What made our experience great was Mohammad Mahmoodi his help was great , his knowledge about the products and his ability to guide us through the process. The delivery was very good as well as the pr... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this... Leggi di più
L'azienda ha risposto
J'ai commandé une hotte encastrable qui, selon le site devait m'être livrée 2 jours plus tard. 3 semaines plus tard je n'ai toujours pas reçu ma hotte. Mon chantier traîne en longueur. La date de l... Leggi di più
Le service de livraison a été très efficace et très professionnel. En magasin, j'ai obtenu un excellent service et un bon prix pour l'appareil
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Montréal
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
7325 Decarie Blvd, H4P2G8, Montréal, QC, Canada
- 5143574322
4,2
Molto buono
1K recensioni
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I ordered and paid for a new fridge
I ordered and paid for a new fridge. I went in to the Decarie Blvd store, in Montreal, in person, to ensure my needs were understood, and met. I dealt with Oumou, and explained that I wanted the fridge in the basement, moved to the garage, and the one in the garage removed. She wrote down these instructions and showed them to me. When the delivery guys arrived, they refused, insisting on more money. Don't trust this place or their deceptive advertising. The website says they'll reverse the door if requested. When requested, this service was unavailable. Horrible service, blackmail delivery service, dishonest to the core. Don't shop there!
4 giugno 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Montréal
Dear Customer,
Thank you for providing your feedback regarding your recent experience.
We would like to apologize for any miscommunication you encountered.
Please be advised that we do not offer relocation services.
We have forwarded this matter with our sales management team to review the situation directly with the individual involved.
Additionally, please note that the door reversal service was not included in your order.
We regret any inconvenience this may have caused. We confirm that your order has been canceled.
Sincerely,
CAS
Very fast service and delivery next…
Very fast service and delivery next day! Representative extremely helpful.
29 maggio 2026
Risposta di Canadian Appliance Source - Montréal
Hi Raymond,
We're so glad you found our service fast and efficient, and that our representative was extremely helpful. We appreciate your feedback!
CAS
Excellent purchase process.
Excellent telephone service from Danny Emerald, search and purchase completed in about 30 minutes.
23 maggio 2026
Risposta di Canadian Appliance Source - Montréal
Hi James,
Thank you for choosing CAS! We’re glad to hear that Danny Emerald provided excellent telephone service and helped complete your search and purchase quickly and efficiently. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Bad experience delay and delivery
Bad experience starting from a long delay on delivery wven though the seller told me that had the dishwasher in stock. For delivery, I had to carry the dishwaher in the stairs as the delivery boys did not want to carry the dishwasher more than 10 stairs (I had 25 stairs...). It was ridiculous as more than 75% of the appartment in Montreal have more than 10 stairs.
23 maggio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Montréal
Dear Luc-Pascal Rozon,
Thank you for your feedback. We are sorry to hear that your delivery experience did not meet your expectations.
To help us investigate this matter, please provide your order number to our After-Sales team at aftersales@caslp.ca.
We apologize for the inconvenience.
Sincerely,
CAS
I highly recommend sales rep Danny…
I highly recommend sales rep Danny Amaral. Great, honest, professional and likeable. I had an unfortunate situation with the delivery being delayed due to a delivery person's injury and then my stove was damaged, but a replacement was sent and all went well the second time.
17 maggio 2026
Great service
10 maggio 2026
Great service
Great service, very professional sales rep. Delivery was within the planned timeslot. The delivery personnel did a very good job removing, disposing then installing my new appliances (washer & dryer). Everything from beginning to end worked perfectly.
14 maggio 2026
Risposta di Canadian Appliance Source - Montréal
Hi Danielle,
Thank you for your great review and for choosing CAS! We’re glad to hear everything went smoothly from purchase through delivery and installation, and that our team provided professional and efficient service. We truly appreciate your business and look forward to helping you again in the future. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Risposta di Canadian Appliance Source - Montréal
Hi George,
We're happy to hear you received excellent customer service, fast delivery and installation. We appreciate your positive feedback very much!
CAS
Honest communication
Honest communication, many brands to choose from, and quick delivery.
25 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hi James,
We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with our communication, selection, and delivery!
CAS
Great customer service!
26 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hi Treyvon,
Thank you for your feedback! We’re glad to hear you had a great customer service experience.
We truly appreciate your business and your support of CAS. We look forward to serving you again in the future, and if you have family or friends in need of appliances, we’d be grateful if you shared your experience with them. Thanks again for choosing CAS!
CAS
Top customer service
Le service après vente doit être excellent si tous les employés sont comme Arwyn ! Merci !
The customer service would be awesome if all employees are like Arwyn ! Thanks !
29 aprile 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Montréal
Hello Momoh
Nous sommes ravis d'apprendre que vous avez reçu un service de premier ordre de la part de notre équipe. Votre satisfaction est notre priorité.
Au plaisir de vous revoir bientôt en magasin.
Cordialement,
CAS
Great customer service
Great customer service. Honest employees. Fast delivery and haul away service is a plus!
11 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hi Alex,
We're happy you received great customer service and appreciated our honest team and fast delivery with haul away!
CAS
The salesperson was extremely helpful…
The salesperson was extremely helpful with making sure that I get the best washing machine and the price wasn’t so bad as well.
16 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hi Ally,
Thank you for your kind feedback! We’re glad to hear our salesperson was so helpful in finding you the best washing machine at a great value. It’s always our goal to make the process easy and worthwhile.
We truly appreciate your business and support, and we look forward to helping you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
Risposta di Canadian Appliance Source - Montréal
Hi Salvatore,
We're happy to hear that you received prompt delivery and installation. Thank you for your positive feedback!
CAS
Excellent service from the salesman in…
Excellent service from the salesman in the store to the delivery peoples.
11 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hello bruno,
We are so pleased to hear that you had such a great experience with both our sales team and our delivery crew. Thank you for your service!
We look forward to seeing you at the store again soon!
Best regards,
CAS
Great company to deal with
Great company to deal with. Quick delivery and they also installed the wash station. Very happy
11 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hello,
We are so pleased that our team could get your wash station delivered and installed quickly for you. Thank you for your service!
We look forward to seeing you at the store again soon!
Best,
CAS
their website is helpful
I went to their website, look the product (refrigerator)
specifications I need and I want (if it fits in my kitchen door) and went to their showroom along Decarie. Danny was helpful, paid and ask for the delivery the following week. also bought washing machine,dryer and fridge few years back.
9 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hello Francis
It is wonderful to have you as a returning customer after all these years. We are glad Danny could help you navigate the specifications for your kitchen. We look forward to working with you again on many more upgrades!
Take care,
CAS
Very easy to deal with
Very easy to deal with. Installation and removal of old appliance included. Rapid service.
7 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hi,
We're happy to hear that your experience was easy and rapid! Thank you for your positive feedback regarding our installation service.
CAS
Informative and fast easy service
5 aprile 2026
Risposta di Canadian Appliance Source - Montréal
Hi Sarah,
We appreciate your feedback and are so glad our service was informative, fast, and easy for you. Thank you for letting us know about your experience!
CAS
Risposta di Canadian Appliance Source - Montréal
Hi David,
We're glad our prices and fast delivery met your expectations. We appreciate your positive feedback very much!
CAS
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