leggi di più
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I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
This was one of the easiest purchases that I’ve ever made. It was very pleasant dealing with Michael. He explained all the costs, extended warranty and answered the questions I had. Delivery was ex... Leggi di più
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I did a fair bit of shopping around for a new Bosch dishwasher and while the prices were all similar, I went back to CAS because Jay was flat-out the most trustworthy of everyone I’d spoken with. He w... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Toronto
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4,4
Eccellente
2K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Friendly and helpful service!
Friendly and helpful service! Arwyn was great.
27 agosto 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Toronto
Hi Tess,
We are so pleased to hear that you found our service friendly and helpful. We truly appreciate your positive feedback and look forward to assisting you again in the future.
CAS
Risposta di Canadian Appliance Source - Toronto
Hi Marc,
Thank you for your wonderful feedback! We're so pleased to hear that you experienced excellent service and are enjoying your new dryer. We truly appreciate your business.
CAS
Harleen clearly understood our needs
Harleen clearly understood our needs and came up with the right solution
14 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi Carl,
We're so pleased to hear that our team member understood your needs and provided the right solution. We truly appreciate your positive feedback!
CAS
Customer service:
I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative.
Thank you Arwyn.
24 maggio 2026
Non scritta su invito
Mike Blimkie our Duflaw branch…
Mike Blimkie our Duflaw branch salesman is terrific! Always very diligent!
16 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi Shawn,
We are so pleased to hear that Mike was terrific and always very diligent. We truly appreciate your business!
CAS
Quick and efficient installation and…
Quick and efficient installation and removal of old unit.
Good help on the showroom floor during purchase.
16 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi Jon,
We're so pleased to hear that the installation and removal of your unit were quick and efficient. We're also glad you received good assistance from our team on the showroom floor. We truly appreciate your positive feedback!
CAS
Great service
We knew what we wanted, and it took us under 10 minutes to finalize the order with Mayank over the phone, including delivery arrangements.
12 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi,
Thank you for choosing CAS! We’re glad Mayank made the process quick and easy for you. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Good and knowledgeable customer service
7 agosto 2026
Very pleased with service to deliver…
Very pleased with service to deliver and install replacement dishwasher. The Whirlpool dw works well and was available immediately. Delivery was on time and carefully put in kitchen. Installers were careful and knew how to install and adapt our tap to enter a new direction to match new dw intake.
Thanks to all for great job
6 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi Susan,
Thank you for your wonderful review! We're so pleased to hear that the delivery and installation of your new dishwasher went smoothly and that our team provided such careful and knowledgeable service. We truly appreciate your business.
CAS
I had a very good time ( again!)…at Canadian Source at Toronto. Not the first time! When I needed a new Fridge it was very easy to go there for help. They looked at my “history” there and appriciated
I had a very good time ( again!) purchasing my Fridge
At Canadian Appliances S
4 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi Dalya,
We are so pleased to hear you had another positive purchasing experience with us. We appreciate your continued business and kind words!
CAS
Purchase and the delivery was very…
Purchase and the delivery was very good. This is my 3rdpurcase at this location.
11 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi,
We are so happy to hear about your positive purchase and delivery experience. We truly appreciate your continued loyalty and support!
CAS
Risposta di Canadian Appliance Source - Toronto
Hi John,
Thank you for your wonderful review! We are so pleased to hear that you found our service quick and helpful, and our pricing fair. We truly appreciate your business.
CAS
Good Experience
The shopping and delivery went well with no problems. The delivery was made within the time window provided.
7 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi,
We're so pleased to hear that your shopping experience went smoothly and that your delivery was made within the expected timeframe. We appreciate your positive feedback!
CAS
Quick and easy process.Knowledgeable sales person.
Knowledgeable sales person.
No pressure to upgrade to something more expensive.
Delivery process explained clearly.
Positive suggestions when choosing the appliances.
7 agosto 2026
Risposta di Canadian Appliance Source - Toronto
Hi Carol,
Thank you for your wonderful review! We're delighted to hear that our salesperson was knowledgeable and provided positive suggestions without any pressure. We're also pleased that the delivery process was clearly explained. We truly appreciate your business.
CAS
Drier
it's been less than a month since I bought the drier. I was looking for a spacey drier with simple features. This one has a lot more drying options then I wanted, but I thought it's going to serve what I want.
It works fine on the highest heat setting. I tried another setting so I don't use the hottest one, but it didn't dry the cloths well. I never change the setting as I hang dry many cloths. Very simple to operate. Hopefully, it will last long..
Delivery service was great and the price reasonable. I chose to dispose the box myself. I didn't expect to dispose all the styrofoam that came with it. Luckily I have two large recycling bins and the box with the styrofoam took a whole bin. If you don't have room in your recycling bins, be prepared to store some of the stuff and recycle it a little bit at a time.
26 luglio 2026
Excellent sales service and great…
Excellent sales service and great delivery and installation of our new LG ThinQ washer!
28 luglio 2026
Risposta di Canadian Appliance Source - Toronto
Hi Thomas,
Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with our sales team and that the delivery and installation of your new LG ThinQ washer went smoothly. We truly appreciate your business and look forward to serving you again.
CAS
Canadian Appliance Source is reliable
The salesman, Khaldoon Al-Warhani has been excellent in the whole process. Timely communication, clear instructions. Delivery is as scheduled by professional team.
I am a returning customer. I believe I have made a good choice.
21 luglio 2026
Risposta di Canadian Appliance Source - Toronto
Hi Tina,
Thank you for your wonderful review! We're thrilled to hear that Khaldoon provided excellent communication and clear instructions, and that your delivery was handled professionally and on schedule. We truly appreciate your continued business and are delighted you had a great experience.
CAS
Risposta di Canadian Appliance Source - Toronto
Hi Teresa,
We're so glad your product arrived quickly! We appreciate you sharing your positive experience with us.
CAS
We received our washer/dryer that…Avoid this company!
We received our washer/dryer that didn't work. When we called, they wouldn't replace the machines but made us go through the warranty to have it serviced. They didn't handle that for us but rather made us call. When the repairman came he fixed the machine but then informed us that it had been hooked up wrong. He fixed a sensor but informed my husband that the cold water and hot water hoses were crossed and the drain hose was too far into the drain. He did not fix that but informed my husband that he should fix those two things. Worst service we have ever had. Would never do business with this company again.
24 luglio 2026
Risposta di Canadian Appliance Source - Toronto
Dear Mary Crighton,
Thank you for taking the time to share your experience.
We're sorry to hear that you're experiencing issues with your GE Washtower.
As the retailer, CAS does not manufacture the appliances we sell. Functional issues that arise after delivery are covered under the manufacturer's warranty, and it is the manufacturer's responsibility to diagnose and resolve those concerns.
That said, we understand that navigating the warranty process can sometimes be frustrating. If you've had difficulty working with GE or feel your concerns have not been addressed, please don't hesitate to reach out to our After Sales team. We'd be happy to review your case, escalate it with the manufacturer on your behalf if appropriate, and do everything we can to help facilitate a resolution.
We appreciate your feedback and remain available to assist you.
Sincerely,
CAS
DO NOT BUY FROM CANADIAN APPLIANCE SOURCE
I have spent over $10,000 with Canadian Appliance Source and this has been, without question, the worst customer service experience I have ever had.
CAS delivered a Samsung cooktop missing the installation parts required to install it properly. What should have been a simple issue of replacing the missing parts has now dragged on for more than six weeks with absolutely no resolution.
Rather than taking ownership and solving the problem, CAS continues to bounce me back and forth between themselves and Samsung. Every interaction results in another escalation, another handoff, and another excuse. Meanwhile, I am still waiting for the parts that should have been included with the product in the first place.
The most frustrating part is CAS's insistence that I need the original box in order to exchange the unit. The packaging was removed and disposed of by my contractor during installation, which is completely normal. I have provided the model and serial number information including 1 picture of the box, but CAS continues to hide behind policy rather than helping a customer who received an incomplete product.
Save yourself the frustration and buy elsewhere.
17 giugno 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Toronto
Dear Jennifer Macdonald,
Thank you for taking the time to share your feedback. We're sorry to hear that this has been a frustrating experience.
Our records show that one of our Case Managers has been actively working with you and Samsung to obtain the missing installation components for your cooktop. As an authorized retailer, replacement parts that are missing from the product packaging are supplied through the manufacturer's warranty process, and we've been following up with Samsung on your behalf to help move the request forward.
We understand the delay has been disappointing and appreciate your patience while we continue to work with the manufacturer toward a resolution. We remain committed to assisting you until this matter is resolved.
Sincerely,
CAS
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