If it hadn't been for the exceptional work by Kate(senior CX advisor) the star rating would have been much lower. Kate really helped me after a bad experience with the delivery company and sorted out... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
If it hadn't been for the exceptional work by Kate(senior CX advisor) the star rating would have been much lower. Kate really helped me after a bad experience with the delivery company and sorted out... Leggi di più
L'azienda ha risposto
I had a problem with an order - it came up a few cans short. Within five minutes of hearing from me BrewDog (Kate) had sorted things out and thrown in a few cans extra, Great service, Many Thanks.
L'azienda ha risposto
Adventskalender bestellt. Bis jetzt keine Sendungsnummer. Kundenservice E-Mail kommt zurück. Hello E-Mail Adresse nur automatische Antwort, die nichts löst. Werde rechtliche Schritte einleiten und n... Leggi di più
L'azienda ha risposto
Bei der Ausverkauf Aktion noch ein Paar Biere bestellt , da 40 % Aktion - 3 Tage späzer Insolvenz - keine Ware -Geld weg - Mail vom Insolvenzverwalter , dass nicht mehr zurück gezahlt wird - man sol... Leggi di più
On a mission to make people as passionate about great beer as we are.
Balmacassie Industrial Estate, Ellon., AB41 8BX, Ellon, Aberdeenshire., Regno Unito
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I ordered two 12 packs. Was promised delivery in around 4-5 days arrived in three. Outstanding! The beer was well packaged and I'll order again on the next offer!

Risposta di BrewDog
Ordering was easy.
Delivery was a shambles with sike contents lost due to presumably handling issues.
Reported to Brewdog await replies .

Risposta di BrewDog
I took advantage of the January sale and ordered myself a nice stash of Stouts, Porters, and dark ales fabulous prices and with free delivery.
First - the choice was really good, a nice variety to sample my taste buds on.
Second - the site was easy to use with lots of information so I was confident the ones I chose would suit me.
Third - the delivery was fast, received my order within 3 working days, well packaged and with tracking notifications so i didn't miss my delivery.
Finally - The Beers / Ales - WOW. I've found some real favourites that I'll just have to order again. And as for everyday Stout, Black Heart will be my go to, so much better than the famous name Stouts in my opinion.
A Very Happy customer.

Risposta di BrewDog
Another great day in Brewdog Ellon, Sam is an awesome asset to your company, fantastic at making you feel welcome immediately, then the rest of the team( didn’t get names sorry) also fantastic.🤩

Risposta di BrewDog
BrewDog DogTap is always a family favourite for date nights, birthdays, including the dogs birthday! Fab food, excellent service, Sam in particular is a genuine guy who serves with a smile! He is an incredible member of staff.

Risposta di BrewDog
Through my own stupidity I was unable to use a voucher code (I was entering it in the wrong box). Amber from the customer services team was very helpful and explained where I was going wrong, and was extremely responsive on email. A big credit to the BrewDog team.

Risposta di BrewDog
I had a couple of questions for Brewdog and got quick and helpful responses- many thanks to Amber who was friendly and prompt in helping me 🤗

Risposta di BrewDog
Great deal on several items, easy to order and good communication throughout. Delivered quickly, in good condition and fuss free. Enjoying the beers and sure i'll be visting again when supplies need refreshing

Risposta di BrewDog
We ordered some bottles of Lone Wolf gin from the Brew Dog website. Ordering was easy, delivery communications were frequent and our delivery arrived as expected.
Thank you Brew Dog, great customer service and highly recommended.

Risposta di BrewDog
Been a member for many years, so I appreciate the regular new lines of beer available.

Risposta di BrewDog
Great beer , reasonably priced . Love the Punk IPA best.

Risposta di BrewDog
Great clearance prices and plenty of IPAs to choose from. Delivery was great to organise around with their shipping company.

Risposta di BrewDog
Ordered a couple of beer packs that were on offer for my husband as a surprise gift.
Order arrived on time and had a personalised note inside.
Very pleased with beers and service.

Risposta di BrewDog
Hands up! I’m a shareholder and therefore the performance of BrewDog is important to me overall not just for one order. Now I have finally managed to get them to update my correct address delivery is far better. Updates to delivery date and time are still poor. The BrewDog website needs sorting but the viewing and ordering process is fine. Payment options have worsened. The product is great! Would recommend to anyone but just be alive to the glitches.

Risposta di BrewDog
Time I stood up for Brewdog. Most of the 1 star reviews are based on deliveries and that isn’t the fault of BrewDog but it is their problem!!!
So, BrewDog sort your carriers out.

Risposta di BrewDog
The restaurant was cold and the vibe was off… unsure if they still do table service or hot to order through an app… ended up going across the road for an Italian, which was 10 out of 10.

Risposta di BrewDog
Commande passe le 9 janvier, aucune info depuis ce jours sur la livraison ou toute autre chose, malgré avoir contacter le sav.
(Commande 51290)
Mise a jour, une fois en contact avec le sav tout a été très vite pour retrouver ma commande et agir en conséquence.

Risposta di BrewDog
Brewdog end worked just fine (24 new recipe Punk, 24 Punk AF, and a Hero glass for less than fifty quid) but DHL missed first slot and did not give accurate time for re delivery. Effectively took out two days.

Risposta di BrewDog
Fantastic experience!
The staff were amazing and very professional.
The food and drinks were perfect.
I highly recommend it! ⭐⭐⭐⭐

Risposta di BrewDog
Awful food, staff nice and drinks okay.
Our meals arrived 15 mins apart the side we ordered on top was inedible and my main course was not up to standard either. The staff were lovely and the drinks were okay(could only choose from 6 beers but my gf is a cider drinker) but the meal was awful. Put us both off ever going to brewdog again. It was bought for us as a Christmas gift and it feels like our family wasted their money.

Risposta di BrewDog
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