Bose Recensioni 

Bose product failure + Bose do not keep their own in writing promise + just poor service + UPS issue not related to customer delaying process another 10 working days to investigate an internal issue not related to customer

21 Nov 25 (day 1) - after months of struggling with a Bose product contacted Bose to sort out the issue under warranty. Bose agent confirms it can be replaced (see chat script). Just drop off at UPS then we will send out the replacement.

Bose chat—
Me: so when do you send out the replacement?
Bose: Once you drop off your product

5 Dec (day 14) - called Bose to ask when replacement would be sent out. Issue with UPS. Asked me to provide UPS drop off receipt as no record on their system of being dropped off. Bose agent said would call back.

8 Dec (day 17) - called Bose as no call back (2nd time). Asked to provide all documentation again. Now 17 days since starting the process. As per Bose agent chat in writing record, I only needed to drop off to UPS for Bose to ship replacement product. Bose advised that they now need to investigate UPS issue (another 10 working days, 2 weeks) even though I provided evidence of it being dropped off including photo of giving it to UPS agent and the UPS receipt. I asked why that is delaying the shipping of replacement product as investigating UPS is an internal process concern not mine. Now it is mine thanks Bose. Adding another 2 weeks is not acceptable on top of 17 days to date. Bose decides to open an investigation after the 2nd phone call. Why not after the issue was identified on 5 Dec? Asked for a refund as this is not right and already taking way too long. Sorry can’t do that need to investigate what UPS has done / not done / lost product etc… thanks Bose this has nothing to do with me as it is an internal issue not customer issue

11 Dec (day 20) - called Bose again (3rd time). Still a massive disconnect. Customer requirement was to drop off at UPS. Bose confirms this was done. Bose were supposed to then despatch the replacement product. Bose still say that a 10 working day investigation with UPS is now required. The disconnect is that customer has done what was expected to trigger the despatch of sending replacement. Bose UPS investigation has nothing to do with customer as that is an internal issue not customer issue. Replacement product should have been despatched and should have been received no later than Friday, 12 Dec. NOT wait until 19 Dec (day 28) for a UPS investigation outcome then potentially getting replacement product despatched. Still no joy. Only option now is to escalate further.

Terrible products, beautiful to look at... but the sound quality is terrible! One side doesn't work, the volume is low on one side, there's echo, distortion, and the ergonomics are terrible! The customer service is also terrible! This’s happened twice!!

I have been a Bose customer for probably 25 years and today I am totally shocked by your service. Unknown to me my wife placed the same order as a surprise and we BOTH paid for express delivery. The items did not arrive within the stated period so that was a complete wasted day and money, What is even more unbelievable is that the order was for 4 items on the same order, delivered in 1 box but I have been instructed that EACH of the 4 items has to be returned in a seperate box. 1 box to me but 4 boxes back to you! I have never known anything as crazy in my whole life. So I now have to find/arrange another 3 boxes and all the work that goes with that to pack them up and return them. You have lost focus on the customer experience, which is totally awful. Lets hope the refund is not another nightmare.

Spent £400 on 2 pairs of Quietcomfort earbuds before an extended trip abroad but received an empty box so contacted Bose who did nothing to rectify the situation except open a case with UPS. I sent all pictures and description requested but apparently UPS rejected the claim. This all took about 2 weeks and I had already bought replacements from John Lewis so I could collect next day and before my travels. I had to follow up with Bose as otherwise nothing happens, so I requested a refund “not possible” im told but we can send replacements which you can then return for refund. Ridiculous but despite my pleading I had to play along, so replacements shipped, delivery was refused, items returned to Bose, now Ive contacted twice about my refund only to be told wait 8-10 business days. I can’t remember worse customer experience, they never give any status updates and this has now all taken nearly 6 weeks
Now 2 weeks after they received the return I’m giving it a day or 2 and then give in and contact Amex and ask them to make a charge back.
I will never buy directly from Bose again and advise anyone else not to do so either

I’m used to love these brand.
I’ve been saved up long time for the Bose earbuds. It’s work well from the beginning. Then the battery starts uncharged properly, losing Bluetooth connection randomly , sometimes one bud and sometimes both. Been connected the support team. They said won’t able to fix it and just offered me small amounts of discount to buy another one which is nearer model and much more expensive. I totally lost disappointed. Can’t believe their customer support is worse like this! Wouldn’t recommend anyone to using this brand again!

Returned 2 faulty speakers well within the 90 day free returns on customer satifaction terms and conditions, but Bose only refunded one of them and its been 2 weeks since I returned them ..After contacting Bose regarding an outstanding refund several times I just get the same answer that they have processed the refund for both items. Well this appears not to be the case. Im no longer chasing everyday for the refund and I am now going through my credit card provider and I will get my money back through a charge back. Bose you cannot hold on to money that is not yours. Bose If you care enough to read this review then you will want to get it resolved quickly .
I can see on trustpilot you have a terrible reputation and I think Trading standard could be interested in the way you treat customers in the UK .
Not only you send out faulty goods you are reluctant to refund the customers money. Its not looking good for you is it!!!

So I am a happy owner of few Bose products,SoundTouch 30 and portable Bluetooth Speaker SoundRevolte +2. Couldn’t be any happier then I am SoundTouch still makes the walls shaking and I only regret that has been discontinued as this is a decent product even after the time pass away. But I want the to really write that review after situation I ended up , so after guarantee service is brilliant at my first repair to pretty much get a new speaker for only 60£ service charges I was so pleased. As any place I went to ask how price wise repair of it will cost me I was shocked nearly half of the speaker value??😅Choice was obvious and customer service was helpful thru the whole process. But today I was shocked, after first out of guarantee service price went up, but only over the chat right away I was offered 25% discount on it. But that’s not all when I called today Elma made my day🙏🏻 After short conversation and some waiting time to let her sort out my repair she surprised me with an offer of free of charge repair??🤩Never in my life things like this take place. Life is harsh and majority of the people thinks money brings u happiness, in some point it will but what’s actually counts are good people and being good for others. Doing a good things will bring u a real happiness, especially things u can do for others to makes them happy. My harsh life gave me a lesson, and it was very straight forward.. Was broken seriously in the past nearly sleeping rough, managed to get my life sorted and now I am proud of it. That lesson teach me to do not look to the others pockets, be active in charities as a volunteer, and keep doing good things , do not be blind at others. I could afford to pay for the service, but point of this review is to spread the idea which if everyone one will follow life at this word would be much easier and better. Good bless real people, good people , actors will remain actors 💯‼️Many thanks Elma ( Bose) for that sparkle faith in people as is so easy to lose it🙌🏻🙌🏻🙌🏻

I really like Bose products but their customer service is God awful. Customer service reps clearly don’t speak English as their first language and trying to get anywhere with them is frankly painful and a bit soul destroying.

I bought one of the most expensive headphones for my birthday as a one-off treat. It made a clicking noise, clearly faulty. I reached out to Customer Support, and they told me to send it back and they will either repair it or I will get a new one. I printed out their label, put it on the box-to-return, and I returned the item.

According to the delivery service, it arrived, and I started asking Bose Customer support after a few weeks, when I will get my headphone back, or a new one. They said they got it and I should get a response soon. I waited another 2 weeks and reached out again. Same response. 2 weeks more, same thing happened.

After almost 2 months, I felt this is ridiculous now, we paid a lot of money for this product, and now both my money and the headphone is with them.

I called them on the phone, and they said they never got my returned headphone, even though I have the delivery service's proof, and their very own written words from previous conversations.

They told me that there is nothing that they could do.

I am now taking this to court, the customer support is simply ridiculous, and they basically stole my money and they refuse to help me.

We invested a lot of money (for us) in a Cinemate sound bar with SoundTouch. We use and like SoundTouch very much.
BOSE announced they are discontinuing support for SoundTouch early next year, leaving us high and dry, with some very unspecific advice on what we can do next.
Not impressed and will avoid BOSE in future. A pity because the sound quality is first rate, but is not enough on its own.

Bought Bose S1 speakers -2 of them and the Bose App doesn't give you the option to connect them - just gives option of Bose S1 Pro plus - utter garbage tried everything for hours and nothing - how can they not give the option for SI Speaker -also bought ear plugs and stopped working after 6 months - absolute utter garbage - DO NOT BUY BOSE products you have been warned - wasted a life time trying to pair these speakers and trying to get to work without any success at all - the app and support is a total joke - expensive utter useless crap

I contacted today the internal assistance because of a problem with my order, and Sonali replied to my request.
She was very friendly and knowledgeable, I was very happy with the help that she provided!

I have returned my order but still haven’t received my refund. It looks as though maybe the parcel hasn’t been picked up by UPS. I have contacted Bose live chat a number of times now with no luck, have been told someone is going to email me but they haven’t, have emailed myself but have heard nothing back. I’m wanting a refund for my parcel. I have sent a photo of my receipt as proof of return via email also. I’m fed up, there is no clear complaints process (apart from the generic phone number) and want my refund. It’s been nearly a month now.

Bought a Bose SoundTouch 20 speaker 12 years ago. It worked well for most of that time but has stopped recently; I find out from Bose's website that they will stop providing software updates in Feb 2026, meaning that even if I can fix the current bug, the equipment (although physically in excellent condition) will shortly become unusable.

Bose QC Ultra Ear Buds

Great when they are working however, they frequently don't work. First pair, the left ear bud stopped working after less than 4 weeks. Bose support couldn't resolve. I had to return the ear buds and wait for them to come back either fixed or a new pair - nearly 4 weeks without my ear buds
(an issue with a separate non-Bose electronic device at around the same time was dealt with by sending a replacement withing 2 days and me then returning the faulty device - a much better, more customer focused process).

Now the ear buds often with won't connect or one doesn't work. It can only be resolved by connecting at home and using the app, which is very glitchy and not at all user friendly. Due to having a new pair sent my app has 2 pairs on there, which I don't think helps. However there is nothing to let me delete one of them - even after deleting the app (and all its data) and reinstalling - still 2 ear buds appear.

Hundreds of pounds spent on a terrible unreliable product with awful customer
service.

I bought a sound bar and sub for my tv and it’s been nothing but a problem since we got it years ago. Why the review after years, to advise people not to buy as Bose couldn’t care less. They even charged me when the sub packed up after 12 months. When it has to be fit for people and they should have fixed it for free. The sound bar runs off Wi-Fi and looses connection very frequently, meaning we have to turn the Bose system off by the wall, wait 30 seconds or longer turn back on and hope it works (somethings does and others it takes a few goes). Bose want people to think they are a premium brand but this isn’t the case. They sell items with major issues and have nothing to say or do to help fix the issue.

Excellent service by Virginia. Bose products are the best in the world and their service is always brilliant. Very easy to reach them over the phone as well as over the chat. I am shocked to see the 1.7 star rating. I am Bose fan for the past 8 years. I never had issue with the service. Thank you Virginia for the effort you put to solve my problem. I thank the management team as well.

Ordered earpods £179, UPS claimed a delivery was attempted : Not true, parcel finally found at local pickup venue. Once opened at home, discovered earpods missing from inside. Waited 2 weeks during which time “investigation” by UPS and Bose took place. Finally informed “my Claim” rejected. Rang Bose to appeal - agent said this needed to be escalated and promised a call back. Unsurprisingly, this never transpired. Every attempt to email their complaint/service email replies that email account not monitored. Theft reported to police and will be the last time I ever use or recommend Bose or UPS.

Terrible customer service actually there isn’t any! Every phone number you find “cannot be answered at this time” except one for Bose in Holland and they can’t help with musical products. £1000 pa speaker dead and no way to get it fixed

They had our professional F1 speakers since August.
It's now November and they keep saying we will get an update in 5 days and then 5 days and so on..

as a result our church has been left with no sound and we had to hire speakers for months in the end. We ended up paying more than the cost of the speakers.
I really don't see the point in paying for such an expensive product when the moment you need them to deal with n issue they disapear