BrewDog Recensioni 

2600
•
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

If it hadn't been for the exceptional work by Kate(senior CX advisor) the star rating would have been much lower. Kate really helped me after a bad experience with the delivery company and sorted out... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a problem with an order - it came up a few cans short. Within five minutes of hearing from me BrewDog (Kate) had sorted things out and thrown in a few cans extra, Great service, Many Thanks.

L'azienda ha risposto

Valutata 1 stelle su 5

Adventskalender bestellt. Bis jetzt keine Sendungsnummer. Kundenservice E-Mail kommt zurück. Hello E-Mail Adresse nur automatische Antwort, die nichts löst. Werde rechtliche Schritte einleiten und n... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Bei der Ausverkauf Aktion noch ein Paar Biere bestellt , da 40 % Aktion - 3 Tage späzer Insolvenz - keine Ware -Geld weg - Mail vom Insolvenzverwalter , dass nicht mehr zurück gezahlt wird - man sol... Leggi di più

Dettagli dell'azienda

  1. Negozio di birra
  2. anche in
  3. Birrificio

Scritti dall'azienda

On a mission to make people as passionate about great beer as we are.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 95% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(2600)

271 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great delivery time

I ordered two 12 packs. Was promised delivery in around 4-5 days arrived in three. Outstanding! The beer was well packaged and I'll order again on the next offer!

3 febbraio 2026
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Risposta di BrewDog

Hey Colin,
Thanks so much for your lovely review, we really appreciate you taking the time to send us some positive feedback! I hope you enjoy your beers.

Cheers,
Kate

Valutata 2 stelle su 5

Lost beer

Ordering was easy.
Delivery was a shambles with sike contents lost due to presumably handling issues.
Reported to Brewdog await replies .

7 febbraio 2026
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Risposta di BrewDog

Hey Gordon,

I'm really sorry to hear this. Please get in touch with us at hello@brewdog.com so we can look into this.

Cheers,
Kim

Valutata 5 stelle su 5

I took advantage of the January sale…

I took advantage of the January sale and ordered myself a nice stash of Stouts, Porters, and dark ales fabulous prices and with free delivery.
First - the choice was really good, a nice variety to sample my taste buds on.
Second - the site was easy to use with lots of information so I was confident the ones I chose would suit me.
Third - the delivery was fast, received my order within 3 working days, well packaged and with tracking notifications so i didn't miss my delivery.
Finally - The Beers / Ales - WOW. I've found some real favourites that I'll just have to order again. And as for everyday Stout, Black Heart will be my go to, so much better than the famous name Stouts in my opinion.
A Very Happy customer.

8 febbraio 2026
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Risposta di BrewDog

Hey Ian,

Thanks for taking the time to leave a review, we really appreciate it!

Enjoy your beer!

Cheers,
Kim

Valutata 5 stelle su 5

Another great day in Brewdog Ellon

Another great day in Brewdog Ellon, Sam is an awesome asset to your company, fantastic at making you feel welcome immediately, then the rest of the team( didn’t get names sorry) also fantastic.🤩

6 febbraio 2026
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Risposta di BrewDog

Hey Paul,

Thanks for leaving a great review, I'll be sure to pass this onto Sam and the BrewDog Ellon team!

Cheers,
Kim

Valutata 5 stelle su 5

BrewDog DogTap is always a family…

BrewDog DogTap is always a family favourite for date nights, birthdays, including the dogs birthday! Fab food, excellent service, Sam in particular is a genuine guy who serves with a smile! He is an incredible member of staff.

6 febbraio 2026
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Risposta di BrewDog

Hey Jacqueline,

Thank you so much for your lovely words! We’re thrilled to hear that the DogTap is a family favourite for all your special occasions, and we’ll be sure to pass your kind praise on to Sam - he’ll be over the moon!

Cheers,
Amber

Valutata 5 stelle su 5

Great customer service

Through my own stupidity I was unable to use a voucher code (I was entering it in the wrong box). Amber from the customer services team was very helpful and explained where I was going wrong, and was extremely responsive on email. A big credit to the BrewDog team.

6 febbraio 2026
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Risposta di BrewDog

Hey James,

Thank you so much for your kind words! I’m glad I could help and that everything got sorted - really appreciate you taking the time to share your experience!

Cheers,
Amber

Valutata 5 stelle su 5

Quick and helpful

I had a couple of questions for Brewdog and got quick and helpful responses- many thanks to Amber who was friendly and prompt in helping me 🤗

5 febbraio 2026
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Risposta di BrewDog

Hey Susan,

Thank you so much for your lovely words! I’m really glad I could help and that you had a positive experience - it means a lot!

Cheers,
Amber

Valutata 5 stelle su 5

Great deal on several items

Great deal on several items, easy to order and good communication throughout. Delivered quickly, in good condition and fuss free. Enjoying the beers and sure i'll be visting again when supplies need refreshing

2 febbraio 2026
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Risposta di BrewDog

Hey,

Thanks so much for your kind words! We’re thrilled you enjoyed your order and the beers. Can’t wait to welcome you back when it’s time to restock!

Cheers,
Amber

Valutata 5 stelle su 5

Lone Wolf gin order….

We ordered some bottles of Lone Wolf gin from the Brew Dog website. Ordering was easy, delivery communications were frequent and our delivery arrived as expected.
Thank you Brew Dog, great customer service and highly recommended.

2 febbraio 2026
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Risposta di BrewDog

Hey Bob,

Thank you so much for your kind words! We're thrilled you had a smooth experience and enjoyed our service.

Cheers,
Amber

Valutata 5 stelle su 5

Been a member for many years

Been a member for many years, so I appreciate the regular new lines of beer available.

31 gennaio 2026
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Risposta di BrewDog

Hey Richard,

Thank you so much for your kind words! We really appreciate your support over the years and are thrilled to hear you enjoy our ever-changing beer selection.

Cheers,
Amber

Valutata 5 stelle su 5

Great beer

Great beer , reasonably priced . Love the Punk IPA best.

29 gennaio 2026
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Risposta di BrewDog

Hey,

Thanks so much for your review! We’re thrilled you’re enjoying our beers, and we’re especially glad Punk IPA is your favourite.

Cheers,
Amber

Valutata 5 stelle su 5

Great clearance prices and plenty of…

Great clearance prices and plenty of IPAs to choose from. Delivery was great to organise around with their shipping company.

24 gennaio 2026
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Risposta di BrewDog

Hey James.

Thanks for taking the time to leave a great review, we really appreciate it!

Cheers
Kim

Valutata 5 stelle su 5

Surprise gift for husband

Ordered a couple of beer packs that were on offer for my husband as a surprise gift.
Order arrived on time and had a personalised note inside.
Very pleased with beers and service.

23 gennaio 2026
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Risposta di BrewDog

Hey Jilly,
Thanks so much for your lovely review! We’re glad the order arrived on time and that the personalised note helped make it a special surprise. Great to hear you were pleased with the beers and the service, we’ll be sure to pass this on to the team.

Cheers,
Kate

Valutata 5 stelle su 5

Online ordering

Hands up! I’m a shareholder and therefore the performance of BrewDog is important to me overall not just for one order. Now I have finally managed to get them to update my correct address delivery is far better. Updates to delivery date and time are still poor. The BrewDog website needs sorting but the viewing and ordering process is fine. Payment options have worsened. The product is great! Would recommend to anyone but just be alive to the glitches.

23 gennaio 2026
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Risposta di BrewDog

Hey David,
Thanks for the honest review, and for being a BrewDog shareholder
We’re glad delivery has improved and that you’re enjoying the product. We appreciate your feedback on delivery updates, payment options, and the website. Thanks again for the recommendation and for helping us improve.

Cheers,
Kate

Valutata 5 stelle su 5

Time I stood up for Brewdog

Time I stood up for Brewdog. Most of the 1 star reviews are based on deliveries and that isn’t the fault of BrewDog but it is their problem!!!
So, BrewDog sort your carriers out.

24 gennaio 2026
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Risposta di BrewDog

Hey Anthony,

Thanks so much for standing up for us - we really appreciate it! We’re sorry for any delivery issues you’ve seen and completely agree, it’s on us to make sure our carriers get it right. Thanks again for your support!

Cheers,
Amber

Valutata 2 stelle su 5

The restaurant was cold and the vibe…

The restaurant was cold and the vibe was off… unsure if they still do table service or hot to order through an app… ended up going across the road for an Italian, which was 10 out of 10.

24 gennaio 2026
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Risposta di BrewDog

Hey Toni,

Thanks for sharing your feedback - I'm really sorry to hear your experience at our bar didn’t meet expectations. Could you please contact our customer experience team at hello@brewdog.com and confirm which location you visited so we can investigate further?

Cheers,
Amber

Valutata 5 stelle su 5

Commande passe le 9 janvier

Commande passe le 9 janvier, aucune info depuis ce jours sur la livraison ou toute autre chose, malgré avoir contacter le sav.
(Commande 51290)
Mise a jour, une fois en contact avec le sav tout a été très vite pour retrouver ma commande et agir en conséquence.

9 gennaio 2026
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Risposta di BrewDog

Hey Quentin,

I'm really sorry to hear this. I've just emailed you regarding your order, keen to get this resolved

Cheers
Kim

Valutata 3 stelle su 5

Brewdog great, DHL very meh

Brewdog end worked just fine (24 new recipe Punk, 24 Punk AF, and a Hero glass for less than fifty quid) but DHL missed first slot and did not give accurate time for re delivery. Effectively took out two days.

14 gennaio 2026
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Risposta di BrewDog

Hey Chris,

Thanks so much for your review! I’m really glad to hear you’re pleased with your order. However, I’m very sorry for the delays and confusion with DHL - I’ll make sure your feedback is passed on to the team so we can look at ways to improve the delivery experience.

Cheers,
Amber

Valutata 5 stelle su 5

Fantastic experience!

Fantastic experience!
The staff were amazing and very professional.
The food and drinks were perfect.
I highly recommend it! ⭐⭐⭐⭐

13 gennaio 2026
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Risposta di BrewDog

Hey there,
Thanks for your lovely review! We're so chuffed to hear you had a lovely time, we hope to welcome you back again soon!

Cheers,
Kate

Valutata 1 stelle su 5

Awful food

Awful food, staff nice and drinks okay.
Our meals arrived 15 mins apart the side we ordered on top was inedible and my main course was not up to standard either. The staff were lovely and the drinks were okay(could only choose from 6 beers but my gf is a cider drinker) but the meal was awful. Put us both off ever going to brewdog again. It was bought for us as a Christmas gift and it feels like our family wasted their money.

10 gennaio 2026
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Risposta di BrewDog

Hey Ben,

I'm really sorry to hear about your recent experience visiting one of our bars, please can you send over an email to us at Hello@brewdog.com so I can look into this?

Cheers,
Kim

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