Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Adam was very helpful choosing the right appliances and offer options. They have been very accommodating while our renovations have been going on and delivering delays. Communication was always effi... Leggi di più
L'azienda ha risposto
They brought the new refrigerator into our home set it up, connected the water line and took our old one along. All the work was done cheerfully and swiftly.
L'azienda ha risposto
So far excellent customer service. Paz and Adam have gone above and beyond. We're just getting to the delivery which should be an easy.
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Adam was wonderful. I typically avoid shopping anywhere that has sales people that get commission. I find many of them pushy and it annoys me to no end. Adam was not pushy at all, he gave us all the o... Leggi di più
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Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
1230 Wellington Rd., Unit 110, N6E1M3, London, ON, Canada
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With space issues and needing a fridge quickly, Adam Abiuso at Canadian Appliance Source in London spent considerable time with us to find a fridge that was in stock and filled our needs. Availability was our biggest challenge in our fridge search and we were very impressed with the In Stock inventory at Canadian Appliance Source.
The CAS put a package together that was too hard to walk away from. They had the inventory in stock.
Very helpful when I was in the need for a new dishwasher in a hurry. Accommodated as promised.
We knew what we were looking for so our transaction was very quick. We did notice that our surname was spelled incorrectly on our sales receipt but Customer Service changed it immediately and sent us a new receipt for warranty purposes. The freezer was delivered when promised and is working perfectly.
Was shown various appliances to suit what we needed, questions were asked and easily explained and answered, from the first Anna was excellent to deal with, looking forward to appliances arriving
Soon as we went into the store the salesman was over helpful couldn't do enough to help and the delivery guys were just as helpful took out my old washer and brought in the new one with no problems at all very friendly and polite thank you very much Lorna Lamoreux
Fridge came with dents in it. Delivery guys were unprofessional and rude and did not want me to check the fridge for damages before I accept it. They just wanted to drop it off and leave. Disappointed in CAS for hiring such a terrible delivery company
Explain what we were looking for a stand up freezer for the garage. The salesman recommended a unit with a price better than advertised. The delivery were also great guys
The salesperson was helpful and understood our needs. The delivery service was not the greatest and if it had have been myself instead of my husband home for the delivery, it would have been a disaster.
Overall I am satisfied with the experience. The whole process was quite slick.
Easy to purchase. The sales person was great. Everything went well and smooth.
The representatives that delivered the fridge were very professional, careful & very courteous. No complaints at all.
Very professional and straight forward sales staff
Adam helped me select the right appliances for our needs. He’s very knowledgeable about the various products, patient and easy to work with!
We had a very helpful and knowledgeable sales consultant. He was honest about the products and understood what we needed. Also, the selection was good and the pricing was excellent.
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