Delivery was excellent, they arrived when they said they would. Professional and friendly. Sales l was not impressed, the sales guy kept rubbing his backside which turned me off compared to the last e... Leggi di più
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Sales process with Vicky, and up to and including delivery of our new dishwasher went very smoothly. Unfortunately there was some minor damage to the dishwasher once unpacked. The after sales proces... Leggi di più
L'azienda ha risposto
The entire team from sales to delivery to installation were fantastic. All companies could learn a few things from your business model. All our questions were answered and we were treated with respect... Leggi di più
L'azienda ha risposto
It was easy and you did what you said you would do. The salesman was friendly and updated me regularly between sale and delivery. Delivery guys were on time, friendly and efficient. All good!
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Edmonton North
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
17235 105 Ave. NW, T5S1G4, Edmonton, AB, Canada
- 7808006997
4,7
Eccellente
702 recensioni
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Very helpful
Mr. Klause provided excellent customer service. He recommended an exceptional fridge for me. I will be a return customer.
30 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hello Adam
Thank you for choosing us for your purchase and for recommending our team. We look forward to working with you again on your next upgrade!
Kind regards,
CAS
Great service and perfect delivery
Great service and perfect delivery - would recommend to anyone looking for appliances.
5 luglio 2026
Risposta di Canadian Appliance Source - Edmonton North
Hello Ellen,
We are absolutely delighted that your delivery went perfectly and that you would highly recommend our team to others.
We look forward to welcoming you back to our Edmonton North location whenever you need us!
See you next time,
CAS
If I could give half a star!!!
If I could give half a star!!!! I had ALL my appliances picked out, the lady did not have to lift a finger in showing us appliances. We chose this place as they did delivery, and some installation, reviews seemed okay. We go sit down to order, everything is great she tells us to go shop around and if there is a better price she will match (then got mad when I did just that cause $13,000.00 is a lot of money). Once we got everything ordered, we confirmed our delivery location and when they deliver as we live out of town. Finally it was the day, well they sold our dryer on us, now order from manufacturer. Then past the delivery date and we have two wait two weeks. So fine, we choose to wait. Then my dishwasher goes order from manufacturer and won't be available until August 1st. We call to ask what is going on, they told us they don't hold appliances (even with a deposit) and the next delivery time is end of July. We said we would cancel our order as this to us is unacceptable, the manager told us to go right ahead as it didn't matter to her. We ended up cancelling all but 3 items as they were there and I needed them, but my husband had to go pick up. They proceeded to tell him there was no one to help load as it was a storefront not a warehouse so he asked someone from work. When they showed up there were guys waiting on a loading dock to help load. NEVER again would I go there or recommend.
2 luglio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Edmonton North
Dear Elyse,
Thank you for taking the time to share your feedback with us.
We sincerely regret that your experience with Canadian Appliance Source did not meet your expectations.
Please be advised that at the time of purchase, our Sales Team provides the most accurate information available regarding expected timelines and estimated arrivals.
However, we cannot always anticipate when a specific model may be impacted by unexpected manufacturer delays.
Additionally, as we receive inventory from various vendors daily, processing times can vary.
We apologize that we were unable to fulfill your requirements on this occasion, and we hope you were able to secure the necessary appliances elsewhere.
Sincerely,
CAS
AP is the best company to buy from when…
AP is a great business to buy from when you need an appliance. From the friendly customer service to the accurate and on time delivery, everything goes exactly as stated. They also have the best prices around. When delivered, the guys are respectful and careful and even hooked up the waterline line before pushing the fridge I. Wouldn’t buy an appliance from anywhere else
27 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hello Shirley
We are so pleased that everything went exactly as promised and that our logistics team took such meticulous, respectful care during the setup.
We look forward to working with you again in the future!
All the best,
CAS
Risposta di Canadian Appliance Source - Edmonton North
Hello Joel,
We are pleased that Eduard and our logistics crew were able to ensure your order arrived precisely on time.
We look forward to welcoming you back to our Edmonton North location whenever you need us next!
Many thanks,
CAS
Hailey is professional and answered all…
Hailey is professional and answered all our questions. She also helped us after the appliances were delivered to make sure we were satisfied with our purchases.
Thank you Hailey.
30 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hello Pat and John
We appreciate you highlighting Hailey's dedicated professionalism and her thorough follow-up care after your items arrived.
We look forward to welcoming you back to our Edmonton North location down the road!
Warmest regards,
CAS
I knew what I wanted and the sales team…
I knew what I wanted and the sales team got me the price I was happy with
21 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Matt,
We're so glad our sales team was able to help you find exactly what you were looking for at a price you were happy with. Thank you for your positive feedback!
CAS
They knew their products
When your fridge stops working time is of the essence.
We also had a space limitation which narrowed our options. Nick Brady at Canadian Appliance knew his appliance details and what was in stock ready for delivery. Thanks for Great customer service! We love our new fridge.
27 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Catherine,
Thank you for your great review and for choosing CAS! We're glad Nick Brady was able to quickly help you find the right fridge that fit both your space and timing needs. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new fridge!
CAS
Fast Delivery
I got my purchase faster than expected. Plus seemly delivery and a helpful staff (Marc)
25 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi,
Thank you for your kind review and for choosing CAS! We're glad to hear your purchase arrived faster than expected and that Marc and our delivery team provided helpful, seamless service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
Risposta di Canadian Appliance Source - Edmonton North
Hi Ron,
Thank you for your kind words! We’re happy to hear you found our team helpful and pleasant to deal with. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great place to shop for appliances
We had excellent service from the sales rep and were very pleased with the delivery service as well.
Would really recommend these folks
11 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi,
Thank you for choosing CAS and for your kind feedback! We're glad to hear you received excellent service from our sales team and were pleased with the delivery experience as well. We truly appreciate your recommendation and your business. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
quick and easy
12 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Dennis,
Thank you for your review! We're glad to hear your experience was quick and easy. We appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we'd be grateful if you recommended us to your family and friends!
CAS
Vicky was very helpful and professional…
Vicky was super helpful and efficient and the delivery crew were excellent. Very friendly and professional
6 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Stephanie,
Thank you for your kind feedback! We're delighted to hear that Vicky was helpful and efficient, and that our delivery team provided friendly and professional service. We appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your family and friends as well!
CAS
Best delivery and setup in town.
My washer and dryer were delivered, installed and tidied up within 25 min. Great service, fantastic price and top notch setup service.
I was also called minutes after making my online order ensuring a delivery date was set and the agent even suggested a fitting meant for steam dryers that I seemed to have missed.
Highly recommended
29 maggio 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Jason,
Thank you for the fantastic review and for choosing CAS! We're delighted to hear that your ordering, delivery, and installation experience exceeded expectations. We truly appreciate your business and are glad our team could help make the process smooth from start to finish. We look forward to serving you again in the future, and we'd be grateful if you recommended CAS to your family and friends!
CAS
Great service
My fridge gave up the ghost after 14 years and I needed one now. There were lots of big fridges but I needed one for a space that was under 63" high. CAS were the only appliance store that had the right one 'in stock'. I did not have to wait a week or buy a used one. They had it in my house the following day delivered by two conscientious men who took away my old fridge and installed my new one for 'FREE. The young lady Vicky was very helpful and followed up with confirming my warranty and help if needed. Great service and I highly recommend Canadian Appliance Store.
5 giugno 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Catherine,
Thank you for choosing CAS and for your kind recommendation! We're glad we could quickly find the right fridge for your space and that the delivery and installation went smoothly. We truly appreciate your business and are happy that Vicky was able to assist with your warranty follow-up. We look forward to serving you again in the future—please keep CAS in mind and feel free to recommend us to your family and friends!
CAS
Good prices
Good prices, arranging and delivery and take away of my old dishwasher went great, thanks!
27 maggio 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Roger,
Thank you for your review! We're happy to hear you were pleased with our pricing and that the delivery and removal of your old dishwasher went smoothly. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Risposta di Canadian Appliance Source - Edmonton North
Hi Krystal,
Thank you for choosing CAS and for your kind words! We're thrilled to hear you were happy with our service, delivery, and pricing. We truly appreciate your business and look forward to helping you again with your future appliance needs. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
I needed a new fridge right away.
My old fridge unexpectedly died and I needed to replace it quickly. Eduard showed me the models that met my size requirement and answered questions, then let me browse & select the one I wanted. (I don't like sales reps who hover.) The model was in stock and delivered two days later. The delivery guys did an awesome job of maneuvering it into my small house. Everyone at CAS was friendly and efficient and I got a great fridge.
24 maggio 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi,
Thank you for choosing CAS! We’re so glad Eduard and our delivery team were able to make replacing your fridge quick and stress-free. We truly appreciate your business and are happy you found the perfect fridge. We look forward to helping you again in the future, and please keep CAS in mind for your family and friends!
CAS
The experience was great
The experience was great. They had the dishwasher at the front door ready to bring in when they knocked. Brought it in and took the old one away. Dishwasher works amazing and so quiet compared to the old one. Thanks again
16 maggio 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi Mike,
Thank you for choosing CAS! We’re so happy to hear you had a great experience and are enjoying your new dishwasher. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for family and friends as well!
CAS
Great service
Good communication from start to end. Delivered and installed on time with care - definitely white glove service. Removed our old fridge too. Fridge is perfect. Definitely recommend Canadian Appliance Source.
15 maggio 2026
Risposta di Canadian Appliance Source - Edmonton North
Hi,
Thank you for choosing CAS! We’re glad to hear the communication was smooth from start to finish and that our team provided careful, on-time white-glove delivery, including the removal of your old fridge. We truly appreciate your recommendation and your business, and we look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
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