My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... Leggi di più
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I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... Leggi di più
L'azienda ha risposto
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... Leggi di più
L'azienda ha risposto
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... Leggi di più
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Saskatoon
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
603A 51st Street East, S7K7J7, Saskatoon, SK, Canada
- 3062057590
4,6
Eccellente
618 recensioni
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Damaged Delivered Dishwasher
The delivery man arrived at 8 am sharp. Brought the dishwasher in and wanted me to sign a form without actually seeing the dishwasher. When I pointed it out he said to sign the form and any problems, phone the office and they would deal with it. Trouble is, when the installers arrived 3 days later, they said there was a dent in the door and they couldn’t install it because of safety issues. They said they’d send in a report and I also sent in a report but have not had direct contact from them and Krenish said they were offering me $100. That for a brand new Bosch dishwasher that can’t be used?!
10 giugno 2023
Risposta di Canadian Appliance Source - Saskatoon
Dear Carol Pearce,
Thank you for your feedback.
We are sorry to learn that your Bosch dishwasher arrived damaged.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is damaged.
We can see that you are currently communicating with our After-Sales Team to discuss options for the dishwasher.
Thank you kindly,
CAS
V.G
Everything worked as planned
Everything worked as planned. The information provided was accurate. The staff did their job well. The refrigerator is working.
14 giugno 2023
Great experience
Max did a great job finding me a great dishwasher at an excellent price
5 giugno 2023
First time purchase on-line
This was my first time doing an on-line purchase and Rachel McMaster was very helpful and made everything seamless. I had fantastic service. Everything went very well; from the date I ordered my dishwasher to the delivery.
Thank you
3 giugno 2023
Purchased both washer and dryer in…
Purchased both washer and dryer in stock in Calgary, for Wednesday delivery, paid in full. Called Tuesday by Associate to push back delivery to Saturday because of no stock. Assume another customer received the inventory I already paid for earlier in the week. Took time off to receive the appliances. When inventory is sold it should be taken out of your system and allocated to the individual that paid for it. I now have to arrange for someone to receive the appliances on Saturday because I am out of town.
10 giugno 2023
Risposta di Canadian Appliance Source - Saskatoon
Hello Scott,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be advised that our records show that the dryer was not in stock but scheduled to arrive June 15th.
This is why a complete delivery was not possible.
We only received stock for the dryer on June 15th and your delivery has been scheduled for the soonest date available, June 17th.
We apologize if this was not clearly communicated to you at the time of purchase.
Thank you kindly,
ST
CAS
Never try to do business whit this…
Never try to do business whit this guys.
They said they offer the best prices! well everything comes with a price.
I have sent a message to Marc Prieur, my "Sales representative" and never heard back from him.
We noticed that the washer is making noises similar to a fridge during the washing cycles, it sounds very similar to the noises our previous washer was making, and the technician said it will be better to replace it, now I don't know if that is the same issue with this new washer.
The guys that make the delivery told us that the machine was level, I ask them if it was as the drawer from the pedestals was leaning towards all the time and wouldn't stay close. I ask them and they said it was "okay" as the floor was uneven, so I asked them, "if the unit has to be level?" and they said it was.
The delivery was not "white gloves" as they promised. It wasn't until after they leave that I noticed they smashed the door frame, and there is some scratch of the white paint from the door frame is in the unit. These guys didn't even connect the water hose properly to the unit as it was leaking water.
I have tried all possible to level the washer, but still, it moves very aggressively during the cycles and I don't want the unit to damage.
Now I have to replace or paint the door frame and contact the manufacture.
10 giugno 2023
Non scritta su invito
Risposta di Canadian Appliance Source - Saskatoon
Dear Jose,
Thank you for sharing your concerns with us.
We are sorry to hear about your experience from the record the delviery was completed in May and no incident was reported.
We would very much appreciate your feedback on the above rating and how we could have done better.
Would you please contact our After-Sales Team at casreviews@caslp.ca to provide more information as to how we could improve our service for future reference?
Thank You,
W.L
CAS
Amazing staff! Amazing products! Amazing prices!
Krenish was my sales person. He was FABULOUS! Answered all my questions with so much knowledge. Saved me some cash by honoring a new sale price after I made my deposit. My item arrived exactly when he said it would. And he kept in touch with me over the whole shipping process. He's amazing!
7 giugno 2023
Never heard of this store
Never heard of this store, walked in because I had saw their ad online. Rachel was amazing with giving her best with time for us, experience, product knowledge & best deals she could find us. I was pleased with delivery service as well
4 maggio 2023
New Maytag set
Got what I needed in great window of time! After three “chats” I finally got someone who was actually interested in making a sale, only reason I took off one star. if I had started with him it definitely would have been five
18 maggio 2023
Delivered in record time
I needed to make sure that I had a new washer delivered to my house next day and they were able to arrange that.
19 maggio 2023
Fast delivery
9 maggio 2023
We had great service from walking in…
We had great service from walking in the door through to our order. Our product was ordered and arrived when we were told it would. Pickup was simple. Great experience overall.
22 aprile 2023
Staff was great
Staff was great
No stock to fill orders
6 weeks or longer wait???
Come on ….
6 maggio 2023
Rachel McMaster was very helpful
Rachel McMaster was very helpful, personable & knowledgeable. She made it very easy for me to make my choice. I’d shop at Canadian Appliance Source again in the future. Next purchase will be a gas stove.
5 maggio 2023
Maxwell was very helpful in providing…
Maxwell was very helpful in providing the right information and placing the order for me.
4 maggio 2023
Krenish was awesome from start to…
Krenish was awesome from start to finish. It’s always a stressor when a major appliance fails. Our repair person recommended Canadian Appliance Source to purchase a new washing machine. I phoned and spoke with Krenish after looking online at their website. He was able to get the appliance available for pick up in only a few days. He walked us through everything we needed to know. I’m happy to say I have it all set up now - no issues from start to finish. Highly recommend!!
2 maggio 2023
Outstanding service
18 aprile 2023
Great service from purchase to delivery.
23 aprile 2023
Rude and dishonest sales
Lied to about arrival time. Salesman used predatory sales tactics to get a deposit, after the deposit was paid and washer was not here at the promised time (which was the selling point of the deal) was met with rudeness, yelling and hostility by salesman and Manger. 1 out of 5 stars because 0 is not an option. I will be posting negative reviews on every available place and will absolutely never do business with this company again. Horrible experience start to finish and would not recommend to anyone
22 aprile 2023
Risposta di Canadian Appliance Source - Saskatoon
Dear Thomas,
Thank you for taking the time to share your feedback.
I am sorry to learn about your order has been affected by manufacturing delays.
As per our records, the order has been successfully cancelled.
Kindly send us a void cheque at casreviews@caslp.ca for us to proceed with the refund of the deposit.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Appliance good; Delivery atrocious
Appliance good. Delivery drivers were atrocious and irresponsible. Very rude and dismissive to any of my concerns.
I reached out to Canadian Appliance to provide feedback and have been ignored
11 aprile 2023
Risposta di Canadian Appliance Source - Saskatoon
Dear Gary,
Thank you for taking the time to share your feedback.
I am sorry to learn about your delivery experience.
Please rest assured that your feedback has been provided to the concerned department and upper management.
As per our records, the appliance was delivered on April 13th.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
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