Saving a few bucks isn’t worth it when getting your items seem to be so difficult. My tracking never got updated after it was tagged as dropped off at the depot. Spent 2 weeks chasing and still no res... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This company is very easy and straightforward to deal with. They let you know ahead of time that your subscription order will be happening so if you have forgotten about it you will have warning. G... Leggi di più
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I’m a 26 year old that never even bothers to write complaints or contact service because i just usually can’t be bothered. Budget pet products tho oh my god. I’ve never been more pissed off at a custo... Leggi di più
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I've never had to verify myself so many times for $100 of pet products? Terrible process and service. The whole things seems automated and completely inconsiderate of customers. Clean up your act bud... Leggi di più
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2,0
Scarso
136 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
This company is very easy and…
This company is very easy and straightforward to deal with. They let you know ahead of time that your subscription order will be happening so if you have forgotten about it you will have warning.
Good customer service and very efficient business.
6 settembre 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thank you for your wonderful feedback! We’re pleased to hear you find our Auto Delivery service straightforward and appreciate the advance reminders, along with our efficient service and helpful customer support.
Budget Pet is Simply the Best
We have been using Budget Pet for several years, especially to buy litter for our cat. Our orders have always been easy to make and we received our products quickly. The prices are competitive. We would recommend this company due to their prices, ease of ordering, punctual delivery and care shown to its customers.
12 agosto 2026
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Risposta di Budgetpetproducts
Thank you for your wonderful feedback and continued support over the years! We’re so pleased to hear you’ve found ordering easy, our prices competitive and deliveries prompt, and we really appreciate your recommendation.
Highly Recommend
The team at Budget Pet Products are awesome.
-Communication ✅
-Reliability ✅
-Quality Products ✅
-Appreciative of their customers ✅
-Have saved my butt multiple times with their auto delivery service ✅
I highly recommend Budget Pet Products ⭐️⭐️⭐️⭐️⭐️
11 agosto 2026
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Risposta di Budgetpetproducts
Thank you so much for your fantastic feedback and recommendation! We’re so pleased to hear our team, products and Auto Delivery service have been there when you’ve needed us. We truly appreciate your support.
Just order from Pet Circle.
Saving a few bucks isn’t worth it when getting your items seem to be so difficult. My tracking never got updated after it was tagged as dropped off at the depot. Spent 2 weeks chasing and still no resolution. Ended up purchasing from Pet Circle and got my delivery the next day.
2 agosto 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thank you for providing your feedback. We're sorry to hear about your disappointing experience. We appreciate your input, and we're committed to continuing to improve our services moving forward. Could you please provide an order number? This will help us look into the specifics and use it as an example to improve our service.
DO NOT USE THIS SERVICE IF YOU WANT TO…
DO NOT USE THIS SERVICE IF YOU WANT TO ACTUALLY RECEIVE YOUR ITEM THEY WILL NOT HELP YOU THEY ARE CRUEL AND USELESS CRIMINALS I AM MAKING A CONSUMER AFFAIRS COMPLAINT, STOLEN PRODUCT AND MONEY, POLICE WILL BE INVOLVED!
29 luglio 2026
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Risposta di Budgetpetproducts
Thank you for providing your feedback. We're sorry to hear about your disappointing experience. We appreciate your input, and we're committed to continuing to improve our services moving forward. Could you please provide an order number? We would love to look into this further.
Rewards Program - Scam
I have been shopping with this company since 2024. While prices have been good, I tried to claim some of my thousands of points rewards through their Furever Club. What a joke!
They want you to do auto-delivery to save. You earn rewards, but you cannot claim those rewards back on auto-delivery items, even two days out from next processing.
You need to buy a whole separate purchase to add any redemptions of the rewards. Autodelivery items are also a paid shopping cart. They have the facility for "one off" purchases on other lines to be added to an auto delivery. But force customers to buy items in a separate purchase to claim their rewards and make it difficult to claim, so they are not claimed.
Reward programs are not meant to be difficult to redeem. They have lost a loyal customer through this. The products that I had on Auto delivery, I have found cheaper through another supplier who also offers autodelivery.
22 luglio 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with your experience using our FurEver Rewards program, especially as a long-term customer.
We want to reassure our customers that the FurEver Rewards program is genuine and reward items can be redeemed. We understand, however, that the current process is not as seamless as it could be, particularly when trying to add rewards to an existing Auto Delivery order.
While reward items cannot currently be added directly through the Auto Delivery schedule online, our team is always happy to assist customers with placing their order so they can retain their Auto Delivery pricing while also redeeming their available rewards.
We appreciate feedback like this as it helps us identify areas where we can improve, and we have shared these comments with our development team as we continue working to enhance the customer experience.
Thank you again for your loyalty and for taking the time to provide your feedback. We’re sorry your recent experience did not meet your expectations, and we appreciate the opportunity to improve.
but the courier service is hopeless
The company itself is always efficient dispatching my order immediately but, on two occasions, it has taken me two days to find the "delivered" parcel. I live in a retirement village in independent units and we have no "front office". On both occasions, the courier has left my parcel at the cafe because I don't believe he tries to find my unit. All is signposted and numbered....it's not hard. It really lets down Budget Pet Products setrvice.
8 luglio 2026
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Risposta di Budgetpetproducts
Thank you for your feedback and for your continued support. We're pleased to hear you've consistently found our team efficient and that your orders are dispatched promptly.
We're sorry to hear you've experienced ongoing issues with the courier delivering your parcels. We understand how frustrating it must be to have to search for your order, especially when your unit is clearly signposted and numbered. This is certainly not the experience we want for our customers.
We appreciate you bringing this to our attention, as feedback like yours helps us raise these concerns with our courier partners. We hope your future deliveries are completed correctly so they reflect the level of service we strive to provide from the moment your order leaves our warehouse through to delivery.
Terrible experience
Terrible experience, They had a promotion that said Buy these flea drops, get one dose free, I got sucked in and ordered promptly, but the free dose was not included. After I complained, they said it was while stocks last. Yeah right. But you had no qualms about disappointing and cheating customers out of what they were expecting. I do NOT recommend this company.
21 maggio 2026
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Risposta di Budgetpetproducts
Thank you for your feedback, and we’re sorry for the confusion and disappointment this has caused. The free single dose promotion was available while stocks lasted and unfortunately sold out on 21 May. Your order was created on 22 May, and by the time it was processed there were no remaining promotional doses available. We understand how frustrating this would ,and we apologise for the inconvenience and any misunderstanding this has caused.
FALSE ADVERTISING
FALSE ADVERTISING. They advertise orders over $49.00 free shipping. I tried to place an auto delivery of $200.00/12 weeks and they auto added shipping at checkout. When I queried this I was informed that delivery zones have changed and I was outside the zone.
25 giugno 2026
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Risposta di Budgetpetproducts
Thank you for your feedback. We're sorry to hear about your disappointment.
While we do offer free shipping on eligible orders over $49, not all suburbs fall within our free shipping delivery zones. This information is outlined on our Shipping Information page.
We understand it can be frustrating if your address is outside the free shipping area, particularly for Auto Delivery orders. We appreciate you taking the time to share your experience, and your feedback has been noted.
Incorrect Pricing
I have used Budget Pet Products for about 9 months and was particularly impressed with the automatic re-order process until now. The last delivery contained only one product and it was 50 % dearer than the same product previously delivered and the current listed price on the website. I asked for an explanation. Reason given was that
“Auto delivery is a convenient set and forget service however, it does not lock in fixed price or guarantee a permanent discount. Orders are charged at the website price available at the time the order is generated”.
If this is the case then Bravecto dropped 50% in two weeks ! Lost a customer.
16 giugno 2026
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Risposta di Budgetpetproducts
Thank you for your feedback, and we're sorry to hear about your disappointment.
While Auto Delivery is designed as a convenient "set and forget" service, prices are not locked in between deliveries and are charged at the website price available when each order is generated.
When customers first sign up to Auto Delivery, there is often an additional onboarding discount applied, which can make the initial order significantly cheaper. If there is also a promotional sale running at the time, this can reduce the price even further. The order you have referenced was charged at the standard Auto Delivery price, without any additional sign-up discounts or promotional offers applied.
We understand that the difference between your first and subsequent orders may have been unexpected, and we appreciate you taking the time to share your feedback.
Stay away
False delivery times confirmation email says dispatched as soon as payment has cleared but this is not the case.
I cancelled my order and I am still waiting for my refund.
Who knows how long that's going to take.
17 giugno 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thank you for your feedback.
We're sorry to hear that your experience did not meet your expectations.
To clarify, our standard dispatch timeframe is 1–2 business days, which is outlined on our website. We understand this may not have aligned with your expectations and apologise for any disappointment caused.
We can also confirm that your refund was processed promptly following your cancellation request.
Really not up to the job
I have been using them with poor service for 9 years but keep giving them another chance. Courier service is generally very poor as is customer service at rectifying issues. On average one in three orders has issues that never get resolved. I have a gold rewards account that I ordered an item for that was never delivered or actioned but they still lowered my account balance and then said they adjusted my near $200 frequent food purchase. I have had enough - dump them or look elsewhere
15 giugno 2026
Non scritta su invito
Risposta di Budgetpetproducts
Hi Lindsay,
Thank you for taking the time to share your feedback.
We appreciate the opportunity we recently had to discuss your concerns directly and better understand your experiences as a long term customer.
We understand your frustration. Having supported us for many years, it is disappointing to hear that you have experienced recurring issues with deliveries, customer service, and the resolution process. We also acknowledge the concerns you have raised regarding our rewards program and your recent ordering experiences.
The feedback you provided has been shared with the relevant teams for review. While we appreciate this does not change the experiences you have had, we are grateful that you took the time to explain your concerns and provide detailed feedback.
Thank you for your many years of support and for sharing your experience with us.
Courier Issues:Aramex fail to follow…institutions with out my signature who signed for me instead
Courier Issues:Aramex fail to follow delivery instructions they just left my order outside in the public building entry door where everyone can take it small parcel and without my signature, Customer Service: Resolving damaged or missing orders can be difficult, not responsible and long response times and a lack of direct phone support.i should check the review before I buy from budget pet. It's not worth a little cheaper than take lots time to deal with issues. Now my cats need to be worm very frustrating this shouldn't be happened if budget pet is caring and responsible
22 maggio 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thanks for your feedback, and we’re sorry to hear about the delivery experience and the frustration this has caused, especially as your cats’ needs are time-sensitive. We would really like the opportunity to look into this properly for you. Could you please provide your order number so we can review the delivery instructions, courier handling, and our customer service response in detail?
Don't believe the free shipping over…
Don't believe the free shipping over $49 bit, all sorts of excuses why the didn't ship it free. Read the fine print they say .... yeah right.
21 maggio 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thanks for your feedback, and we’re sorry for any confusion around the free shipping offer. We always recommend checking our shipping information page or contacting our customer service team, as they can quickly confirm whether a delivery postcode falls within the free shipping zone and clarify any conditions before ordering.
dispatch takes at the very least, a week!
Discovered, 4 days after ordering that they weren't planning to even put my pet food in the post until at the very least, a week after I'd ordered. I asked if I could pick it up from the warehouse instead and they said not for 3 days because of them needing to wait for some process to end and start another one. I explained it was urgent as I've run out of pet food and that I couldn't afford to buy more of this expensive Orijen dog food from somewhere else until they had refunded me and yet they won't even start to process a refund for at least 3 days. I asked them to just send it express and they said that would take several days because they would first have to cancel the order and then I would also be charged extra for the express post, even though it's their fault it's so delayed. I told them they should put a big banner on their website to warn people that if you order anything, it won't even be put in the post for at least a week, and they send a screen shot of this tiny bit of text, that says 'dispatch update', with no capital letters, typed in size 10 font. You have to click on that to read something that says things are being dispatched a couple of days later, which is a lie. This tiny font is above all of their massive banners that advertise what they want you to buy. There was no acknowledgement that this should be changed or apology about this when I gave them the feedback. I bought so much pet food from them over the years and now they've put me in a really difficult position as a pet owner, and they've lost a good customer.
15 maggio 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thank you for your feedback, and we’re very sorry for the frustration and stress this situation caused, particularly given the urgency of needing food for your dog. We have recently experienced dispatch delays due to operational disruptions during our warehouse move, which unfortunately impacted processing times more significantly than anticipated.
When you requested to change the order to warehouse collection, the order had already entered the picking process on the warehouse floor, so our team needed to wait for the warehouse to stop and locate the order at the packing bench before changes or cancellation requests could be actioned. We understand this delay was incredibly frustrating from your perspective, especially while trying to organise urgent food for your pet.
We also appreciate your feedback regarding the visibility and clarity of our dispatch delay notices. We understand your concerns around expectations not aligning with actual timeframes, and your comments have been shared internally for review as we continue improving both communication and processes during these disruptions. We sincerely apologise for the inconvenience caused and are sorry to hear this experience has impacted your trust in us after being a long-term customer.
Support a different business
I’m a 26 year old that never even bothers to write complaints or contact service because i just usually can’t be bothered. Budget pet products tho oh my god. I’ve never been more pissed off at a customer service team - they’re completely incompetent and seemingly illiterate. DO NOT ORDER FROM THEM. SUPPORT A DIFFERENT COMPANY
15 maggio 2026
Non scritta su invito
Risposta di Budgetpetproducts
We are very sorry to read your feedback and disappointed to hear you have had this experience with our customer service team.
We take comments like this seriously and would genuinely appreciate the opportunity to better understand what occurred.
If you are willing, could you please provide some further details about your experience so we can investigate this properly and review what happened with the team.
I am only giving one star review…
I am only giving one star review because I can't put zero. I ordered a bag of dog food on 29/4/2026 it's been just over 2 weeks and it still hadn't arrived. I contacted them they assured me it was still coming but on the tracking number it still hasn't changed. Very poor service. The company contacted me and chased it up. The delay was mainly Aramex at Maryborough QLD depot which did not surprise me they are terrible there.
13 maggio 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thanks for your feedback, and we’re very sorry for the delay and frustration caused with your order.
We are, however, glad to see your order was ultimately delivered, though we completely understand this took far longer than expected for an essential item like dog food. We sincerely apologise for the inconvenience caused and appreciate your patience while we worked through these delays.
Be careful
Order placed, payment made and taken from my account but order reflects as incomplete on their website. No confirmation email received, email I sent not responded to and their phone doesn't work.
This is blatant theft. Will never order from them again
5 maggio 2026
Non scritta su invito
Risposta di Budgetpetproducts
We’re sorry to hear about your experience and understand your frustration. We have attempted to locate an order or account under your name but have been unable to find any matching records, so could you please provide your order number so we can investigate this for you as quickly as possible? Please check the payment in your bank statement says Budget Pet Products, as it may be a different pet store.
Attacked by rats
I am actually pretty disappointed with this customer service and won't be purchasing from budget pets again. They are polite enough, but just poor service.
They cannot dispute that my order was eaten by a rat, I had photo evidence and they told me it was transit damage and offered me $10 credit. I refused and asked for a refund.
The order took over a week to be delivered (which in this day and age I believe is too long - and possibly how it was able to attacked by rats) and then they have asked for it to be all be returned and collected by courier.
I believe my full order should have been completely refunded due to this with a full apology, and I should be able to keep the products if I wanted or to be disposed of.
Any other company would have had this issue resolved immediately, there should have been no delay.
27 aprile 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thank you for your feedback, and we’re very sorry to hear about your experience. After reviewing the matter, it does appear you should have been offered a refund option earlier, however a newer team member who is still in training unfortunately provided incorrect information regarding the process.
We completely understand your frustration, particularly given the condition the parcel arrived in and the delays involved. Your feedback has been escalated internally so we can review both the handling of the claim and the communication provided to ensure situations like this are managed more appropriately in future.
Three strikes, I’m done. Terrible company.
This is the third time an order has been delayed. They are difficult because they no longer provide a phone number and you have to request a callback. I did not receive a callback by the end of the day so I used their live chat. I asked to cancel my order because I needed it today and it still hadn’t been sent, I was told cancelling wasn’t possible because a tracking number had been allocated (it was very obviously generated at that moment because the tracking number is invalid on the aramex site). They confirmed the order had not been picked up but they refused to cancel it, telling me instead to “refuse delivery”. It seems like a giant waste of resources and time. I asked if I could pick my items up as I live ten minutes away. Nope. Now I either have to try to tell the driver not to leave the items, or take them back myself to get a refund and hope they actually do it without making more problems. I normally stick with Petbarn and Pet Circle because they are more reliable, Budget used to be the only place I used
But they have gone downhill in a landslide. This is my third and last disappointing experience with them.
20 aprile 2026
Non scritta su invito
Risposta di Budgetpetproducts
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your recent experiences and the frustration this order has caused. We understand how disappointing it is when you needed your items urgently and the process did not meet your expectations.
I would also like to clarify that when a callback is requested, our team always aims to return calls the same business day. If we are unable to reach the customer, we will leave a voicemail where available and also send an email asking for a suitable time to call back. I’m sorry if that did not align with your experience on this occasion.
In regard to cancelling orders, once an order has been packed and processed through dispatch, we are often unable to stop it. In many cases this means the parcel has already been prepared for courier collection, even if tracking updates have not yet appeared online. Aramex collections can begin from 7:30am, which is before our customer service team commence for the day, so there can be times where an order has already moved beyond the point where cancellation is possible.
We certainly understand how this can be frustrating, particularly when timing is important, and I’m sorry this has happened more than once. If you are able to provide your order number, we would be happy to review the specific details of this order and investigate what occurred.
We do appreciate your past support and are sorry to hear we have let you down.
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