Buzzard Reptile Recensioni 

332
•
TrustScore 4.5 su 5

4,4

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Valutata 1 stelle su 5

This is definitely one of the worst companies I’ve ever had to deal with. I received an order where one of the items is completely damaged. I emailed on the 18th August, I received a few replies after... Leggi di più

Valutata 5 stelle su 5

We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and... Leggi di più

Valutata 5 stelle su 5

Many thanks to those at Buzzard repltiles, i ordered an aquarium that was packaged brilliantly. i had ordered the same aquarium from a well-known online retailer but they failed to show any attention... Leggi di più

Valutata 5 stelle su 5

I have been using Buzzard reptiles for my feeder housing, chow, calcium powder and live food for my pet beardie for a few months now. I usually order Dubia roaches which always arrive securely. Occa... Leggi di più

Dettagli dell'azienda

  1. Negozio di rettili

Scritti dall'azienda

Based in Leighton Buzzard, Buzzard Reptile offers a wide range of products, both online and instore, giving all you need to keep your exotic pets happy and healthy. From Livefood to live plants, water bowls to specialist plant lighting, we have it all at Buzzard Reptile!


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

332 recensioni

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4,4

Tutte le recensioni

(332)

40 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazing service

Amazing service. I ordered online but have been able to speak to someone on the phone in the shop when I needed advice. I have found the staff to be friendly, knowledgeable and incredibly helpful and patient with me as a new reptile owner,
The products I received (live plants, equipment and decor) were all fantastic quality and very competitive prices. I just wish the shop was closer to where I live - I’d be there all the time.

31 ottobre 2023
Valutata 5 stelle su 5

Curly twigs

My items arrived quickly well packed and were exactly as described and very reasonably priced. Extremely pleased with my purchase thank you

30 ottobre 2023
Valutata 5 stelle su 5

Fantastic company. Very happy returning customer

I ordered the leopard gecko shrubland starter kit. The next day I got a call to say the woodlouse that comes with the kit was out of stock and gave me a choice of alternative breeds. My parcel was sent out the next day and I received it 2 days later. The quality of plants and the mix of plants I received is amazing the cork is huge and the substrate perfect. My isopods are very happy. This is my second order from this company. I used them for my crested gecko set up so I knew I was dealing with a trusted company. I'm a very happy customer.

27 settembre 2023
Valutata 4 stelle su 5

They need to check emails more!

Normally great service, don't check emails regularly enough. Going to have trouble with this order. Partly my fault as I asked to change deliver address but could have been fixed with more organisation there end. Didn't check emails or send my order till 2:30pm after I emailed at 9pm the night before dispatch. Royal mail haven't helped as they also failed to deliver in 24 hours. Still 4 stars as they have not failed me before with probably 50 orders. Keep up the good work, Just check emails more!

11 ottobre 2023
Valutata 1 stelle su 5

Dead!

The locusts are constantly being delivered dead but I generally don't have time to write in on the day it happens. I have to end up going out to buy live ones, so need to cancel as this is just a waste of money now!

Reply to the reply. As stated, having time to resolve this each time they come through is what I have struggled with. Unfortunately I am going to need to cancel, as I was enjoying the subscription for the convenience and now it is inconvenient. September was not the only time I wrote in but you did rightfully replace the dead "live" insects then, thank you. Happy to provide you with many photos of them arriving dead each time if needed.

29 settembre 2023
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Risposta di Buzzard Reptile

Hi Laura. Having looked back, the only time I can see an issue raised was back in June, where they were delayed in transit with Royal Mail and so arrived dead. In that instance, I see that we reshipped the entire order on the same day that the issue was raised, at no cost to yourself.

Valutata 5 stelle su 5

Excellent service

Excellent service, I had to phone the company with a query, they were quick to answer phone, very friendly, had what I needed & the delivery was fast.

27 settembre 2023
Valutata 5 stelle su 5

Recommended

Great product selection, excellent customer service, fair prices and prompt delivery. Recommended.

7 settembre 2023
Valutata 4 stelle su 5

Delivery was speedy

Delivery was speedy. I ordered a plant selection unfortunately two of the plants haven’t done so well in postage. I’ve had them in the garden for a few days hoping it would help, sadly it hasn’t. Everything else was great.

28 agosto 2023
Valutata 5 stelle su 5

Delivery was quick

Delivery was quick. I ordered some quick grow tortoise seeds which are already being munched by my Herman after 8 days. I also ordered 2 x plush tortoises as my grandchildren are obsessed with tortoises, both take their tortoises to bed.

25 luglio 2023
Valutata 5 stelle su 5

Reliable service, will definitely recommend.

I have been using Buzzard reptiles for my feeder housing, chow, calcium powder and live food for my pet beardie for a few months now. I usually order Dubia roaches which always arrive securely. Occasionally I will get silk worms when in stock.
There has been one occasion where one or two of the bugs were DOA but that was because I could not accept delivery the same day and took delivery a day later. Compared to the mainstream pet shops which are our alternative, Buzzard reptiles are better value for a lot more live food and more choice! I will happily continue to order from them.
Despatch is quick and the 'back in stock' email option works well.

25 luglio 2023
Valutata 4 stelle su 5

Great, will definitely use again

Packaging was really nice, and safe packaging for the bugs also. One thing I will mention is that I ordered medium sizes and they seemed a little small in my opinion but nothing too insane. However, this worked out in my favour as a few of my spiderlings I had forgotten to order for!

30 luglio 2023

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