Chris couldn't have been more helpful in answering my questions. Thank you for the info that you sent me via email. All very much appreciated.
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I bought a Burley Hardwick stove as a second stove. The burley stove is attractive with a large glass panel, but more importantly it puts out a huge amount more heat than our original stove despite ha... Leggi di più
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My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Leggi di più
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We had our chimney capped in Nov part of a house renovation & needed something to bring out hearth back to life. Friends near Shoreham suggested Shoreham Fireplace Centre. They were incredibly helpful... Leggi di più
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Scritti dall'azienda
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Informazioni di contatto
Lands End Way, LE15 6RB, Oakham, Regno Unito
- info@burley.co.uk
- www.burley.co.uk
4,8
Eccellente
140 recensioni
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Extremely good service and delivery was…
Extremely good service and delivery was first class.Thank You
1 ottobre 2025
Risposta di Burley Appliances Ltd
That's fantastic to hear, Eileen! Thank you very much for taking the time to share your positive feedback and for giving us a 5-star review on Trustpilot. We really appreciate it!
Risposta di Burley Appliances Ltd
Dear Peter, Thank you so much for your fantastic 5-star review on Trustpilot! We're thrilled to hear that you received excellent and prompt advice and that we were able to solve your problem. Your feedback means a lot to us.
Risposta di Burley Appliances Ltd
Hi Simon, thanks so much for taking the time to leave such a lovely review, and we're thrilled to hear you're very pleased with the technical support you received. Your feedback means a lot to the entire team here at Burley. It's very rewarding to know our efforts are making a difference. We've already shared your kind words directly with Chris.
Chris was very knowledgeable about the…
Chris was very knowledgeable about the fire but gave a great lot of information that I can pass on to a gas engineer to repair my fire
6 agosto 2025
Risposta di Burley Appliances Ltd
Hi Roy, That's brilliant to hear! Thanks so much for taking the time to leave us a 5-star review. We're glad to have been able to help and provide you with all the information you needed. We appreciate your kind words. Burley
Chris listened then did what he said he…
Chris listened then did what he said he would do. Perfect outcome
11 luglio 2025
Risposta di Burley Appliances Ltd
Dear Martin, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that we provided you with such excellent service and that you experienced a "perfect outcome."
Your feedback truly means a lot to us and we hope you continue to enjoy your Burley fire for many years to come!
Tracking down Magiglo manual…
Just called to track down the installation/ user manual for an obsolete 20-yr-old Magiglo gas fire - Chris was on the case immediately and has sent the manual through, with info on accessing spare parts - thank you!
30 giugno 2025
Risposta di Burley Appliances Ltd
Dear Matthew,
Thank you so much for taking the time to leave such a wonderful 5-star review on Trustpilot! We're delighted to hear that we were able to assist you so promptly in tracking down the manual for your 20-year-old Magiglo gas fire. It's fantastic to know that our team's efforts to help, even with older models, are appreciated. Your feedback truly motivates us to continue providing excellent service. We hope your Magiglo fire continues to serve you well for many years to come! Burley
Just a quick note for anyone else reading: spare parts for Burley fires are generally available through our network of retailers, plumbers' merchants, and online specialist retailers, even for older Magiglo fires.
I wanted a replacement flicker.
I wanted a replacement flicker for my cast iron electric fire. I was told these are not available now as the bulbs are LED, the man redirected me to a new replacement flicker fire bulb which I bought. Very quick and helpful service would recommend.
20 maggio 2025
Risposta di Burley Appliances Ltd
It's absolutely 'brilliant' to hear you had such a positive experience with us, Pamela! We're delighted we could assist you with that replacement flicker bulb for your older electric basket fire. We've moved away from the old spinners and filament bulbs, so it's wonderful that our team was able to direct you to the new LED replacement. Our aim is always to provide quick and helpful service, so knowing we accomplished that for you is fantastic. Thank you once again for taking the time to leave such a lovely 5-star review! We truly appreciate your recommendation.
Go somewhere else
Purchased a remote controlled Burley Flueless fire to replace the old one on 19 November 2024. This fire was fitted by a competent fitter and did not work, also, after being fitted we could see it did not match the one on the website but were told that was the way they were all manufactured now. After many phone calls and a considerable amount of stress, Burley finally accepted there was an issue with the fire and on 14 January 2025 agreed to send a new one. The new one was exactly the same as depicted on the website and worked!!! It proved to be an incredibly difficult experience to deal with Burley customer services who kept telling us we did something wrong for the fire not to work. As yet, we have not received an apology! Our conclusion… Go to a company that values its customers, this is NOT one of them.
14 gennaio 2025
Non scritta su invito
Risposta di Burley Appliances Ltd
Dear Malcolm, Thank you for your review and sorry you have cause to complain. We were very concerned to read about the issues you faced with your recent flueless fire purchase. Please accept our sincerest apologies for the faulty fire, the website image discrepancy, and the frustrating customer service experience. We regret the stress and inconvenience this caused. We understand your retailer, Hotprice, has now been updated regarding your issue, and we are also reviewing our processes to improve our service. We hope you enjoy your new fire. Burley
Great stove and service.
We have a fantastic Burley wood burning stove , the Thorncombe .I contacted the company recently for help and advice, which they gave me without hesitation.
Highly recommend this company.
31 marzo 2025
Risposta di Burley Appliances Ltd
Dear Martin, Thank you so much for your wonderful 5-star review of your Burley Thorncombe 4kW wood burning stove! We truly appreciate your high recommendation. Reviews like yours are a great encouragement to us. Thank you again for choosing a Burley.
Ahead of the game.
The best thing I did was purchasing a Burly stove, wow do they give out heat quickly. They are ahead of the game regarding wood burners. A little at a time gives a lot. You will know what that means if you own one. Well I am sure you know the saying " If you can't stand the heat stay out of the kitchen". Well if you can't
stand the cold, buy a Burly, you will never regret it..
13 marzo 2025
Risposta di Burley Appliances Ltd
Hi John, Thanks for your feedback on your Burley wood-burning stove. We're glad to hear you're happy with how quickly it heats up. It's good to know you're finding it effective. We design them to produce 'more heat for less wood' so it's always nice to hear when that translates to real-world use. Appreciate you sharing your thoughts.
Flueless Gas Fire
We were told originally that our flueless fire could not be repaired and it was unsafe and and disconnected. After contacting Burley they were extremely helpful with supplying me with all the information needed to sort the problem which I passed on to the engineers.
Without their direct involvement we would have had to purchase a new fire.
17 marzo 2025
Risposta di Burley Appliances Ltd
Hello Margaret, thank you very much for your lovely 5-star review on Trustpilot! We're thrilled to hear that we could assist you. We appreciate you taking the time to share your experience, and we're pleased that you're now able to enjoy the warmth from your flueless gas fire once again.
Q request for information
Quick reaction with precise technical information and where to access slares
Regards rod
17 marzo 2025
Risposta di Burley Appliances Ltd
Hello Rod, Thank you for your feedback! We're delighted to hear that you found our technical information precise and our response quick. We also appreciate you taking the time to share your experience of our service with others.
Unfortunately in this instance Burley…
Unfortunately in this instance Burley were unable to help due to age of appliance. The response was quick and useful.
24 febbraio 2025
Risposta di Burley Appliances Ltd
Hello Pamela, Thank you so much for your 5-star review! We're really glad we could provide a quick and useful response, even though we couldn't resolve the issue with your older Burley 122 electric stove. We appreciate you taking the time to acknowledge our team's efforts in finding the information for you. We understand how frustrating it can be when dealing with older appliances, and we're happy we could at least offer some clarity.
Thanks for your assistance with our…
Thanks for your assistance with our enquiry the agent was very helpful
20 febbraio 2025
Risposta di Burley Appliances Ltd
Hello Howard, We're happy to hear that and we appreciate you taking the time to let us know. Please don't hesitate to contact us if you need anything further.
Excellent and very useful advice…
Excellent and very useful advice regarding sorting out why our fire had not been lighting. All sorted.
14 febbraio 2025
Risposta di Burley Appliances Ltd
Hi Michael,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the advice we provided helped you get your fire working again. It's always great when a bit of helpful guidance makes all the difference!
We really appreciate you taking the time to share your positive experience. We strive to provide excellent and useful advice, so we're pleased to hear that it resolved the issue for you.
Excellent customer service
I have a Burley log effect gas fire which has been installed for many years and has given very good service. Recently it keeps turning itself off and is hard to relight - I phoned Burley and got exceptional help and support. Too often now when you call a company it is almost impossible to speak to a person but I got through straight away and was given advice on how could possibly fix the problem myself and , should this not work , the phone number of an engineer who should be able to resolve the issue . I tried without success but the engineer is due to come next week .
So a very helpful response from Burley , much appreciated.
12 febbraio 2025
Non scritta su invito
Risposta di Burley Appliances Ltd
Dear Terry,
Thank you so much for your kind review! We're so glad to hear that you've had many years of enjoyment from your Burley 4121 flueless gas fire.
We're also very pleased to hear that you received such helpful support from our team. We pride ourselves on providing excellent customer service, and it's always rewarding to hear that we've been able to help our customers.
We hope the repair goes smoothly so you can continue to enjoy your Burley fire for many years to come.
Thank you again for your feedback.
Feedback after 5 years use
I wanted to give some feedback after
having used a "Debdale" for just over 5 years, which may be of use to future purchasers. Some of the suggestions below may be in the booklet already
but sometimes folk take more notice of personal advice, why I do not know!
i)first and foremost, DO follow the instructions in your Stove Booklet to the letter- this is quite a sophisticated piece of equipment and I have found out, to my cost, that ignoring them is not a good idea!
ii) DO get your wood as dry as possible, ignoring to some extent the "acceptable" moisture levels.
iii) DO ensure you keep up a good solid bed of hot embers. Letting them burn too low will mean starting all over again.
iv) DO NOT bank up your stove to burn slowly overnight- you will finish up with a heavily blackened
stove window very difficult to clean
v) DO keep your stove window in good condition-I rub mine almost daily depending on burning conditions. If your glass is blackening badly then you
have poor burning conditions
vi) DO note that the location of a house and weather conditions can dictate how well the stove behaves. If you are in a low and sheltered location then the still and damp evenings will impact performance but on the other hand windy conditions are ideal.
vii) finally, and of paramount importance, DO ensure the top firebrick has not slipped forward-if it has then this will have a significant negative impact on performance.
As for Burley I have never had anything but prompt and courteous service from them on the very few occasions I have had to raise a query.
No hesitation in recommending.
7 febbraio 2025
Non scritta su invito
Risposta di Burley Appliances Ltd
Hi Ken, Thank you so much for your fantastic 5-star review and for sharing such valuable advice for other Burley stove owners! We really appreciate you taking the time to write such a detailed and helpful account of your experience with your 9104 Debdale stove over the past 5 years. It's great to hear how pleased you are with it.
Your tips are spot on, and we couldn't agree more with your points, especially regarding following the maximum loading weight guidance in the stove instructions, the importance of dry wood, maintaining a good ember bed, and avoiding overnight slow burning (slumbering). You've also highlighted the impact of location and weather conditions on the flues' performance, something that's often overlooked. The tip about checking the top firebrick is useful and something we encourage all our customers to be aware of when reassembling their stoves.
We're thrilled you're happy with both your Debdale and our customer service! Thanks for the great review and recommendation. We hope you enjoy your Burley stove for many years to come.
Customer Support
The staff, particularly Chris in Customer Service exceeded expectations with excellent after-sales support.
5 febbraio 2025
Risposta di Burley Appliances Ltd
Thank you so much for the kind words! It's so refreshing to hear positive feedback like this, especially when there can be so much negativity in the world. We appreciate you taking the time to highlight your good experience. We'll be sure to share your feedback with the whole team as we work hard to provide top-notch support, and it means a lot to us when we get it right. Thanks again for the 5 stars!!
A Great U.K. Company with great products and support.
I have had great customer support throughout my buying a new log burner journey! It has been very prompt efficient, patient and understanding! Looking forward to many happy years of burning! Thank you, Chris and Team!
5 febbraio 2025
Risposta di Burley Appliances Ltd
We're thrilled to learn about your positive experience with us. Thank you ever so much for the fantastic 5-star review. We appreciate you highlighting Chris and the Sales team's prompt, efficient, patient, and understanding service; it means the world to us. We wish you many cosy years in front of your Burley wood-burning stove. Don't forget to mention this to your retailer – they'll be delighted to hear it too! Remember we're here if you need any assistance in the future, so don't hesitate to get in touch with us.
Excellent purchase & service ...thank you!
We had our chimney capped in Nov part of a house renovation & needed something to bring out hearth back to life. Friends near Shoreham suggested Shoreham Fireplace Centre. They were incredibly helpful... suggested a Burley 292, my husband wasnt entirely sure it would fit our fireplace which seems an unusual size. After email contact with Burley customer service who were extremely helpful & promptly sent us a template to use to check measurements- just the assurance my husband needed. We've not been disappointed it looks good quality gives us a warm cheerful look & the room feels cosy again. My husband so pleased with price & very grateful to Shoreham Fireplace Centre & Burley too. Thanks to both!
14 novembre 2024
Non scritta su invito
Risposta di Burley Appliances Ltd
Hello Sandra, Thank you so much for your fantastic 5-star review of your Burley 292 electric basket fire! We're delighted to hear how pleased you are with it and how it's brought your room back to life after your renovation. As the only manufacturer of this type of inset electric basket fire, we understand the importance of getting the fit right, which is why we offer those helpful templates. We're glad it gave your husband the assurance he needed. We appreciate you taking the time to share your positive experience with Shoreham Fireplace Centre and Burley.
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