Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Easy to do! So many lovely choices where I get to wear a dress for a lovely occasion at the fraction of the cost I’d spend on buying a dress which isn’t as nice for it to sit gathering dust in my ward... Leggi di più

Valutata 5 stelle su 5

The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Leggi di più

Valutata 3 stelle su 5

The app is easy to navigate and the review process is quick however could be improved by offering more delivery options such as inpost locker. I also find that unless you pay to boost posts they don’t... Leggi di più

Valutata 2 stelle su 5

The rental itself was wonderful, but byrotation’s help response time was appalling. I rented a dress to try on and then suddenly I needed three reviews in order to rent it (or anything of similar valu... Leggi di più

Dettagli dell'azienda

  1. Servizio di noleggio abiti da cerimonia
  2. Servizio di noleggio costumi
  3. Circolo sociale

Scritti dall'azienda

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

846 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(846)

114 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fabulous day at Ascot

It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing

19 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback!

Valutata 5 stelle su 5

Helping gain small income from this…

Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.

12 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

Thank you for your feedback on our quick support!

Valutata 1 stelle su 5

AVOID AT ALL COSTS


AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!

Let me know if you'd like any changes!

10 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

Thank you for your feedback, and we're truly sorry to hear about your experience.

We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.

Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.

We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.

Valutata 5 stelle su 5

Brilliant experience renting out a…

Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.

28 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.

Valutata 5 stelle su 5

By rotation is super easy to use for…

By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!

7 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!

Valutata 5 stelle su 5

Brilliant app and experience!

All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!

30 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback Jane!

Valutata 5 stelle su 5

The app is really easy to use

The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!

22 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback Lydia!

Valutata 1 stelle su 5

Shocking customer service experience , hacked on their app

I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.

21 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Thank you for taking the time to leave a review. We’re sorry to hear about your experience.

While we have robust security measures in place, we recognise that scams are becoming increasingly sophisticated. To help protect our users, we display prominent warnings in the app advising against following external links, and we add an additional alert if a link is clicked.

We’re genuinely sorry you felt our service did not meet your expectations. We’ll be reviewing your case thoroughly to identify any areas where we can improve and strengthen our support going forward.

Thank you again for your feedback, it’s important to us as we work to better protect and support our users.

Valutata 3 stelle su 5

Not great

Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.

27 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Hi Regan,
We are sorry to hear there was no reply to your email. Our customer service team prides themselves on responses within 24 hours, so it's unlikely your email reached the correct inbox. Despite this we're very glad you enjoyed wearing the rentals! For future, you can contact our team at help@byrotation.com

Valutata 1 stelle su 5

Lender couldn’t find dress I had…

Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement

16 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Hi there, we are so sorry to hear the item arrived in an unexpected condition. You can check out our Top Lender's section on the website, where we have highlighted our most experienced and trusted user's on the app. Hope this helps for your next renting experience!

Valutata 5 stelle su 5

Excellent platform which encourages…

Excellent platform which encourages sharing of great outfits. Easy to navigate and great that it enables sales too! Also gives me great outfit inspo for a special event

17 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback!

Valutata 5 stelle su 5

Great experience

Great experience. Able to enjoy luxury items and not pay the high price. Much more sustainable approach to fashion. Especially for special occasions

17 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback, renting is better for the planet!

Valutata 1 stelle su 5

Horrible – didn't receive item

Dress is meant to arrive today, no contact from lender.

Don't know what is going on, but it seems like the app should be better at reminding you that the dress has or hasn't been shipped. Leaving for a wedding on Saturday, will need to go out and buy some random dress now??

14 maggio 2025
Non scritta su invito
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Risposta di BYROTATION

Sorry to hear your dress didn't arrive on time. We send timely reminders to Lenders so we'd be happy to look into this further and see what went wrong. Please share your rental reference with the team - help@byrotation.com

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