Chris couldn't have been more helpful in answering my questions. Thank you for the info that you sent me via email. All very much appreciated.
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I bought a Burley Hardwick stove as a second stove. The burley stove is attractive with a large glass panel, but more importantly it puts out a huge amount more heat than our original stove despite ha... Leggi di più
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My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Leggi di più
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We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Informazioni di contatto
Lands End Way, LE15 6RB, Oakham, Regno Unito
- info@burley.co.uk
- www.burley.co.uk
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Burley has been great
I’ve had my Balance Flue installed for many years and had no issues. I did require some spares and spoke to the Technical department who provided part codes and a retailer of where they could be purchased. Overall my experience with Burley has been great and I will purchase another of their fires again when the time comes.
28 gennaio 2025
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Risposta di Burley Appliances Ltd
We're thrilled to receive your 5-star review on Trustpilot, Ben! Thank you so much for sharing your positive experience with your Burley Balanced Flue fire. It's fantastic to hear that it's still going strong after many years. We're also pleased that our Technical department was able to assist you in finding the necessary spare parts. We hope you've also had a chance to share this positive feedback with your Burley retailer. We appreciate your loyalty and look forward to serving you again in the future. Thanks again for your wonderful feedback!
Brilliantly conceived and efficient wood stove
I have owned a Burley Hollywell stove for 9 years now and so I thought I was well placed to give an objective if rather enthusiastic review of the stove. It is rated as 5kw and is more than adequate for the 25 sqm room it is used in. With the room door open it also adds worthwhile heat to the rest of the house. I burn every evening for 6 months of the year, getting though well over a ton of properly seasoned hardwood in a season. I have only needed to replace a single back brick in all the time I have owned it. The stainless baffle is still in perfect condition. It lights easily, is smoke free in operation makes efficient use of the wood and the brilliant fireball combustion system produces a wonderful flame pattern. Despite its simple appearance it is a sophisticated and effective wood stove. I would recommend it to anyone!
27 gennaio 2025
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Risposta di Burley Appliances Ltd
Hi Roger,
Thank you so much for your brilliant 5-star review of your Burley Hollywell stove on Trustpilot! We really appreciate you taking the time to share your experience after nine years of ownership.
We're pleased the stainless baffle and other components have proven durable. We're so confident in the robust build of our stoves, we've actually driven a tank over one! It's good to know you've only needed to replace a single back brick.
Your enthusiastic recommendation means the world to us and we are very proud that our stoves are made right here in the UK and that they are the world's most efficient. We strive to create stoves that are both beautiful and reliable, and your review confirms we're on the right track.
We hope you've also shared this wonderful feedback with your Burley stove retailer, as they always appreciate hearing about our customers' positive experiences.
Thanks again for your support, Roger!
I left a poor review in 2021 and…
I left a poor review in 2021 and strangely just had a reply from Burley.
Having now owned the Holywell for 8 years I now feel I know it's little quirks and think a much better review is called for.
Nothing has broken, it gives out good heat and in general it lights very well. Just take ash out once a month, use kiln dried logs and all is good. It's not perfect but what is nowadays.
22 gennaio 2025
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Risposta di Burley Appliances Ltd
Hi Stephen, thank you so much for taking the time to update your review of the Holywell stove. We really appreciate you sharing your experience after eight years of use. We're delighted to hear that you've now got to grips with its "little quirks" and are happy with its performance as all stoves behave differently depending on the flue they are connected to.
We're also glad that our reply helped prompt you to share your updated perspective.
We understand that nothing is perfect, but we strive to create high-quality, clean-burning reliable stoves. Your feedback, both positive and constructive, is invaluable in helping us achieve that.
Thanks again for your 4-star review and for being a valued Burley customer.
High quality product with great support- but use correctly
Firstly these stoves aren't cheap to purchase there are may cheaper imported stoves, I've been through a chunk of them and this is the only one I would recommend firstly the stove and then the company
The stove I have two 9412 crownley, huge glass window, as close visually as having a fire from the visual point of view. The stoves are clearly a quality item, they feel well made.
Lighting them and ruining them is slightly different from normal stoves, they work best with a think layer of ash, move the leaver to the right to start, use a proper pile of kindling to get them going, then. one onto the logs move the leaver to around the middle and leave it there. Feed the fire regularly. If you do this the ash contains almost no left over unburnt charcoal.
Don't throw huge amounts of wood in there every few hours, it won't burn efficiently. Also don;t just crank it to max, yes it will get hotter but it'll burn though wood and damage it.
Its a real case of using them properly if you use them incorrectly you won't get the value of of them.
Log burners are not like central heating make sure you have plenty of space around them for them to give off their heat especially if you put them in a fireplace opening.
My Crownley in one room heats a room with solid walls of over 9000 cubic feet easily
The products are good products, well designed, well made in the uk, but you need to use them properly. They are not like central heating, they are not set and forget. It will hate being cranked open fully and being allowed to die right down and then being filled with wood.
I can also recommend the external air kit
Finally the company, contacting them is easy, when you have a problem, they come back to you and are there to help, it feels very m much like they are run by enthusiasts rather then people just wanting to extract as much money as possible out of customers
19 gennaio 2025
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Risposta di Burley Appliances Ltd
Hi Paul, Thank you so much for your detailed and insightful review of our 9412 Crownley stove. We really appreciate you taking the time to share your experience, especially your tips on achieving optimal performance. A good flue and correct loading are essential for the optimum performance of modern eco-design stoves. We're also delighted you found our customer service helpful and responsive. We're passionate about what we do, and it means a lot to us to hear that comes through from users of our stoves. Thanks again for your support!
We have owned a Burley for over two years
We have owned a Burley Ashdown 9408-C for over 2 years and are very happy with it. Recently we have had to replace some of the 'bricks' and I have liaised with Chris Astley-Stone Burley's Customer Services Manager for advice.
Chris has been very helpful and thorough with his explanations and advice. His comments on how to actually light (especially when the flu is cold) and manage the stove really have been spot on.
9 gennaio 2025
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Risposta di Burley Appliances Ltd
Hi Mrs Kelly, thank you for your kind words! We're so pleased to hear you've been happy over the past two years with your Burley Ashdown 9408-C. We're also delighted that Chris, our Customer Services Manager, was able to provide helpful and thorough assistance with replacing the bricks and offer valuable advice on lighting and managing your stove. Modern eco-design stoves are like no other you may have owned and it's really important that users understand loading weights for clean and efficient operation. We strive to provide excellent customer service, and it's wonderful to know that Chris's expertise made a positive difference for you.
I don’t understand the negativity…
I don’t understand the negativity around these stoves, I to have had a few and decided to try this due to the efficiency and boy it’s efficient. You need to leave the ash in the bottom and over winter I have not emptied it for a month, it gets really nice and warm and yes the glass goes dark when it starts to die down but when you get up the next day and get it going again it soon goes back to clear when up and running and I find it very easy to light and 100% buy another, very very happy.
9 gennaio 2025
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Risposta di Burley Appliances Ltd
Hi David, thank you for sharing your positive experience with your Burley stove.! We're thrilled to hear you're so happy with the efficiency of our stoves. As you've highlighted, wood burns most efficiently on a layer of ash, which helps to get air below the wood and promotes cleaner combustion. It's also great to know you find it easy to light and would happily purchase another. From your comments, you must have discussed your specific requirements with your retailer prior to purchase, which is always a valuable step in ensuring you select the right stove for your room volume. We appreciate you taking the time to leave a review and help balance some of the negativity here. We're committed to manufacturing high-quality, efficient stoves, and feedback like yours is invaluable.
Have used and owned numerous wood…
Have used and owned numerous wood stoves over last 40 years. French, Scandinavian and English. All pretty much the same. Moved house again and purchased a Burley Crownley and has been the worst by a country mile. Very hard to light. Smokes a lot making the glass impossible to keep clean. Does not draw air very well. Big in size but interior small so only takes a small amount of wood so needs constant attention. You have to leave the door ajar in reality for half an hour to start it up and during this smoke often fills the room which is unhealthy and worse than cigarette smoking. Problem is their air system which is useless. Most fires draw air from bottom front vents which creates a fierce draw. This one does not and suffers as a result. Worst decision ever made buying this but stuck with it now. It is far from the best and no point talking to staff as they are a bit arrogant to say the least and rather unhelpful. They think their products are great and refuse any criticism so once you pay your money that is it. The older firms are the better one's to buy from in my view.
13 ottobre 2024
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Risposta di Burley Appliances Ltd
Dear Arthur, thank you for your Trustpilot review. We're sorry to hear you're experiencing issues with your Burley Crownley.
You mention difficulty lighting, a smoky glass, poor draw, and a small firebox. These problems are often related to the installation, fuel, and operation, not the stove itself.
A black glass is almost always due to incomplete combustion, caused by:
Fuel Quality: Using wet (over 20% moisture) or unsuitable wood.
Air Supply: Insufficient air due to poor flue draw, obstructions, or incorrect air control use.
Flue Draw: This is crucial and depends on flue height, diameter, insulation, and bends.
The Crownley produces 18kW with roughly 4kg of wood per hour. Is it correctly sized for your room? An oversized stove burns inefficiently and creates creosote (a fire hazard). Have you discussed this with your retailer or installer?
Regarding the air system, while different from older models, modern eco-design stoves such as ours are designed for efficient combustion with the correct fuel and good flue draw.
We urge you to contact your retailer and installer to check the installation, flue, and operation. They can also confirm the stove's suitability for your room.
At Burley, we're committed to producing high-quality stoves, and we stand behind our products. We are also committed to customer satisfaction, and while you mention a negative perception of our staff, we assure you we aim to provide helpful and accurate information to the users of our stoves.
Costly maintenance
Poor design means having to replace the fragile baffle regularly, at cost, in spite of having carefully read and followed the operating instructions. Our chimney sweep says that their online forum is full of complaints about this and it’s a problem unique to Burley customers. We currently have a stove out of commission while we wait for the spare part.
2 ottobre 2024
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Risposta di Burley Appliances Ltd
Hi Sarah, we understand your frustration with the baffle issue. The vermiculite boards inside our stoves are chosen for their excellent insulation and heat resistance, but they can be susceptible to impact damage, potentially during chimney sweeping or if the stove is overfired. Replacement boards are available from your local stove retailer where you purchased your stove. To minimise future damage, we recommend removing the side vermiculite boards before removing the top baffle during cleaning or maintenance. Avoid throwing logs and ensure you're not overfiring the stove.
This company never have spare parts
This company never have spare parts. You spend a fortune buying the fire and the they are not interested when you want repairs. Save your money and buy elsewhere
They were contacted by two gas companies locally and they were told parts unavailable and have now got a new fire from another company at half the cost
30 aprile 2024
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Risposta di Burley Appliances Ltd
Thank you for sharing your feedback regarding the availability of spare parts. We understand your frustration and apologise for any inconvenience you've experienced. You don't mention the model of gas fire you own nor its age.
We want to clarify that we operate a network of authorised retailers who are our primary distributors for spare parts. We do not directly sell spare parts to the public. This system allows our retailers, who have detailed product knowledge and often offer installation and servicing, to provide the best possible support to our customers.
Therefore, we recommend contacting the retailer from whom you purchased your gas fire. They will be able to assist you in identifying the correct parts and placing an order. If you are unsure who your original retailer was, you can use our online retailer locator tool on our website https://burley.co.uk/stockists/ or contact us with your product model number, and we can help you identify them.
We understand this might be different from some other manufacturers' approaches, but it's the system we have in place to ensure our customers receive the correct parts and appropriate advice. We are committed to providing our customers with the support they need to keep their stoves in good working order through our retailer network.
Great fire burns well little ash s as…
Great fire burns well little ash s as me very controllable
Unfortunately customer service is NON EXISTENT
GREAT FIRE but useless as a company
Thank you for your reply
If you don’t call customers back with technical enquiries then you need to address that issue.
Sending a fire out with a crucial
part missing is poor quality control.
You told me you don’t sell parts but then manage to send me one !
I didn’t want the part I wanted a refund as I had already purchased the part as you suggested.
Between yourselves and direct stoves you just had to refund me
But again through poor communication you sent me another part, that I had already purchased.
A simple problem made difficult by both of you
10 aprile 2024
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Risposta di Burley Appliances Ltd
Mello Mr Gaunt, Thank you for your 4-star review and for highlighting the positive aspects of your Burley wood-burning stove – we're glad to hear it burns well, produces little ash, and is controllable. We've spent years designing our stoves to achieve exactly this balance of performance and efficiency.
We understand your feedback regarding customer service. As a manufacturer, we work closely with our retailers who are often best placed to handle initial customer inquiries and provide immediate support. In most cases, the retailer from whom you purchased the stove should be your first point of contact for any issues. We acknowledge that there are two sides to every issue, and we are always striving to improve our processes and communication with both our retailers and end customers. We're disappointed to hear your experience wasn't what you expected, and we're reviewing how we can better support our network.
We value your feedback and hope to demonstrate our commitment to customer satisfaction.
Burley Hardwick stove
I bought a Burley Hardwick stove as a second stove. The burley stove is attractive with a large glass panel, but more importantly it puts out a huge amount more heat than our original stove despite having a smaller nominal heat output and burning logs at a much slower rate. It is remarkably efficient, which also means after 4 weeks of use we haven't emptied any ash yet and have only a very small pile of it. Couldn't be more impressed.
17 febbraio 2024
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Risposta di Burley Appliances Ltd
Hi Tim, thanks so much for your fantastic review of the Burley Hardwick! We're delighted to hear it's exceeding your expectations, especially in terms of heat output and efficiency, despite its smaller nominal output of 5kW with a 6.4kW maximum It's great to know you're experiencing such clean burning with minimal ash buildup after four weeks. That's a testament to the stove's design and efficient combustion. We really appreciate you taking the time to share your positive experience.
Burley Thorncombe 9404c
Burley Thorncombe 9404c - I thought buying the most efficient woodburning stove on the market was a good idea. British made and modern looking.
Only burning wood means you don’t have to worry about which solid fuel to use as long as your wood is under 20% moisture content.
We found lighting a little troublesome but this is more likely the external twin wall flue not the stove.
The issues started with the top baffle being too thin, distorting and not staying in place. This causes poor combustion and almost impossible to keep the glass clear. This is a consumable part that might need replacing every 3-4 months at £55.
Being the Catalystic converter model, the top plate has a pumice top matrix built into the Mica top board. Neither of these are hard wearing and while not consumables fail too easily and need replacing with the baffle. £135!
Burley will tell you it your fault for over firing the stove but this stove is largely unsuitable for burning anything.
19 gennaio 2024
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Risposta di Burley Appliances Ltd
Hello Richard, thank you for sharing your detailed experience with your Burley Thorncombe 9404c stove. We appreciate you taking the time to provide such comprehensive feedback.
We understand your frustration with the issues you’ve encountered, particularly with the baffle and the top plate components. We want to address some of the points you’ve raised:
Fuel Loading: As detailed in the instruction manual and as your installer should have advised, the 9404c has a recommended fuel loading of no more than 1.3kg of wood per hour. This is crucial for optimal performance and to prevent damage to internal components. Overloading the stove can indeed lead to reduced heat output and accelerated wear of parts like the baffle and top plate. It may seem counterintuitive, but adding more fuel than recommended restricts airflow and hinders efficient combustion.
Baffle Distortion and Top Plate Wear: We acknowledge that the baffle is a consumable part and may require periodic replacement, depending on usage and operating conditions. However, premature distortion and wear of the top plate, especially within a few months, is not typical. It is highly likely this is due to over-firing the stove.
Catalytic Converter Model: The design of the catalytic converter model, with the matrix within the vermiculite top board, is intended to enhance efficiency and reduce CO emissions. While these components are designed for durability, they are subject to wear and tear over time.
We understand your disappointment and your statement that the stove is "largely unsuitable for burning anything." However, the 9404c, when operated correctly within the specified parameters, is designed to provide efficient and clean burning. It is essential to adhere to the recommended fuel loading and ensure proper airflow to prevent the issues you’ve described.
We recommend revisiting the instruction manual, particularly the sections on fuel loading and operating procedures. For any warranty claims, parts inquiries, or further assistance, we recommend contacting the retailer from whom you purchased the stove, as they are best placed to assist with these matters. We may also recommend contacting your HETAS registered engineer to inspect your installation and ensure it meets all requirements.
Fills room with smoke when adding wood
Update 25 January 2025:
This review was originally posted on 7 January 2024. That was at least a year -- probably two years or more -- after contacting Burley for help and receiving the advice described below. The fact that Burley then responded to this review on 23 January, 2025, over ONE YEAR after the review posted, only confirms my remarks, and the remarks of others, about the inadequacy of Burley's customer service.
Moreover, Burley's response effectively confirms that they know they have a problem with smoke escaping. Of course I make sure the air controls are fully open; of course I open the door slowly. It doesn't matter, smoke comes out no matter how careful I am.
Burley's suggestion to add smaller pieces of wood to reignite the fire gives the game away -- if it were possible to open the door while the fire, or even strong coals, were burning it wouldn't be necessary to reignite the fire with kindling, would it?
Finally, Burley now suggests that I contact the retailer and installer (in this case they were one and the same, a dedicated stove shop). Where do you suppose I went first, all these years ago? They found no problems with the installation, they confirmed my wood was dry (<14% humidity), and confirmed that the draft is strong (something that is obvious just looking at and listening to the stove). They were unable to solve the problem, and could only propose installation of an expensive chimney fan system which they did not guarantee would work. They are now long out of business.
Again: love the build (well, one little niggle), love the heat, just don't you dare open the door til the fire is out because no matter how careful you are, you'll fill your room with smoke. And good luck getting help from Burley. BUT: Burley, if now you're truly serious about solving the problem, if you manage to fix it I'll buy another Burley stove for my second home.
Original review 7 January 2024:
Burley Wakerly owner for several years now. I can confirm the reviews here that say: (1) well made; (2) amazing heat output; (3) very little ash; (4) needs very dry wood; and (5) will fill your room with smoke if you dare open it before the coals have died out.
Number 5 is the deal-killer. Effectively, you can't refuel when the fire is down to strong coals, but have to wait until the stove is nearly cold and start a new fire every time. Otherwise you fill your room with smoke (breathing that stuff is incredibly unhealthy!), and are forever cleaning sooty dust off everything. This also means the room temperature swings up and down considerably.
If lighting this stove once in the morning for a 3-hour burn, and again once in the evening for a 3-hour burn, works for you, this might be a great stove for you. Otherwise, don't buy a Burley, because if you are trying to keep a home heated throughout the day, most of the heat you generate will come from your own frustration about how this stove is effectively impossible to refuel.
As for Burley customer service, I can confirm (6) it is seriously inadequate. When they did respond to me they suggested either I shorten the upper fire brick (which I did, and it didn't help), simply remove the upper internal pieces of the stove (?!), or that I was not using the stove correctly. All I want to do is be able to open the door to put more wood on before the fire is out. If there's a trick to that then perhaps this stove is not suited for the consumer market.
7 gennaio 2024
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Risposta di Burley Appliances Ltd
Thank you for sharing your experience with your Burley Wakerly stove. We appreciate your honest feedback, both the positive aspects regarding its build quality, heat output, and low ash production, as well as the challenges you've encountered with refuelling.
We understand your frustration with the issue of smoke entering the room when refuelling before the coals have completely died down.
Refuelling a stove while it's still actively burning requires careful technique and a good understanding of the stove's airflow dynamics. Here are a few points that are worth considering:
Establish a strong draw: Before opening the door, ensure the air controls are fully open to maximize the chimney's draw. This helps to pull the smoke up the flue.
Open the door slowly: Rapidly opening the door can create a pressure difference that forces smoke into the room. Opening it gradually allows the draw to adjust.
Rake the coals: Raking the embers towards the front of the firebox creates a clear space at the back for adding new fuel. This minimizes the chance of smoke puffing out.
Small pieces of wood: Adding smaller pieces of wood initially can help to reignite the fire quickly and reduce smoke.
Before we proceed with further investigation, we strongly recommend that you contact both the retailer who sold you the stove and the installer who connected it to the flue. They will be able to check the installation for any potential issues and provide valuable insights based on their knowledge of your specific setup. This is a critical step in diagnosing the problem effectively.
We understand that our previous suggestions haven't been helpful in your case. If they are unable to identify the cause of the problem, please contact us again directly with details of your installation, including chimney height, diameter, and any other relevant information, and details of your conversations with the retailer and installer. This will allow our technical team to assess the situation more thoroughly and provide more specific advice.
We are committed to providing satisfactory customer service and involving your retailer and installer is the first and most important step.
If you expect any customer service from…
If you expect any customer service from the company ( Burley ) forget it, They are only interested in ‘selling’ . Look for another reputable brand.
23 ottobre 2023
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Risposta di Burley Appliances Ltd
We're sorry to hear you've had a negative experience. We want to explain that Burley is a manufacturer, not a retailer. This means we focus on designing and producing high-quality stoves, while our authorised retailers handle sales, installation, and customer service. If you're experiencing an issue with your stove, we encourage you to contact the retailer where you made your purchase. They are best placed to assist you.
Burley Holywell stove
Having owned a Burley Holywell 5kW stove for 7 years now, I can honestly say I've not a bad word to say about it.
Never had a problem lighting it, I have the flue swept annually so it's clear and draws well (once warm).
Without doubt the best woodburner I've had since I started using them in 1989.
28 febbraio 2023
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Risposta di Burley Appliances Ltd
Hi Steve, thank you for taking the time to share your experience with your Burley Holywell. We really appreciate your feedback. It's wonderful to hear that you've had such consistent performance from your stove for the past 7 years and that it's been the best woodburner you've ever used is high praise indeed! Unlike some others, you are following our operating instructions to the letter. We're committed to building quality efficient stoves, and it's reviews like yours that confirm we're doing things right.
The best stove Ive ever owned
I bought a Burley Crownley stove and waited a LONG time for it. Saying that - It is the very best stove I have ever owned. In the past I have bought very expensive Scandinavian stoves. The Burley Crownley aces all of them in relation to build quality, performance, efficiency, output and aesthetics.
1 gennaio 2023
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Risposta di Burley Appliances Ltd
That's wonderful to hear! Thank you so much for the fantastic 5-star review. We're delighted you're so pleased with your Burley Crownley and that it's become the best stove you've ever owned, and as you say 'surpassing other high-end brands'. It sounds like you've sized it correctly for your room and are operating it as per the instructions, which is fantastic! We appreciate your feedback. We're sure your Burley retailer would love to hear about your delight too, so feel free to share your experience with them! We hope you enjoy your Burley stove for many years to come!
No Improvement,just received a reply to my review of 09/02/2022 ref their appliance which was already installed in house when i purchased therefore no invoice etc,Burley offered no help whatso ever.
Appalling service and complete lack of interest in assisting recommendations to service or repair their fire definitely would not recommend to anyone wanting a reliable product.
9 febbraio 2022
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Risposta di Burley Appliances Ltd
Richard, your 1-star review on Trustpilot, while expressing your frustration, isn't very helpful to other potential customers because it doesn't give any specifics. To make it more effective, consider adding some key details. Most importantly, did you contact the retailer from whom you purchased the Burley product for their advice or help with your queries?
This stove isn't all its cracked up to…
This stove isn't all its cracked up to be top brick won't last a year and replacement costs near £200 don't touch this stove
22 novembre 2022
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Risposta di Burley Appliances Ltd
Hello Hugh, We're sorry to hear you're experiencing issues with your stove, particularly with the top brick. We understand your frustration regarding the potential replacement cost. You don't mention the model number of your stove or how long you've owned it.
As a manufacturer, we work through a network of retailers who are best equipped to provide direct customer support and handle spare parts. We don't retail spares directly, so the price you've been quoted would have come from a retailer.
It's also important to note that firebricks, like many components in a wood-burning stove, are considered consumable items. They are designed to withstand high temperatures, but over time and with regular use, they will naturally experience wear and tear. The lifespan of a firebrick can depend on various factors, including the frequency of use, the types of fuel burned, and the operating temperatures of the stove.
Have you contacted the retailer from whom you purchased the stove? They should be your first point of contact for advice, support, and sourcing replacement parts.
Risposta di Burley Appliances Ltd
I doubt if there's anything better" – that's high praise indeed! Thank you for the amazing 5-star review. We're incredibly proud of the quality and performance of our Burley stoves, and we're so pleased we've exceeded your expectations.
Burley Brampton 8kw
Burley Brampton 8kw. I have 42 years of coal burners, multifuel and wood burners. Fitted new with a new stainless steel lined chimney. This is undoubtedly the worse burner I’ve experienced. Difficult to get going… and don’t open the door or your room will fill with smoke and set all the alarms off. Claims to be very efficient with a small amount of ash generated: not so, you need at least a 1L jug to empty the ash and there is always lots of unburnt wood and charcoal left. Had the fitter back and after some adjustments was better, but still the worse by a country mile. It was so bad at sooting up, that the glass is permanently hazy and no amount of cleaning will solve it. I am so disappointed because it looks great and is not cheap.
21 ottobre 2022
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Risposta di Burley Appliances Ltd
Hi Brent, We're very sorry to hear you're experiencing difficulties with your Burley Brampton 8kW stove and appreciate you taking the time to leave a review. We understand your frustration, especially given your extensive experience with solid fuel stoves.
However, issues with getting the fire established can sometimes be related to factors such as:
Fuel Quality: Using properly seasoned wood (moisture content below 20%) is crucial. Wet wood creates excessive smoke, and poor combustion, and contributes to soot buildup.
Airflow Management: It's essential to use the stove's air controls correctly during startup and operation. Experiment with different settings to find what works best in your specific installation. The manual for your stove will give guidance on this.
Installation Specifics: Even with a new liner, factors like chimney height, diameter, and surrounding structures can affect performance.
Regarding the smoke entering the room when the door is opened, this is often a sign of insufficient draw or incorrect operation of the air controls.
The amount of ash and unburnt fuel you describe also indicates incomplete combustion, which reinforces the potential issues with too much fuel, airflow or installation.
We strongly recommend contacting both the retailer from whom you purchased the stove and the installer who fitted it. They are best placed to investigate the specific circumstances of your installation. They can check for any installation errors, assess the chimney's performance, and provide advice on optimal operation.
We want you to be happy with your Burley stove, and we are confident that working with your retailer and installer will help resolve these issues. Please don't hesitate to ask them to contact us directly if they require any technical support from Burley.
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