Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Easy to do! So many lovely choices where I get to wear a dress for a lovely occasion at the fraction of the cost I’d spend on buying a dress which isn’t as nice for it to sit gathering dust in my ward... Leggi di più

Valutata 5 stelle su 5

The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Leggi di più

Valutata 3 stelle su 5

The app is easy to navigate and the review process is quick however could be improved by offering more delivery options such as inpost locker. I also find that unless you pay to boost posts they don’t... Leggi di più

Valutata 2 stelle su 5

The rental itself was wonderful, but byrotation’s help response time was appalling. I rented a dress to try on and then suddenly I needed three reviews in order to rent it (or anything of similar valu... Leggi di più

Dettagli dell'azienda

  1. Servizio di noleggio abiti da cerimonia
  2. Servizio di noleggio costumi
  3. Circolo sociale

Scritti dall'azienda

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

846 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(846)

114 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful dress

Beautiful dress. Arrived on time!
Thank you so much

11 luglio 2025
Non scritta su invito
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Risposta di BYROTATION

We're so happy to hear the rental went well, thanks for your feedback!

Valutata 5 stelle su 5

Such a great way to reduce clothing waste

Such a great way to reduce clothing waste. Borrowing brand names I wouldn't be able to afford, such a fab idea! You get to have a whole new wardrobe for any event. Very pleased with the ease of it all.

5 luglio 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback, we appreciate it!

Valutata 1 stelle su 5

Misleading website

Misleading website. Seller did not bother to send my dress, pretended she posted it. Did not offer any tracking reference as proof which is part of the rules. Now the transaction has been refunded, I cannot leave feedback, which is misleading to other customers. Terrible person she knew it was for a wedding too. The RentalCloset, Jaz Cuggy rudest person ever!

5 luglio 2025
Non scritta su invito
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Risposta di BYROTATION

We’re very sorry your rental didn’t meet expectations. Your refund has been processed, and we regret the inconvenience caused. We take all feedback seriously and are committed to improving our service.

Valutata 4 stelle su 5

Easy to do and dress was lovely

Easy to do and dress was lovely. Only thing that could be better is if return delivery was included in the total rental cost, similar to a vinted type system.

5 luglio 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback Sophie!

Valutata 5 stelle su 5

Great rental app

Great experience- easy to rent, great condition and delivered on time!

2 luglio 2025
Non scritta su invito
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Risposta di BYROTATION

We appreciate your review, thank you Freya

Valutata 5 stelle su 5

I have rented so many great items over…

I have rented so many great items over the last 2 years and had nothing but positive experiences ! The options are endless and By Rotation is my absolutely go to anytime I need a special outfit ❤️ couldn’t recommend it enough!

2 luglio 2025
Non scritta su invito
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Risposta di BYROTATION

It's fantastic to hear you've has such positive experiences on the app!

Valutata 5 stelle su 5

A total game-changer!

A total game-changer!
I hired a gorgeous Nadine Merabi dress for the weekend through ByRotation — it would have cost £350 to buy, but I rented it for a night and felt like a million dollars. The process was so simple and seamless. I love that I can now wear something amazing for weddings, Ascot, or a big night out without buying something new every time — it’s so much more sustainable and helps me declutter my wardrobe too. Rental is the future, and ByRotation makes it easy. Genius idea — highly recommend!

28 giugno 2025
Non scritta su invito
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Thanks for your feedback Cheryl, we're so happy to hear you felt like a million dollars!

Valutata 5 stelle su 5

I had such a fantastic experience…

I had such a fantastic experience renting from Sarita! The dress was absolutely beautiful and exactly as described. It arrived in perfect condition, clean, and carefully packaged, and Sarita was very accommodating with delivery, which I really appreciated. Communication was super smooth and friendly throughout, and she made the whole process so easy and stress-free. I felt amazing wearing the dress and got so many compliments! Would 100% rent from her again. Highly recommend! 💫👗

11 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

It's so great to hear you had a wonderful experience with one of our Top Lenders, Sarita!

Valutata 5 stelle su 5

Great dress

Great dress, arrived on time beautifully packaged. Thanks so much

25 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

We appreciate your feedback, thank you Carol!

Valutata 4 stelle su 5

I've been loving ByRotation!

I've been loving ByRotation – it's genuinely changed the way I approach my wardrobe. I used to buy outfits, wear them once, then let them gather dust in my closet. Now, I rent them out instead. It’s such a smart, sustainable way to give clothes a second life and make some money back in the process. The app is easy to use, the community is great, and it just makes sense if you're into fashion but also want to be more conscious. Highly recommend!

27 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback Bibiana, we love to hear that your wardrobe is making money instead of gathering dust!

Valutata 1 stelle su 5

DO NOT RENT TO @ESTAB AKA EIMEAR…

DO NOT RENT TO ESTAB AKA EIMEAR STANTON.

**RAT & BOA dress destroyed**

I had no response when dress was sent, no thank you or polite acknowledgement. Late sending the item back then was rude and didn’t even apologise. Wouldn’t provide proof of postage and stopped replying when asked for it.

My £200 Rat & Boa dress then came back absolutely DESTROYED. What should have been a simple £33.15 rental has now left me £248.15 down. I’ve had absolutely no response from her. She didn’t even have the decency to message me about the damage.

So far By Rotation have asked for everything from pictures, videos, receipts, notes from tailors to say it’s damaged beyond repair and I’ve still not been compensated.

20 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for your feedback! We're sorry to hear this happened to your rental. It can a while for the team to investigate issues of this nature, so we appreciate your patience and understanding.

It's great to see the team were able to fully resolve this for you and replace the dress.

Valutata 4 stelle su 5

I had a difficult experience with a…

I had a difficult experience with a seller on here. Do NOT rent from Barana1. I rented a dress for an important event 3 months in advance of the day. When it came to the day, the seller never sent the item. They never responded to any of my messages and also totally ignored the communication from ByRotation.

However, ByRotation themselves were extremely helpful. They issued me with a full refund after the lender did not communicate with them for over 24 hours. I was really impressed with their attentiveness and how quickly they said they would issue me with a full refund. Berry was very helpful.

23 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

We're sorry to hear your rental didn't quite go to plan. It's great to hear the team resolved this quickly for you!

Valutata 5 stelle su 5

Super convenient

Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy

21 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

We appreciate your feedback, thank you!

Valutata 5 stelle su 5

Amazing seller!

Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X

21 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

Thanks for recommending By Rotation!

Valutata 5 stelle su 5

Easy and affordable

Such an easy way to rent an outfit. Great communication with renter.

19 giugno 2025
Non scritta su invito
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Risposta di BYROTATION

We love how easy it is to rent too! Thanks for your feedback

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