Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... Leggi di più
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I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... Leggi di più
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To begin with, my sales rep was SPECTACULAR. This was honestly the quickest purchase I've ever made, we told her what we want, the dimensions of the space, and she showed us exactly what we were hopin... Leggi di più
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Was so surprised went into store and my new fridge and stove was in my kitchen next day, sales lady was very helpful and nice and the two delivery guys set upthe appliances, careful not to scratch an... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Gatineau
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canada
- 8197701788
4,4
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Merci Ça été apprécié de travailler…
Merci Ça été apprécié de travailler avec toi
2 gennaio 2024
Non scritta su invito
La représentante des ventes était très…
La représentante des ventes était très efficace et acceuillante.
Par contre, nous aurions vraiment apprécié que le livreur puisse nous parler en français.
3 settembre 2023
We're happy with our appliances, but...
We're happy with our appliances, however very disappointed by the delivery service. The delivery guys pressured us for a "good tip" because they said that we could ask for a "refund" on the price we paid for the pipes and give them the money we would save... Then when we called the seller, he said that he would not reimburse us for the pipes because it was a "price adjustement"... we did not understand anything, but we sure did feel fooled.
18 agosto 2023
Satisfait de nos achat
Le service a ete impeccable et juste qu'a date, j'ai recu toute en bon temps.
8 settembre 2023
Agents attentifs et connaissant des…
Agents attentifs et connaissant des produits. Seul bémol est votre structure de livraison. Un peu dispendieux et pas trop flexible!
7 settembre 2023
Very good experience
I was greeted with a smile. Was given a few tips how to carry the item. My kind of store
25 agosto 2023
Samantha nous a fourni de précieux…
Samantha nous a fourni de précieux conseils sur le choix de nos appareils. Elle connaît très bien les produits et a su répondre à toutes nos questions. Son service à la clientèle est digne de mention!
3 settembre 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Not as promised
When dealing with your sales associate I was told the oven would be in "in two to three weeks". Now we are being told it will not be in until October sometime. I would have looked for another option for my mother. It is in my opinion that your representative was deceptive. I am looking for wall ovens for my own home and will not be looking to purchase it from your company.
17 agosto 2023
Risposta di Canadian Appliance Source - Gatineau
Hi Vanna,
Thank you for taking the time to share your feedback.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
We have checked the order and the manufacturer has updated us that the unit is arriving next week September 12th.
Once the product has arrived, we will be able to assist you in scheduling the delivery.
Thank You,
W.L
CAS
took to much time to get it
18 agosto 2023
Risposta di Canadian Appliance Source - Gatineau
Hi Marc,
Thank you for your review.
Please note that the item you have purchased is not in stock.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
I just needed a new washing machine.
I just needed a new washing machine.
Got some recommendations from the salesperson, picked one, was delivered the next day.
31 luglio 2023
Samantha m'a bien conseiller lors de…
Samantha m'a bien conseiller lors de l'achat. Les livreurs ont bien performés malgré l'espace restreint sans rien endommager.
20 agosto 2023
quality of service
24 agosto 2023
J'ai eu une très belle expérience…
J'ai eu une très belle expérience d'achat en débutant par notre vendeur Mathieu qui nous as bien conseiller. Et le service à la clientèle à l'entrepôt lors de la récupération de la cuisinière a été également très bien. Courtois, rapide et respectueux.
24 agosto 2023
excellent service
22 agosto 2023
Super mes Electros LG!
À date j’ai pu utilisé mes nouveaux électros LG & je suis très satisfaite.
L’achat c’est très bien passé. J’avais fais des recherches un peu d’avance & mon choix c’était bien arrêter sur la marque LG.
Notre représentant Yvonne Mutega m’a aidé avec le modèle à prendre. Elle a ete très gentille & professionelle lors de la vente de mes èlectros. J’étais très contente de les reçevoir ci rapide (2 jours après).
J’ai reçu plusieurs avis (courriels, textes) pour la date, heures de livraison.
Les gens qui ont fait la livraison, & l’installation des nouveaux électros en plus de sortir mes vieux électros etaient super. Ils ont fait attention aux murs, rien laissé derrière eux. En plus d’etre très gentil.
Merci du bon service!
29 agosto 2023
Extremely knowledgeable and efficient…
Extremely knowledgeable and efficient salesperson and pleasant as well who anticipated questions and gave just enough details and even helped with the request for installment services. : goes far beyond the current salespersons' interactions, and in French too, which is not the case with this survey...
21 agosto 2023
MARVELLOUS
I don’t know if all your sales rep. are as well train but Matthew in the store where I bought my fridge is the nicest representation of your company.
Merci, Guy
26 agosto 2023
Vendeur très sympathique
Vendeur très sympathique, aucune pression, efficace... Inspire confiance...
25 agosto 2023
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