Disappointed with Butler and Stag – think twice, especially with David I moved my viewing from Thursday (my free day) to Monday at David's request so my offer could go in sooner, and I worked und... Leggi di più
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Martine is excellent. Friendly, professional and very responsive. Our purchase took a long time and was quite stressful but Martine’s attentive communication was first class, and very much apprecia... Leggi di più
Milo and Bradley at B&S were patient, helpful and communicated well from start to finish when selling my elderly mum’s house in Chingford. They oversaw viewings and guided her through the whole proc... Leggi di più
L'azienda ha risposto
We are very grateful to Helga and Oliver for helping us purchase our first flat. We've spoken to many other estate agents along the way and we don't think anyone else lives up to their customer servi... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Butler & Stag is an independently owned and run estate agency specialising in residential Sales, Lettings, Property Management and Land & New Homes. Our five star customer service has seen us win multiple awards for excellence from British Property Awards and Estate Agency Masters. Our three branches have all been voted within the top 0.5% of the UK Best Estate Agency Guide.
Informazioni di contatto
Regno Unito
- www.butlerandstag.uk
3,8
Molto buono
239 recensioni
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I was appalled to learn how Butler &…
I was appalled to learn how Butler & Stag handled a tenancy involving tenants I know personally. Their treatment reflects not only a serious lapse in professional standards but also damages the reputation of landlords more broadly.
Approximately six months ago, the tenants were contacted by the agency and told—on behalf of the landlord—that the property was to be sold and they would need to vacate within six months. Acting promptly and in good faith, they secured alternative accommodation, paid a new deposit, and arranged to move out—all at considerable personal and financial cost.
Now, the landlord appears to be reversing that decision and attempting to enforce the original notice period. This is not only deeply unethical—it borders on misrepresentation, breach of contract, and a serious failure of duty of care by the letting agent involved.
No written confirmation was ever provided following the initial instruction, which raises questions about the agency’s accountability and internal processes. For those considering using Butler & Stag—either as a landlord or tenant—I would urge caution. Basic professionalism and clarity in communication should never be optional.
28 giugno 2025
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Risposta di Butler & Stag
Dear Robyn,
So sorry to hear that your friend has had a negative experience as one of our tenants.
I have spoken with our lettings management team and none of them can place the property or issues you have detailed.
Can you please email directly for me to investigate this further. neil.leahy@butlerandstag.com
Fantastic!! First time buying a house made easy
As a first time buyer with a shared ownership, it’s a stressful process. However Martine held my hand through the entire process and was always there to support me! They are a fantastic team too. Really well organised and professional. I couldn’t have done it without her support and guidance.
9 giugno 2025
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Risposta di Butler & Stag
Dear Lydia,
Thank you so much for your wonderful review! We’re delighted to hear that, despite what can be a particularly stressful process for a first-time buyer, you felt supported and guided throughout your shared ownership purchase.
Martine will be absolutely thrilled to hear your kind words. Providing reassurance, clear communication and a helping hand throughout the sales process is exactly what we aim to do, and it’s fantastic to know that her support made such a difference to you.
We’re also so pleased that you found the wider Butler & Stag team organised and professional. Buying your first home is a huge milestone, and it was a pleasure to be part of your journey.
Congratulations on your new home, and thank you again for choosing Butler & Stag! 🏡🔑✨
The Butler & Stag Team
Excellent personal service and care for the client / customer
Excellent personal service and dedication from the Buckhurst Hill branch team . Leah , George and Helga went above and beyond to make my house purchase as smooth and less stressful as possible. They are all extremely well trained , professional and offer a genuine care in their job and representation of this company.
30 maggio 2025
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Risposta di Butler & Stag
Dear Ms Curtis, Thank you so much for your wonderful review! We’re delighted to hear that you received such a positive and personal service from our Buckhurst Hill team.
Leah, George and Helga will be absolutely thrilled to hear your kind words. Going above and beyond to make what can be a stressful house purchase feel as smooth and straightforward as possible is something we take great pride in.
It’s particularly lovely to hear that you felt genuinely cared for throughout the process. We’re incredibly proud of the professionalism, dedication and personal approach our teams bring to every client.
Thank you again for choosing Butler & Stag and for taking the time to recognise the team’s efforts. We wish you many happy years in your new home! 🏡🔑✨
The Butler & Stag Team
Extremely helpful, patient and friendly
Our buying process took a while but the people at Butler and Stag were incredibly helpful, patient and friendly throughout. David managed the viewing process and agreement with the seller. He was not at all pushy, very informative and afterwards always willing to do further viewings (e.g. when we needed to take measurements etc). Helga managed the after bid agreement process and was massively supportive in coordinating the seller, their lawyers and hackney council to move the deal forward. Thanks to her hard work we managed to exchange and complete before the stamp duty changes, so we are very grateful for her going the extra mile and being very patient throughout. They topped it all off with a bottle of bubbly as we picked up the keys. Really happy with our new flat and Butler and Stag's support in getting in! Thank you guys
31 marzo 2025
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Risposta di Butler & Stag
Dear Robbie,
Thank you so much for such a wonderful and detailed review! We’re absolutely delighted to hear how supported you felt throughout what was clearly a lengthy and sometimes challenging buying process.
David will be thrilled to hear your kind words. We’re pleased that his helpful, informative and relaxed approach made the viewing process enjoyable, and that he was always happy to accommodate those additional viewings when you needed to take measurements or have another look around.
A special thank you for your lovely comments about Helga too. Coordinating buyers, sellers, solicitors and the council can be a real juggling act, so it’s fantastic to know that her persistence, patience and communication helped get everything over the line in time for the stamp duty changes. She’ll be delighted to know her extra effort made such a difference.
And of course, we’re so pleased you enjoyed the little bottle of bubbly! 🥂 It’s always lovely to celebrate handing over the keys, especially after such a long journey.
Congratulations on your new flat! We hope you’re very happy there, and thank you again for trusting Butler & Stag to help you get home. 🏡🔑
The Butler & Stag Team
Risposta di Butler & Stag
Dear Lawrence,
Thank you so much, Lawrence, for your lovely review! We’re delighted to hear that you found the Butler & Stag team helpful and that you had a positive experience with us.
We really appreciate you taking the time to share your feedback, and your kind words mean a great deal to the whole team.
Thank you again for choosing Butler & Stag, Lawrence. We wish you all the very best! 🏡✨
The Butler & Stag Team
Thank you, Lucy!
Lucy has been dealing with a number of issues related to our let with great service & professionalism. She is responsive, shows a can do attitude & is very reassuring to deal with both for us & the tenant. This is especially important as we are not in close proximity to the property.
18 febbraio 2025
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Risposta di Butler & Stag
Thank you so much for your wonderful review! We’re delighted to hear that Lucy has provided such a high level of service and professionalism while dealing with the various matters relating to your property.
It’s fantastic to know that her responsive and can-do approach has given both you and your tenant reassurance. We completely understand how important clear communication and dependable support are, particularly when you’re not located close to the property.
We’ll be sure to pass your lovely feedback on to Lucy — she’ll be thrilled to know that her efforts have made such a positive difference.
Thank you again for trusting Butler & Stag to look after your property. We really appreciate your continued confidence in us!
The Butler & Stag Team 🏡✨
Butler and Stag - Always!
I have let my flat with one agent only. Why? Because I have never had cause to complain. Everything is communicated to me at the earliest opportunity by the Property Management Team. If I can’t get through to PM another member of Butler and Stag always picks up the phone and ensures it it fielded to the correct person. My rental income is good and I have always had a stream of tenants wanting to rent it. My monthly statements are always sent through as soon as rent is paid. Why go anywhere else?
24 gennaio 2025
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Risposta di Butler & Stag
Dear Jane,
Thank you so much for such a fantastic review and for your continued trust in Butler & Stag! It means a great deal to know that you’ve chosen to work with us exclusively and, most importantly, that you’ve never had cause to complain.
We’re delighted that you’ve found our Property Management Team so responsive and that you feel confident knowing that, if your usual contact isn’t available, another member of the team will always pick up and make sure your query reaches the right person.
It’s also wonderful to hear that your property continues to perform well, with strong tenant demand and a reliable rental income. We know how important timely and accurate communication is for landlords, so we’re pleased that you receive your rental statements promptly each month too.
“Why go anywhere else?” — we couldn’t ask for a better endorsement! 😊
Thank you again for your loyalty and support. We look forward to continuing to look after your property and providing the same high level of service for many years to come.
The Butler & Stag Team 🏡✨
Excellent !!!
A big ‘thank you’ to Natalie and the Lettings team at B&S Theydon, as a current tenant I have had superb ongoing service - each time maintenance issues / queries have been resolved swiftly, all staff members are approachable and extremely helpful. I would also like to commend the guys at Hackney Heating who are brilliant - nothing is too much trouble.
5 stars - B&S are highly recommended
16 gennaio 2025
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Risposta di Butler & Stag
Thank you so much for your fantastic 5-star review! 🌟 We’re delighted to hear that the Lettings team at our Theydon office have provided such a consistently high level of service throughout your tenancy.
It’s wonderful to know that maintenance issues and queries have been dealt with swiftly and that you’ve found the whole team approachable, helpful and responsive. Providing our tenants with a reliable and personal service is something we take great pride in.
We’re also really pleased to hear such lovely feedback about the team at Hackney Heating. We’ll be sure to pass your kind words on to them — we know they’ll be delighted to hear that their hard work and willingness to help has been appreciated.
Thank you again for recommending Butler & Stag. Your feedback means a great deal to Natalie and the whole team! 🏡✨
The Butler & Stag Team
Great experience
Freddie did a great job of showing us around the property and answering any questions competently! He provided prompt responses over email which was especially valued given our time pressure to find a place. He was incredibly accommodating of our position, and his client service was excellent! A pleasure to work with. I would actively look to work with Freddie Knight and Butler and Stag in the future!
14 gennaio 2025
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Risposta di Butler & Stag
Dear Libby,
Thank you so much for your wonderful review! We’re delighted to hear that Freddie provided such an excellent level of service and made the process of finding your new home as smooth as possible.
We’re especially pleased that you appreciated his prompt communication and flexibility, particularly given the time pressure you were under. Understanding our clients’ individual circumstances and being available when needed is something we take great pride in.
We’ll be sure to share your lovely feedback with Freddie — he’ll be absolutely thrilled to hear that you would actively choose to work with him and Butler & Stag again in the future!
Thank you again for your kind words and for choosing Butler & Stag. We wish you all the very best in your new home! 🏡✨
The Butler & Stag Team
Good experience!
Lovely team (we were assisted by Simon and Sophie - both great) who were helpful and prompt in responding to us. Made the leasing process nice and easy!
21 dicembre 2024
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Risposta di Butler & Stag
Dear Issy,
Thank you so much for your lovely review! We’re delighted to hear that Simon and Sophie provided such a helpful and responsive service and made the letting process feel easy and straightforward.
We’ll be sure to pass your kind words on to them both — they’ll be thrilled to know their support and prompt communication made such a positive difference.
Thank you again for choosing Butler & Stag, and we wish you all the very best in your new home! 🏡✨
The Butler & Stag Team
Absolutely fantastic experience…
Absolutely fantastic experience throughout! could not recommend these guys any more! true experts with a proactive attitude.
7 gennaio 2025
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Risposta di Butler & Stag
Dear Joshua,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had such a positive experience with Butler & Stag.
It’s wonderful to hear that you appreciated our team’s expertise and proactive approach. We always aim to stay one step ahead and make the process as smooth and straightforward as possible for our clients.
Your recommendation means a great deal to the whole team, so thank you again for choosing Butler & Stag and for taking the time to share your feedback!
The Butler & Stag Team 🏡✨
Exceptional Support from David
David Abos was very helpful throughout the process and worked hard to resolve any issues. He put in a lot of effort to follow up with the slow solicitors and kept things moving. His communication was excellent, and he was always available whenever we needed him. We are very grateful because, without his help, the purchase might not have happened. He was kind, easy to work with, and made a stressful situation much easier. You will be in very good hands with David.
25 ottobre 2024
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Risposta di Butler & Stag
Dear David,
Thank you so much for your wonderful and thoughtful review! We’re delighted to hear how much of a difference David made throughout your purchase.
We know that property transactions can sometimes be stressful, particularly when there are delays outside of your control, so it’s fantastic to hear that David’s persistence, communication and proactive approach helped keep everything moving. His commitment to resolving issues and supporting his clients is something we really value.
We’ll be sure to pass your kind words on to David — he’ll be thrilled to know that his hard work and availability helped make what could have been a very difficult process much easier for you.
Congratulations on your purchase, and thank you again for choosing Butler & Stag. We’re so pleased we could help you get over the line! 🏡🔑✨
The Butler & Stag Team
Would highly recommend Butler & Stag in…
Would highly recommend Butler & Stag in Theydon Bois. Helen and Helga were most helpful with regard to progressing the sale, when solicitors are not communicating the staff here were always contactable and eager to help and move things forward.
15 novembre 2024
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Risposta di Butler & Stag
Dear Phil,
Thank you so much for your wonderful review and for recommending Butler & Stag Theydon Bois!
We’re delighted to hear that Helen and Helga were so helpful in progressing your sale. We completely understand how frustrating it can be when communication from solicitors is slow, so it’s fantastic to know that our team remained contactable, proactive and committed to keeping things moving.
We’ll be sure to pass your kind words on to Helen and Helga — they’ll be thrilled to know their support made such a positive difference.
Thank you again for choosing Butler & Stag and for taking the time to share your experience. We wish you all the very best for the future! 🏡✨
The Butler & Stag Team
Agent intentionally delaying deposit refund
Rented a falt with them in central London.
Horrible experience - agent was slow to respond to all queries and at the end of the tenancy tried to scam us to pay for cleaning even though we had already purchased a professional clean outside.
Flat was decent but would avoid the company at all costs going forward. Worked with Lucy and Natalie from the Bow office who seemed to intentionally delay the entire deposit refund process.
8 novembre 2024
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Risposta di Butler & Stag
Dear Viktor,
Thank you for your review.
I have checked the notes on your tenancy and investigated your case with our property management team.
At the end of your tenancy the professional checkout evidenced damage and the property requiring a professional clean.
Following mediation, our client was willing to forgo the damage but requested £133 from your deposit to put towards the clean.
Despite our best efforts and time spent, you disagreed which left us no alternative but to put the matter to dispute.
I must hasten to add, that if you had taken care of the propoerty and cleaned it to the correct standard, your full deposit would be back with you.
Best Regards,
BUTLER & STAG
I called the company on two occasions…
I called the company on two occasions and explained that I was interested in viewing the one bed Bungalow (Madells) which is currently on the sales market and left all of my details yet no one has had the courtesy of returning my call. Very disappointing service.
3 settembre 2024
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Risposta di Butler & Stag
Dear Anita,
The property you were enquiring about had a sale running on it. The seller (a developer) requested that the property be left available for sale, as the purchaser was progressing slower than reasonably expected. This was explained to you at the time.
A day later the property exchanged and has subsequently completed.
Apologies that it wasn't meant to be on this one, we will of course keep you posted with other suitable properties.
Kind Regards,
BUTLER & STAG
I recently had the pleasure of working…
I recently had the pleasure of working with Butler & Stag sale my property and I couldn't be more satisfied with the service provided. From start to finish.
6 settembre 2024
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Risposta di Butler & Stag
Dear Syeda,
Thank you for your 5 star review, its always nice to see our hard work being recognised.
Kind Regards,
BUTLER & STAG
Butler and Stag did a great job of…
Butler and Stag did a great job of listing our property, securing and overseeing viewings, and liaising with the eventual purchaser on our behalf. They were professional, responded to emails and telephone calls promptly, and delivered their services to a high standard. We are very happy with the service we received, and would recommend them highly.
25 giugno 2024
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Risposta di Butler & Stag
Thank you for your 5 star review, its always nice to see our hard work being recognised.
Kind Regards,
BUTLER & STAG
A pleasure to deal with
The Butler and Stag team have been absolutely great from start to finish. From the moment we met them they were an absolute pleasure to deal with - nice, professional and found us a great tenant really quickly. They have been incredibly helpful, all over the detail and made us feel in really safe hands which was important as we're renting our house out for the first time - would recommend to anyone to work with them.
10 luglio 2024
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Risposta di Butler & Stag
Dear Helen,
Thank you so much for your kind reveiw. Great to see the letting process went as you had hoped. Thanks again for trusting us.
Kind Regards,
BUTLER & STAG
Rob was above and beyond
Butler and Stag, especially Rob were excellent and went above and beyond. Cannot fault any part of the service! Thank you
28 giugno 2024
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Risposta di Butler & Stag
Dear Ross,
Thank you for your 5 star review, its always nice to see our hard work being recognised. Rob will be delighted.
Kind Regards,
BUTLER & STAG
Very happy customer
Paul and his team have been fantastic! I am renting my flat out and am quite stressed with the process - they have calmed me down and been so very helpful explaining everything to me from documents needed, viewing confirmations etc and have recommended great workmen to do some jobs needed to get the flat ready to rent out. I have just had phone call to say that an offer has come through - this is 2 days after the flat went on the market. I am a VERY satisfied customer!
24 giugno 2024
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Risposta di Butler & Stag
Dear Trudi,
Thank you for your kind reveiw. The team were delighted to work with you, and its pleasing to read that we reassured you in the process.
We look forward to working with you for many years to come.
Kind Regards,
BUTLER & STAG
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