VetSupply Recensioni 

Really disappointing experience with Sam from customer support.

I contacted VetSupply about their advertised “Price Match Guarantee” and gave them direct links to the exact same products being sold cheaper by other Australian retailers. I also explained the shipping situation clearly.

Sam basically came back saying they couldn't match it because the competitor had a “sale running”. Problem is, that explanation doesn't really match what their own price match terms actually say. Their policy talks about things like clearance, flash sales, limited time promotions, coupon codes etc. One of the prices I sent was just the normal publicly advertised discounted price with no coupon or expiry shown.

I tried to explain this but just got the same generic response back, no actual explanation of which part of their policy made the price ineligible.

It's not even about saving $10 or whatever. If you advertise something as a “Price Match Guarantee”, customers should be able to understand what actually qualifies without the rules changing when you try to use it.

Pretty poor customer service from Sam and left a bad impression of VetSupply overall. Won't be buying from them after this experience.

Placed a large order. They rang to tell me that half my order was unavailable. Then tracking information for the remaining order was incorrect. One item arrived and still waiting 4 weeks for my cat food. Never again

I bought capstar for fleas vacuumed daily washed all bedding took out the mats on tiled floor dog still has fleas.

What a terrible opearation run by these mob.
The order processing and shipping is so slow. If you want anything in a reasonable time, don't bother ordering from Vet Supply. I placed my last order with them on 14 July 2026 and contacted them on 16 July to see when it would ship and the customer service rep told me he would look into it and ring me back in 10 minutes. Of course, I didn't get a call back in 10 minutes and he instead called me back hours later and I wasn't able to answer. I tried calling back and no one would answer the phone so gave up. Soon after, I got an email saying they have cancelled my order - I presume they couldn't ship the order quickly so decided to just cancel the order automatically.

Also, their price guarantee is nothing but a marketing gimmimck. They won't price match anyone if the competitor has a sale on. I can understand if it's a closing down sale or clearance sale, but they won't even price match a normal sale price from a competitor. What the hell is the point then?

I had to order the products from a different online store and they shipped the product out the next day. Needless to say, I won't be shopping with Vet Supply ever again. Should have trusted the reviews.

Order was shipped on 4/6/26, has still not arrived and it’s mid july. Company did give refund however it took a few emails back and forth as their excuse was the courier is understaffed. Should not take over a month to ship a small package from NSW to QLD

A quick web search showed that they had a good price for expensive doggy wormer tabs. And free shipping! pasted all over the web site. To order I had to register so they grabbed my email and phone. Then the web site said that the shipping was not free at all, cost $10 because I have a PO box address (not mentioned on their shipping details page). I managed to back out but now they have my contact details with no way to delete them. (Is that legal?). Comes across as a shonky outfit with little respect for their customers.

Disappointing. I previously had a relatively good run with VetSupply. And then they started using Aramex, which also introduced me to their poor customer service. After 3 weeks had passed I asked for an update. They provided tracking information that showed "delayed" despite being received at my local depot more than a week ago. They requested I wait until early the following week. I advised I would wait until close of business Monday, they agreed with this proposal. Monday came and went and the tracking information had not changed. I then requested a refund. They declined the refund and asked I continue to wait. I gave them one last opportunity to rectify this failure but instead they doubled down and told me to wait. This was no longer viable as I had to source pet medication elsewhere at this point. It was only when I lodged a PayPal dispute that they actually offered a refund, provided I close the dispute. My order was finally delivered exactly 1 month after I placed it. PayPal closed the dispute because the order was delivered.
I won't be bullied by this company and I won't be ordering from them again.

VetSupply has been an absolute disaster to deal with. They took my money, failed to disclose that my dog’s food was on backorder, and then acted like doing the bare minimum was optional. When I asked for a complaint to be lodged, they ignored it. When I asked for an update, they ignored that too. And now? They’ve completely ghosted me.

They refused to cancel the order they couldn’t fulfil, refused to take responsibility, and left me scrambling to buy replacement food out of my own pocket because they couldn’t be bothered to communicate like a legitimate business. Their “customer service” is basically a black hole — messages go in, nothing comes out.

This whole experience has cost me money, time, and patience. If transparency, accountability, or basic communication matter to you, avoid VetSupply. They’ve shown me exactly how little they value their customers, and I won’t be giving them another cent.

Absolutely appalling customer service - the two times I’ve ordered with them they have stuffed up - first time order took weeks to arrive so food became irrelevant as I had to buy elsewhere - thought I’d
Give them another go - second time they sent the wrong bag of food then expected me to replace it closer to home and return the incorrect order to them for a refund - which meant driving for 15Mins each way to my closest pet store to get the food then again to the post office with the incorrect bag of food - all for a $54 refund - not good business guys !!! Will not be taken an idiot for a third time !!

I have been ordering Simparica from Vet Supply since July 2025 for my two dogs, and never once have I been let down with delivery. I certainly won't be changing from this company.

Bought pet food 14 days ago, wasn't dispatched till 6 days after the order was placed. Still hasn't arrived and no way of tracking it. Very poor customer service as doesn't reply to my emails. Pity these reviews don't reflect on the website as it reads 4.8 ⭐️ 😡

I made only one purchase from this supplier and it was a disappointment. I would never return as a customer or recommend them to anyone

I ordered a flea treatment for my dog, however it was not dispatched in time due to shipping issues on their end. As I needed the product urgently, I purchased it locally and emailed to cancel my order. I was advised it had already been shipped and was told to mark the parcel “Return to Sender” upon arrival and repost it back to them for a full refund.

I followed these instructions exactly. Over the next two weeks, I contacted them multiple times (after 7, 10, 14, and 16 days) to follow up on the refund. Each time, I was told they had not received the returned item and therefore could not process the refund.

As there was no progress, I opened a PayPal dispute and successfully obtained a refund. After the dispute was opened, they contacted me asking me to close it so they could refund me directly. This was clearly misleading, as they could have processed the refund at any time prior to, or during, the dispute.

Buyers beware: I would strongly caution anyone considering buying from this company. They do not honour commitments and have repeatedly misled me. Only use PayPal or a payment method with strong buyer protection, because without it, you risk losing your money if something goes wrong. If you ever have to raise a PayPal dispute and they ask you to close the dispute so they can refund you, DON'T!! Just another tactic so they can keep your money. Trust completely gone now and never buying from them again.

Poor customer service.
They refused to provide tracking and item was not delivered.
They refused to reimburse as they claim it should have returned if it was delivered to the wrong address.

Would give zero if i could. I placed an order which was not confirmed by VetSupply, but money taken from my account. No information given about delivery timing let alone providing the product ordered.
This simply is a fraud.

Never had a problem, quick to let me know if something is out of stock. Have bought all my pets their flea and tick treatments here for 12 months. Has saved me a considerable amount of money.

Discovered their "100% satisfaction guarantee" is meaningless. Contacted them when delivery didn't arrive within 48 hours as normal. Told to wait a bit longer. Three weeks and three emails later, they are still sending the same "wait a bit longer" email. Had to dispute the transaction with my bank in order to get refund for goods that never arrived.

Order placed on 1 December, sent on 3 December… Still hasn’t arrived.

Customer service rep I spoke to was incredibly rude. Cutting me off, not letting me speak. Wouldn’t purchase from here again

I ordered the tick treatment for my cats on 18/11/2025, but so far today 1/12/2025, nothing has been received.
I've tried to contact the support team, and they claimed the delay issue first. I asked for the tracking no. and they said they used mail service, so no tracking no., which is really ridiculous, like what merchant will use letter mail service to ship the boxes. I also checked with AU post, only 3-5 business days for mail service and there is no way as what they said.
Everyone Has to avoid this company, and I am trying to dispute my money back.

Have used them on and off for yrs, but last 6mth or so service isn't like it used to be &after yesterday's episode l will never use them again.
Was in hospital, they sent invoice for payment of my regular automatic delivery THREE TIMES IN HALF AN HOUR . I went to pay it first thing this morning and they'd cancelled the invoice!! When asked why.... was told because of my email last night which only said " you only have to ask me once, NOT 3 times in half hour"!!!
Found item at better price elsewhere.