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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Bought hearing pods last year which were unusable as they didn't fit properly. They refunded the purchase price. However, since then we keep receiving unwanted post addressed incorrectly (as theirs w... Leggi di più

Valutata 1 stelle su 5

Whoever heard of a company supplying an electronic device with 6 months warranty? My Hear Pods failed after 8 months and Branshaws were simply not interested. Don't waste your money.

Valutata 4 stelle su 5

After reading so many bad reviews I was reluctant to buy a pair of Micro Infini Ear hearing devices. My experience: I've emailed them twice and received an answer straight away. They phoned me a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

site /AD offered fee UK postage for Insta Relieve pad then after order added £3.95 P&P

Dettagli dell'azienda

Scritti dall'azienda

We are an online retailer offering a wide range of health & household products. All products come with a with three month home trail. If you are not completely satisfied simply return them within three months for a full refund.


Informazioni di contatto

1,6

Pessimo

TrustScore 1.5 su 5

48 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

What... 6 months warrenty?

Whoever heard of a company supplying an electronic device with 6 months warranty?

My Hear Pods failed after 8 months and Branshaws were simply not interested.

Don't waste your money.

8 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

The handy heater 400

I bought the handy heater 400 a few weeks ago and have waited to see if it would prove itself over time. It has not done so. At a setting of 28 the heat cuts out after thirty minutes at the very most, and does not return if the appliance is left switched on. The claims made for it in the advertisement must contravene the Trade Descriptions Act.
The heater is not worth one star. AVOID THIS FIRM AT ALL COSTS.

8 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Unwanted post - still receiving after a year.

Bought hearing pods last year which were unusable as they didn't fit properly. They refunded the purchase price.
However, since then we keep receiving unwanted post addressed incorrectly (as theirs was), so they have evidently sold our details to many other dodgy organisations. I have to write or email to each one to stop them.

30 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Rubbish products, rubbish organisation

Father bought rechargeable shaver January 2025, now kaput. Rang Branshaws today to be given a scripted answer of return policy and warranty period of six months.
Waste of £50, avoid TV magazine promotions or anywhere else you find them at all costs.

2 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

My wife bought me the Hear Pod(s) White…

My wife bought me the Hear Pod(s) White back in July 2024, I first found them very effective, although tricky to balance volume versus feedback screeching.
After only a few months of occasional use for important meetings, the rechargeable battery duration on one piece fell to approx ten minutes.This is in contrast to the advertised "35-hour working time. "
This decline in performance now has further fallen off to about 3 minutes, so believing one of the hearing aids to be faulty applied to Branshaws for a remedy.
I was surprised to hear that they only offer a six months warranty and declined any responsibility or help other than in the form of an invitation to repeat the £102.95(inclusive of post) purchase of another set.
I will research the wording of the original advert my wife responded to and check that this item is clearly described as having a limited six months warranty .I would advise any potential purchaser to do the same.
To the contributors who left 5 star reviews for this product, could you update performance since original purchase dates ?

17 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

I wouldn’t put any stars

I wouldn’t put any stars - we brought the expensive miracle patio cleaner as advertised in the daily mail and did it exactly how instructed and it made NO difference whatsoever £65 wasted - I would have rather given the money to a worthy course - disappointed is an understatement - to say it’s a miracle is incredibly misleading and bears no truth

5 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed with my hear pods

Very disappointed with my hear pods. They packed up after 8 months and when I contacted Branshaws they advised these only had 6 months warranty. I have never heard of an electronic device with such a short warranty period. Perhaps a reflection of poor quality??

2 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Magic Patio Cleaner

I have purchased magic patio cleaner have followed instructions but it has not worked I have tried to phone but always busy can you provide me with refund details as per you advert in mail on Saturdays.

2 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

DON'Tuse Branshaws SCAMMERS

DON'T use Branshaws. I bought a micro infini ear piece and it made my hearing infinitely worse as it crackled and screamed down my ear when i first tried it Also they charged me £83.95 for 2 and only sent 1 and then refused to refuned me. They ate SCAMMERS..
I have just seen the note above that Branshaws have written and It IS NOT TRUE. I tried to get a refund within a few days of receiving the micro infini ear and was refused. They had also sent only 1 but charged me for 2 and refused to send the ither one ass they said the code was wrong. WHAT????They are SCAMMERS. BEWARE.

31 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

We were going to buy some patio cleaner…

We were going to buy some patio cleaner advertised in the Mail. According to the advert the reviews were great. A different story on Trustpilot. Thanks to all of you who did the reviews on the patio cleaner. We feel we have saved money and a great deal of hassle by listening to you

28 marzo 2025
Non scritta su invito
Logo di Branshaws

Risposta di Branshaws

Hi there,
We’re sorry to hear you feel this way. While we understand that not every product works the same for everyone, we’ve actually received a lot of positive feedback from many happy customers.

We always welcome honest reviews — both good and bad — as they help others make informed decisions and help us continue improving.

If you ever decide to give our products a try, we do offer a 90 day money back guarantee, so if you are not happy you can simply return the product.

Helen

Valutata 1 stelle su 5

The patio cleaner was quite expensive…

The patio cleaner was quite expensive and made no difference whatsoever to our patio.
I followed the instructions carefully and feel that I have been sold a rubbish product.

13 febbraio 2025
Non scritta su invito
Logo di Branshaws

Risposta di Branshaws

Hi
Thank you for your feedback, and we're really sorry to hear that the patio cleaner didn’t meet your expectations. We’ve had a lot of positive feedback from other customers, so it’s disappointing to hear it didn’t work for you.

We’d never want you to feel let down by one of our products — please call our FREE Customer Care and Order line 0800 138 4900 and we’ll be happy to arrange a refund for you.

Thanks again for taking the time to share your experience.

Helen

Valutata 5 stelle su 5

Overall service from placing my order

Overall service from placing my order, to delivery.
Great Thanks.

21 gennaio 2025
Non scritta su invito
Logo di Branshaws

Risposta di Branshaws

Thank you so much for taking the time to post a review. It is always good to hear from customers about their experience when dealing with us.

Valutata 1 stelle su 5

Tried to order gloves for arthritis…

Tried to order gloves for arthritis online, ordered 2 pairs went to checkout filled name address went on to pay by PayPal but was taken to a none PayPal site. So Tried again got to checkout and the 2 pairs went to four pairs went back changed the 4 back to 2 Tried again checkout went to 6 pairs. So I gave up I'll try somewhere else

7 novembre 2024
Non scritta su invito
Logo di Branshaws

Risposta di Branshaws

So sorry to hear that you had trouble using our online checkout.
It has been checked and it seems to be working correctly now.
We do have a FREE Customer Care and Order line 0800 138 4900 which is available 24 hours a day, 7 days a week if you wanted to order by phone.
Regards
Helen

Valutata 1 stelle su 5

BREACHING THE DATA PROTECTION ACT?

Two years ago I bought an electric shaver from Branshaws. It worked well but failed after 8 months. Branshaws refused to replace it stating that it was only guaranteed for 6 months.

Two months ago I bought another one. This one failed after only one month . I phoned Branshaws and was told to put it in a Jifffy bag and send it back. They said if it was faulty my postage would be refunded with the purchase price. The shaver cost £39.99, my postage was £3.25.

Last week I get an email from Branshaws stating they are refunding £37 with no explanation about the missing £6.24.

I suspected in the past that Branshaws sold off their client's name and addresses to other companies, but could not prove it. Therfore when buying the shaver last July I ticked the boxes on the purchase form declining contact from other suppliers, and kept a screenshot of it. Additionally I put the initials BM after my name so if junk mail arrived with those letters added to my name I could identify the source. To my non-surprise I have already received two mail
shots from firms I have never heard of, addressed to me including the BM letters after my name!

So Branshaws, please sort out your policy of flogging the names/ addresses of your clients as I would imagine your actions contravene the Data Protection Act, make sure I do not get any more junk mail, and refund me the missing £6.24.

Your Ref 159915, and order no 24389 should identify me.

16 agosto 2024
Non scritta su invito
Logo di Branshaws

Risposta di Branshaws

Dear Anthony

I am sorry you’ve had problems with the razor, it is a great razor and well liked with our customers but unfortunately the warranty on your purchase had expired.

Apologies for the confusion over your refund. You should of course receive your full refund of £39.95, plus the return postage you paid of £3.69, making a total of £43.64. if there is any balance owed. I will ensure it is sent to you immediately.

With reference to your address. Other items have been ordered from your address, and several variations of your name and family name have been used, some of those variations do include the initials BM. Just to be thorough, all names listed, and your address, have now been deleted from our database entirely.

If you have any specific questions regarding this, please email me directly at helen@branshaws.co.uk.

Kind regards
Helen Carter

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