First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Leggi di più
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Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.
Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Leggi di più
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We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Leggi di più
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Informazioni su Canadian Appliance Source - Markham
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4,7
Eccellente
2K recensioni
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The Worst Appliance Buying Experience I Have EVER Had!
What a horrible experience!! 4 Weeks with no working refrigerator - the new refrigerator that was delivered didn't work. Canadian Appliance Source - great job at selling but if anything goes wrong, you're on your own. I had a brand new Frigidaire Professional Series refrigerator delivered on August 10. Plugged it in according to the instructions we were given. By the next evening, all the food in the refrigerator section was frozen and had to be thrown out. Pop cans burst, eggs froze, etc. I went back to the store the next morning. Sorry, they said, you have to speak with our After Sales Dept. That conversation started the ping pong process. Back and forth between After Sales at Canadian Appliance Source, Frigidaire, 2 appliance repair companies and sometimes the sales rep (who by the way was happy to get close to a $4000 sale but was apparently told by management to remove himself from being involved). Our food had to be kept in coolers in our kitchen and at refrigerators in our neighbours' homes. This was a brand new refrigerator right out of the box. No one took any responsibility for doing the right thing and getting us a working refrigerator - they would apologize for my family's inconvenience and send messages to each other about what the process was and why they couldn't do anything and then convey those back to me. Finally, today, September 6, an appliance repair technician installed a part which he said should fix the problem: we'll know in 24 hours if it worked. 4 weeks to the day without a refrigerator. I will never do business with Canadian Appliance Source again and I would suggest to anyone thinking about buying an appliance from them to think twice about giving them your money. We, as customers, deserve way better.
The response from VG at CAS below states that CAS has no way of knowing if a unit if defective and it's up to the manufacturer to deal with operational issues after the sale. I understand that and I would agree if this issue happened later on - the problem is that this unit was delivered not working - basically DOA and I believe that puts a different responsibility on CAS.
9 agosto 2023
Risposta di Canadian Appliance Source - Markham
Hello Tony,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
This is definitely not the experience we wish for our customers to have.
Please note that it is our After Sales Team's responsibility to assist our customers after delivery.
We apologize for the misunderstanding that might have took place with your salesperson.
Please note that we have no way of knowing if an appliance is defective as we receive them sealed from the manufacturer and they are only unboxed and tested after delivery.
All functional issues are subject to the manufacturer's warranty and as such, the manufacturer will send their own factory-licensed technician to inspect the issue.
We apologize for the delay you had to experience to have your fridge repaired.
We can see that our After Sales Team sent an email to you in regards to compensation.
Please respond to the email for further assistance.
Thank you kindly,
VG
CAS
Good sale and after sale service
Good sale and after sale service. One drawer of the new fridge was damaged and I emailed the company. They dealt with it right away with respect and I was very impressed. Good job!
26 agosto 2023
I bought
I bought, 8 items and asked for delivery i can be there only in morning, but now they just text me for 2 to 6 pm which i cancel it
2 settembre 2023
Risposta di Canadian Appliance Source - Markham
Dear Behnam,
Thank you for your order review.
please understand the routing/time windows are completed by our delivery carrier and not CAS. Time windows are created based on what delivery locations our carrier is going to on a particular day.
You can monitor your order more effectively and find out when it will arrive if you click on the link below.
https://www.canadianappliance.ca/delivery/index
PS
CAS
excellent sales rep service and delivery process is clear and efficient
yes. very good customer service
21 agosto 2023
Second time customer ...
Second time customer .... all Good and will return .... salesman was great.
24 agosto 2023
Very knowledgeable staff and quick…
Very knowledgeable staff and quick service
All was delivered as promised!
22 agosto 2023
They were very friendly and efficient
They were very friendly and efficient. Delivery is great!
20 agosto 2023
Be aware of Delivery Dates and Store Pick up Hours
I ordered fridge, stove, microwave and dishwasher together. Seemed fine. Came in a week or so. But forgot to buy stove hood and guy maybe should have reminded me. Called back and got a discount but not the same. Was told it would arrive at the local CAS store on Tuesday but when I called the store they said that they were SHIPPING on Tuesday. Slowed us down. Then went Sunday to pick up and when I arrived they said no pick ups on Sunday or Monday. Went Tuesday morning and was told - pick ups weren't at 10 when store opens but at 10:30 am. Luckily, the guy was there and was good enough to help.
13 agosto 2023
Great service
21 agosto 2023
Wrong sizes
Our purchase was complicted by the fact that we ordered sizes of our applinces that would not fit into the space alowed. The exchanging of the appliances and crediting and debiting for the exchange was flawlless and efficient.
21 agosto 2023
Great service very helpful made our…
Great service very helpful made our experience very easy
19 agosto 2023
We deal with Johnny and he is always…
We deal with Johnny and he is always amazing and accommodating. The service was fast and efficient and we are very happy.
22 agosto 2023
Naveed the sales Rep was excellent in…
Naveed the sales Rep was excellent in giving us the right choice of product and efficiently handling the order in completion.
23 agosto 2023
Andrew has a good customer service
Andrew has a good customer service. Delivery staff are well trained and professional standards.
21 agosto 2023
Good Sales Representation and quick…
Good Sales Representation and quick answers when one of the Appliances, our Microwave NEW needed a replacement motor.
21 luglio 2023
sale representative nice and polite
sale representative nice and polite. price reasonable.
response fast. next day delivery appreciated.
21 agosto 2023
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