If it hadn't been for the exceptional work by Kate(senior CX advisor) the star rating would have been much lower. Kate really helped me after a bad experience with the delivery company and sorted out... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had a problem with an order - it came up a few cans short. Within five minutes of hearing from me BrewDog (Kate) had sorted things out and thrown in a few cans extra, Great service, Many Thanks.
L'azienda ha risposto
Adventskalender bestellt. Bis jetzt keine Sendungsnummer. Kundenservice E-Mail kommt zurück. Hello E-Mail Adresse nur automatische Antwort, die nichts löst. Werde rechtliche Schritte einleiten und n... Leggi di più
L'azienda ha risposto
Bei der Ausverkauf Aktion noch ein Paar Biere bestellt , da 40 % Aktion - 3 Tage späzer Insolvenz - keine Ware -Geld weg - Mail vom Insolvenzverwalter , dass nicht mehr zurück gezahlt wird - man sol... Leggi di più
Dettagli dell'azienda
- Negozio di birra
- anche in
- Birrificio
Scritti dall'azienda
On a mission to make people as passionate about great beer as we are.
Informazioni di contatto
Balmacassie Industrial Estate, Ellon., AB41 8BX, Ellon, Aberdeenshire., Regno Unito
- hello@brewdog.com
- www.brewdog.com
4,0
Molto buono
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great customer service
Great customer service. I had an issue checking out with a gift card bought as a birthday present. Amber was great, emailed me back almost immediately and got the issue resolved quickly.
9 aprile 2026
Non scritta su invito
Risposta di BrewDog
Hey Adam,
Thanks for taking the time to leave a review! We're glad to have sorted this for you
Cheers,
Kim
Excellent customer service from Amber!
9 aprile 2026
Non scritta su invito
Risposta di BrewDog
Hey there,
Thanks for taking the time to leave a great review, we really appreciate it!
Cheers
Kim
Keine Ware erhalten!
Bestellung im Deutschen Store getätigt. Nach einer Nachricht von Brewdog, dass aufgrund von hohen Aufkommen das versenden beeinträchtigt sei kam nichts mehr. Auf Rückfragen keine Meldung. Die Sendungsnummer steht seid Wochen auf den erstem Status. Entäuschend! Ich kann leider den Betrag nicht zurückholen, da ich mit Kreditkarte bezahlt habe.
15 febbraio 2026
Non scritta su invito
Risposta di BrewDog
Hey Dobi,
We're sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update
Cheers,
Kim
Mexican lime gin is one of the most…
Mexican lime gin is one of the most delicious gins! Brilliant customer service and Amber was so professional and helpful it was an absolute pleasure!
7 aprile 2026
Non scritta su invito
Risposta di BrewDog
Hey Petra,
Thank you so much for your kind words! I’m thrilled to hear you enjoy our LoneWolf Mexican Lime Gin, and that I could help make your experience a great one.
Cheers,
Amber
Amazing customer service!
Lovely helpful customer service and a very pleasant experience all round!
7 aprile 2026
Non scritta su invito
Risposta di BrewDog
Hey Sam,
Thank you so much for your lovely review! I’m really glad you had a positive experience - it’s always great to hear our service made a difference.
Cheers,
Amber
I had a damaged product
I had a damaged can in a pack of four, I contacted Brewdog and got a very quick reply. Amber was Extremely helpful and resolved my issue straight away even on Good Friday.
First class customer care.
3 aprile 2026
Non scritta su invito
Risposta di BrewDog
Hey Scott,
Thank you so much for your kind words! I’m really glad I could help get things sorted quickly for you.
Cheers,
Amber
Depuis le 14 février j'attends...
J'ai passé une commande le 14 février (Commande #52203), on m'a débité le 16 février et je n'ai toujours rien reçu ! J'ai essayé de les contacter par mail 2 fois mais j'ai juste une réponse automatique ! J'ai essayé de les contacter via Instagram et ils ne répondent pas non plus ! Ne commandé pas sur ce site !!
14 febbraio 2026
Non scritta su invito
Risposta di BrewDog
Hey David,
We're sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update
Cheers,
Kim
My server was Sam I could not get the…
My server was Sam I could not get the QR code to work so just wanted to let you know he was very polite and helpful and made the whole experience very enjoyable so 5 stars. Will come again because of him.
29 marzo 2026
Non scritta su invito
Risposta di BrewDog
Hey Bea,
Thank you so much for your kind review! I’m really glad to hear Sam looked after you so well and helped turn things around.
Cheers,
Amber
Easy and reliable company
I ordered some glasses for my brothers birthday and they came in excellent condition and are well packaged to prevent any accidents. Website is really easy to use. Order arrived in a few days after ordering too. Would definitely order from here again.
28 marzo 2026
Non scritta su invito
Risposta di BrewDog
Hey Joshua,
Thank you so much for your lovely review! I’m really glad to hear everything arrived safely and in time for your brother’s birthday.
Cheers,
Amber
Great customer service!
I contacted customer service via email as I was having an issue placing an order on the website. It was not providing the promotion as advertised. This was promptly fixed by brewdog customer service and free shipping was provided to me.
I would recommended brewdog as I love the beer, bars and food!! Great service was provided!
1 aprile 2026
Non scritta su invito
Risposta di BrewDog
Hey Rich,
Thank you so much for your kind review! I’m really glad we were able to get the issue sorted quickly for you and get that order through.
Cheers,
Amber
Linkes Ding - Starten 3 Tage vor Insolvenz Rabatt Aktion
Bei der Ausverkauf Aktion noch ein Paar Biere bestellt , da 40 % Aktion - 3 Tage späzer Insolvenz - keine Ware -Geld weg - Mail vom Insolvenzverwalter , dass nicht mehr zurück gezahlt wird - man solle seine Ansprüche ab dem 01.05.2026 beim Insolvenzverwalter geltend machen - so geht Insolvenzverschleppung heute
26 febbraio 2026
Non scritta su invito
Pathetic customer service
I placed an order on the 19 March and was notified that it was out for delivery. I had two days where I was notified it will be delivered ered and it had not. I send an email to customer service and the reply came back it will be delivered yesterday. Still nothing after 3 consecutive days off waiting. Customer service does not exist.
25 marzo 2026
Non scritta su invito
Commande #52208 passée le 15 février
Commande #52208 passée le 15 février, on est le 25 mars, toujours rien reçu et aucune réponse à mes mails.
15 febbraio 2026
Non scritta su invito
Risposta di BrewDog
Hey there,
We're really sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update.
Cheers,
Kim
Quality Issue Resolution
There was a quality issue with a can of Punk IPA I purchased, but Amber at Customer Service promptly rectified the issue and provided a replacement in short order.
19 marzo 2026
Non scritta su invito
Risposta di BrewDog
Hey Blair,
Thank you so much for taking the time to leave this review! I’m really glad I could help get things sorted quickly for you.
Cheers,
Amber
this is the second time i’ve brought…
this is the second time i’ve brought from this website their advent calendar was the perfect gift for my dad as well as some custom beers i had ordered for him the customer support is helpful and gets back to you quickly id happily order from here again and will in the future :)
17 marzo 2026
Non scritta su invito
Risposta di BrewDog
Hey Daisy,
Thank you so much for your lovely review! We’re thrilled to hear you’ve had a positive experience with us and our customer support.
We really appreciate your support and look forward to having you order from us again in the future!
Cheers,
Amber
Ich habe am 14.02.2026 eine Bestellung…
Ich habe am 14.02.2026 eine Bestellung aufgegeben die bereits bezahlt ist.
Diese Bestellung wurde noch nicht Versand. Auf Mailanfragen wird nicht reagiert.
14 febbraio 2026
Non scritta su invito
Risposta di BrewDog
Hey Pascal,
We're really sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update.
Cheers,
Kim
Quality Issue Resolved With Professionalism
Had a quality issue which was addressed next day - with replacement arranged same day. Issue was handled by Amber who came across extremely personable and sincere in her communication and took immediate ownership to resolve
17 marzo 2026
Non scritta su invito
Risposta di BrewDog
Hey John,
Thank you so much for your kind words - I really appreciate you taking the time to share this! I’m so glad I could get everything sorted quickly for you and that the issue was resolved to your satisfaction.
Cheers,
Amber
Bestellung nicht erhalten
Ich habe beim Final Sale zwei Bestellungen getätigt.Eine Bestellung ist angekommen die andere nicht.
Ich habe den Kundenservice angeschrieben habe aber keine Antwort erhalten.
17 marzo 2026
Non scritta su invito
Risposta di BrewDog
Hey there,
We're really sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update.
Cheers,
Kim
Web orders back on!
Ordered some beer and spirits online and they arrived within a couple of day of the order including one delivery on a weekend. Ended up being a split delivery which I wasn't aware of but a quick ticket raised and Amber responded back courteously and could see the full order had been delivered in the end. Thank you.
15 marzo 2026
Non scritta su invito
Risposta di BrewDog
Hey Stuart,
Thank you so much for taking the time to leave this review - it really means a lot! I’m so glad everything arrived safely in the end and that I could help clear things up for you.
Cheers,
Amber
Great beer at very competitive prices
Great beer at very competitive prices, great selection of beer , something for every taste, super fast delivery
25 febbraio 2026
Non scritta su invito
Risposta di BrewDog
Hey Gary,
Thanks so much for your kind words! We're really glad you're enjoying the beer, the range we offer, and the speedy delivery - your support means a lot to us.
Cheers,
Amber
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