What made our experience great was Mohammad Mahmoodi his help was great , his knowledge about the products and his ability to guide us through the process. The delivery was very good as well as the pr... Leggi di più
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Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this... Leggi di più
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J'ai commandé une hotte encastrable qui, selon le site devait m'être livrée 2 jours plus tard. 3 semaines plus tard je n'ai toujours pas reçu ma hotte. Mon chantier traîne en longueur. La date de l... Leggi di più
Le service de livraison a été très efficace et très professionnel. En magasin, j'ai obtenu un excellent service et un bon prix pour l'appareil
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Montréal
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
7325 Decarie Blvd, H4P2G8, Montréal, QC, Canada
- 5143574322
4,2
Molto buono
1K recensioni
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J'ai commandé une hotte encastrable…
J'ai commandé une hotte encastrable qui, selon le site devait m'être livrée 2 jours plus tard. 3 semaines plus tard je n'ai toujours pas reçu ma hotte. Mon chantier traîne en longueur. La date de livraison est continuellement décalée.
Deuxième expérience pour lesquelles CAS ne respecte pas les délais. Sur ce point ils ne sont pas fiables.
13 settembre 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Great service and product
What made our experience great was Mohammad Mahmoodi his help was great , his knowledge about the products and his ability to guide us through the process. The delivery was very good as well as the prices.
27 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Hello Romualdo
Thank you for choosing us! We will be sure to pass along your kind regards to Mohammad Mahmoodi. We are delighted that you had a smooth purchasing process and a successful drop-off. We look forward to working with you again in the future.
Best regards,
CAS
Excellent service
Le service de livraison a été très efficace et très professionnel. En magasin, j'ai obtenu un excellent service et un bon prix pour l'appareil
19 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Bonjour Jean-Louis,
Nous vous remercions sincèrement pour votre confiance et votre achat. Nous sommes heureux que vous ayez apprécié l’expérience en magasin ainsi que la livraison. Au plaisir de vous revoir en magasin et de vous servir à nouveau!
Cordialement,
CAS
My second appliance
My second appliance, I got a dryer. Was very happy to find a smaller dryer of 24". Not many stores have them. Ordering was easy and smooth as well as the delivery.
25 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Hi Samantha,
We are so glad to hear you found the perfect smaller dryer with us! It's wonderful that your ordering and delivery experience was easy and smooth. Thank you for your positive feedback!
CAS
Excellent knowledgeable service amd the…
Excellent knowledgeable service amd the delivery guys were very quick, efficient and polite
18 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Hi Roslyn,
We are so pleased to hear that you received excellent, knowledgeable service and that our delivery team was quick, efficient, and polite. We truly appreciate your business!
CAS
I had already decided on the choice of…
I had already decided on the choice of appliance, and your representative was speedy and efficient at both answering my questions and processing the order. Delivery and installation was performed in record time. Thank you......
9 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Hi Audrey,
Thank you for your wonderful review! We're so pleased to hear that our representative was speedy and efficient in assisting you. We're especially delighted that your delivery and installation were performed in record time. We truly appreciate your business.
CAS
Seeba was very caring and attentive to…
Seeba was very caring and attentive to our needs. We had a delivery issue (which was our fault) and she went above and beyond to resolve it. Delivery was smooth and efficient.
12 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Hi Gina,
Thank you for your wonderful review! We're so pleased to hear that Seeba was caring and attentive and went above and beyond to resolve your delivery issue. We're also delighted that your delivery was smooth and efficient. We truly appreciate your business.
CAS
Excellent overall experience
Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this afternoon at 12:08, eight minutes after our 12-3 p.m. window started. The delivery team (I am sorry I did not get their names) was quick, courteous and very tidy. All in all, it was an excellent overall experience. I would not hesitate to recommend CAS to others.
16 settembre 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Montréal
Hi Lucinda,
We're delighted to hear about your excellent experience, especially during a fridge emergency! It's wonderful that our salesperson was knowledgeable and efficient in guiding you, and that your delivery was so prompt. We're also pleased that the delivery team was quick, courteous, and tidy. Thank you for recommending us!
CAS
Wrong date for delivery when buying
No service in french in QC.
Wrong date for delivery when buying (you have to actually buy the item to have the final delivery date)
No easy refund once I've discovered my item was ready to be delivered 45 days after the promessed day.
Very, very bad service.
4 settembre 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Montréal
Dear Juan Alchourron,
Thank you for sharing your feedback with us.
We are sorry to hear about the difficulties you encountered.
We want to assure you that our sales team in Quebec is bilingual, and we also have a dedicated customer service team available in French to assist you.
To clarify our ordering process on canadianappliance.ca:
- Customers are required to select their region to view in-stock products.
- In-stock items are marked with a blue "In stock (Same/Next day delivery)*" tag.
- After placing an order, customers are prompted to select their preferred procurement date.
Please note that while selecting a date for backordered appliances does not guarantee delivery, we strive to keep all estimated order dates as accurate as possible.
Sincerely,
CAS
Seeba made the experience great
Seeba made the experience great. Honest, professional, knowledgeable and accessible.
4 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Hi Bruce,
We're so pleased to hear that your experience with our team member was great. We appreciate you highlighting their honesty, professionalism, knowledge, and accessibility. Thank you for your wonderful feedback!
CAS
I purchased a fridge whirlpool fo over 2500.00 the first Day I went back to they told store for refund the drawer still don’t work and nobody care the refrigerator has a serions problem now the water
I purchased a fridge whirlpool for $2500.00 and the has problems it’s only 5 days that have it I ask to refund me the money or exchange for another brand they did not reply for a refund or exchange I bought the fridge in confidence because your company would give me satisfaction the fridge Whirlpool that I bought drawers don’t close, water leaks, lost a lot of vegetables because it freezes can’t control the humidity and CAS says it’s working properly what a joke
2 settembre 2026
Risposta di Canadian Appliance Source - Montréal
Dear Mario Dilalla,
Thank you for taking the time to share your concerns with us.
We are sorry to hear that you are dissatisfied with your refrigerator.
According to our records, the unit is fully functional and currently in use.
CAS has already reported the issue regarding the improperly closing drawer to the vendor.
If you still require further assistance, please let us know or contact us.
Sincerely,
CAS
A great place for all your appliance…
A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 stars for all his help and time explaining everything about product ,price and delivery.Thanks to all the C A S team
30 agosto 2026
Risposta di Canadian Appliance Source - Montréal
Hi Shirley,
Thank you for your wonderful review! We're so glad to hear about your positive experience and that our team provided such great service, pricing, and products. We truly appreciate your business and look forward to serving you again.
CAS
Good selection of appliances with lots…
Good selection of appliances with lots of options and price range to choose from. Sales associate (Antonio) was very helpful in making selection. Delivery was timely as planned . And I have been pleased with my purchase so far.
13 agosto 2026
Risposta di Canadian Appliance Source - Montréal
Hi Abi,
Thank you for your wonderful review! We're delighted to hear you found a great selection and that our sales associate provided helpful assistance. We're also glad the delivery was timely and that you're pleased with your purchase. We truly appreciate your business.
CAS
Risposta di Canadian Appliance Source - Montréal
Hi Moshe,
We are so glad to hear that you had such a positive experience with both our sales and delivery teams. We appreciate your wonderful feedback!
CAS
great customer service from Danny!!!
15 agosto 2026
Risposta di Canadian Appliance Source - Montréal
Hi Grace,
We are so pleased to hear that you had a positive experience with our customer service. Thank you for taking the time to share your kind words!
CAS
Company does not deliver as promised
Company does not deliver as promised. Bought a beautiful range, discounted because it was a floor model, still cost +$3000., and was told that installation was included. My model, because there was a danger of tilting dangerously,was supposed to have a back bar brace installed. There was a very large clear note glued to the front, saying that this must be done, danger of death and fire. I had made sure at the store that it would be properly installed, was assured, told not to worry, and sent the salesperson an email right after I was given the delivery date to remind him of the support piece.
Delivery arrives, no piece, delivery guys said don’t worry, piece not necessary. Still a large sticker on front, saying must have support piece.Went on line, turns out by law this was supposed to have been done . Contacted store customer support,first person told me that I would have to take care of it myself. Told me to send all info . Next person was helpful, third person from head office sent an email saying company was not responsible, agreed that I was worried about the danger, refunded me $50. to take care of it myself.
*Did not want or expect to have to take care of installation myself, was promised “white glove “ service.
4 agosto 2026
Risposta di Canadian Appliance Source - Montréal
Dear Gloria Keeney,
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience caused during delivery and for your dissatisfaction with the unit.
Our Aftersales team has processed a refund of $50.00 so that you may source the required part directly.
Please be assured that your feedback has been shared with our management team for review.
Sincerely,
CAS
The product is good
The product is good, the relationship with the company is easy, delivery was quick and efficient.
11 agosto 2026
Risposta di Canadian Appliance Source - Montréal
Hi Pierre-Paul,
We are so pleased to hear that you found our product good, your relationship with our company easy, and that your delivery was quick and efficient. We truly appreciate your business!
CAS
No fuss
No fuss. Walked in, was served immediately. Lots of possible dates for delivery, good prices. In and out in 20 minutes to buy a fridge.
2 agosto 2026
Risposta di Canadian Appliance Source - Montréal
Hi Dominique,
We're so happy to hear that your experience purchasing a fridge was quick and easy, with great delivery options and prices. We appreciate your positive feedback!
CAS
Knowledgeable service
Knowledgeable service . Company keeps you aware of ever step of delivery by emails.
8 agosto 2026
Risposta di Canadian Appliance Source - Montréal
Hi Shelley,
Thank you for your wonderful feedback! We're so pleased to hear that you found our service knowledgeable and appreciated our consistent communication regarding your delivery. We truly value your business and look forward to serving you again.
CAS
I ordered 3 appliances from CAS with…
I ordered 3 appliances from CAS with free in home delivery and installation. The first delivery day, the team was unequipped to install the washer dryer and said they'd return the next day. They didn't. Three days later a new team came to install the washer dryer and told me they couldn't because I was missing parts. I had to go out and buy parts for my washer/dryer and ended up installing it myself. The delivery people were all nice but CAS was not organized and didn't treat their delivery people well. Each delivery person complained that CAS put all the blame on them and refused accountability for any issues. They never issued me a refund for the missing parts, despite the missing parts being confirmed by the second delivery team.
27 luglio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Montréal
Dear Mel,
Thank you for your feedback.
We’re sorry the installation could not be completed during the initial delivery.
That day involved unexpected circumstances, and the team did not have the equipment required to complete the installation, which is certainly not the standard we aim to provide.
We immediately followed up and arranged for our team to return and complete the service.
At this time, there are no outstanding missing parts or refunds pending on the account.
If you believe there is still an unresolved issue, please contact our After Sales team directly at aftersales@caslp.ca so we can review it with you.
Sincerely,
CAS
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