Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... Leggi di più
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They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
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So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
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Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - London
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
- 5192664533
4,4
Eccellente
2K recensioni
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Worst customer service I have ever…
Worst customer service I have ever received. Very unorganized and keep putting you off for any type of communication.The only positive was our salesman Adam, very knowledgeable and great to deal with
2 luglio 2023
Risposta di Canadian Appliance Source - London
Dear Dean & Leigh-Ann,
Thank you for taking the time to share your feedback.
We would very much appreciate your feedback on the above rating and how we could have done better.
Would you please contact our After-SalesTeam at casreviews@caslp.ca to provide more information as to how we could improve our service for future reference?
Our sincere apologies for your experience.
Thank You,
W.L
CAS
Great customer service
The sales agent explained details about product, and was patient with us. She paid attention to the details and found us what we wanted at a great price. Will definately buy another product from same store/ location. Great customer service!! Exceptional!!
2 luglio 2023
Save yourself, don't buy from CAS
CAS are a company that misstates the truth, DO NOT BUY FROM THIS COMPANY!
I bought a wall oven on advice that turned out to be tiny and not a fit for my kitchen. I informed Anna Facciorusso, my contact and senior sales agent. I requested a suitable wall oven which we found and she stated that was indeed in stock. On Canada day she called me and then stated that actually it had been sold, though she could not give me a date when it was sold. I knew that basically that she had been mistaken telling me that it had been in stock.
If I exchanged the oven for another from CAS then they would only charge me a 20% 'restocking' fee. I pointed out that Anna had informed me that a new oven ( that would fit) could take up to two months to arrive!
So CAS is expecting me to be without an oven for up to two months??? Seriously?? To cap it all 'after sales' informed me today that the oven had not been in stock and they are now demanding 25% 'restocking' fee.
At CAS, Anna informed me that she has no communication with 'after sales' and vice versa.......don't they all work for CAS????
Everyone at CAS shirks responsibility for actions, and of course you, as customer, are the one impacted.
I have purchased before from CAS.....but never again.
CAS in their reply, are again misstating the facts, a nicer way to say they are lying. No specifications were discussed prior to ordering, and I was specifically told by Anna that the Fulgor was In Stock, but she then backtracked after I learned that it had been ‘ sold’ and she did not know ‘when’. CAS are a pack of lies and carry on lying instead of apologizing!!!
Again, Do Not Purchase from this outfit,
4 luglio 2023
Non scritta su invito
Risposta di Canadian Appliance Source - London
Dear Stephen William Ayers,
Thank you for taking the time to share your feedback with us.
We are sorry to learn about your experience. This is certainly not an experience we wish for our customers to have.
Please understand that the specifications for this unit are discussed at the time of purchase and unfortunately, as the appliance has been unpackaged, we are no longer able to sell this as a brand new item.
As such, the restocking fee is applied. My apologies for any inconvenience.
Furthermore, note that Fulgor Milano appliances are special orders which need to be placed on a special Purchasing Order with the manufacturer as they are considered Premium Brand Appliances.
Once again we apologize for any inconvenience caused due to this.
Thank you,
CAS
T.B
Everyone we delt with were great
Everyone we delt with were great, helpful and professional
26 giugno 2023
They tried to accommodate what I needed…
They tried to accommodate what I needed and the time frame I need it in . They were pleasant.
24 giugno 2023
Very timely delivery
Our purchase arrived on time on the delivery date we were expecting. The whole purchasing experience was very smooth!
17 giugno 2023
Excellent Service
The sales rep (Adam Abiuso) provided us with excellent advice and narrowed down selections for a refrigerator that would fit our space and needs. He saved us a lot of time.
17 giugno 2023
Wonderful from beginning till end!
22 giugno 2023
good service
good service. Only thing is address should have been accurate for delivery
15 giugno 2023
Top notch service from start to finish
Top notch service from start to finish! Adam was very helpful finding a freezer that not only fit my budget but also met all our needs! It was delivered to the London location as expected! The staff that were onsite when I picked it up were very friendly and helpful! All in all a perfect experience, thank you!
21 giugno 2023
The salesperson was fantastic!
The salesperson (Adam Abiuso),that I spoke with, was extremely knowledgeable and helpful with our microwave purchase. He was not pushy and did not use pressure tactics to make a sale. I would highly recommend him to anyone who is looking for an appliance. I plan on taking him up on his suggestions for a stove as well. The pickup process was equally pleasant as well.
20 giugno 2023
Salesperson Alexander Cote was easy to…
Salesperson Alexander Cote was easy to deal with and very efficient communicating. Would use him for any future appliance purchases.
18 giugno 2023
Exceptional customer service by Adam…
Exceptional customer service by Adam and excellent pricing
17 giugno 2023
Excellent
Very professional and efficient purchase.
Offered extended service plan and delivery without any pressure.
Very happy with our new Jenn Air Electric Range.
Will definitely purchase our next major appliance from CAS.
9 giugno 2023
Excellent online assistance
The website is easy and very convenient to use... love the ability to chat to a salesperson while viewing the site. I was quoted a better price then shown, emailed an invoice and was able to complete and pay for the order easily.
16 giugno 2023
Alex was professional and friendly and…
Alex was professional and friendly and also very efficient and helpful every step of the way.
15 giugno 2023
Happy Customer
The sales person was very knowledgeable and helpful without being pushy in any way. Delivery staff was on schedule , polite, efficient. They went above and beyond to what was required of them, and it is greatly appreciated.
15 giugno 2023
Fantastic price, Expert advice, Quick delivery
Adam Abiuso was a pleasure to deal with! We started our search online and then went to the showroom to make our final choice. Adam was so knowledgeable, listened to what we were looking for and helped us to quickly narrow down our choices given the features we wanted and the space we had for our new refrigerator. In the end, with his input, we chose a model and brand that we hadn't even considered - and we couldn't be happier! The price was much lower than expected, with free delivery, free disposal of our old appliance and a great warranty. Best of all, we ordered it on a Wednesday and it was delivered on Saturday morning.
14 giugno 2023
The salesperson was very good.
20 maggio 2023
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