Canadian Appliance Source - Etobicoke Recensioni 

AVOID Canada Appliance Source!

I purchased an LG refrigerator from CAS and had it installed in mid-July 2026. In late August 2026, we discovered a water leak caused by a pinhole in the refrigerator’s water line which CAS installed. The fridge is installed in a recessed wall cavity and had not been moved or handled since installation, so this was clearly not an issue caused by normal use.

I contacted Canada Appliance Source on Thursday, August 27, 2026 to ask for assistance. When I followed up on Friday, I was told that only one business day had passed and that I should expect a response within two business days. CAS advertises that it is open seven days a week, yet by Monday I still had no meaningful resolution or support. I called them on Monday again and requested for an expedited resolution before I make an escalation with relevant bodies. I also followed up with an email. Today is September 1, 2026 and I have not heard back from them at all. This company has no regard for what we experience.

What is particularly disappointing is that this appliance was only installed about six weeks earlier. When you purchase a major appliance, the customer experience should not end once the product has been delivered and paid for. A retailer should be willing to help a customer navigate an obvious problem with a recently purchased appliance, particularly when there is documentation of the purchase and installation.

I expected much better after-sales service from Canada Appliance Source. Selling the appliance is only one part of customer service; how a company responds when something goes wrong is just as important. I have given them several days to provide support so I have no choice but to make my reviews public in all possible avenues and escalate with BBB and Customer Protection Ontario.

Unfortunately, based on my experience so far, I cannot recommend CAS for after-sales support. IN FACT, I STRONGLY ASK YOU TO AVOID THEM AT ANY COST!

Excellent customer service and experience

The staff was quick to help and the whole process from order to delivery was seamless.

Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was honest, and efficient in getting the dishwasher ordered and delivered within a few days. The price was also slightly better than other stores. Would definitely recommend him and the Etobicoke store if you are shopping for a new appliance. Thank You Hetish and Canadian Appliance.

We were very satisfied with delivery despite having a complicated situation for stairs. At our request they brought a 3rd delivery person and no damage to our home and fully installed and ready to use!

Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to rest for 4 hours before plugging it in, which cost me good spoilage, or that the delivery people wouldn’t take away the wrappings/styrofoam for the new fridge.
Re the fridge, it felt not cold enough so I bought thermometers and these indicated the fridge was only cooling to 43 degrees though the temp was set for 37. I have lowered the setting in the hope it will reach 37 as is recommended for food safety.
Soooo. I will raise the review to a 3 if the temp adjusts.

The combination of online shopping and in store shopping was perfect. I could first view gas stoves on line, choose what I liked, and then go to the store to see them. Though technically, I could have just as easily bought on line. Hitesh Gulati was very helpful. No pushy sales. Scheduling the delivery was convenient and my old stove was taken away.

The sales is very helpful and knowledgeable.

The delivery guys were awesome very careful and really accommodating.

They were able to help me find and deliver a replacement Fridge/Freezer within 24 hours. They had what I needed and delivered the next morning after purchase. Staff was knowledgeable and helpful. Pricing is competitive. I would fully recommend and will use them the next time any of my appliances goes.

We bought our Samsung fridge understanding that it would take 2 weeks for delivery. After almost 5 weeks of almost no communication and little response to our inquiries we finally purchased another model that was in stock. Everything after that went smoothly and efficiently. We would have appreciated more open and honest dialogue so we could have made an alternate choice sooner.

Excellent sales rep Naved Islam. Great price. Fast delivery. Top marks!

We love this our salesperson! Melvin he was very informative and told us everything we needed to know

Delivery service
Call ahead of delivery
Professional assistance in store setting

The delivery/installers were fantastic. No complaints there at all. Our sales person, Melvin Gonsalves, neglected to point out that we needed to mearsure the length of our dryer vent hose. So the one the men brought was too short and they were unable to install. So we had to do it ourselves. Simple mistakes like that leave a bad impression. Details, even simple ones, are what give a company a good reputation for thoroughness and professionalism.

Great service all around!

I am writing to formally express my disappointment with the service I received regarding Order T4048945 at the Etobicoke location.

Unfortunately, my experience with the salesperson was very disappointing and did not meet the level of professionalism or customer service I have come to expect from Canadian Appliance. I felt that the salesperson was not transparent with me regarding the pricing and discount. I was quoted a higher price by this salesperson, while the online sales representative, Anna, provided me with a lower price. When I questioned the difference, I was told that I had already received a discount, which I found concerning because the pricing information did not appear to be consistent.

I have been a regular Canadian Appliance customer, which makes this experience particularly disappointing. I have previously expected professional, honest, and respectful service, but unfortunately, that was not my experience this time. I actually wish I had completed my purchase through Anna, as she was professional, helpful, transparent, and provided me with a better price.

I was also very concerned about the conduct of the installation team. During the installation of my washing machine and dryer, the installer asked for beer while he was working. I found this highly inappropriate and unprofessional. I would appreciate clarification regarding whether this type of conduct is consistent with your company's expectations for employees or contractors working in customers' homes.

Another issue was the lack of follow-up from the Etobicoke location. I was told that someone would call me, but I never received the promised call. If a customer is told that they will be contacted, I believe the company should follow through. Failing to do so creates a very poor customer experience and gives the impression that the customer's concerns are not being taken seriously.

I am also concerned about the overall quality of service I received and whether sufficient training and supervision are being provided to staff at this location. I believe employees representing Canadian Appliance should demonstrate professionalism, honesty, courtesy, product knowledge, and respect toward customers.

I am not writing this complaint simply to criticize the employees. I am providing this feedback because I have been a customer and would like to see Canadian Appliance maintain the level of service and reputation that customers expect from the company.

I would appreciate it if management could review my experience, including the pricing discrepancy, the salesperson's conduct, the installation team's behaviour, and the lack of follow-up from the Etobicoke location.

I would also appreciate a response explaining how these concerns will be addressed. I hope Canadian Appliance will take this feedback seriously and use it as an opportunity to improve staff training, customer service, and accountability at this location.

Thank you for taking the time to review my concerns. I look forward to hearing from management.

We recently purchased replacement double wall ovens from Canadian Appliance Source, and the entire experience exceeded our expectations.

Miranda Stuckless was outstanding from start to finish. Her product knowledge was exceptional, and she took the time to understand exactly what we needed. Replacing existing double ovens isn’t always straightforward, but Miranda ensured we found the perfect fit for our cabinet opening. She carefully compared the different brands and models, explained the pros and cons of each, and answered all of our questions. Thanks to her expertise, choosing the Bosch Benchmark double ovens became an easy and confident decision.

The delivery and installation were just as impressive. Everything was coordinated perfectly, arrived on time, and the installation was seamless. The installers were professional, efficient, and left everything clean. It was a completely hassle-free experience with no headaches.

It’s refreshing to receive this level of customer service. Thank you, Miranda, and the team at Canadian Appliance Source, for making what could have been a stressful purchase such a smooth and enjoyable experience. I highly recommend both Miranda and Canadian Appliance Source to anyone looking for new appliances.