Canadian Appliance Source - Langley Recensioni 

1230
TrustScore 4.5 su 5

4,5

19860 Langley Bypass, Unit 120, V3A4Y1 Langley, BC, CA


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Valutata 5 stelle su 5

Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white gl... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I knew what I was looking for, but I wanted to find out what LG dishwasher the would recommend. Harry showed me the possibilities, and started with previous year's model, explaing the differences bet... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni su Canadian Appliance Source - Langley

Scritti dall'azienda

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informazioni di contatto

  • 19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada

  • 6045343059

4,5

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TrustScore 4.5 su 5

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4,5

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(1230)

7680 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

So far, so good

I spoke with an agent, Christina, who couldn't have been more helpful. We discussed several options for me to condsider. I explained exactly what I wanted and she as able to match up an appliance which met each of my desired criteria. Delivery time is a bit long, but anything availale earlier was not suitable to my needs. I now have an appliance on order so I can't evaluate any further until it arrives and is installed. So far, very pleased with the customer service.

19 agosto 2023
Valutata 5 stelle su 5

From start to finish the customer…

From start to finish the customer service was exceptional. Delivery time was accurate. So far our stove looks great and can't wait to start cooking on it. Our sales representative was honest, and knowledgeable. This is our second purchase with Canadian Appliance Source and will continue on future purchases.

18 agosto 2023
Valutata 1 stelle su 5

Did not reference important operational…

Did not reference important operational parts that needed to be ordered at same time in order for the machine to function properly.

As a result, I had to source the additional part myself and pay for two separate installations instead of one.

8 agosto 2023
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Risposta di Canadian Appliance Source - Langley

Hi Jleon,

Thank you for taking the time to share your feedback.

Please advise all installation tools and parts needed for the product are shown on the installation manual which is available on our website and send to the customer via email,

We do recommend customer to go over the requirement as the steam hose is sold seperately.

Thank You,
W.L
CAS

Valutata 5 stelle su 5

We ordered online

We ordered online. It was quick and friendly and most importantly, after price comparisons… got the best deal.
Delivery was smooth and incredibly efficient.

1 agosto 2023
Valutata 5 stelle su 5

LG Column fridge / freezer

Good sales and delivery. Only glitch was being told by sales that old appliance being replaced could be taken away for $20 fee, but finding out later it was too big for them to handle. It would be useful for sales reps to have that information correct. Maybe specify maximum size and or weight allowed.

15 luglio 2023

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