Brayleys Cars - Brayley Honda St Albans Recensioni 

604
TrustScore 4.5 su 5

4,7

Lyon Way, AL4 0LQ St Albans, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Started by booking for service via call centre. Took far longer than when phoning the show room in the past. Took car in at 8.00am as requested but did not really feel welcome as in the past. I have... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I ended up at Brayleys for servicing after my previous Honda dealer disappeared overnight. St Mary Cray is not close to home but never regretted it. So when my Honda was written off in an accident, it... Leggi di più

Valutata 5 stelle su 5

Second new car purchase from this local Honda supplier. A return to find out more about the new models available and advice from their sales executives . Mark Dealt with my enquiries professionally a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Officina di autoriparazioni
  3. Negozio di autoricambi usati
  4. Rivenditore di auto usate

Scritti dall'azienda

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informazioni di contatto

  • Lyon Way, AL4 0LQ, St Albans, England, Regno Unito

  • 01727 722000

4,7

Eccellente

TrustScore 4.5 su 5

604 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 31% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,7

Tutte le recensioni

(604)

3193 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Best hot chocolate anywhere!

I like Hondas because they are reliable. I like Braleys because they are polite, helpful and efficient. And the chocolate from their machine is absolutely delicious.

13 agosto 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Roger, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

Smooth service

13 agosto 2025
Non scritta su invito
Logo di Brayleys Cars - Brayley Honda St Albans

Risposta di Brayleys Cars - Brayley Honda St Albans

Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

Excellent Service




⭐⭐⭐⭐⭐
This is my second time bringing my car here for repairs, and the service is just as excellent as the first time! Friendly staff, clear communication, and my car runs perfectly. I know I can always trust them.

8 agosto 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Mohammad, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

Great customer service

We booked our Honda Jazz in for its annual service, MOT, and recall work. The work was completed on time and the car returned to us with all issues resolved. Mani, the service manager, kept us informed throughout. Excellent customer service.

5 agosto 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

Extra care given

Explained to a couple of old technophobes how the phone address book could be added to the car. This had defeated us for some time. So thanks. Our call in was completed quickly as well.

1 agosto 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

Friendly service

Friendly service. Even though it’s a bit far, I will be using them again.

29 luglio 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Parvez, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Very good customer experience

Very easy to arrange service. Pleased that the service was a while you wait slot and was done efficiently. Thank you.

28 luglio 2025
Non scritta su invito
Logo di Brayleys Cars - Brayley Honda St Albans

Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Nigel, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 5 stelle su 5

Good service.

Rang to remind me MOT and Annual Service due and made appointment. Work carried out without issue and car cleaned and ready for pick up by midafternoon. All very satisfactory.

16 luglio 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Giles, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

Another excellent service from brayley…

Another excellent service from brayley honda st Albans, major purchase of a new crv , bob helped start the process finding the car i wanted with packs fitted and good finance package to match , syed took over the final details to complete the deal, with Andy , Tamara, and mani in service to get the car as required , with additions fitted , thank you to all the team , so friendly and helpful at any time always willing to listen and support.
Many thanks Ivor

4 luglio 2025
Non scritta su invito
Logo di Brayleys Cars - Brayley Honda St Albans

Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Ivor, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

happy with my visit to Brayley Honda St…

happy with my visit to Brayley Honda St Albans. My car was taken away on my arrival and the recall issues dealt within the time allotted. No complaints

24 giugno 2025
Non scritta su invito
Logo di Brayleys Cars - Brayley Honda St Albans

Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Frances, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

They delivered what they said they…

They delivered what they said they would, on time and with a great welcome, particularly given the ongoing major renovations.

23 giugno 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Mark, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Valutata 5 stelle su 5

Excellent experience Job Well Done


Excellent experience, punctual, and very helpful in explaining what the service involves. Staff, especially Mr. Mani answered all my queries most professionally.

17 giugno 2025
Non scritta su invito
Logo di Brayleys Cars - Brayley Honda St Albans

Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Gazi, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valutata 4 stelle su 5

Service

Service , MOT rectifying recall all went well . Only negative - somehow date of appt . was 11 July not 11 June resultng in having to leave car 24 hours to enable necessary work . This was an error on the part of whoever took the original appt. call .

11 giugno 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Christopher, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Valutata 5 stelle su 5

And the coffee was delicious too!

What a pleasure to deal with a company whose salesman, Mark, was knowledgeable, efficient, excellent at communication and always helpful. His advice concerning my choice of car was invaluable. It is a bit daunting to spend a great deal of money on a car but with a clear explanation I felt confident and very happy with my purchase.

12 giugno 2025
Non scritta su invito
Logo di Brayleys Cars - Brayley Honda St Albans

Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Edward, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valutata 5 stelle su 5

Great sales team

Great sales team, we dealt with Mark Gillam who is very knowledgeable about all factor of buying a Honda. I highly recommend both Mark and Honda St Albans

31 maggio 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Dennis, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valutata 5 stelle su 5

Annual Service appointment

Easy to make appointment and checking in on the day was simple. Tamarra Robey was the receptionist, very helpful and friendly, checking contact details were correct and letting me know as soon as the car was ready to collect.

21 maggio 2025
Non scritta su invito
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Risposta di Brayleys Cars - Brayley Honda St Albans

Hi Ann, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Tamara. We look forward to continuing to welcome you into the dealership for many more years.

Valutata 5 stelle su 5

All staff we spoke to friendly and…

All staff we spoke to friendly and helpful, so much so we might be now changing our car.
Never had any issues with this garage or it service.

20 maggio 2025
Non scritta su invito
Logo di Brayleys Cars - Brayley Honda St Albans

Risposta di Brayleys Cars - Brayley Honda St Albans

Hi, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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