Chris couldn't have been more helpful in answering my questions. Thank you for the info that you sent me via email. All very much appreciated.
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Scritti dall'azienda
We are Burley Appliances, a proud UK manufacturer based in the heart of Oakham, England. For 50 years, we've dedicated ourselves to designing and crafting some of the world's most efficient and cleanest flueless gas fires and wood-burning stoves right here in the UK. We believe that exceptional warmth shouldn't come at the cost of the environment. That's why our stoves are meticulously engineered to deliver impressive heat output while significantly reducing emissions. This commitment ensures you not only enjoy a cosy and comfortable home but also benefit from a truly sustainable and cost-effective heating solution. We're passionate about quality and supporting local businesses, which is why our products are exclusively sold through a trusted network of independent retailers. You can find your nearest Burley stockist and experience the difference for yourself at burley.co.uk/stockists/. Choose Burley for an innovative, efficient, and environmentally conscious way to heat your home.
Informazioni di contatto
Lands End Way, LE15 6RB, Oakham, Regno Unito
- info@burley.co.uk
- www.burley.co.uk
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Excellent advice
Chris Astley-Stone provided me with excellent advice along with very informative email. His advice has led to a much more efficient way of lighting our Burley stove.
28 novembre 2025
Risposta di Burley Appliances Ltd
Hello Jon, Thank you for your feedback! We are very pleased to hear that the advice Chris provided, along with the detailed email, has significantly improved how you light your Burley stove. Getting the right technique is essential for achieving the best performance and efficiency from a modern EcoDesign stove. If you have any further questions as you continue to use your stove, please feel free to contact us.
Very helpful.
4 dicembre 2025
Risposta di Burley Appliances Ltd
Hello Steve, Thank you for your 5-star feedback! We're glad to hear that we were very helpful. We appreciate you letting us know.
Responsive!
The fact that they responded to my inquiry very timely and thoroughly, from across the pond.
4 dicembre 2025
Risposta di Burley Appliances Ltd
Dear Jim, Thank you very much for your fantastic 5-star review! We were delighted to receive your inquiry and are very pleased to hear that we were able to help you all the way across the pond! While we haven't sold our products in the USA for over 15 years, we are always happy to help our stateside friends with technical guidance and support for their older Burley electric fires. We appreciate you taking the time to share your positive experience.
Really helpful
Really helpful on the phone and followed up with a really informative email
5 dicembre 2025
Risposta di Burley Appliances Ltd
Dear Jackie, Thank you very much for your excellent 5-star review! We are so pleased to hear that you found the assistance really helpful on the phone and that we followed up with a really informative email. Your positive feedback is greatly appreciated.
Quick personal support
Had a tec problem that Chris solved. He took the time to telephone twice to explain. Excellent service
2 dicembre 2025
Risposta di Burley Appliances Ltd
Hello Bill, Thank you so much for taking the time to share your feedback. We're delighted to hear that Chris was able to promptly resolve the technical issue you were experiencing, and it's great to know that Chris's thoroughness, including taking the time to call you twice, was appreciated and helped lead to a solution. If you have any further questions in the future, please don't hesitate to get in touch.
The technical help was helpful
The technical help was helpful. This is important as we were unable to get our Burley Flueless Stove serviced locally.
2 dicembre 2025
Risposta di Burley Appliances Ltd
Dear John, Thank you so much for your excellent 5-star review! We are very pleased to hear that the technical help you received was useful. We appreciate you sharing your experience.
Good customer service it was excellent
Very quick to answer phone brilliant customer service many thanks
2 dicembre 2025
Risposta di Burley Appliances Ltd
Dear Lynn, Thank you very much for your fantastic 5-star review! We are so pleased to hear that we were very quick to answer the phone and that you found our customer service brilliant. Providing access to our technical team is a top priority, and we appreciate you recognising our efforts. We hope we were able to assist you comprehensively with your query.
A very prompt and helpful response to…
A very prompt and helpful response to my enquiry, absolutely brilliant.
1 dicembre 2025
Risposta di Burley Appliances Ltd
Dear Terence, Thank you so much for your brilliant 5-star review! We are absolutely delighted to hear that you received a very prompt and helpful response to your enquiry. We appreciate you recognising our efforts!
Risposta di Burley Appliances Ltd
Dear Brian, Thank you very much for your excellent 5-star review! We are genuinely pleased to hear that you received really helpful advice, and we appreciate you taking the time to share your positive experience!
Burley ambience
When I asked for information they took the trouble to reply. I have not fitted the fire yet but it looks well and was neatly packaged. The delivery was prompt and the delivery man was very helpful.
27 novembre 2025
Risposta di Burley Appliances Ltd
Dear Chris, Thank you very much for your fantastic 5-star review!
We are so pleased to hear that we took the trouble to reply comprehensively. It's also great that you found the fire neatly packaged and that the delivery was prompt and helpful! We appreciate you choosing a Burley 4121 Ambience flueless stove.
Very quick to respond
Very quick and reactive to my e-mail and a pleasure to talk to on the phone. Can’t fault what they are sorting out for me.
26 novembre 2025
Risposta di Burley Appliances Ltd
Dear Rob, Thank you so much for your great 5-star review! We are delighted to hear that we were both quick and reactive to your email and that your phone conversation was a pleasure. Knowing we are successfully sorting things out for you is highly rewarding. Thank you again for choosing a Burley wood burning stove.
Chris was very helpful thank you
25 novembre 2025
Risposta di Burley Appliances Ltd
Dear John, Thank you so much for your kind 5-star review! We are delighted to hear that Chris was very helpful with your query, and we will be sure to pass on your compliment. We appreciate you taking the time to share your positive experience.
The Pickworth fire is just awful
The Pickworth fire is just awful. Firstly, the "coals" look really fake. That bit is, however, the least of it.
The fire has never been great with regard to the handset and trying to light the applicance.
After multiple issues of having to manually re-pair/re-set the handset and appliance, I was advised to never turn the appliance off, but to keep the pilot light on at all times (ie the lowest possible setting for the flame).
Im not sure how this would be viewed by my home insurance company, but not prepared to risk it.
So its a case of having to mess around with the handset every time I turn the fire back on.
Will not be buying another Burley fire.
It is also very difficult to find anyone who will come out to try to fix this make of fire.
I have now read your reply, and would add that the supplier could not resolve the issues with the fire, and eventually suggested replacement of a £500 part. However, I then received instructions from Burley regarding the "performance" of resetting the handset/appliance, ( NOT shown anywhere in the instructions manual) snd I managed to get it going again, saving £500 to put towards a different brand of fire, come the day.
I approached various other gas safe registered people, but none seemed to know how to fix this fire.
Moreover, I would not be happy leaving this appliance switched on whenever I go away, for home insurance reasons.
13 novembre 2025
Risposta di Burley Appliances Ltd
Dear Sally, Thank you for providing detailed feedback regarding your experience with the Pickworth fire. We are genuinely sorry to hear that you found the appliance "awful."
We understand your disappointment regarding the appearance of the fuel effects. For clarity, the coals in this appliance, like those used by many manufacturers, are made of compressed ceramic fibres painted black. These are fixed in place to ensure clean and efficient combustion, which is crucial for safety and performance.
We note your concern about the advice to keep the pilot light on. For all manufacturers' balanced flue fires, a natural upward "draught" is required to successfully remove the products of combustion. Keeping the pilot lit can help stabilise this environment, ensuring a reliable flue performance when you require ignition. Please note that this advice is intended for day-to-day operation during the winter months, and we certainly have not advised keeping the pilot lit during long periods of absence, such as an extended holiday.
As we sell our products through retailers, they hold the initial responsibility for after-sales support. Have you reported these issues to the retailer from whom you purchased the fire or contacted your original Gas Safe Registered installer for assistance? If they need any assistance as they are unfamiliar with this product, please ask them to call us.
Great stove great information about…
Great stove great information about how to run it and very friendly staff thank you
21 novembre 2025
Risposta di Burley Appliances Ltd
Dear Jonathan, Thank you very much for your fantastic 5-star review! We are absolutely thrilled to hear that you are pleased with your Burley stove and that you received excellent information on how to run it effectively. It's also wonderful to know you found our staff very friendly. We appreciate your kind words!
Excellent service and advice
The guy in your tech dept quick but totally on the ball was brilliant
20 novembre 2025
Risposta di Burley Appliances Ltd
Dear Barry, Thank you so much for your excellent 5-star review!
We are genuinely delighted to hear that the advice and service you received from our Technical Department was brilliant. Your feedback is highly valued, and we appreciate you taking the time to share your positive experience.
Extremely comprehensive reply
Extremely comprehensive reply. Seems to be AI generated. Nevertheless, useful, but I'd suggest a little less detail and just keep the bare necessities?
19 novembre 2025
Risposta di Burley Appliances Ltd
Dear David, Thank you for your 4-star review and for your honest critique of our communication style. We are pleased to hear you received a comprehensive reply. We always aim to provide detailed, technical information in our responses to ensure customers have everything they need right away. This is especially true with new users of our high-efficiency stoves; we sometimes find it necessary to detail the fundamentals and state the 'obvious' as the operational dynamics of modern EcoDesign stoves such as ours are so different from old-fashioned inefficient models. Please rest assured that while our communications are structured for clarity and speed, they are always reviewed and sent personally by a member of our team here in Oakham, Rutland. We hope you enjoy the efficient warmth of your newly acquired Burley stove.
Amazing company and products.
Always very helpful and this time Chris Astley-Stone went above and beyond to help sort out a problem that was not their making! Many thanks for a great service.
18 novembre 2025
Risposta di Burley Appliances Ltd
Dear Graham, Thank you very much for your fantastic 5-star review and for your high praise of Burley Appliances and our products! Moreover, recognising when a team member goes above and beyond is hugely appreciated. We will ensure these kind words are passed directly to Chris. Providing great service is what we strive for.
Thank you again for your loyalty and for choosing Burley.
I was given detailed technical advice
Having rung with a structural query about a Burley 4240, I was given detailed and helpful technical advice, followed almost immediately by a set of illustrative pictures, by Chris Astley-Stone, the Burley adviser engineer.
18 novembre 2025
Risposta di Burley Appliances Ltd
Dear Paul, Thank you very much for your fantastic 5-star review! We are delighted to hear that you were given detailed and helpful technical advice and that the illustrative pictures enhanced the guidance. We will ensure Chris receives your high praise!
Real Quality equipment and customer…
Real Quality equipment and customer service to match.
18 novembre 2025
Risposta di Burley Appliances Ltd
Dear David, Thank you so much for your excellent 5-star review!
We are genuinely thrilled to hear that you recognise the quality of our products. It is equally important to us that our customer service matches that standard. We appreciate your kind words!
I asked information about an Old model
I asked information about a discontinued out of date model. I was supplied with a manual useful information about accessing the inside and where to source parts perfect Customer Service.
7 novembre 2025
Risposta di Burley Appliances Ltd
Dear Glyn, Thank you very much for your truly excellent 5-star review! We are delighted to hear that you found the support regarding your discontinued model to be perfect customer service. While obtaining information for older appliances can sometimes be challenging, we always aim to provide our customers with the necessary resources. It is rewarding to know that supplying the manual, details on accessing the inside, and guidance on sourcing parts was so helpful to you.
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