I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... Leggi di più
L'azienda ha risposto
The best car dealership I have ever dealt with. Rather than just pay lip service, the team go out of their way to be friendly and helpful. I seriously cannot fault Brayley’s sales, after service and s... Leggi di più
The counter staff were very helpful, The service was completed on time and the vehicle cleaned. However, the service book was not filled in incorrectly so I can only hope the correct service was carr... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Informazioni di contatto
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, Regno Unito
- 01582477500
4,8
Eccellente
545 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 31% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very good
Very good, brought my vehicle in for its third service and decided to wait. It only took around 2 hours and was advised along the way of any other work that might need attention in the future.
12 gennaio 2026
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Neville, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Perfect service
12 gennaio 2026
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Gary, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The service was functional
The service was functional and did everything I expected. But with previous cars I've experienced added value such a collect and deliver service, a courtesy car or a while you wait service. None of these were offered by Kia. My SatNav has stopped funtioning properly and i asked them to look at upgrading the software. I was told they cant do that!
15 gennaio 2026
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hello David, Thank you for taking the time to leave a review. By way of explanation, as you did not book your vehicle in directly with our branch and booked it in with your contract hire company, we were unable to offer our usual services, as we had no opportunity to speak to you. Had you booked your car directly with us we would have of course said 'Yes' to upgrading your Sat Nav and offer you an array of dealer services. We have taken this up with your contract hire company to avoid this happening again.
6yrs service
Good service from reception and workshop which included health check for
I believe that £54.90 for a polllen filter replacement is very expensive. I have taken this up with the manager who explained the situation is set by KIA.
Good customer service is how they deal with issues that arise. This matter has now been resolved to my satisfaction. So five stars.
6 gennaio 2026
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Snowy, Thank you for your review. We appreciate your feedback and will forward this on to the management team at this dealership to investigate further internally. Best wishes
Excellent
Polite , friendly and efficient staff. Easy to book. Everything explained including cost.
Kept informed throughout and any additional work needed on car was fully detailed. Great 👍
Thanks!
8 gennaio 2026
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was very happy with the service
Was very happy with the service
23 dicembre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Oliver was amazing sales rep he…
Oliver was amazing sales rep he explained everything down to every details and how the scheme works give him 10 out of 10
23 dicembre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Martin, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Kia Stinger 2ltr petrol 2019. 35000 miles from new.
This dealership is a nice place to have your Kia serviced. Staff are very friendly. This service is a 10th service in the shedule and is costly. This one was £893.00. They do a video health check which is sent to you by email. On this was pointed out %80 brake pad wear on both axles. This would most likely be an mot failure. The cost quoted was £197.00 per axle £394.00 total. Genuine Brembo parts for this vehicle can be bought online for this vehicle for around £100.00! The dealership would no doubt get them for less. Not being a complete dummy on car mechanics, but while this is on the lift with wheels off would be a very easy fix replacement. Add this to the bill and you have a very costly service. so not a happy bunny and will be getting this done by an independent.
18 dicembre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are confident that our servicing and repair work - using genuine OEM parts and KIA trained technicians - represents value for money and have asked a member of the management team to contact you so that you can fully understand the work carried out on your Stinger.
Everything went very well
Everything went very well. Staff are very friendly and helpful.
17 dicembre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Allan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Kalim, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
From my initial interest in an electric…
From my initial interest in an electric vehicle to my ultimate decision to have a new Kia EV3 Air car I was very impressed with Brayleys overall service.
In particular their sales representative Oliver couldn't have been more pleasant, friendly and professional in dealing with my questions and making the whole process very straightforward and I thank him and Brayleys team for excellent service.
3 dicembre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Steve, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent service and warrenty repair
Excellent service and warrenty repair
17 novembre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service at Dunstable
I recently had occasion to visit the Dunstable Dealership as I had a problem with my Kia Niro which I could not solve myself.
Georgie (Service Department) was friendly, professional and determined to help me. She understood the issue and my anxiety and put me at ease.
Unfortunately, a member of the Sales team was unable to help me and could not assure me that my car was safe to drive.
Georgie then arranged for Dylan (a technician) to look and he quickly and sympathetically sorted out my issue.
Georgie - thank you for your tenacity and customer focus
21 novembre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A gift that's keeing me safe
I have a Picanto still under warranty, but the visual display unit was playing up and that was out of guarantee. The team at Dunstable Kia arranged for me to have a replacement unit, I just had to pay for the fitting. The difference is amazing. The unit is no longer a dangerous distraction and I can see where the car is in relation to the roads. It is much safer for me, and much more useful. Thank you Dunstable Kia.
10 luglio 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Rosemary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Quick and easy service from Kia…
Quick and easy service from Kia Dunstable, always very attentive and efficient.
Thank you Georgina for getting me on my way quickly and always getting back to me promptly.
16 ottobre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Luke, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent communication and service
Excellent communication and service. New service report system works well.
15 ottobre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Steve, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Took my car in for annual service
Took my car in for annual service, made easy by online booking and immediate callback to confirm date and time. Ive had Kia cars for years now wouldn’t have any other.
14 ottobre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Linda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Professional as always
Professional as always, helpful, polite and friendly.
14 ottobre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Mrs Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
They were all good from start to finish.
9 ottobre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Dave, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
great service
great service - waiting in store while the car was being services, nice facilities and a helpful team
9 ottobre 2025
Non scritta su invito
Risposta di Brayleys Cars - Brayley KIA Dunstable
Hi Louisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.