Chris couldn't have been more helpful in answering my questions. Thank you for the info that you sent me via email. All very much appreciated.
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I bought a Burley Hardwick stove as a second stove. The burley stove is attractive with a large glass panel, but more importantly it puts out a huge amount more heat than our original stove despite ha... Leggi di più
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My bradgate is brilliant efficent a good investment sanves around £1500 per year on heating costs compared to othe r houses identical to mine with 2 people . My only concern is the stainless stee... Leggi di più
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We had our chimney capped in Nov part of a house renovation & needed something to bring out hearth back to life. Friends near Shoreham suggested Shoreham Fireplace Centre. They were incredibly helpful... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Informazioni di contatto
Lands End Way, LE15 6RB, Oakham, Regno Unito
- info@burley.co.uk
- www.burley.co.uk
4,8
Eccellente
140 recensioni
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Risposta di Burley Appliances Ltd
Dear Sarah, Thank you very much for your outstanding 5-star review! We are so pleased to hear that the advice, guidance, and support you received regarding the glass issue with your stove was outstanding.
We appreciate you recognising our efforts. If you have any further questions about your Burley stove's operation or maintenance, please don't hesitate to contact us.
Obsolete gas fire information
Although I was after a manual for an old gas fire which had become obsolete Burley managed to help. I got a quick and helpful response
6 novembre 2025
Risposta di Burley Appliances Ltd
Dear Michael, Thank you so much for your excellent 5-star review. We really appreciate you taking the time to share your positive experience! We understand how tricky it can be finding documentation for older or obsolete gas fire models. Even though some parts for very old models may no longer be supported, we aim to offer the technical information customers need. We're glad we could assist you!
Very good help with our order for spares
4 novembre 2025
Risposta di Burley Appliances Ltd
Dear Elizabeth, Thank you so much for your excellent 5-star review!
We are very pleased to hear that you received good help with your order for spare parts. While we don't retail spares directly, we work closely with our partners (like major plumbers' merchants and specialist online retailers) to ensure our customers can find the components they need easily. Your feedback confirms that the process worked well, and we appreciate you taking the time to share your positive experience.
Amazing fire and the instructions +…
Amazing fire and the instructions + common sense really helped resolve our issue.
Very pleased to be owners of a Burley and can’t wait to enjoy the winter months with the family
28 ottobre 2025
Risposta di Burley Appliances Ltd
Dear Habiba, Thank you so much for your brilliant 5-star review!
We are absolutely delighted that you love your amazing Burley stove and that our instructions helped you quickly resolve your issue. We strive to provide clear technical guidance for all our products.
We hope it provides efficient warmth and enjoyment for you and your family this winter!
Chris dealt with my enquiry promptly
Chris dealt with my enquiry promptly. I would have no hesitate in recommending Burley Appliances Limited
3 novembre 2025
Risposta di Burley Appliances Ltd
Dear Susan, Thank you very much for your wonderful 5-star review!
We are so pleased to hear that Chris dealt with your enquiry promptly, as that is exactly the level of service we strive for here at Burley. We appreciate you taking the time to share your feedback.
After sales advice
Really helpful after sales advice and education on using the stove to its maximum. Friendly, prompt and efficient.
31 ottobre 2025
Risposta di Burley Appliances Ltd
Thank you for leaving us a wonderful 5-star review about your after-sales experience. We are delighted to hear that you found the advice really helpful, particularly the education on using your stove to its maximum potential. We aim to be prompt and efficient in providing that technical guidance. We appreciate you taking the time to share your feedback.
An honest direct answer to my query
An honest direct answer to my query. An email sent immediately with instructions should I have to get in touch with a gas engineer
Well done.
31 ottobre 2025
Risposta di Burley Appliances Ltd
Dear Ruth, Thank you so much for your brilliant 5-star review. We are very pleased to hear that you received an honest and direct answer to your query! Your positive feedback is highly valued by all of us here at Burley.
A very knowledgable Chris
A very knowledgable Chris , gave me advice and emailed a troubleshooting guide
30 ottobre 2025
Risposta di Burley Appliances Ltd
Thank you for your fantastic 5-star feedback! We're thrilled to hear that Chris was able to assist you and provide you with knowledgeable advice, as well as sending out a helpful troubleshooting guide. We hope you found the troubleshooting guide helpful. If you have any further questions in the future, please don't hesitate to get back in touch with us.
Excellent help and support
Excellent help and support, indeed Chris Astley-Stone is an absolute credit to Burley Appliances.
29 ottobre 2025
Risposta di Burley Appliances Ltd
Dear Michael, Thank you very much for your fantastic 5-star review! I will make sure to pass your kind words directly to Chris —it means a great deal to us when our team members are recognised in this way!
Got back really fast with all the info…
Got back really fast with all the info I need...impressive..
29 ottobre 2025
Risposta di Burley Appliances Ltd
That is wonderful to hear! On behalf of the whole team here at Burley, thank you so much for taking the time to share your 5-star experience.
If you have any further questions, please don't hesitate to contact us.
Helped with the info I needed
Helped with the info I needed - links to the correct spares etc. Very quick response.
27 ottobre 2025
Risposta di Burley Appliances Ltd
Hello Lindsey, That's wonderful to hear! We're absolutely delighted that we could provide you with the correct spare parts information and links so quickly. Thank you so much for taking the time to leave us a 5-star review here on Trustpilot!
Fantastic person Chris Astley Stone.
I spoke to Chris Astley Stone who was incredibly helpful to me, gave me tips and diagnosis to my problem with my stove of 22 years,and also sheets how to test and fix hopefully our stove.A big Thank you Chris I appreciate your time and effort to help me.Regards Peter Cramer.
27 ottobre 2025
Risposta di Burley Appliances Ltd
Hello Peter, Thank you so much for taking the time to share your kind words and for leaving us a 5-star review!
We are absolutely delighted that Chris was able to be so helpful in diagnosing the problem with your 22-year-old 4121 stove and providing you with the necessary technical guidance and sheets. It's fantastic that you've kept it running for so long!
We aim to provide this level of efficient, technically-minded support to keep our products working beautifully. We will be sure to pass your lovely feedback directly on to Chris.
We appreciate you taking the time to let us know we were able to help.
Very helpful advisor.
Very helpful advisor.
Yet to get my burley serviced so I will see if the helpful suggestions work when I do.
17 ottobre 2025
Risposta di Burley Appliances Ltd
Thank you for taking the time to leave a 5-star review, Elizabeth.
We are pleased to hear that you found our team to be very helpful with your query regarding your fire. Providing friendly and technically minded advice is a key part of our customer service. We hope the suggestions prove useful when you get your fire serviced, and we trust you will continue to enjoy your Burley fire for many years to come.
Purchased Burley Ashdown early 2024 for…
Purchased Burley Ashdown early 2024 for new extension, we have been having some issues with keeping the fire going ( new to log burner )
Called customer services and couldn’t have been any more helpful, talked us through proper burning procedure and sent advice through email.
No issues with the stove and we love the burley just our inexperience on using the burner .
1st class aftermarket service 👍
24 ottobre 2025
Risposta di Burley Appliances Ltd
That is fantastic feedback, Scott. Thank you for your 5-star review! We understand that getting used to a new log burner, like your Burley Ashdown, can sometimes be a learning curve, especially if you are new to using a wood-burning stove. We are glad that our team was able to provide you with comprehensive assistance, both over the phone and via email, to help you master the proper burning procedure. It is great to hear that you love your Burley stove. We hope that, with your growing experience, it will keep your home wonderfully warm this winter. We are proud that our aftersales service has earned a "1st class" rating from you. 🔥
I got in touch about requiring a spare…
I got in touch about requiring a spare part for my wood burner. The staff at Burley were really helpful, informative and quick to respond. Thank you
16 ottobre 2025
Risposta di Burley Appliances Ltd
Hello Oliver, That's brilliant to hear! We really appreciate you taking the time to leave us a 5-star review on Trustpilot. Providing helpful, informative, and quick responses for our customers, especially when it comes to getting the right spare parts for your wood burner, is exactly what we aim for. I'll be sure to pass your kind words on to the team. If you ever need assistance in the future, please don't hesitate to get back in touch! Kind regards Burley
Burley were professional and…
Burley were professional and straightforward to deal with when I had an issue with a stove door hinge.
They handled my issue in an entirely logical and exemplary manner.I could not be more happy with all aspects of my dealings with this company and am reassured I made the right choice in choosing the Burley Debdale log burner 40 months ago.
21 ottobre 2025
Risposta di Burley Appliances Ltd
We are delighted to receive your 5-star review, David. Thank you for confirming that we were professional and straightforward to deal with regarding the stove door hinge issue. We always aim to handle customer queries in a logical and exemplary manner. It's fantastic to know that you are completely satisfied with your dealings with us and remain pleased with your Burley Debdale log burner after 40 months.
Risposta di Burley Appliances Ltd
Dear Derek, Thank you very much for taking the time to share your feedback and leave us a 5-star review on Trustpilot. We strive to provide comprehensive, technically minded support to all our customers, ensuring you have all the information you need, so we really appreciate you acknowledging our efforts! Burley
Informative and helpful
23 settembre 2025
Risposta di Burley Appliances Ltd
Dear Karen, Thanks so much for leaving a 5 Star review! We are deligted to know that you found our support informative and helpful. We pride ourselves on providing clear, technically minded information so our customers feel confident about our products and how to use them. We appreciate you taking the time to share your feedback!
Had problems getting fire bricks back…
Had problems getting fire bricks back rang up and customer service explained all and sent Utube link and emailed manual 10/10
8 ottobre 2025
Risposta di Burley Appliances Ltd
That's fantastic to hear, Alex! We're so glad that our customer service team was able to quickly help you with getting your fire bricks sorted out. It sounds like the combination of speaking with our team, the YouTube link, and the manual provided exactly what you needed.
A 10/10 rating means the world to us—thank you for taking the time to share your positive experience!
Prompt and helpful response to my…
Prompt and helpful response to my online enquiry regarding lighting our new Burley woodburner.
8 ottobre 2025
Risposta di Burley Appliances Ltd
That's excellent feedback, Martin, thank you for the 5-star review! We're pleased that our response regarding how to light your new Burley woodburner was both prompt and helpful. We hope you're enjoying your new Burley stove and that it provides you with efficient warmth over the winter. Please don't hesitate to get in touch if any other technically minded questions pop up.
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