The Bristol Residential Letting Co Recensioni 688

TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’ve had a lovely experience with Bristol Residential Letting! Steph has been managing our property for a few years and she has been very efficient and is proactive to get an issues sorted. Very profe... Leggi di più

Valutata 5 stelle su 5

Amy is great to work with. She is very responsive, always professional and kind in her emails, and always provides details on the relevant updates on property viewings, inspections, and misc requests.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have been working with Bristol Resident for over 10 years and as landlords we have found their service second to none. Any issues are dealt with quickly and efficiently by our contact Aimee who nev... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di affitti immobiliari
  2. Azienda per la gestione delle proprietà immobiliari
  3. Agenzia immobiliare

Scritti dall'azienda

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

688 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

I’ve had a lovely experience with Steph

I’ve had a lovely experience with Bristol Residential Letting! Steph has been managing our property for a few years and she has been very efficient and is proactive to get an issues sorted. Very professional and helpful! Will ask for Steph again in the future! Thanks so much!

29 aprile 2026
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Valutata 5 stelle su 5

Great team and easy partnership

Amy is great to work with. She is very responsive, always professional and kind in her emails, and always provides details on the relevant updates on property viewings, inspections, and misc requests. I appreciate her time and energy into making our lease partnership very easy!

29 aprile 2026
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Risposta di The Bristol Residential Letting Co

Hi Stephanie, thank you for your very kind review, it is very much appreciated. Kind regards Amy

Valutata 5 stelle su 5

Fast and efficient Service.

21 aprile 2026
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Risposta di The Bristol Residential Letting Co

Hi Iqra,

Thank you for the review. I am pleased that you are happy with the service you have received so far.

My team and I are looking forward to getting you moved into your new home.

All the best,

Josh Box
Branch Manager

Valutata 1 stelle su 5

A lack of communication and empathy…

A lack of communication and empathy amongst the staff, lack of training for colleagues who give in accurate information, they do not care for you as an individual would strongly advise using these if you are considering renting!

26 aprile 2026
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Valutata 5 stelle su 5

Great communication

Great communication, very helpful and friendly. We have always had a good experince with Amy.

16 aprile 2026
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Risposta di The Bristol Residential Letting Co

Thank you Naomi for your lovely review, Kind regards Amy
Kind regards
Amy

Valutata 5 stelle su 5

They have responded to maintenance…

They have responded to maintenance issues promptly and have been very professional to deal. With.

20 marzo 2026
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Risposta di The Bristol Residential Letting Co

Dear Gordon,

Many thanks for your review, it is appreciated.

I am glad you are happy with how I have responded to maintenance when raised.

It is a pleasure.

Andy Peters
Senior Property Manager

Valutata 5 stelle su 5

Bristol Residential Letting are very…

Bristol Residential Letting are very professional and offer a stress free service. I am especially grateful to Joe who really has been an excellent support.

13 aprile 2026
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Risposta di The Bristol Residential Letting Co

Good afternoon John,
Thank you for taking the time to share your feedback, it’s greatly appreciated!
I’m really pleased to hear that our management makes your experience as a landlord stress-free.
Kind regards,
Joe

Valutata 5 stelle su 5

Bristol Residential is very efficient…

Bristol Residential is very efficient and professional. They are great and efficient to find me a tenant and their back office is fast and professional in preparing the agreement. I highly recommend them.

31 marzo 2026
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Risposta di The Bristol Residential Letting Co

Thank you for taking the time to leave us a review. We’re glad to hear you’re happy with the level of service.
David Stanbury - Tenancy Manager

Valutata 5 stelle su 5

Excellent service all round from a really friendly team

The Bristol Residential Letting Company have been managing my property for me for over 5 years and I can’t speak highly enough of the service they provide. From initial marketing and interviewing tenants, through to overseeing maintenance and inspections, their service is excellent. My designated property manager, Gemma McLaughlin, consistently goes above and beyond. She gets back to me almost instantly with any email queries and was especially helpful recently when we needed to replace several kitchen units, which took a lot of coordination between delivery drivers and contractors.
I also feel that they provide an excellent service for my tenants. For example, on one occasion when the boiler broke down, they provided local gym passes for the tenants so that they could access a hot shower during the couple of days it took to get the boiler replaced.
I have no hesitation whatsoever in recommending this letting company. They make the whole property letting process completely effortless.

27 marzo 2026
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Valutata 5 stelle su 5

Professional and reliable Bristol letting agency ...

We have used the letting agency of Bristol Residential for many years and have been really pleased with the professional service provided by them. They have managed our apartment within the city with efficiency and friendliness, and we can always rely on them to find the right local and international tenants for us. Our personal manager, Andy, is always there when we need him, which is very reassuring.
,

20 marzo 2026
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Risposta di The Bristol Residential Letting Co

Dear Markham & Myra,

Many thanks for your kind words, it is really appreciated.

I am glad to hear you are moer than happy with the service you receive, long may it continue.

Best wishes,

Andy Peters
Senior Property Manager

Valutata 5 stelle su 5

Good letting agents

Amy from the Clifton office was very helpful throughout our tenancy and was punctual in sorting out any issues we had.

1 marzo 2026
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Risposta di The Bristol Residential Letting Co

Thank you Cameron for your lovely review, good luck in your new home, wishing you all the best for the future. Kind regards Amy

Valutata 5 stelle su 5

Responsive and pleasant to work with!

I lived in one of their properties for three years and found them lovely to work with. My property manager, Andy Peters, would respond quickly to inquiries/maintenance requests and was communicative when needing anything from me. He made living here very easy and I'd recommend this letting company to anyone looking for a new place!

17 marzo 2026
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Risposta di The Bristol Residential Letting Co

Dear Brady,

Many thanks for you 5* review and kind words.

I am glad you enjoyed your time at The Iron Foundry and were more than happy with my management.

All the best in the future.

Andy Peters
Senior Property Manager

Valutata 5 stelle su 5

Excellent Management and Support

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick to help whenever anything comes up. The whole place is really well managed, and any issues we’ve had have been sorted out quickly and smoothly. Really happy living here!

6 marzo 2026
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Risposta di The Bristol Residential Letting Co

Dear Paulo,

Many thanks for your review, it is really appreciated.

I am glad you enjoyed your rental experience at McArthur’s yard and found my management to be excellent.

All the best in your new home.

Andy Peters
Senior Property Manager

Valutata 5 stelle su 5

Very good property managers

I have worked with Bristol Residential for a number of years. Good company, well managed by the owners, and good reliable people and service. Very responsive.

17 marzo 2026
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Risposta di The Bristol Residential Letting Co

Thank you for your lovely review Tino, Kind Regards Amy

Valutata 5 stelle su 5

Freya is fantastic

Freya has been fantastic throughout our tenancy. She’s always been friendly, professional and helpful. It’s really reassuring to have someone so approachable and proactive managing things, and we really appreciate all the help and support she’s provided since day one.

14 marzo 2026
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Risposta di The Bristol Residential Letting Co

Thank you so much for your lovely review Michaela, it means a lot! Very happy to help 😊
Freya Reynolds - Property Manager

Valutata 5 stelle su 5

Brilliant property manager

Our flat was managed by Charlie L - he has been fantastic; responsive, accommodating and really helpful. We’re sorry to leave him behind!

13 marzo 2026
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Risposta di The Bristol Residential Letting Co

Thanks for the lovely review Lizzie, best of luck in your new home
Regards
Charlie

Valutata 5 stelle su 5

Great service from TBRL and Charlie Locke in particular

I continue to be pleased with the service I receive from this company. Charlie Locke is always responsive and proactively makes suggestions for options when resolving a problem. The routine stuff he just gets on without even involving me where that's appropriate.

13 marzo 2026
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Risposta di The Bristol Residential Letting Co

Hi Tony,
Thanks for the review, great to hear you’re happy with everything.
Regards
Charlie

Valutata 2 stelle su 5

DO NOT rent your home with this company

This company is so helpful when you are searching for a home, and then is absolutely terrible once on contract. They leave items weeks to months unfixed and unfinished. The client is forced to do all follow-up individually with the contractors. It's curious what they are actually managing vs just accepting a paycheck from landlords. In addition their staff is rude and often unresponsive. This company is a scam.

10 marzo 2026
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Risposta di The Bristol Residential Letting Co

We’re sorry to read that you feel this way about your experience.

Providing a professional and responsive service to both our tenants and landlords is very important to us, and it’s disappointing to hear when someone feels we have fallen short.

Property maintenance can sometimes involve third-party contractors and access arrangements, which unfortunately can lead to delays outside of our direct control. That said, we do actively manage repair requests and always aim to keep tenants informed throughout the process.

We also take feedback about communication very seriously, as our team works hard to provide a courteous and helpful service. The majority of our reviews reflect this, but we know there is always room to improve.

As we cannot identify your tenancy from this review, we would genuinely welcome the opportunity to look into the situation further.

Please contact me directly so we can review the issues you’ve raised and see how we can assist.

Kind Regards
Amy Sheppard
Branch Manager

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