Brayleys Cars - Brayley Renault Milton Keynes Recensioni 

The purchase of my new vehicle and trade in of my old one was executed to my satisfaction with efficiency.

My sales advisor was most courteous and cheerful.

I was very happy with the whole experience.

Great,Friendly and did a good job on my car

The customer service was very good as always and the car was ready within the time stated with everything working well.
I'm struggling to update the satnav map on my Renault Zoe but have booked a separate appointment for that.

Excellent service , receptionists very friendly and knowledgeable, even got the car washed which is a great plus

Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a few days after I collected to check that I was happy with my purchase, how I was getting on & if I had any questions. Would highly recommend using the garage.

Very easy process to find and assess the car we purchased. Andrew White was very helpful and professional. The online forms and the final payment were an easy to follow process too. I would recommend them.

I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn't get her name, but she had grey hair and silver nails, and radiated warmth. I hope the company recognises what an asset she is! The reason I've not given 5 stars is that I was expecting to receive an update on the day, but it's now Monday and I still haven't heard anything. (I've left a voicemail message).

Great service and very accommodating of 2 boisterous kids!

I bought my blue Renault Clio automatic from Brayleys Westcroft in June 2025, aged 19 and only a month after passing my test. It was my dream car, so despite it being significantly more expensive than similar Clios, I was excited to finally own it.

Unfortunately, problems started within the first week. The listing incorrectly stated the car had a 1.3L engine when it was actually 1.6L and a hybrid. I began experiencing issues with the speed-limit display and reversing camera. As the car came with a 3-year warranty, I took it back to Brayleys, but despite waiting until October for it to be looked at, I was told nothing was wrong. They did, however, carry out several recalls, including one relating to the gearbox.

After getting the car back, it began holding gears and making a horrific noise. When I raised this, I was told it was simply a “characteristic of the car”, despite it never doing this before. On other occasions, the car wouldn’t even select a gear. Again, I was told these were just system glitches.

I repeatedly raised concerns about the gearbox and even considered rejecting the car, but I continued driving it because I trusted what I was being told.

In August 2026, while driving home from holiday, the car suddenly stalled **while I was driving on a roundabout**, and the gearbox locked. We had to be recovered by the AA to Brayleys Westcroft. This was extremely frightening, especially knowing I had spent almost a year reporting gearbox problems.

Brayleys once again told us they couldn't replicate the issue and that there was nothing wrong with the car. Yet, once again, they carried out further recalls, including one involving the ECU. After a year of being told the car was fine, I found this incredibly contradictory.

At this point, I wanted nothing more to do with the car or the dealership. Brayleys offered just £9,300 to buy the car back, despite us paying £14,999 for it and other garages offering between £10,000 and £11,500.

When we went to collect the car, we were initially told they couldn't release it because it was the weekend and the keys were supposedly locked away. After an extremely frustrating confrontation, the keys were suddenly produced within minutes.

This entire experience has been exhausting, stressful and has seriously affected my confidence as a driver. I feel we were repeatedly dismissed and misled, despite raising genuine concerns from the beginning.

I have evidence including emails, voicemails, photographs and paperwork to support everything I've said.

My advice: avoid Brayleys Westcroft. Don't buy a car from them, sell one to them, or let them work on your car. I sincerely hope this review prevents someone else from going through what I have

In short they manipulate and gaslight vulnerable people

+ NEW UPDATE TODAY I HAD A CALL FROM THE ENTERPRISE BECAUSE RENAULT HAD CALLED SAYING I NEED A CURTEOUSY CAR, AND I RECIEVED A LETTER WITH BIG RED WRITING SAYING THEY NEEDED TO DO URGENT RECALLS, AGAIN THIS IS A CAR THEY SAY IS FINE AND A CAR I DONT OWN ANYMORE, THIS GARAGE IS IN CUCKOO LAND 🤣

I have used Brayleys for a number of years always, Efficient, Value for Money and Excellent Customer Service.

Excellent friendly service. The experience made me feel a really valued customer.

Great service!
Everything explained
Polite staff highly recommend

Made picking up a new car extremely easy! Super customer service. No fuss, no hassle… everything ready to go and we were off enjoying ourselves in our fun new R5.

Between me, my husband and my dad we bought three cars from Danny from Brayleys in Milton Keynes and he incredible the whole way through from the initial quotes and ordering through to helping with some part exchanges and showing us through the final vehicle that was collected last week.

Really good customer service today, offered to follow up with Renault on our behalf after bad experience at another dealership.

Very happy with the service, car was cleaned too, inside and out.

The booking process was simple with extremely polite customer service. The service took nearly three hours but everything that was completed was advised clearly on the paperwork.

James was very helpful and knowledgeable. All the sales staff were friendly, no pressure at all. You're free to look around without being jumped on.
The whole process from checking out the car, test drive, ordering and collection was very smooth with plenty of communication throughout.