My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... Leggi di più
L'azienda ha risposto
After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... Leggi di più
L'azienda ha risposto
We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Ottawa East
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4,6
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Jeffrey Payer was great
Jeffrey Payer was great, ultra easy to talk with and to. Jeffrey explained everything .
9 settembre 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi John,
We are so happy to hear that our team member provided such a positive experience. It's wonderful to know that everything was explained clearly and that you found them easy to communicate with. Thank you for your kind words!
CAS
Really great experience
Really great experience! Purchase and delivery were smooth and I love my new appliance!
1 settembre 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Cass,
We are so pleased to hear that your purchase and delivery were smooth and that you love your new appliance. We truly appreciate your business!
CAS
Quick efficient service
5 settembre 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Shannon,
Thank you for choosing CAS! We truly appreciate your business and are glad you enjoyed our service. We look forward to serving you again, and please don’t hesitate to recommend us to your family and friends!
CAS
Good sales service and very diligent…
Good sales service and very diligent delivery guys.
5 settembre 2026
The knowledge of the agent I dealt with…
The knowledge of the agent I dealt with which resulted in a quick in and out. I have been using my machine now for about 3 weeks and am very happy with it. Thank you.
23 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Dave,
Thank you for your wonderful feedback! We're so pleased to hear that the agent's knowledge led to a quick and efficient experience for you. It's fantastic to know you're very happy with your machine after three weeks of use. We appreciate your business!
CAS
Risposta di Canadian Appliance Source - Ottawa East
Hi Francois,
We're glad to hear your delivery arrived precisely when expected. We appreciate your positive feedback!
CAS
Salesman was knowledgeable
Salesman was knowledgeable. Delivery was on time, setup efficient and helpful.
3 settembre 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Nancy,
We are so pleased to hear that our salesperson was knowledgeable and that your delivery was on time and efficiently set up. We truly appreciate your business!
CAS
My wife and I needed a new fridge after…
My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the fridge as soon as possible.
1 settembre 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Stephane,
Thank you for your wonderful feedback! We're so pleased to hear that our team member was friendly, helpful, and knowledgeable, especially given your urgent need for a new refrigerator. We understand how important it is to get essential appliances quickly, and we're glad we could assist. We appreciate your business and look forward to serving you again.
CAS
Risposta di Canadian Appliance Source - Ottawa East
Hi Raymond,
We're so pleased to hear that you found our team knowledgeable and appreciated our straightforward approach. We truly value your positive feedback!
CAS
Very efficient and good value
It was fast, efficient and good/conpetituve value. Our sales associate was very knowledgeable, understood our needs and gave great advice.
1 settembre 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Kathryn,
Thank you for your wonderful review! We're so pleased to hear that your experience was fast, efficient, and offered competitive value. We're especially delighted that our sales associate was knowledgeable, understood your needs, and provided great advice.
CAS
Risposta di Canadian Appliance Source - Ottawa East
Hi Frank,
We're happy to hear that our in-store service and timely delivery met your expectations. We appreciate your positive feedback!
CAS
Excellent experience all around
Excellent assistance in the store, helpful and accurate notifications, top notch service upon delivery. All around, a smooth and stress-free experience. Would happily recommend CAS.
26 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Patricia,
Thank you for your fantastic review! We're so pleased to hear that you experienced excellent assistance in our store, found our notifications helpful and accurate, and received top-notch service upon delivery. We're especially glad it was a smooth and stress-free experience. We truly appreciate your recommendation.
CAS
Graham was very helpful when it came to…
Graham was very helpful when it came to choosing the right fridge and range for me.
22 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Linda,
We're delighted to hear that Graham provided such excellent assistance in helping you select the ideal fridge and range. Thank you for sharing your positive experience!
CAS
Risposta di Canadian Appliance Source - Ottawa East
Hi Clare,
We are glad to hear that your experience with our pricing, service, and delivery was positive. We appreciate your feedback.
CAS
Terrific from start to end!!
From the moment we entered the store till the installation, everything was terrific!
27 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Maryse,
We are so pleased to hear that your experience, from the moment you entered the store until the installation, was terrific. We truly appreciate your business!
CAS
Interesting when you click on a 1 or 2…
Interesting when you click on a 1 or 2 star review the very first thing it asks is * What did they do THIS TIME * I read up on the reviews and it boils down to delivery and customer service. Part 1 The delivery. Well that didn't happen. Customers shop for appliances either due to remodeling or to replace a broken one. My fridge was on its last leg so I needed to replace it. I understand delivery dates may change, minor damage may happen, delivery is delayed due to truck issues. I get that. What i dont get is, I walked in the Ottawa Trainyard location, picked a make and model and paid for it in full and was told by the sales agent the delivery date. Walked out extremely happy with my receipt in hand. A few days before the delivery I received an email saying there is an issue and my original date would be postponed until Saturday and to look for an email with timeliness. COOL three more days using a cooler. Friday comes no email. Friday 5:15 pm i call to get information on the delivery.... Part 2. Customer service... and remember this is who represents this company. OH WELL I CAN ONLY READ WHATS ON MY SCREEN AND YOUR NOT GETTING YOU FRIDGE BEFORE SEPT 9. NONE IN STOCK. what? I PAID FOR IT IN FULL WHILE THERE WAS 5 IN STOCK BEING DELIVERED THAT WEEK? ONE OF THEM IS MINE? ... NO YOUR NOT GETTING YOUR DELIVERY TOMORROW. ... Conclusion. Her poor i would even say lack of customer service in trying to come to a reasonable agreement sealed my decision to cancel. im sure your makes and models are good, it's a fridge that is sold in hundreds of places. But like I said customer service represent all futur communication between companies and their clients. To quote her when I told her I was going in store to cancel and get my money back...YOU DO THAT MAAM GOODBYE. so I did.
28 agosto 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Ottawa East
Dear Betty Vincz,
Thank you for taking the time to leave us a detailed review. We are sorry for the frustration caused by the changes to your delivery date and the communication you received regarding your order.
Please note that your order was ultimately cancelled and refunded as requested.
We apologize that your experience did not meet your expectations and appreciate you sharing your feedback with us.
Sincerely,
CAS
Good service and professionalism
My representative was very helpful and attentive in the whole process.
18 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Theobald,
Thank you for your wonderful review! We're so pleased to hear that your representative was helpful and attentive throughout the entire process. We truly appreciate your business!
CAS
Joshua was friendly, knowledgable and helpful
Joshua was friendly and helpful during the sale, provided many options, knowledgeable details of each and added opinions from personal experience.
Delivery was quick and smooth.
15 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Darrell/Kellie,
Thank you for your wonderful review! We're so pleased to hear that your experience with us was positive and that our sales associate provided excellent service, offering many options and knowledgeable details. We're also delighted that your delivery was quick and smooth. We truly appreciate your business.
CAS
Graham was very helpful
Graham was very helpful, professional
Answer all our questions
13 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Radha,
We're so pleased to hear that our team member was very helpful and professional, and that all your questions were answered. We strive to provide excellent service, and your feedback is greatly appreciated.
CAS
CAS was extremely professional
CAS was extremely professional; the entire team provided great communication and service throughout the entire process.
14 agosto 2026
Risposta di Canadian Appliance Source - Ottawa East
Hi Laura,
Thank you for your wonderful review! We're so pleased to hear that our entire team provided great communication and service throughout the process. We truly appreciate your business.
CAS
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.