I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... Leggi di più
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Thoroughly happy with all my new appliances. Thanks to Uves Rajput for all his help in selections and follow through with deliveries.
It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy w... Leggi di più
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I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I ha... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Halifax
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4,7
Eccellente
2K recensioni
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The Halifax location allows shipments to Newfoundland
Although they do not ship to Newfoundland, they were willing to allow Day and Ross to pick it up from their warehouse. E-mail correspondence was excellent and prompt.
17 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear our team provided excellent and prompt email support and was able to accommodate your pickup through Day and Ross despite the shipping limitation.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Knowledgeable and courteous sales…
Knowledgeable and courteous sales person. Very efficient and courteous delivery people. Was kept informed every step of the way on status of my order. Excellent company to deal with in all regards.
18 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi,
Thank you for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our sales and delivery teams provided knowledgeable, courteous, and efficient service, and that you were kept informed throughout the entire process.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Prompt Customer Service
My washing machine broke suddenly. I had my new washing machine within 24 hours after coming into Canadian Appliance Source. Service was great.
24 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi,
Thank you for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our sales and delivery teams provided knowledgeable, courteous, and efficient service, and that you were kept informed throughout the entire process.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Good service in store by sales…
Good service in store by sales associate, delivery as scheduled, those delivering were knowledgeable in removing old fridge and bringing in new fridge.
Overall very good experience.
14 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hello Sybil,
We’re glad everything went smoothly for you!
Looking forward to seeing you again soon.
Warmly,
CAS
Your representative Salma Maliha Maisha…
Your representative Salma Maliha Maisha in Halifax was great. Very professional and did great follow up with delivery details.
19 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hello Susan,
We’re delighted that Salma could assist you so effectively and keep everything on track with your delivery. It’s always our goal to make the process smooth and stress-free. We look forward to serving you again in the future.
Kind regards,
CAS
The guys did a great job bringing the…
The guys did a great job bringing the new fridge in and taking the old one out on a snowy day!!!!
Thanks so much to the guys!
19 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hello Ron,
We’re thrilled the team could make moving your fridge smooth, especially in that snowy weather! They’ll be happy to hear your appreciation.
We look forward to helping you with anything else you might need down the road.
Cheers,
CAS
Risposta di Canadian Appliance Source - Halifax
Hello Sandra,
We’re thrilled everything worked out smoothly with your appliances! It’s great to hear our team could provide the guidance you needed. Can’t wait to welcome you back to the store.
Warm regards,
CAS
Answered all my questions before…
Answered all my questions before purchase. Pick-up easy and straight forward
12 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Francine,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear all your questions were answered and that the pick-up process was easy.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Risposta di Canadian Appliance Source - Halifax
Dear Nusrat,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and regret that it did not meet your expectations.
We can confirm that your order has been cancelled and the refund is currently being processed. Depending on your financial institution, it may take a few business days for the funds to appear in your account.
We apologize again for the inconvenience and appreciate your feedback.
Sincerely,
CAS
TJ was very knowledgeable and a great…
TJ was very knowledgeable and a great source of insight when we were looking for appliances for our new kitchen.
10 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Kiran,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that TJ provided knowledgeable guidance and valuable insight while helping you select appliances for your new kitchen.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Trenor Anes gave us excellent service…
Trenor Anes gave us excellent service and very knowledgeable.
10 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Gloria,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Trenor Anes provided excellent service and shared his knowledge to make your experience smooth.
We’d love the opportunity to serve you again in the future, and if any friends or family are in need of appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Uves was very helpful and got us the…
Uves was very helpful and got us the appliance we were after. The follow up was great and took the time to ensure we were happy. Just following up for a PDF for how to work the control panels etc and I'm certain he will respond.
14 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Joe,
Thank you for your kind review! We’re thrilled to hear that Uves helped find the appliance you wanted and that his follow-up ensured you were completely satisfied. We’re confident he’ll assist you with the PDF for the control panels as well.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
For the first time I made a significant…
For the first time I made a significant purchase over the phone. It all went so well with the exception of the price. The salesman was unable to give me the price that was quoted a few months previous.
6 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Sheila,
Thank you for your kind review! We’re thrilled to hear that Uves helped find the appliance you wanted and that his follow-up ensured you were completely satisfied. We’re confident he’ll assist you with the PDF for the control panels as well.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
We have dealt with Trenor Anas on a…
We have dealt with Trenor Anas on a number of occasions and have found him extremely helpful. With his help everything has moved along smoothly with our orders
11 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi,
Thank you for your kind words! We’re delighted to hear that Trenor Anas has been consistently helpful and has made your orders run smoothly.
We truly appreciate your ongoing business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Challenge with Cancelling Orders
Over the course of six days, I made two attempts to cancel an order by sending emails. Despite these efforts, the order was never cancelled, and I did not receive any response to my requests. This lack of communication left me feeling ignored and frustrated.
To improve the customer experience, there should be an option on your website that allows users to cancel orders directly. In today's virtual world, the process of cancelling an order online should be straightforward and uncomplicated.
Challenge with cancelling orders
16 marzo 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Halifax
Dear Customer,
Thank you for your feedback. We are sorry to hear about the inconvenience you experienced.
For security reasons, we do not offer order cancellations directly through our website; these must be processed by calling our Customer Care team.
While we did not receive an initial email from you, our Aftersales team reached out on March 17th via voicemail and follow-up email.
We can confirm that your order has been canceled and a refund has been issued.
Sincerely,
CAS
Horrible delivery service. Not impressed at all, negated rhe very positive sales process
Ordering the appliance and the sales process was great. Sales lady was awesome and very professional.
Delivery was horrible. The appliance was for a rental unit and me and the tenant were given a timeframe of between 1:30 and 4:30. There was no communication, and I called to get an update around 6:15 pm and there was none and no follow up phone call. Delivery showed up around 8:30 at night, after the tenant had taken all agternoon off of work to be arouns since I couldn't. She was so frustrated, and when they started to flip the door and it wasnt going ao good, she just asked for them to leave because it was getting closer to 9 PM.
CAS dictated the time frame for delivery and completely missed the mark on that with no communication.
13 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Dear Matt Smith,
Thank you for taking the time to share your feedback. We’re glad to hear that the sales process was positive and that our sales associate provided professional service.
We are very sorry to hear about the delivery experience and the frustration it caused for both you and your tenant. We apologize that the delivery arrived significantly later than expected.
Occasionally, unexpected delays on the delivery route can occur, but we recognize that better communication should have been provided in this situation. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Sincerely,
CAS
My freezer broke down and I needed one…
My freezer broke down and I needed one quickly to save my groceries. I was able to go to the outlet then the warehouse and pick up a new one within the hour
Excellent service from sales person .
10 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Emily,
Thank you for sharing your experience! We’re thrilled that our team was able to help you quickly and that you could get a new freezer within the hour. It’s wonderful to hear that our sales staff provided excellent service during this urgent situation. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Prompt and informative
We were glad to find exactly what we were looking for and had prompt informative service
10 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Rob,
Thank you for sharing your experience! We’re delighted that you found exactly what you were looking for and that our team was able to provide prompt and informative service. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
Everything about my experience was…
Everything about my experience was seamless--great service from Trenor Anes, great delivery team. Very happy with my purchase.
9 marzo 2026
Risposta di Canadian Appliance Source - Halifax
Hi Carol,
Thank you for sharing your experience! We’re thrilled to hear that Trenor Anes provided excellent service and that our delivery team made everything seamless. It’s wonderful to know you’re very happy with your purchase. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
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